Re: Worst customer service experienmce ever keeps getting worse....and worse

I cant get anyone to explain what a HD technology fee is. They have trapped my internet service twice in the last year doing maintenance which took me over two weeks to fix both times. They were unaware they themselves caused the outage and unconcerned of the damages they causes me due to lack of service. They charge you for a streaming service and then charge you to watch it due to the 300gb bandwidth limitation. This 300 gb cap is only applied in markets where there is no competition. Their bill creeps up often charging for items that are applied to your bill but you dont have or use. Once the charges creep up....try to get customer service change or explain (in english) what the billing. If there were ANY other choice.........Illl be dropping the TV soon (ever try to drop a service) For as much money as they make you would think they would do a better job....but wait ....they dont have to.....they have NO competetion in my market.

Monopolies do as they wish. I work in IT. The field is vast and filled with people who have little deep knowledge about their field because things change so rapidly and although basic knowledge gets techs through 90 percent of their day, the ten percent they don't know makes a mess of things. Long waits for inept service and voice activated operators channeling your call to the wrong person after a long wait and then repeating the explaination numerous times is the most off putting problem. To whom should I turn when my municipality sanctions their monopoly?

Similar Messages

  • Worst customer service experienmce ever keeps getting worse.

    My list of gripes with this company's recent screwups is so long I'm just too tired to write it all. The short story is. My X1 package has been screwing up for seven weeks locking up everyday. Finally, I bite the bullet and call to get someone to the house to figure it out. The person comes and leaves never knocking on the door. I got a smart alec answer on the phone that they call first it's a safety issue. To which I reponded if knocking on the door is "unsafe" how is it safe to go inside? That was a completely feeble excuse. And the thing is, I called the very minute he pulled away. I was watching his truck waiting for him to tome to my door. They said he couldn't get me on the phone. I have comcast phone service. He's there for a service call. That afternoon I spent like two and a half hours at first trying to get him to come right back, but a half hour in that notion was completely gone. The remaining two hours was spent trying to get expedited service. Monday I'm calling my Aldeman to give them an earful and the city editor. I hate this company for their stupid campaign Comcast cares because Comcast has the worst service reputation of any company, and if you don;t believe it the Google search it. After waiting 5-days without the X1 package working the tech comes today--a Saturday 3-5pm appointment, is that how you care after your initial screw up?-- The tech is a know-it-all  I've worked in IT 14 years and that is long enough to know he was talking out of his rear end. The first thing you learn it IT is to say you're always learning knew things and that just when you thing you've seen everything, you haven't.  At one point he says my LCD TV is outputting 200 volts into the hdmi cable. It's a 110 volt TV. TV's step votage down, but there is some weird aspect to this so I have to take him at his word. I was away from home for the visit. He took two hours to install a new cable box and change a splitter. Ninety minutes after he left the box locked up again and I had to do a reset again. Interspersed over this time is my tweets online about how lowsey Comcast has been about this and the five day wait. This is now the longest time I have had to deal with a utility over a single reconnect of a service outtage fix.

    I learned from a resource person in my area that the whole neighborhood has had X1 problems. I cannot use the service normally having to power cycle to reset the box when it locks onto one station. Comcast labs is set to show low signal. It doesn't show low. It's all green when I check, although there was an exception to that Sunday evening. This is approximately the eighth week of it. The freezing got progressively worse until two weeks ago I called for a service appointment. I'm kind of mad that the first tech blew off his appointment. The second appointment was five days after that. The tech took three hours to change a splitter and install a new stb. He told me LCD TV's send voltage back into the cable box and that mine was doing it, I told him I have a plasma TV. Apparently the MO for service is not good at Comcast because when an area like mine is lit up with service calls and complaints about the same and similar issues that ought to have been a red flag. I don't have much confidence in the company. You might be the best worker there. So none of this is aimed at you or any individual specifically, merely at the giant waste of time and resources that goes on and that as a customer I'm paying for that. P.S. The person who thought a profanity filter should include words like "p-i- ssed" is not worth having. If people have to jump through extra hoops to rewrite or couch their gipes in such a way that pleases your censorship, then it just turns away customer comments and eventually that has to come to something. I had to edit my content over the previously mentioned word that means upset here drunk in the UK and only in certain times are people using it literally and even then so-what!

  • Best Buy Elite Plus-Worst Customer Service Department EVER.

    I just spent the last 2 hours on the phone with 2 different people in the Elite Plus customer service department.  I explained the problem (wrong shipping method generated on an expedited order), the solution (annotate unshipped part of order to ensure that this does not happen again, attempt to make amends for improper shipping label) and the evidence of the error.  The first representative, after assuring me that although the mess up occured, the order would still arrive in accordance with best buy policy, stated that the only way to ensure that shipping would not mess up would be to upgrade to express shipping for $18.  After being told that I was unhappy with her solution and would like to speak to someone else, it took almost 15 minutes to get her to agree that this was what she wanted to do.  It then took another 15 minutes of wait time until another representative could be retrieved.   The second rep stated that she would have to call UPS to find out why the error occured.  I pointed out that the error could be seen on the order details.  The order had 3 parts, the 1st shipped expedited via UPS 2nd day air, the 2nd shipped standard via UPS ground and the 3rd was still waiting for release. Obviously, according to Best Buy, the customer is always wrong.  I will have to wait until the "back office" verifies that I am not lying and that my access to best buy's files is better than customer service, so that I can receive a phone call to try to solve the issue.  Nice to see that loyalty to the Best Buy franchise is such a valued commodity to the company.  I will have to make sure that I share this experience with all my friends and family, and to make sure that I take my business to a company that can fix simple errors without being dismissive and insulting.  

    Hello jymie71,
    I was disappointed to read about your call-in experience to discuss the issues with your BestBuy.com order. We strive to provide a superior level of service and it's clear -- based on what you describe -- that we did not live up to your expectations.  I regret the apparent confusion and inefficiency that you encountered.
    In looking into your concern, I note that you called us again yesterday and accepted an accommodation for the shipping issue. Further, I'm happy to report that your shipment should arrive today.  
    I'm very disappointed to read that this situation may influence your future shopping destination. It's my hope that you'll give Best Buy another chance to win you over one day soon.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • DISGUSTED, HORRIFIED, ANGRY, WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD at Verizon Wireless.

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    Hello cmc29,
    I would like to truly apologize for the state of affairs you’ve found yourself in, as it’s never fun to be without a washer (or dryer) for any length of time. For me, laundry just seems to appear overnight, and I can only imagine how daunting of a task washing all of it would be after watching it pile up for a few weeks.  I’m sure it only complicated things when our appointments continuously fell through for various reasons, and I’m sorry for the aggravation this added to already frustrating situation.
    When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 2 hour window.  This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day.  After looking through your delivery date for your dryer, I see that your slot was from 5:30 to 7:30. Something was clearly miscommunicated if you thought otherwise though, and it’s even worse to hear that it arrived in less than pristine condition.  Please know that I’m looking into this to see what options we may have to fix this.
    Upon review of your order, I see that your washer is awaiting transit from one of our warehouses to one near you. Please know that I’m currently collaborating with both of them to make sure they are aware of your impending delivery date of 8/4, and I’ll update you as soon as more information becomes available.
    I greatly appreciate your patience, and I’ll be in touch very soon.
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • DSL Not Working for 7 Days and Tickets Closed without Resolution - Worst Customer Service

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    This experience has been frustrating and the worst customer service I've ever experienced. 

    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • I would like to know how to contact someone in Verizon corporate to file a complaint.  I have received the absolute WORST customer service over the last week from this company! The customer service agents promise to call me back and then never do.  The la

    Verizon Wireless has the absolute worst customer service I have ever received.  The in store reps are unprofessional and spend more time texting and taking personal cell phone calls than in helping customers.  They are not at all knowledgeable and even state they do not know what they are doing.  When you call customer service you get jerked around and passed from one person to the next with no one knowing how to fix my billing issue.  I have received NO call backs that were promised and the latest person I spoke to was incredibly rude.  Sanita from Sacramento refused to even give me her last name or the last name of her Manager Nick so that I could follow up.  I am incredibly disappointed at how poorly I have been treated.  I will make sure to tell everyone I know about this experience and as soon as my contract has expired I WILL be leaving Verizon services after 10 years with the company!!

    This is a customer to customer forum, so this is not the place.
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  • Worst Customer Service Installing New Phone Line

    I am experiencing the worst customer service i've ever dealt with. First it took 3attempts to set up a home phone line. Verizon scheduled me between 8am-12pm the first time and came around 2:30, no one was there. Second time we scheduled between 12p-4p, they came around 8:30am. No one was there. Then they wanted to schedule again 5 days later. I wasn't having it, so they schedule next day (Sat) between 8am-12pm. Finally a technician came. He installed a new phone line. I needed this line for my son who was coming home on house arrest. All of this was explained to Verizon. The longer it took them to install the line, the longer he would be in jail. After the line was installed, my son came home on Friday, 7/3. Some time on Sat 7/4 The line stopped working, and 1am he was re-arrested because there was no phone service.Today is the 9th and still there is no service. I sat in my cvar this morning from 7:45am to 1:15 pm waiting for a technician who was supposed to be there between 8am-12pm. After numerous clls to Verizon, and numerous promises to call me back, no one ever called back, and the phone is still not on. I have never had a customer service experience as bad as this EVER! I am so glad I have my wireless with Sprint. I have Verizon FIOS at my home in Jersey, but this phone is in Philly. To top it off, one Verizon employee tells me today that The house arrest equipment doesn't work with fiber optics. Why wasn't I told this when I first ordered the service? I'm still waiting for a Verizon Supervisor to call. My last call, i was conviently disconnected while being transferred to a supervisor. Because of Verizon's no care attitude, now it will probably take another week before my son is released again.

    Hi chopsuper,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Absolutely the WORST customer service!!! Customer disservice is more Absolutely the WORST customer service!!! Customer disservice is more appropriate! Bring back support to the U.S.!! Bring back support to the U.S.!

    Absolutely the WORST customer service!!! Customer disservice is more appropriate! Bring back support to the U.S.!

    Hi richmc. I will only deal with the last part of your message.
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    Most ISP's are the same on support issues for things that they do not supply.
    BT do have a paid support service if you did want to use it but for things like email setup it should not be needed.
    You also say that you have your own domain names. These NEED to be hosted somewhere to be able to use them for email.
    I don't believe that BT do hosting anymore(Could be wrong). So you would need to get in touch with a hosting company, someone like Nethosting, 1&1, GoDaddy etc to set up an email hosting account and then set up your email client to your hosting companies email servers.
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • Worst Customer Service at Store # 438 - San Diego Mission Valley

    For the second time I experienced last night the worst customer service at any store I've been too. I don't know if the employee (Jackie) is to blame or General Management (or Corporate Training Management) but I have been so unlucky to have to speak with this person for the second time. I will describe the two experiences to see if this is the kind of Customer Service training this people get:
    The First time I talked to Jackie at the Customer Service desk I was there to return a Camera I had purchase and was not happy with it. This time she informed me of the 15 days return policy (never looking at me or my eyes, always looking down at the computer, never smiling, sounding rude and with a tone of voice of are you stupid?). I had to inform her I was an Elite Plus Member and I was entitled to a 45 days return policy. To my surprise even though she went into her system and verified I was an Elite Plus Member she dared to tell me: "Maybe when you bought the camera you were not an elite plus member, so you were not entitled to the 45 days return policy". Then I assured here this year alone I had spent already over 10,000 dlls at that particular best buy store (mostly) and I was definately NOT NEW to the Elite Plus program, even mentioned I had been a Silver Member since 2009 with no stop. To my surprise again she insinuated I was a liar and said: "How can I be certain of that?"...  I mean, are you for real? Do BB train people to talk this way to customers and call them liars? Why would I lie about this kind of thing? Why didn't she bother to check online when my Elite Plus Status kicked in?  Anyway after arguing for a while and having to put up with her she offered the refund in a Gift Card which I said FINE, I had to get going, and anyway I usually buy a lot of stuff here, so that would not bother me. But she made me feel not welcome at the store and made me consider other store options with good customer service.
    As if practially being called a liar wasn't enough, last night I had my second encounter with this same Jackie rep at the Customer Service at the same store. This time I was there to exchange a ASUS Transformer Pad I had bought in Vegas (during a trip I made there). The tablet was defective and battery only lasted 1 hour. I received the same treatment, (never looking at me or my eyes, always looking down at the computer, never smiling, sounding rude). Never explained my options or said, don't worry we will take care. She seemed so unhappy as usual and kept me in suspense to see what was going to happen until I asked her. She then said she was waiting for someone to pass by and go get a new tablet (which I was hoping for). After a few minutes somebody passed by she asked for the tablet and at the time of procesing the exchange she tells me: "where did you buy the table?" I responded in Vegas. So she said, ok well, there is a CA recycle fee you have to pay now. I argueed, I am not buying it, I bought it in Vegas and it was defective, I am only exchanging it, why am I am being now charged 3 dollars more?  To my surprise what she responded was: "well, this is the way it is, if you don't like it, then go back to Vegas and exchange it there" (on a very "are you stupid" kind of voice)...  Seriously I had enought and said, OK just charge my card and write your name on the receipt (which she gladly did).
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    Then I decided to fill up the customer feed back and write about my experience, but I am also hoping to reach the corporate offices with this post. I am hoping the store gets a service audit in case you have any interest in us (customers) coming back and purchase at the store. People are moving to purchase online and there are plenty of stores and good offers to take advantage of, but I am one of those who love the store purchase experience (not at this bestbuy thought).
    To finish my post I am telling you last night I had the intention to get a 4K 55" TV at the store after my exchange. Ask me if I went ahead with my 1,800 dlls purchase?

    Hello saulillo,
    There is never a circumstance where it is appropriate for our associates to behave in the manner that you describe. In addition, it is imperative that our representatives are informed on our policies and procedures -- such as our Return & Exchange Promise -- so that your experience is both smooth and painless. I apologize for your having to cope with such unprofessional behavior and incorrect information.
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    I am extremely grateful that you took the time to write to us about your experience.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Worst Customer Service In the World

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    Dear EvanWright,
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    At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

  • Worst customer service and still on going foir near on 18 months

    I manage the laptop pool in a large private school, we bought 750 x220i's for th student body, we also spent close to $45,000 to buy the extended warranty and next day on site warranty, all was good for the first 12 months, we got what we paid for, then without notifing us it became a 5 day on site repair, now im told it is a minimum 10 day turn around, but most parts are up to 30 days, we have had several machines waiting since late January, and if i get someone at customer service to look i get a "parts unavailable and no ETA on them"....Seriously this isnt what we paid for, and now the lease is up and we need to loo kat further PC's i doubt any recommendation for Lenovo will be forth coming.

    Hi and Welcome to the Community!
    Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
    http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
    Hopefully, this information will be of use to you.
    Cheers, and Good Luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    Im not sure EXACTLY what would cause this, but if you have had 4 nanos do the exact thing, its either a issue with the nanos being sold at the place your getting them at, like the local store in your area, or its a issue with your PC. I know some people report a issue with a certain malware program that sneaks on there system and causes havoc with the iPod service and in turn causes weird things with there pod.
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  • Song capacity keeps getting less and less

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    coco54321,
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