Reactivate expired Skype Number

My Skype number apparently expired because I received a new credit card and did not update the billing info with Skype. I want to reactivate and keep the old number for obvious reasons but I'm not seeing the option to do this--how can I do this?

Hi, 65GTO, and welcome to the Community,
Please contact Skype customer service for assistance and to sort this. We here in the Community do not have the tools to reactivate subscriptions or perform other account-related tasks, as is noted in our Community Guidelines.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Expired skype number

I have been automatically billed for skype services ... and i still have a positive skype credit balance ... but i have been notified that my skype number has expired ... what is up with that? WHY did that happen? Does that mean that i cant make calls? Or that i can't be contacted via my skype number? How do i remove automatic billing for skype?

Hi, 65GTO, and welcome to the Community,
Please contact Skype customer service for assistance and to sort this. We here in the Community do not have the tools to reactivate subscriptions or perform other account-related tasks, as is noted in our Community Guidelines.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Retrieving Old Skype Number

Hello
I have been trying to raise my concern via the skype chat but it seems its not working. But basically here is my concern.
I got a skype number a few months ago, About 1month ago, i could not continue with the payments. so now the skype number doesnt go through. I would like to know how to reconnect my skype number. is there a link where i make payment and continue with the use of my old skype number.
Thank you

Hi, Welcome2Africa, and welcome to the Skype Community,
You should be able to sign on to your account dashboard and reactivate your Skype Number. The number will be held on your account for ninety (90) days following the Skype Number subscription's expiration, so you have opportunity to sign on and renew the subscription.
Remember that the payment method you wish to use is accurate and up-to-date. If you used Skype credit, be sure there is enough credit on account to cover the cost of the renewal.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Number to yearly basis

I'd like to change monthly payment of Skype Number to yearly basis. How can I do?
Solved!
Go to Solution.

Hi, Edokko, and welcome to the Community,
As strange as it sounds, this is how to change the term of your Skype Number subscription:
Cancel, yes; cancel, your current month-to-month Skype Number subscription. This will prevent the month-to-month subscription from renewing. You have use of the Skype Number until the last day of the subscription.
Sign on to your account dashboard the next day or even the day of your current subscription's expiration, where you should be greeted with a triangle icon alerting you to reactivate your Skype Number. Click on the link beside it, where you will be able to reinstate your subscription for a longer term.
(Your Skype Number will be held on your account for 90 days after the month-to-month subscription ends.)
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How to renew skype number and extend subscription?

I wat to reactivate my skype number and extend the period from 3-months to 1-year. Although the option is available, the ystem only keeps the 3-month button active and the 1-yr option is not activated.

Hi, SEOConsultant1, and welcome to the Community, If your Skype Number subscription has cancelled, you have within 90 days from the date of cancellation to sign in to your account dashboard and renew the subscription. You can either...Add enough credit to your account and reactivate the subscription (the subscription reactivation may occur automatically as soon as sufficient credit is added to your account to process the renewal), orReactivate the subscription and choose a different payment method.The most common reason for an existing subscription to cancel is due to the expiration of the current payment method on file. You may always contact Skype Customer Service for further assistance. Regards,Elaine

How i make my skype number

hi

Hi, Welcome2Africa, and welcome to the Skype Community,
You should be able to sign on to your account dashboard and reactivate your Skype Number. The number will be held on your account for ninety (90) days following the Skype Number subscription's expiration, so you have opportunity to sign on and renew the subscription.
Remember that the payment method you wish to use is accurate and up-to-date. If you used Skype credit, be sure there is enough credit on account to cover the cost of the renewal.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype number - change accounts

I have paid 3 months for a Skype number. However, I recently opened a new account (to distinguish between personal and business contacts). How can I update my Skype number so that it is assigned to my new account?

Hi, akmodi, and welcome to the Community,
Skype's system of changing the term of an existing subscription is different from most: what you need to do is to cancel your current subscription, which will disable automatic renewal. Your current Skype Number will continue to work until the last day of the subscription.
Your current Skype Number will remain on account for 90 days following the current subscription's expiration date, during which timeframe you can sign on to your account dashboard and renew (reactivate) your Skype Number subscription for a different term.
Last time I checked, and the last time I renewed a Skype Number, the 50% renewal discount was available when we had a concurrently running rate plan subscription (e.g. "Unlimited World").
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My Skype number is about to expire?

I have just received an email saying my Skype number is about to expire, but there is money in the account. Why would they do that and will they refund the money still there? Could it be because I haven't used the Skype number for a while, and if I do use it in the meantime will the expiration be stopped?
Thanks.

Roynie wrote:
I have just received an email saying my Skype number is about to expire,
Hello,
1. Allow your current Skype Number subscription to expire. You won't lose your number -- it will be held on your account for reactivation for 90 days following the subscription expiration date.
2. After the subscription expires sign on to your account details. You should be presented with a triangle icon with an exclamation mark inside it and be greeted with the message that your Skype Number subscription has expired. Click on the "Reactivate" link and proceed to "renew". You should now be able to renew.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Transfer expired skype online number

Hi , my skype online number will expires at the end of this month and I want to transfer/assign the number into another skype account.
From what I understood here, its not possible to transfer online number from one account to another and I will have to wait until it expires then I can buy it again using my other skype account.
My question is : Should I wait until the online number subscription expires then buy it again through my other Skype account or is there away around this situation ?
And how can I buy it again using my other Skype account without waiting for 90 days after the number expire/deactivate which is the period of time needed for the number to go back again to the available Skype online numbers pool .
Thanks

you cannot transfer a Skype Number from one account to another . . . period
when the number expires it is held for you for 90 days in case you wish to reactivate it -- if an when you reactivate it during this period it will still be associated with the original Skype Name
if the 90 days expires before you reactivate the number, then the number will be made available to ANYONE that happens to choose it (and that almost certainly WON'T be you)
Regards,
Neil

Reactivate skype number

Hello,
I got a skype number for a long time and the number has expired. I tried to reactivate this number, but it says" the number is not available anymore" My question is, Is there a possibility to get my old number back? When yes, how can I do this?

Why can't I re-activate my skype number directly.

Skype Number Expired -- but it's not

I really hate the notion of posting to a forum when I want a proper "contact us" on this website.
Why does Skype tell me that my number is expiring but doesn't allow me to continue the subscription?

Hi guys,
could you please provide screenshots for what you see on your Skype Number tab and in your Skype Number settings, if neither of cases below seems to apply for you?
Skype Number tab:
If your Skype Number's expiry date is approaching, three different links can appear where I marked the yellow arrow:
"Extend" link: if your Skype Number is not billed automatically but you have to pay for each billing period separately. When you click "Extend", you will be redirected to purchase of the same Skype Number for new billing period (you pay > the expiry date will move to 1, 3 or 12 months from your last expiry date).
This "Expire" link is also displayed if the number has been allocated to you from Skype Manager (company account). In this case you can merely ask your Skype Manager administrator to prolong the number via a form (you will get there by clicking "Extend"), but it has to be manually managed from the admin account in Skype Manager (in Features > Skype Number page of SM admin). You cannot extend the number from your member account in this case.
"Reactivate" link: if a) you have cancelled your Skype Number, or b) your Skype Number has already expired, you can click "Reactivate". In case of a), you would simply reactivate your number and it would continue to be active. In case of b), you have 90 days of reservation period to pay for your number and then it becomes active again.
"Settings" link: if you have recurring payment set up for your Skype Number, which means you are billing automatically every 1, 3 or 12 months. Your number can be expiring because the last recurring payment has failed (it can be due to expired credit card, insufficient Skype credit or many other reasons). In this case, you have to go to your Skype Number settings and change payment method, see following screenshot:
Skype Number settings:

Skype number is about to expire

Hello,
Skype number is about to expire and I can't renew the subscription.
Skrill account is giving me headaches - It takes $1 from my account and then nothing happens.
What should I do?
Thanks!

I've been searching for a solution for literally hours.
The easiest solution is to just move your Skype number to another company.
This message thread explains explicitly how to do it.
http://community.skype.com/t5/Skype-Number/Transferring-my-skype-number-to-another-company/td-p/2895...

Skype Number Expires In One Year?!

Let me begin my fury by first telling you this message I got from my Skype desktop software.
The Skype Number +[Skype Number] will expire on 2014-10-07.
What do I need to do?
You can extend your number by signing into your account. There won't be any break between subscription periods – the new one will pick up right where the old one left off.
[When I pasted the message, a number appeared not present in the original message. but I deleted it because it might be "confidential." I saved it in an RTF document in case you need it.]
2 days ago
When I "signed into my account" there was no message that said I needed to "extend my number" NO WHERE AT ALL did it say "click here to extend the number." And I don't know why it wants me to "extend" the number each YEAR because I have an automatic payment subscription for every THREE MONTHS. I looked EVERYWHERE for supscriptions, and the only "subscriptions" were the "unlimited minutes", SEPARATE THREE MONTH AUTOMATIC PAYMENT SUBSCRIPTION from the Skype Number Automatic Payment Subscription. But there was no information about the Skype Number in the Subscriptions page.
More Problems Occur!
I ALREADY REGISTERED! I Am Already Signed In! Why does the Skype "Community" website want me to register?! I tried to use my username which it said it was already used by another user?!
I Hate Skype!!
I tried to open up a text chat with "customer service". The chat box malfunctioned.

Hello and welcome to the Skype Community!
Your account confirms that you have a 3 monthly Subscription to a Skype Number with the next automatic renewal date on October 7th 2014. The reason you received a message that it would expire is that your credit card expiry date will be reached before the new 3 month Number Subscription period ends on January 7th 2015. To ensure continuity of coverage you will need to provide updated credit card information before October 7th 2014. I'll check the other points you make and advise. Apologies for the confusion.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Renew Skype number before it expires?

How can I renew my Skype number a month or so before it's up for expiration? Want to do it now while I just got paid and can't figure out how. Thanks!

just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

My Skype number will expire, and it doesn't let me...

Hi,
I got a notification that my Skype number will expire in 2 days because my credit card has expired, and that no further charges will occur. I updated my credit card information and then looked for a place to renew it. In my account where it shows me my phone number there is a "settings" button, but when I click on it, it just refreshes the page. There is another button to "Get another Skpe Number" but that only lets me get a new number. I want to renew my current number subscription because I don't want to lose that number, but there is no place to renew it, unless the "settings" button is the place, but that doesn't work. I thought it might be a browser or network issue, so I tried from FireFox and Chrome from two different networks and the button still just refreshes. So, I looked for a support email to email for support and don't see one.
Can any one help in directing me where I can renew my skype number before it expires?
thanks
-Long Time Skype Customer

just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Reactivate expired Skype Number

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