Read and deleted messages are not being updated on my iphone 4s

I have a new user who is having a synchronization issue with his iPhone.  When he reads emails on his desktop, the messages on his iPhone 4s show as being unread.  Also, when he delets messages on his desktop email, messages are not being deleted on his iPhone.  I have never seen this issue before and do not know what to do.  Please help.  Thank you!

The end user just started with the company a week ago and he is using Outlook 2010.  We never had this issue in the past.  Active sync has been enabled on user’s account and he was able to configure the firm's Exchange email profile on his iPhone.  Although he is able to receive messages on his mobile device, it does not sync with his desktop email.  I asked him to delete the profile on the device and create it again, but he wants to do that as a last option.

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