Read attachments in CRM

Hi
How to read the documents which are attached in CRM(Complaints) and send it via Email ?. I used ' CRM_ICSS_GET_SR_ATTACHMENTS " function Module to read the attachment . I was able to get only the attached file name, size,type, etc....but not the location where it is stored.
Can anyone pls help on this issue...

Try using the  class cl_crm_documents and methods get_info, GET_FILE_INFO,  GET_DOCUMENT
Regards,
Shaik

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