Read button when clicked in notify doesn't open email sent

I have a user using Groupwise 8.0.3 when she clicks on 'read' on the notify popup box advising of a new email she has received, the new email does not open. Nothing happens. Groupwise is open in the background.
I have uninstalled Groupwise, deleted all references to Groupwise and notify in the registery, rebooted the pc and reinstalled Groupwise. Still the same issue.
Please advise what I can do next.
thanks

In article <[email protected]>, Lia19 wrote:
> I have a user using Groupwise 8.0.3 when she clicks on 'read' on the
> notify popup box advising of a new email she has received, the new email
> does not open.
>
Try having her duplicate this on another system, and have another user try
on her system. It might be an account issue rather than a machine
specific issue, and if that case we need to look at running GWCheck
Contents Analyze/Fix and checking the resulting logs.
Also do purge of temp files (such as with CCleaner) and run a disk
defragment.
Andy Konecny
Knowledge Partner (voluntary SysOp)
Konecny Consulting Inc. in Toronto
"Give more than others think is wise
Challenge yourself beyond what others think is right"
Michael 'Pinball' Clemens

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