Read Messages in Mail not Syncing with Exchange

Hi!
I have a user at my company who weren't trying to get switched from Outlook 2011 for Mac to Mac Mail, but we're running into a problem that Mac Mail isn't marking messages as read when he's used his iPhone to view them. We checked using Outlook Web Access (we're on Exchange 2010) and they are marked correctly there, but not in Mail.
Has anyone had any luck fixing this annoyance? We deleted and readded his Exchange account to his Mac, but it just loaded as it did before we deleted it.
Any help would be much appreciated.
Thanks!
-Eric

I'm experiencing the same thing. In our office people lose connection to their exchange accounts from time to time. Sometimes it only affects "sent mails" sometimes it affects everything....

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