Read the case

Read case {Personal Information Removed} of Customer care service .
                                                                                         This is Sanjeev and i have to purchase the hp lappy on 6 nov 2012. Their is the speaker and battery issue is not resolved and when i complaint the customer care service to that particular product then they replay me that it is chargealbe why ?? because the product are in the warrenty time. The speaker/battery problem is on the birth (when i am purchase) . The consering person has make a report that the battery and speaker are ok so how it is possible they don't make a call to the customer that the problem is resolved or not. Automatically the case closed. So i just think about the hp cutomer care is totally fraud and i am the unsatisfing person so if u want to reached me so please call me on my mobile which is resigster with the complaint and if it is possible that please change my battery and speaker ASAP.
                                                  So i am suggest to every one please purchase the Dell instead of HP product because the service is too fast and the time taken with in 24 hours.

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    - <GEBIZ_ORDER xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    - <HEADER>
      <MINISTRY_CODE>RPO</MINISTRY_CODE>
      <DEPARTMENT_CODE>000</DEPARTMENT_CODE>
      <ORDER_CODE>RPO000EPO11000953</ORDER_CODE>
      <EXTERNAL_SYSTEM_CODE>E</EXTERNAL_SYSTEM_CODE>
      <AMENDMENT_NUMBER>0</AMENDMENT_NUMBER>
      <VARIATION_NUMBER>0</VARIATION_NUMBER>
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      <STATUS>NEW</STATUS>
      <STATUS_DATE>2011-07-08T16:57:39</STATUS_DATE>
      <PAYMENT_TERMS xsi:nil="true" />
      <BILL_TO>One-Stop Centre, 9 Woodlands Avenue 9, S(738964)</BILL_TO>
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      <TERMINATE_TIMESTAMP xsi:nil="true" />
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      </FINANCIAL_SYSTEM>
    - <SUPPLIER>
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      <NAME>Safe2Travel Pte Ltd</NAME>
      <GST_NUMBER>20-0003048-E</GST_NUMBER>
      <CONTACT_NAME>ONG PEI LENG</CONTACT_NAME>
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    - <SITE>
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      <PHONE>68233013</PHONE>
      <PHONE_EXTENSION xsi:nil="true" />
      <FAX>68221636</FAX>
      <EMAIL>[email protected]</EMAIL>
      <ADDRESS_LINE1>10 Eunos Road 8</ADDRESS_LINE1>
      <ADDRESS_LINE2>#08-03 (North Lobby)</ADDRESS_LINE2>
      <ADDRESS_LINE3>Singapore Post Centre</ADDRESS_LINE3>
      <COUNTRY_CODE>SG</COUNTRY_CODE>
      <PROVINCE xsi:nil="true" />
      <STATE xsi:nil="true" />
      <CITY xsi:nil="true" />
      <AREA_CODE xsi:nil="true" />
      <ZIP>408600</ZIP>
      <REGION_CODE xsi:nil="true" />
      </SITE>
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      <NAME>ravel Pte Ltd</NAME>
      <PHONE>62208866</PHONE>
      <PHONE_EXTENSION xsi:nil="true" />
      <FAX>62265578</FAX>
      <EMAIL>[email protected]</EMAIL>
      <ADDRESS_LINE1>3 Lim Teck Kim Road</ADDRESS_LINE1>
      <ADDRESS_LINE2>#02-02</ADDRESS_LINE2>
      <ADDRESS_LINE3>Singapore Technologies Building</ADDRESS_LINE3>
      <COUNTRY_CODE>SG</COUNTRY_CODE>
      <PROVINCE xsi:nil="true" />
      <STATE xsi:nil="true" />
      <CITY xsi:nil="true" />
      <AREA_CODE xsi:nil="true" />
      <ZIP>088934</ZIP>
      <REGION_CODE xsi:nil="true" />
      </SITE>
    - <SITE>
      <ID>3</ID>
      <NAME>Safe2Travel Pte Ltd</NAME>
      <PHONE>62208866</PHONE>
      <PHONE_EXTENSION xsi:nil="true" />
      <FAX>62265578</FAX>
      <EMAIL>[email protected]</EMAIL>
      <ADDRESS_LINE1>3 Lim Teck Kim Road</ADDRESS_LINE1>
      <ADDRESS_LINE2>#02-02</ADDRESS_LINE2>
      <ADDRESS_LINE3>Singapore Technologies Building</ADDRESS_LINE3>
      <COUNTRY_CODE>SG</COUNTRY_CODE>
      <PROVINCE xsi:nil="true" />
      <STATE xsi:nil="true" />
      <CITY xsi:nil="true" />
      <AREA_CODE xsi:nil="true" />
      <ZIP>088934</ZIP>
      <REGION_CODE xsi:nil="true" />
      </SITE>
      </SITES>
      </SUPPLIER>
    - <USER>
      <CODE>JOYCE SOON</CODE>
      <NAME>JOYCE SOON</NAME>
      <ORGANISATION_NAME>Republic Polytechnic</ORGANISATION_NAME>
      </USER>
    - <FUND_COMMIT_AMOUNT>
      <CURRENCY_CODE>SGD</CURRENCY_CODE>
      <CURRENCY_RATE>1</CURRENCY_RATE>
      <CURRENCY_RATE_DATE>1900-01-01T00:00:00</CURRENCY_RATE_DATE>
      <CURRENCY_RATE_TYPE>BOOK</CURRENCY_RATE_TYPE>
      <CURRENCY_AMOUNT>21551.4</CURRENCY_AMOUNT>
      </FUND_COMMIT_AMOUNT>
    - <PERIOD_CONTRACT>
      <CODE>RPO000ECN11000100</CODE>
      <AGENCY_CODE>RPO000</AGENCY_CODE>
      <ADMIN_FEE_SGD_AMOUNT>0</ADMIN_FEE_SGD_AMOUNT>
      </PERIOD_CONTRACT>
    - <BUYER>
      <ORGANISATION_CODE>1</ORGANISATION_CODE>
      <ORGANISATION_NAME>Republic Polytechnic</ORGANISATION_NAME>
      <NAME>Sally Ang</NAME>
      <PHONE>31001711</PHONE>
      <FAX>64151310</FAX>
      <EMAIL>[email protected]</EMAIL>
      </BUYER>
      <APPROVING_OFFICERS />
      </HEADER>
    - <ITEMS>
    - <ITEM>
      <LINE_NUMBER>1</LINE_NUMBER>
      <STATUS>NEW</STATUS>
      <STATUS_DATE>2011-07-08T16:57:39</STATUS_DATE>
      <DESCRIPTION>Return Air Ticket including Airport Taxes and Fuel Surcharges (2 staff and 24 students)</DESCRIPTION>
      <UNIT_OF_MEASURE>PAX</UNIT_OF_MEASURE>
      <QUANTITY>26</QUANTITY>
      <LINE_TYPE>SERVICES</LINE_TYPE>
      <UNIT_PRICE>828.9</UNIT_PRICE>
      <PRICE_UNIT>1</PRICE_UNIT>
      <TOTAL_AMOUNT>21551.4</TOTAL_AMOUNT>
      <MATERIAL_MASTER_CODE xsi:nil="true" />
      <MATERIAL_GROUP_CODE xsi:nil="true" />
      <PLANT_CODE xsi:nil="true" />
      <ITEM_CATEGORY_CODE xsi:nil="true" />
      <ADMIN_FEE_SGD_AMOUNT>0</ADMIN_FEE_SGD_AMOUNT>
      <INSTRUCTION_TO_SUPPLIER>Purchase of goods/services is subject to the Terms & Conditions found in www.rp.sg/purchase and/or in the ITQ/ITT Specifications. Please liaise with the Contact Person for delivery details. Invoice MUST be addressed to the Contact Person. PO number MUST be included in the Description field under e-Invoice Details section at Vendor@Gov.</INSTRUCTION_TO_SUPPLIER>
      <PERIOD_CONTRACT_LINE_NUMBER>1</PERIOD_CONTRACT_LINE_NUMBER>
      <GOODS_INSPECT_FLAG>N</GOODS_INSPECT_FLAG>
    - <PURCHASE_REQUEST>
      <CODE>RPO000EPR11000465</CODE>
      <LINE_NUMBER>1</LINE_NUMBER>
      </PURCHASE_REQUEST>
    - <PART_NUMBER_INFORMATION>
      <NATO_STOCK_NUMBER xsi:nil="true" />
      <MANUFACTURER_PART_NUMBER xsi:nil="true" />
      <PART_NUMBER xsi:nil="true" />
      <CAGE_CODE xsi:nil="true" />
      <CAGE_NAME xsi:nil="true" />
      <ITEM_CONDITION xsi:nil="true" />
      <MINIMUM_SHELF_LIFE xsi:nil="true" />
      <SHELF_LIFE_REMAINING xsi:nil="true" />
      <CERTIFICATE_OF_CONFORMANCE xsi:nil="true" />
      <EXPORT_LICENSE xsi:nil="true" />
      </PART_NUMBER_INFORMATION>
    - <LOCATIONS>
    - <LOCATION>
      <LINE_NUMBER>1</LINE_NUMBER>
      <STATUS>NEW</STATUS>
      <STATUS_DATE>2011-07-08T16:57:39</STATUS_DATE>
      <QUANTITY>26</QUANTITY>
      <DELIVERY_DESTINATION>Republic Polytechnic, One-Stop Centre, 9 Woodlands Avenue 9, S(738964)</DELIVERY_DESTINATION>
      <DELIVERY_DATE>2011-07-11T00:00:00</DELIVERY_DATE>
      <DELIVERY_TERMS>LOC</DELIVERY_TERMS>
      <PORT_OF_ORIGIN>-</PORT_OF_ORIGIN>
    - <RECIPIENT>
      <CODE>OSC</CODE>
      <NAME>One Stop Centre</NAME>
      <PHONE>65103000</PHONE>
      <EMAIL>[email protected]</EMAIL>
      </RECIPIENT>
    - <DISTRIBUTIONS>
    - <DISTRIBUTION>
      <LINE_NUMBER>1</LINE_NUMBER>
      <STATUS>NEW</STATUS>
      <STATUS_DATE>2011-07-08T16:57:39</STATUS_DATE>
      <QUANTITY>26</QUANTITY>
      <CHART_OF_ACCOUNT>1/G01/3SAS/020/220908/0000/0000/0000</CHART_OF_ACCOUNT>
      <PROJECT_DISTRIBUTION xsi:nil="true" />
      </DISTRIBUTION>
      </DISTRIBUTIONS>
      </LOCATION>
      </LOCATIONS>
      </ITEM>
      </ITEMS>
      </GEBIZ_ORDER>I was able to read this kind of file structure but due to some constraints now they added supplier sites and increment that one which will be like variable kind of thing now.
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    PROCEDURE XGBZPROD.XGBZ_PUR_ORD_XMLTAG_PROC(P_XML_FILE IN VARCHAR2, P_FOLDER_NAME IN VARCHAR2)
    IS
      lv_supp_file     XMLTYPE;
      lv_hdr_error     VARCHAR2(240);
      lv_line_error    VARCHAR2(240);
      lv_line_loc_err  VARCHAR2(240);
      lv_dist_err      VARCHAR2(240);
      l_file_name      VARCHAR2(300);
      l_folder_name    VARCHAR2(300);
      lv_sysdate       DATE := sysdate;
    BEGIN
      l_file_name     := p_xml_file;
      l_folder_name   := p_folder_name;
      -- this clause to check whether is xml file or NODATA FILE.
      IF upper(substr(l_file_name,instr(l_file_name,'.',1)+1,3)) ='XML' THEN
        lv_supp_file  := xmltype( bfilename('XMLDIR',P_XML_FILE), nls_charset_id('AL32UTF8'));
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    -- This is to read xml datafile
      INSERT INTO XGBZ_PO_XML_DETAILS
       (ministry_code                ,
        department_code              ,
        order_code                   ,
        external_system_code         ,
        amendment_number             ,
        variation_number             ,
        description                  ,
        status                       ,
        status_date                  ,
        payment_terms                ,
        bill_to                      ,
        justification                ,
        create_timestamp             ,
        terminate_reason             ,
        terminate_timestamp          ,
        order_type                   ,
        sub_business_unit            ,
        cost_center_group            ,
        buyer_code                   ,
        financial_system_order_code  ,
        user_nric                    ,
        supplier_code                ,
        supplier_name                ,
        gst_number                   ,
        contact_name                 ,
        contact_phone                ,
        contact_email                ,
        contact_fax                  ,
        supp_site_id                 ,
        supp_site_name               ,
        supp_site_phone              ,
        supp_sit_phone_ext           ,
        supp_site_fax                ,
        supp_site_email              ,
        supp_site_add_line1          ,
        supp_site_add_line2          ,
        supp_site_add_line3          ,
        supp_site_country_code       ,
        supp_site_province           ,
        supp_site_state              ,
        supp_site_city               ,
        supp_site_area_code          ,
        supp_site_zip                ,
        supp_site_region_code        ,
        user_code                    ,
        user_name                    ,
        user_org_name                ,
        currency_code                ,
        currency_rate                ,
        currency_rate_date           ,
        currency_rate_type           ,
        currency_amount              ,
        tx_field_2                   ,
        agency_code                  ,
        admin_fee_sgd                ,
        buyer_orgn_code              ,
        buyer_orgn_name              ,
        buyer_name                   ,
        buyer_phone                  ,
        buyer_fax                    ,
        buyer_email                  ,
        ao_code                      ,
        ao_name                      ,
        line_no                      ,
        line_status                  ,
        line_status_date             ,
        line_description             ,
        unit_of_measure              ,
        line_qty                     ,
        line_type                    ,
        unit_price                   ,
        line_total_amount            ,
        material_master_code         ,
        material_group_code          ,
        item_category_code           ,
        line_admin_fee_sgd_amt       ,
        instruction_supplier         ,
        period_contract_line_no      ,
        goods_inspect_flag           ,
        pr_code                      ,
        pr_line_number               ,
        nato_stock_number            ,
        manufacturer_part_no         ,
        part_number                  ,
        cage_code                    ,
        cage_name                    ,
        item_condition               ,
        minimum_shelf_life           ,
        shelf_life_remaining         ,
        cert_of_conformance          ,
        export_license               ,
        line_location_no             ,
        line_loc_status              ,
        line_loc_status_date         ,
        line_loc_qty                 ,
        delivery_destination         ,
        delivery_date                ,
        delivery_terms               ,
        port_of_origin               ,
        recipient_code               ,
        recipient_name               ,
        recipient_phone              ,
        recipient_email              ,
        dist_line_no                 ,
        dist_line_status             ,
        dist_line_status_date        ,
        dist_line_qty                ,
        chart_of_account             ,
        project_distribution
       SELECT --Header Data
              ministry_code                ,
              department_code              ,
              order_code                   ,
              external_system_code         ,
              amendment_number             ,
              variation_number             ,
              description                  ,
              status                       ,
              status_date                  ,
              payment_terms                ,
              bill_to                      ,
              justification                ,
              create_timestamp             ,
              terminate_reason             ,
              terminate_timestamp          ,
              order_type                   ,
              sub_business_unit            ,
              cost_center_group            ,
              buyer_code                   ,
              financial_system_order_code  ,
              user_nric                    ,
              supplier_code                ,
              supplier_name                ,
              gst_number                   ,
              contact_name                 ,
              contact_phone                ,
              contact_email                ,
              contact_fax                  ,
              supp_site_id                 ,
              supp_site_name               ,
              supp_site_phone              ,
              supp_sit_phone_ext           ,
              supp_site_fax                ,
              supp_site_email              ,
              supp_site_add_line1          ,
              supp_site_add_line2          ,
              supp_site_add_line3          ,
              supp_site_country_code       ,
              supp_site_province           ,
              supp_site_state              ,
              supp_site_city               ,
              supp_site_area_code          ,
              supp_site_zip                ,
              supp_site_region_code        ,
              user_code                    ,
              user_name                    ,
              user_org_name                ,
              currency_code                ,
              currency_rate                ,
              currency_rate_date           ,
              currency_rate_type           ,
              currency_amount              ,
              tx_field_2                   ,
              agency_code                  ,
              admin_fee_sgd                ,
              buyer_orgn_code              ,
              buyer_orgn_name              ,
              buyer_name                   ,
              buyer_phone                  ,
              buyer_fax                    ,
              buyer_email                  ,
              ao_code                      ,
              ao_name                      ,
              line_no                      ,
              line_status                  ,
              line_status_date             ,
              line_description             ,
              unit_of_measure              ,
              line_qty                     ,
              line_type                    ,
              unit_price                   ,
              line_total_amount            ,
              material_master_code         ,
              material_group_code          ,
              item_category_code           ,
              line_admin_fee_sgd_amt       ,
              instruction_supplier         ,
              period_contract_line_no      ,
              goods_inspect_flag           ,
              pr_code                      ,
              pr_line_number               ,
              nato_stock_number            ,
              manufacturer_part_no         ,
              part_number                  ,
              cage_code                    ,
              cage_name                    ,
              item_condition               ,
              minimum_shelf_life           ,
              shelf_life_remaining         ,
              cert_of_conformance          ,
              export_license               ,
              line_location_no             ,
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              line_loc_status_date         ,
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              status                             VARCHAR2(500)  path    'HEADER/STATUS',
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              terminate_reason                   VARCHAR2(400)  path    'HEADER/TERMINATE_REASON',
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              supp_site_phone                    VARCHAR2(23)   path    'HEADER/SUPPLIER/SITES/SITE/PHONE',
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              currency_rate                      NUMBER         path    'HEADER/FUND_COMMIT_AMOUNT/CURRENCY_RATE',
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              currency_rate_type                 VARCHAR2(5 )   path    'HEADER/FUND_COMMIT_AMOUNT/CURRENCY_RATE_TYPE',
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    Regards
    Nagendra
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