Read this if your Airport connection drops

I just got off the phone with support. I noticed that many other people are having this same issue, where if there is no network traffic, the Airport drops its association to the AP. They are unaware of others having this problem. So, if you're having this problem, you need to call support and tell them, or it's not going to get fixed.
We troubleshooted for about 30 mins, ran a hardware test, and found nothing. It definitely only happens when there is no network traffic, if I start a continuous ping, the connection never drops. I've tried it on my Airport Express, a Linksys WRT54G, a NetScreen 5GT-Wireless, and an Airespace network. I read on some other forums that MBP users were having the issue, and it seems to have surfaced in 10.4.5, and continues to exist in 10.4.6.
Bottom line, if you're having the problem, stop posting here and pick up the phone. It won't get fixed unless they create tickets for the issue.

I think i have figured out the problem between the networking (airport or ethernet) on linksys routers and the macbook. For some reason the macbook only kills the router when it goes on standby or when you shutdown. Think it has to do with the way the new airport card is disconnecting from the router that is causing for the whole router to drop. What i did was check on the box where it says to disconnect from ap before logging off. Which means you also have to set the macbook to log off the user account when it goes on standby that way the airport will properly log off. I think its not an issue related with the atheros card on the new macbooks but with osx itself. Especially considering that when i boot up windows on the macbook the wireless works fine after a shutdown or standby.

Similar Messages

Airport connection dropping off when computer sleeps

Starting with the latest 10.4.8 update my airport connection drops when the computer goes to sleep. No amount of configuring will get the computer to recognize my airport. Turning off the power to the airport, waiting, and re-connecting does no good. The only way to get wireless is to restart. Once restarted the airport connection is re-established without any configuration and continues to be fine until the computer goes to sleep. Hard wiring ethernet works at all times without problems.

thanks,
i read the doc, looked in the system prefs where my re-connect was set to "preferred" and there was only one wpa network listed. i deleted it from the list then re-added per the apple document. will see if this works.
in my own mind i don't think this is the solution but am keeping an open mind. the weird thing about my situation is that after the computer sleeps there are no available networks under the airport menu. i know in fact there are 4-6 in my area. after restarting the 4-6, including mine, networks are all there and my network has been connected to.

Airport Connection Dropping Off

Has anyone else had trouble with their Airport connection dropping off all of the sudden during a long download or transfering files across the network? If this is a common problem...I hope Apple is working on it.

I am getting the same thing. After starting a transfer of file, after awhile, it will state the wireless network has been change or comprimised (excuse my spelling) and the airport will be disable and enable in a minute. Then the finder stops responding, I cannot force quit out it and must restart the computer.
iMac, 2ghz Intel Core Duo, 2GB DDR2 667mhz, 250 GB HDD Mac OS X (10.4.5)

TS1424 I am trying to change my primary email for my apple id - when I change it the error reads, this is your rescue email. How do I change my rescue email?

I am trying to change my primary email for my apple id - when I change it the error reads, this is your rescue email. How do I change my rescue email so that I can then change my primary id ?

You will have to delete your rescue email address first, then go back and change your primary.
Source: http://support.apple.com/kb/ht5312
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

Macbook airport connection drops and locks my computer

So... I think my problem tops them all. Ive done alot of searching and ive found no topic relative to mine.
- My intel macbook has an airport extreme that can succesfully connect to my schools network or my girlfriends network or my network at home. However...
Many times a day... as soon as i make my connection active by going on a web browser.
My Airport drops connection and locks my computer... only the mouse is avaliable, but
anything else i try to click.. i end up with the spinning beach ball. Only solution i can find
thus far is to force shutdown my computer and restart... Now i cant do a PRAM reset or
start up in safe mode. I dont know how to solve this...
Can anyone help me with this? It is incredibly annoying as i have to force shutdown my computer over 6 times a day which is... bad ... for my computer. More bad clusters.
Thanks much ... G

My problem is a variation on yours.
I don't lose the airport connection at all. I can connect to my Airport Extreme base station and surf the Internet without a any hassle. I can see the other computers connected to said AEBS. Network drives are mountable.
HOWEVER, as soon as I start to transfer a file or folder from or to a mounted network drive, the transfer hangs. The only solution is to power-off Airport to get the Mac to acknowledge losing connection to the network drive. Otherwise I would continue to stare enlessly at a frozen progress bar.
Hopefully 10.5.2 will address the issue.

Airport connection drops under load.

Hello Community!
I have some serious Airport connection woes - whenever I heavily use the airport connection it seems to drop out every now and then. The intervals have no visible pattern, but the dropouts are directly linked to the amount of traffic going trough the Airport card.
The dropping is quickly and the Airport connection icon goes from the full 5 bars to greyed out and back. This happens at an increasing rate when it has happend for the first time after an restart.
Here's a screencast I took to illustrate the problem: [www.verpeiltaber.net/airport.mov] (Quicktime, 1.30MB)
It also drops out (invisibly) when I Skype-Out, which is extremely annoying as I pay money for that and then the other side cannot hear me anymore after such a dropout. Strangely it never kills the entire call tough. It never happens when the computer is tethered to a LAN-Cable.
I have reinstalled Leopard from scratch just two weeks ago. I upgraded from Tiger before and had the problems with that version of the Leopard install aswell. Tiger didn't exhibit the problems - which leads me to believe that this is a software issue.
The Router is a D-Link 524 with the newest aviable firmware, and has been resetted multiple times. Other computers using the same WLAN work without any hitch.
This issue has popped up in my office WLAN, which uses a Lucent Router, aswell.
I'm pulling my hairs out here - help me please!
Edit: All the latest updates are installed, like the recent Time Machine & Airport update. No third party extensions or mods are installed. The issue is operating-system - wide.

I have been having the same problem since upgrading to 10.5.2 and it's driving me nuts! Momentary disconnections every 10-15 minutes making messenger, iChat, etc. completely useless.
I purchased a 15" macbook pro for my partner 2 weeks ago - it's having the exact same issues. I'm thinking of returning the machine as I've tried everything. I have no problems with any other machine connected to my router.

Airport connection drops when using external monitor

I just bought a new monitor to use as a 2nd display for my Macbook. Problem is, as soon as I plug it in, my wireless connection just kills over and dies a horrible death, but as soon as I unplug my MiniDisplay to DVI adapter, it works great.
I've been searching around and there were a few topics on this, but it didn't really look like anyone had a definitive answer for what to do. Some suggested that the DVI cable wasn't shielded and that was causing RF interference, but my DVI cable has the little round plugs at each end.
Is there any other possibilities to fix this?
Thanks

I was having this same problem for quite some time, and several Genius Bar people were not able to diagnose the problem. I checked back from time to time on the net to see if anyone had figured this out, and someone now has. For me, it was as simple as changing the channel option of the airport express from automatic to a manual selection...in my case "6." I've seen a couple posts on this now and some switch from 11 to 6, or vice versa. Mine was set up for automatic selection, so I first manually selected 11. That didn't help, but selecting 6 fixed things immediately. Here's the thread that helped me: http://discussions.apple.com/message.jspa?messageID=11051427
and since I found it's not that easy if you don't know how, here are directions for changing the channel on your airport express:
http://forums.macrumors.com/showthread.php?t=379142

MacBook Pro Airport connection drops out

I have a new and really cool MBP.
I have a 2 year old Airport Express connected to a Motorola Cable Modem creating my wireless home net.
I also have a 2 years old iBook G4 with no problem connecting to the airport.
My new MBP has no problem too when is connected to the AC. BUT when I run my MBP from the battery, the connection drops out randomly.
It's annoying and I cannot find any helpfull support or working solution at Apple.com nor at the other similar thread on this forum. I've tried some proposed solutions. But none worked more than some minutes (which mean that actually they didn't work).
I have some questions about all this:
1) Anybody knows if this is a Hardware or a Software issue?
2) Apple officially said anything about this problem?
3) Can I use my purchase warranty in order to demmand a replacement?
4) Is there any official or unofficial solution that really works?
Please, help. I think it's very stupid to have a nice and really expensive laptop without real wireless capability,
Who want a wireless connection if you aren't able to use it when you are not connected to the AC????
If I was running Vista on Dell or HP laptop I would understand. But on a Mac???
COME ON APPLE!!!!!
This is the 2nd BIG problem I am facing with my new MBP since I bought it on July. I am frustrated and tired. First I couldn't use Motion 3 for like a month because of a bad update. Now I realize the wireless capability is crap.
I have the feeling that the older Apple Computers are better... at least they work!

I had the same problem on my MacBook Pro for the last month or so after "updating" to 10.4.10. Yesterday I tried Loki's fix but couldn't connect at all after that. So I did an archive/install of 10.4.9 and it works better than ever before. I get full signal and it is a lot snappier and faster. The problem is likely in the 10.4.10 update, hopefully Apple will get that fixed in 10.4.11

READ THIS | If your model 7200.11 Seagate Barracuda drive ST3500620AS has stopped working.

HP has finally released a firmware update for the 7200.11 Seagate Barracuda drive (affected model ST3500620AS).
If your computer has been freezing, or if your hard drive has all of a sudden stopped showing up in BIOS (BIOSHD-2 error), this firmware update might unbrick your drive and give you access to your data again.
Find it here: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=vc-681...
I am going to try it on my bricked drive tonight and will let you know how it goes.
cheers,
doon
This question was solved.
View Solution.

So, after much heartache, many trials and moments of desperation I have succeeded in doing what every HP support person told me was impossible:
I have unbricked my drive AND have recovered ALL of my data!!!
How did I do it, you might ask? First let me tell you what happened before my joyous moment:
I have been researching the Seagate firmware issue since Decemeber and read a lot about the issues people were having and the causes for these problems. Seems like what this firmware bug does is cause one of two problems: either the drive shows up in BIOS but shows 0 capacity, or it doesn't show up in BIOS at all. It seems that the OEM drives we all have in our TouchSmarts were affeced by the latter issue (hard drive no longer showing up). This is due to the drive getting stuck in a mode (google BSY error and you'll find the issue) which does not allow it to respond back; it is, in effect, eternally busy.
As a result of this BSY error, I could not run the newly posted HP firmware update for our Seagate drives. This is when the heartache began. After countless hours of research and digging, I came across the following forum which became my El Dorado.
http://www.msfn.org/board/index.php?showtopic=128807
If the link above gets scrubbed, simply search for the title of the posting: "The Solution for Seagate 7200.11 HDDs"
This fine gentleman from Chile, South America worked it all out. I bought the parts he suggested, read the post to see if any modifications were made and decided to try what he suggested in a last ditch effort to save my data. The revised post is here:
Read this one for the step by step solution: http://www.msfn.org/board/index.php?showtopic=128807&st=100
Basically, the tutorial walks you through the steps needed to "hack" into your hard drive's board and "talk to it directly" via Hyper Terminal (I ended up using a USB data cable for my old Siemens mobile phone, though). It took me two goes at it and a lot of patience and careful reading, but my drive came back to life!
So again, here are my details and issues for you in summary:
Hardware:
- HP TouchSmart IQ506
- Seagate Barracuda drive: 500GB, ST3500620AS, model series 7200.11, HP firmware version HP24
Problem Description:
- The drive just stopped working
- Booted my PC and the drive was no longer showing up in BIOS
- Hard drive light was continuously lit
- Hard drive made no funny clicking noises
- The drive was not responsive to the new firmware fix (HP13 Rev. A from 6 Feb 2009)
I hope this helps someone out there. If you need any help, please contact me and I will try my best to help!
Best Regards,
Doon
EDIT: Of course, after I had access to the drive, I ran the new firmware update. You can get that here:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-68339-1&lc=en&dlc=en&cc=us&...
Message Edited by doon on 02-16-2009 01:14 AM
cheers,
doon

If your airport connection isn't dropping but it is extremely slow......

I think I have solved my problem. A friend fixed a macbook pro on a netgear router and I applied a similar trick on my d-link router and it seems to have worked. On a netgear router you need to change the speed to 2 mbps. On a d-link router change the tx rates (wireless > advanced > performance) to 1-2 mbps. Let me know how you get on. I am now getting pages to download quicker than my girlfriend's pc which certianly wasn't the case before. At last !!! This must be a setting that doesn't affect PPC macs and PC's but did affect us poor people

obviously depends on what router you are using. But connect up to your router... put in default username and password etc.... the setting will be in the wireless settings of your router. In the wireless speed bit I think it is set by default to quite a fast mb/s rate. select a slower option. click apply/save changes. the router will restart. Once it comes back up re-select your wireless network and you should be sorted

Airport Connection 'Drops' on Mac Pro Running 10.5.6

I have read the many incidents on this forum of Leopard problems / connection inconsistencies via Airport & a a wireless router.
It has become almost impossible to sort the wheat out from the chaff with regards to solutions for this problem.
I have tried the following 'solutions':
Deleting potentially conflicting / out of date preferences,
Clearing / deleting caches using Onyx,
Repairing Permissions,
Creating a new 'location' in Network Preferences,
Using Open DNS service
The connection still drops at least once every hour as detailed in my Bug Report (sent via online form) below:
Any updates on this? Is there a definitive solution, yet?
I don't have the option to rollback the operating system with Time Machine... my Time Machine drive failed just before this. Fortunately, all of my documents are backed up elsewhere.
If you need more info, feel free to ask.
Thank you!
Bug Report below:
Hello,
I have a Mac Pro (profile copied below).
I'm running Leopard 10.5.6
This set-up connects to the internet via a Sky (UK) ADSL wi-fi router (only a matter of months old).
Since upgrading to 10.5.6 I have been experiencing drops in my internet connection every 5 minutes - 1 hour.
Drops = the airport signal strength signal drops from 5 to 1 or 2 bars [but doesn't drop to no bars] and the connection 'fails' -- i.e. downloads stop, pages fail to load, I can't access e-mail accounts.
The connection does reinstate itself, but is much more unstable & from that moment drops much more frequently.
This wasn't happening until I upgraded to 10.5.6
I have a MacBook Pro (one of the original models) and that experiences no connection problems at all, connecting to the same router (the MacBook Pro is also running 10.5.6)
This is incredibly frustrating.
It has rendered my £2500 system useless for work.
I need a solution, badly.
On your own support forums, it appears that there are a number of people suffering similar problems.
Will you please offer a solution / a fix ASAP.
If you need any more information, please do not hesitate to contact me.
Many thanks.
Adam Walton
Model Name: Mac Pro
Model Identifier: MacPro1,1
Processor Name: Dual-Core Intel Xeon
Processor Speed: 2.66 GHz
Number Of Processors: 2
Total Number Of Cores: 4
L2 Cache (per processor): 4 MB
Memory: 6 GB
Bus Speed: 1.33 GHz
Boot ROM Version: MP11.005C.B08
SMC Version: 1.7f10
Serial Number: CKxxxxxxxxx
AirPort Card Information:
Wireless Card Type: AirPort Extreme (0x14E4, 0x87)
Wireless Card Locale: Worldwide
Wireless Card Firmware Version: Broadcom BCM43xx 1.0
Current Wireless Network: SKYxxxxx
Wireless Channel: 1

I had a similar problem which I've fixed!
I have four machines here which can connect to my Netgear DG834N via Aiport. (I say can because they normally connect via ethernet.) My MacBook Pro always used to be fine when connected wirelessly but recently, not aware of any changes I've made, it connects for about 10 seconds then disconnects. All other machines are fine and hold the connection.
This is what I tried before finding my solution:
1) Deleted all references to the network in the keychain and remade them.
2) Created another user to try
3) Changed channels on the router even though I can't see any neighbour's networks.
4) Made sure computer and router were up to date with firmware/software.
I'm assuming that it has to be a computer problem as the PowerMac, iMac and iPod Touch have no issues at all. However, the cure was in the router.
I run with SSID broadcast turned off, WPA2 encryption and MAC address filtering. Allowing broadcast of the SSID cures my problem. Turn it off and the computer connects then drops it ten seconds later. Turn broadcast on and it maintains the connection. I've tried it all afternoon, leaving it connected for about 30 minutes at a time before turning SSID broadcast off again. Works every time! Broadcast SSID - fine, no broadcast - drops after ten seconds.
Now, if only I knew why! And why only the laptop?

Airport connection drops about once a day..

is the problem in my macbook or in my airport?? when i go to look at the airport, the green light is still on. help would be appreciated.
MacBook Mac OS X (10.4.8)

Hola -
If you go to your System Preferences/Network/Airport and check the box "Show Airport status in menu bar" you'll be able to see the strength of the signal in your top menu. 4 bars will equal a strong signal. Monitor this throughout the day ...if it's working fine for most of the time then I'd suspect the wireless router as the problem. Also, if the signal is very weak (1-2 bars) then you may indeed lose your connections at times.

Re: Having issues with your AirPort connection? Please be specific.

Comments on the above tip are hereby welcomed.

Time Capsule & AT&T 2Wire Gateway Model: 3800HGV-B
Instructions on connecting your Time Capsule to an AT&T 2Wire Modem Model: 3800HGV-B. I do know if these instructions will work for other models. Some 2Wire models require it to be set in “Bridge-Mode” or a “Router-Behind-Router”. The 3800HGV-B model does not have the ability to be put into “Bridge-Mode”. After hours of frustrating tech support calls, mine is finally working, so I thought I would share what worked for me. Why something like this isn’t already posted, I have no idea? Although I may not have all the terms correct, I think I can explain it in a way to help others the way I wish someone could have helped me. Something this simple, shouldn’t be so hard.
The Situation
Those with AT&T U-verse are unable to connect their Time Capsule to Network.
The Problem
Apple & AT&T’s Tech Support have failed to provide solutions.
The Solution
To configure the AT&T 2Wire with the Time Capsule the 2Wire must have its router disabled, in addition to disabling both the 2Wire and Time Capsule Firewalls. The goal is to get these two device to play well with each other. The challenge is that the 2Wire Modem is both a router and a modem. The Time Capsule is also a router, so they compete with each other, thus creating the headache many of us have experienced.
Step One: Create a wireless network.
Connect your DSL or cable modem to the Ethernet WAN port on your Time Capsule.
Open Airport Utility, select Time Capsule, and click Continue.
Follow the onscreen instructions to create your new network.
Once you have finished the above steps, make sure your screens look similar to mine. Once you have the Time Capsule set up according to the directions, you still won’t have internet connection. Be sure there is a “checkmark” next to your new newly created Network.
The Situation
This above process should have set the Time Capsule in a DHCP mode, thus making it ready to receive the signal/ IP address sent by the 2Wire.
Step Two: Allow DMZplus mode
    Open your web browser and enter the address http://192.168.1.254/ This will take you to the 2Wire settings. Select Settings, click Applications, Pinholes, and DMZ. At the bottom of the page, select Allow all applications (DMZplus mode). Click Save.
Note: Once DMZplus mode is selected and you click save, the system will issue a new IP address to the selected computer. The computer must be set to DHCP mode to receive the new IP address from the system, and you must reboot the computer. If you are changing DMZplus mode from one computer to another computer, you must reboot both computers.
The 2Wire Wireless Setting must be disabled. You don’t want the 2Wire to broadcast its wireless signal. You must shut off the “Router” abilities of 2Wire. In the U-verse 2Wire Settings, select the Firewall tab, click Applications, Pinholes and DMZ. At the bottom of the page select the radio button which Allows all applications (DMZplus mode).
You will know when you are successful at shutting the wireless down by selecting the Airport Signal in the upper right of your screen. If you see a network called 2Wirexxx, then your 2Wire is still broadcasting its signal.
The Time Capsule is setup in the DHCP mode, but isn’t able to get the IP Address because there are 2 Firewalls to address. There is the firewall of the 2Wire and one for the Time Capsule.
Step Three: Disable the Firewall.
    One thing all the other tech’s missed, was unchecking the “Enable default host at”. Your screen should look like the below screen shot, because this disables the other Firewall that is giving you trouble. Be sure and Update after you make your changes.
    Once the changes are complete, turn the Airport off. Shut down your computer. Unplug the 2Wire and the Time Capsule and let them sit for 5 min. Next, plug the 2Wire up first and let it begin its reboot process. Then, plug in the Time Capsule and let it start to reboot. Finally, turn on your computer and open Airport Utility.
   Finally, after a complete reboot of the system, try to connect the internet. You should now be capable of opening your system and enjoying your online experience.
I hope this helps!

My Airport connection drops whenever the Mac sleeps or reboots

My iBook on the same network doesn't do this.
I guess it's a settingI'venot got right, rather than a fault as such.
Any ideas?
Thanks
iMac Dual Core Mac OS X (10.4.8)

See if you can find a solution in KB 304482, Mac OS X 10.4.8: AirPort does not auto-connect to existing networks after restart or wake from sleep.

Airport connection drops every 15 secs

The previous router (D-Link) provided a steady signal but nowI have a new router - Linksys WAG120N - and my Macbook has 2 second "dropouts" every 15 seconds on average. The interruptions can easily be seen on the graph in iStumbler. I also have a newer MacBook Pro with Snow Leopard, which works fine with the Linksys router. Will an upgrade to Snow Leopard do the job?
I tried without success: repairing permissions, resetting pram, installed airport updates, bought the 801.1n enabler from the Apple store, I tried switching the new router to only "g" (not "n"). Tried WPA instead of WPA2.
Spec (ignore the MacPro in my signature):
White MacBook (early 2007), 2GHz Core 2 Duo, 2GB RAM, 10.4.11
Many thanks
Dom

I just bought an MacBook Pro this summer and been having the same problem I tried everything that I seen on here the only thing that worked was me buying an Hawking Technology's usb wireless networking antenna I bought it for 40 bucks are so and works great so far. Kind of ***** to have it on the computer but if it works it's all good right??? here is the link i bought it from let me know if it works for you http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&DEPA=0&Order=BESTMATCH &Description=macwirelessadapter&x=0&y=0

Read this if your Airport connection drops

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