Reader 10.1.4 / latest pdf tool kit / QTP 11 - QTP hangs sporadically or reader crashes

Question

Hello ,
Following is the tool set we are using:
Reader 10.1.4
Latest pdf tool kit for 10.1.x
QTP 11
We are able to capture the objects in the PDF form and create a QTP script fine, but when we try to run the QTP script:
-It either hangs at a random step and then it needs to be killed from task manager, after waiting for it for ~ 15 - 20 mins.
or
- Some times reader itself crashes.
Just wondering, has any one here come across this behaviour and found a workaround/solution to it?
Regards,
Bhart

Answer 1

I unistalled and reinstalled everything. I still get the issue:
Config:
QTP 10.0 with Patch HP QTP_00626, on Vista and Browser IE7
All plugins (AcroPDF, Flex, etc) appear in the QTP active Plugins window.
Tested versions:
Reader 10.1.1 (not in compatible list but Adobe recommends it anyway, see "http://forums.adobe.com/message/3956025?tstart=0#3956025") -> No go
10.1.2 (ideal with the latest AcroPDF plugin) -> no go
10.1.4 (known issues, see the same link above) -> No go
remark: I only focus on the second version of the plugin (see "http://labs.adobe.com/downloads/aptt.html"), as the old one is compatible with 9.x versions, which are out of my scope. There is a rumour about an hypothetical third version, but nothing concrete here.
Problem:
I always get "Failed to find object: Failed to find Acrobat" when I run the AcroPDF test which is in the tool package. No acrobat installed.
The user manual says "An unsupported version of Acrobat is being used or both Acrobat and Reader are installed." But my configuration definitely fits with these criterias.
A record in QTP only sees AVPageView item.
-> According the AcroPDF documentation, it is supposed to only happen with QTP 9, but it appears with QTP 10 as well...
Does anyone have a clue how I could fix my issue?