Reader 11.0.09 freezing upon opening

Since updating to Adobe Reader version 11.0.09, user's are seeing freezing (not responding) when trying to scroll up/down or use the menus. This happens for about 30 seconds before it begins to work normally. It seems to be related to this newer version of Reader trying to get to files.acrobat.com/, which is blocked by our proxy server. Has anyone else seen this behavior?

This issue comes out of two things I can see from our last deployment of 11.0.09.
bEnableAcrobatHS needs to be disabled you can do this via registry or using Adobe's packaging tools. The key below needs to be set to a value of "0" zero. this will shut off the desired options.
[HKCU\Software\Adobe\<product>\<version>\Workflows]
"bEnableAcrobatHS"

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