Reader 11.0.4 hangs when opening PDF

I recently pushed out an update to all of our exisiting installations from reader 9.1 to reader 11 about 250 installs. Most of the users have NO admin rights and when they open an attachment Reader 11.0.4 hangs opening the PDF and they never see the legal disclaimer. This is a huge problem that requires us to remove and reinstall Reader 11.0.4 as Admin to accept the disclamer then close the tools bar that NO ONE will ever need. All the machines affected are XP SP3.
How can this be addressed so that on the first use even if it means Reader is opening an attachmnet that Reader will not hang and the non-Admin user can accept the legal disclamer?

Accept the EULA for your users when you create the deployment package in the Adobe Customization Wizard XI.

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Adobe reader XI crash and hangs when open the pdf file

After update the adobe reader xi 11.0.10, the reader always crashes and hangs when open the pdf file. Please help me how to do.

Ben Leung wrote:
HThis situation is started after I clear the pop up advertisement.
What kind of advertisement? In Adobe Reader? Can you post a screenshot of that: https://forums.adobe.com/thread/1070933
Regarding the crash, can you try disabling Protected Mode through the registry: download, unzip, then run the registry script https://files.acrobat.com/a/preview/49eeb48b-07c5-4502-984c-8a25259914fa

Adobe Acrobat hangs when opening PDFs even after reinstall

Hello,
I have 2 new Dell systems that are having issues with Adobe Acrobat. When opening PDFs, either from an email attachement or file from our server, there is a brief hang that lasts 10-15 seconds, during which Acrobat is unresponsive however the workstation continues to respond. I've since uninstalled/reinstalled, still no luck. I've also run updates. Problem unresolved.
Any ideas

One of our users is having a similar issue with Adobe Reader 9.2 hanging. Adobe Reader will eventually open after about 5 seconds. I've found a work around where if I leave a .pdf document open, any other .pdf I click will open up fine (but a .pdf needs to be left open in Adobe Reader). This is happening only with one user. Some of the things I've tried that have not worked: repairing, uninstalling/reinstalling, deleting temp files, opening the file with a different account/profile, downgrading to Adobe Reader 8.1.3. Anyone have any ideas? This is only happening to one user at my company. I've searched the forums here and it looks like other people are having similar issues but there's really not a solution to this. Any help would be appreciated. Thank you in advance.

Adobe reader 10.1.2 crashes when opening pdf

I have a user with windows XP pro , Just recently she tries to open pdf's in outlook 2003 and it crashes. Did an uninstall of reader and re-installed and it worked fine for a couple days the it crashed again. I again un-installed and re-installed and that didn't work. When it does the error reporting it comes up with the windows error that there is a newer version and to go to the adobe web site to down load it. I have the newest vesion installed. Wonder if installing older version would work.
Thanks
Joel

I am also experiencing the same problem using Outlook 6. I have also un-installed and re-installed adobe reader, which worked for a day but now it keeps hanging after about 10 seconds.
This problem has only occurred since March 2012. Any help or solutions would be welcome.
Cheers

Hang when opening PDF

I have a PDF authored in Pages and "printed" to disk that is file shared to my iPad2 via iTunes.
When I open it in iOS, Reader hangs: sometimes displaying a blank page, but other times it omits elements of the document, sometimes displaying a blank second page.
When this happens, tap to reveal the index does not function and closing/re-opening the Reader comes right back to the hang state.
After several minutes the PDF will finally display and the app resumes normal function.
I have resynced and renamed the PDF but have not figured out what is causing the hang on opening.
Anyone recognize this bug?

Is it possible to share the file? This sort of issue is usually file specific and we can often fix the problem if we have the file.

Reader X - Crashing Font32.exe when opening PDF

I have a computer that keep crashing when opening a pdf.
The pc runs xp sp3 and reader x.
I have tried the following.
1. Removed plugins folder
2. Repaired Install
3. Set Protect Mode Off
4. Reinstalled
5. Cleared Temp Files
Still no luck. Any suggestions?

Please let me know the following details:
1. Which version of Adobe Reader are you using. Is it 10.1.0 or 10.1.1 or 10.1.2?
2. What is the exact error message received. Could you post a screenshot of the same.
3. Have you tried removing any external Reader font packs (such as Japanese/Chinese etc) installed on your system separately. You can try and remove the same using the Add/Remove Programs from witin the Control Panel.
Thanks
Ankit

Adobe Reader 10.0.1 hangs when multiple PDF files are open, widespread problem, big issue

I have read that quite a few people are having this problem. I have over 3,700 computers with a growing number that are reporting problems. Has anyone else figured out a solution? Adobe needs to fix this!

Does this offer any help? - see http://forums.adobe.com/message/3913446#3913446

CS6 PhotoShop hanging when opening PDFs - help?

Hi all,
I'm IT support to a team of studio artists who are having some issues with our newly upgrade CS6 Premium suite (Mac OS 10.6 + Mac OS 10.8).
Situation: (Mac OS 10.6 problem) someone will be working on a 2GB network file, and tries to open a PDF to import elements into the current document. Machine has 12GB RAM (7 allocated to PS, 2 free, the rest used with OS/other apps).
After choosing the PDF file, the window will pop up and become 'stuck' in front of all other windows, all other programs. Activity Monitor describes PS as hung (red text) but Finder still recognises it as working (but will not show the program title in the menu bar). It is possible to CMD+TAB between programs, and the pallets recognise mouse-over actions but are unresponsive to click. Again, "Import" window is on top of all other windows, and can be moved but does not respond to mouse clicks.
Activity Monitor also shows intense disk activity (60-80MB/s) on local volumes. It appears not to be network activity though (while hanging, 50-150KB/s). RAM allocation doesn't change during this time.
If you can be patient enough, the system often recovers PS, but this can take a few minutes.
The extreme disk activity implies that PS is processing on the scratch disk, but what or why is it doing this, and is there any way to disable it. Would it have anything to do with Background Save or Autosave? Something to do with purging memory?
Any advice is appreciated.
Thanks,
James D.

Hey Chris or anyone else from Adobe - is there any chance we can get this looked at slightly more in-depth?
This issue is re-occurring across our four Mac Pro workstations of various ages and operating systems.
Why is Photoshop writing out the contents of the RAM when I open a pdf?
We're working with machines that have 8-16GB worth of RAM and having to write that out to the scratch disk every time you open a PDF is very unproductive use of our time.
It's nice and easy to blame everything else like fonts or drivers or operating system or graphics cards or RAM or Acts of God, but how about for a second we assume that Photoshop is the cause, look at how we'd test for it and ultimately get it resolved.
This is the sort of issue that the average consumer would probably just ignore or deal with, which could explain why you guys don't believe this to be a bug. Seems to be picking up a lot more attention on here.
Thanks,
James.

Firefox hangs when opening PDF links

I have tried the suggestions, but none of them worked.
If I click on a link to access a PDF file, Firefox hangs.
I seem to be able to download other files OK.

Had the same problem. I went into the Plugins and when I disabled the DocuCom PDF plus plugin the problem stopped. See if you have any plugins or extensions that deal with PDF files and try disabling them and see if the problem resolves.

Latest Reader Hangs when opening any pdf with 'tools' selected

Any pdf will hang when opened in the latest Acrobat Reader (Either from file or open Acrobar Reader first.)
However if I first open Reader and turn off the tools (Tools top right) I can then open any pdf without problems.
Users who want to have the tools bar open are querying this.
Can anyone help.
Windows 7 64 bit systems.

Try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].

Adobe Reader 8.1.2 (admplugin.apl) crash when opening PDF files

Hi,
I did spend some time today trying to get Adobe Reader 8.1.2 to run on a Citrix Access Essential 2.0 server.
Setup
Server OS:
Windows Server 2003 SP2 - fully patched.
Other software:
Office 2003 Standard, Danish, SP3
Symantec Antivirus 10.1
Adobe Reader 8.1.2, Danish
The installation is clean (1 week old).
Problem description:
When opening PDF files, Adobe Reader crashes before showing any content from the PDF file. The module crashing is admplugin.apl.
Work-arounds tried:
Uninstalling and reinstalling Adobe Reader 8.1.2 (DK).
Disabling Antivirus (service stopped)
Replacing admplugin.apl with admplugin.apl from Adobe Reader 8.0
Uninstalling DK version and installing US version.
Adding user to local Administrators to exclude any permission related problems.
Deleting Adobe folders from users profile Application Data\Adobe\... and Local Settings\Application Data\Adobe\...
Turn DEP off
Solution:
Finally I gave up and installed 7.0.9 (Danish). It works as expected.
It seems that the problem is known and a few user has reported this. One Adobe KB article mentions the problem, and the solution is to disable some 3. party diagnostic/support tools provided by DSL providers. This is definitively not the issue in this installation.
Anybody from Adobe having any input to this problem?
Best regards from Denmark!

Hi,
I am having a similar issue with Ver 8.1.2 running over cirtix with a similar setup to Jans-Peter.
The difference is that Reader opens fine but when you try to edit preferences it crashes.
This only happens on an citrix session. If I run reader on the server directly it works OK.
However after reading above I can replicate the problem on the server by moving or deleting the ADMPlugin.apl file.
Any further ideas at all?
Mark

Adobe Reader 11.0.05 won't always display the GUI when opening PDF?!

I have come across some odd behaviour with Adobe Reader 11.0.05. In particular, the following issues seem to have surfaced since upgrading to 11.x from 9.x.
Opening a PDF from any application, launches an "AcroRd32.exe" process but the GUI is not shown i.e. you don't see a Reader window or PDF. If you try open the PDF again it will launch another instance of that process and still won't show the GUI. Killing all AcroRd32.exe processes via Task Manager and re-opening the PDF will then work.
Some users are experiencing the following error when opening PDFs via IE and other 3rd party apps.
We've deployed 11.0.05 across a few thousand 32-bit Windows 7 PCs and it's a little concerning that PDFs won't always open. At this stage it is very random, maybe 1 out of 5 times it won't show the GUI but launch the process. Our only workaround is to advise users to kill all AcroRd32.exe processes and try again.
Our packaged 11.0.05 was created as follows:
AIP created from 11.0 msi > AIP patched with 11.0.04 msp (Q) > AIP patched with 11.0.05 msp (OOC). Transform was created using Adobe Customization Wizard 11.
Oddly, this does not occur using Adobe Reader 9.5.5 (or other versions of 9.x).
Sounds like 11.x is buggy, anyone else experiencing the same issues??
Thanks!

Yes, I am always having problems. Microsoft fixed the problem for me but it has reverted back to a trial I downloaded. I can't access my PDF at all.
Packager wrote:
I have come across some odd behaviour with Adobe Reader 11.0.05. In particular, the following issues seem to have surfaced since upgrading to 11.x from 9.x.
Opening a PDF from any application, launches an "AcroRd32.exe" process but the GUI is not shown i.e. you don't see a Reader window or PDF. If you try open the PDF again it will launch another instance of that process and still won't show the GUI. Killing all AcroRd32.exe processes via Task Manager and re-opening the PDF will then work.
Some users are experiencing the following error when opening PDFs via IE and other 3rd party apps.
We've deployed 11.0.05 across a few thousand 32-bit Windows 7 PCs and it's a little concerning that PDFs won't always open. At this stage it is very random, maybe 1 out of 5 times it won't show the GUI but launch the process. Our only workaround is to advise users to kill all AcroRd32.exe processes and try again.
Our packaged 11.0.05 was created as follows:
AIP created from 11.0 msi > AIP patched with 11.0.04 msp (Q) > AIP patched with 11.0.05 msp (OOC). Transform was created using Adobe Customization Wizard 11.
Oddly, this does not occur using Adobe Reader 9.5.5 (or other versions of 9.x).
Sounds like 11.x is buggy, anyone else experiencing the same issues??
Thanks!
Packager wrote:
I have come across some odd behaviour with Adobe Reader 11.0.05. In particular, the following issues seem to have surfaced since upgrading to 11.x from 9.x.
Opening a PDF from any application, launches an "AcroRd32.exe" process but the GUI is not shown i.e. you don't see a Reader window or PDF. If you try open the PDF again it will launch another instance of that process and still won't show the GUI. Killing all AcroRd32.exe processes via Task Manager and re-opening the PDF will then work.
Some users are experiencing the following error when opening PDFs via IE and other 3rd party apps.
We've deployed 11.0.05 across a few thousand 32-bit Windows 7 PCs and it's a little concerning that PDFs won't always open. At this stage it is very random, maybe 1 out of 5 times it won't show the GUI but launch the process. Our only workaround is to advise users to kill all AcroRd32.exe processes and try again.
Our packaged 11.0.05 was created as follows:
AIP created from 11.0 msi > AIP patched with 11.0.04 msp (Q) > AIP patched with 11.0.05 msp (OOC). Transform was created using Adobe Customization Wizard 11.
Oddly, this does not occur using Adobe Reader 9.5.5 (or other versions of 9.x).
Sounds like 11.x is buggy, anyone else experiencing the same issues??
Thanks!
Packager wrote:
I have come across some odd behaviour with Adobe Reader 11.0.05. In particular, the following issues seem to have surfaced since upgrading to 11.x from 9.x.
Opening a PDF from any application, launches an "AcroRd32.exe" process but the GUI is not shown i.e. you don't see a Reader window or PDF. If you try open the PDF again it will launch another instance of that process and still won't show the GUI. Killing all AcroRd32.exe processes via Task Manager and re-opening the PDF will then work.
Some users are experiencing the following error when opening PDFs via IE and other 3rd party apps.
We've deployed 11.0.05 across a few thousand 32-bit Windows 7 PCs and it's a little concerning that PDFs won't always open. At this stage it is very random, maybe 1 out of 5 times it won't show the GUI but launch the process. Our only workaround is to advise users to kill all AcroRd32.exe processes and try again.
Our packaged 11.0.05 was created as follows:
AIP created from 11.0 msi > AIP patched with 11.0.04 msp (Q) > AIP patched with 11.0.05 msp (OOC). Transform was created using Adobe Customization Wizard 11.
Oddly, this does not occur using Adobe Reader 9.5.5 (or other versions of 9.x).
Sounds like 11.x is buggy, anyone else experiencing the same issues??
Thanks!

Outlook2013 email message goes behind main Outlook window when opening PDF attachment with Reader 11

Problem statement: Outlook 2013 email message goes behind main Outlook window when opening PDF attachment with Adobe Reader 11.0.3
Environment: Windows 8 x64; Office 2013; Adobe Reader 11.0.3
Steps to reproduce bug:
1. Open Outlook 2013
2. Open email message with PDF attachment
3. Open PDF attachment (with Adobe Reader as default PDF viewer)
4. Close Adobe Reader
Results: Original email message with PDF attacment now sits behind the main Outlook window
Expected results: Original email message should be on top of main Outlook window as it was when opening the PDF attachment
Note: Adobe Acrobat Profession performs as expected - the original email is on top of the main Outlook window - This only seems to be a problem with Adobe Reader.
Has anyone else experience this problem? If so, have you found a work-around?
Thanks,
Mike

From: new window opens behind existing window - how to modify?
I had this problem happening in Outlook.
If I tried to open an email, it would open behind the main Outlook window.
The same happened if I opened a link in the email - it would open behind the mail.
The fix that was suggested to me was so simple that I still don't believe it.
Right click on the task bar and unlock the taskbar, then lock it again.
Close down Outlook and re-start it.
Problem solved! Just dont know how or why.
Proposed as answer byalfreelandTuesday, January 08, 2013 4:52 PM
It worked for me with Win 7 and OL 2003. Why? Who cares ... It is working.
Liviu 2014-09-17

Adobe Reader 9.0 has delay when downloading PDF file through proxy server

There is an issue with the Adobe Reader (and Acrobat) 9.0 PDF Link Helper ActiveX control for Internet Explorer (6 or 7) on Windows computers with respect to proxy servers. Due to this issue, there is a 2 minute delay for any Internet Explorer web browser on the Deere network before any PDF file will open from the Internet within the IE web browser if In-Place activation (Display PDF in Browser) is enabled in Adobe Reader 9. This problem does not affect Adobe Reader 8.
What we are seeing is that when someone on the Deere network clicks on a links to a PDF file in the Internet, the PDF file downloads immediately. But then, after the PDF file is downloaded, the Adobe Reader 9 PDF Link Helper ActiveX control tries to talk directly to the Internet web site. The Adobe Reader 9 PDF Link Helper ActiveX control does not know how to negotiate our proxy server. So after a minute or two, the Adobe Reader 9 PDF Link Helper ActiveX control times out (gives up) and allows the IE browser to display the downloaded PDF file in the IE browser.
We work around this issue by disabling In Place Activation for PDF files in IE (uncheck Display PDF in Browser). But we would like a fix for the PDF Link Helper ActiveX control.
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\9.0\Originals]
"bBrowserIntegration"=dword:00000000
[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Originals]
"bBrowserIntegration"=dword:00000000
Here's what our proxy people see when they do a trace of a PDF file download through their proxy server with IE 7 and Adobe Reader 9 with Display PDF in Browser checked.
The browser tells the proxy to download the pdf, it does and sends it to the browser. Before the browser opens it something in Acrobat ( or I.E. ? ) tries to make a connection back to the content server that hosted the pdf. Unfortunately this agent does not ask the proxy to make the request for it, but rather asks local DNS to resolve the Internet server name. This request dies because our internal private network does not know anything about the Internet. Only the DNS used by the proxy can resolve Interent names. After two unsuccessful DNS queries into the private network, the agent tries to resolve the same Internet name with NBNS ( netbios name service) queries again into the private network, with the same results. These requests persists for more than two minutes ( over 200 unresolved queries ). Then for whatever reason the agent gives up and the already downloaded pdf file loads into the browser.
I have a TCP capture file if you want it.

Hi,
I have the same problem with some specific PDF files. For more than 90% it hangs when opening the file, but sometimes it works (with the same file).
The workflows where it sometimes worked:
a) Loading the PDF, the reader is started the first time and displays license dialog.
b) The reader was already runing and file is loaded with Drag&Drop or File/Open in the Reader
But most times it does not load.
I could not find out which file is missing or trying to be opened. So I tried with the CP949.TXT.
I found no CP949.TXT in Reader 8 installation, so I took it from the link, pasted into notepad and stored in the respective directory
C:\Program Files (x86)\Adobe\Reader 9.0\Resource\TypeSupport\Unicode\Mappings\win\
Now it seems to work fine, opening PDFs with double click from exporer.
But why did Adobe Reader 8 not have the TypeSupport directory at all?
Even when having found a fix (hack?), I think I did not understand the cause of this problem.
Regards,
TheLastReader

Acrobat X Pro hangs when making PDF. Using on Windows 7 64. Just started hanging. Uninstalled and reinstalled. Installed update. Once it hangs, must go into crtl, alt, delete to force close.

Acrobat X Pro hangs when making PDF. Using on Windows 7 64. Just started hanging. Uninstalled and reinstalled. Installed update. Once it hangs, must go into crtl, alt, delete to force close.

As a debugging step, try printing to the Adobe PDF printer. If that fails, repeat with print-to-file selected. Assuming the print succeeds, open the file in Distiller to complete the creation of the PDF. If you get the PDF, then check to see if AcroTray is properly working as a background task.

Reader 11.0.4 hangs when opening PDF

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