Reader 9.0 Uninstall Problem

I have a new PC running Vista 64 bit. When I tried to view a pdf doc in a web page I get a warning message that I need Adobe Reader 8 or 9. The PC has 9 already installed which opens just fine by itself. So to fix the problem I was going to uninstall/reinstall Adobe Reader 9 but when I go to the uninsall utility in Windows all I get is the "prparing to uninstall message" and nothing happens.
Any ideas?

Hi Doug,
If you know about the "event viewer" utility for Windows it might be able to shed more light on why this error is happening.
You mentioned you are trying to open the pdf in a web browser. Since you are using a 64 bit Operating system and 64 bit adobe application did you verify that you are using a 64 bit web browser and not 32 bit web browser?

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Adobe Reader 7.0 uninstall problem

Web site provided by Claudio Gonzales didn't work. Any other suggestions?

I asume this is the same question you posted here:
http://forums.adobe.com/thread/942291?tstart=0
Opening a new thread to continue an ongoing discussion is not really advisable or convenient.
Bridge Teacher wrote:
Web site provided by Claudio Gonzales didn't work. Any other suggestions?
"Didn't work" is not very elightening. You mean, you double clicked on the link I gave and nothing happened, or you received an error message? Or you were taken to the relevat Microsoft Support page but nothing happened when you tried to run the fix? Or something else?
It is difficult to help you if you don't provide enough information.

Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

Getting "adobe Reader has encountered a problem and needs to close

On Windows XP service pack 3. Adobe Reader X
Get "Adobe Reader has encountered a problem and needs to close." . I have uninstalled adibe and reinstalled it and problem came back within 2 weeks after working for a short time.

Try the following:
Uninstall Adobe Reader X
Reboot your computer
Delete directory C:\Program Files\Adobe\Reader 10.0
Download the EXE or the MSI installer from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/ and execute e.g. either of the following files:
AdbeRdr1010_en_US.exe
AdbeRdr1010_en_US.msi
Good luck!

Adobe Acrobat 6 and Adobe Reader 9 Web browser problem

Good Day,
I have a user that has Acrobat 6 and Reader 9 installed on the same computer. Acrobat 6 is used to edit (via open with -> Adobe Acrobat) while for normal reading, they use Adobe Reader 9 (since some files that were created in Acrobat 9 cannot be opened with Acrobat 6).
From the desktop, everything works as it should. However, the problem is that when the user is trying to open a document on the web (from Internet Explorer 7) then instead of using Reader 9, it uses Acrobat 6 (and because is unable to open Acrobat 9 files) it gives an error saying that you need to have Adobe Reader 8 or 9 installed.
So far I have tried the following:
1) Reparing Reader 9
2) Uninstalling Acrobat 6 running a repair on Reader 9 (which fixes the problem, until I reinstall Acrobat 6 again. I make sure I do not put a check mark on Read files on Internet Explorer)
3) Went to Preferences on Acrobat 6 and unchecked Display PDF in browser.
4) Checked on Manage Add-ins and tried disable any combination of Adobe PDF addin to make it work only with 9.
Note: Reader version is the latest 9.4.1
Any thoughts?
Thanks
Max

Ok, so after I wrote the last post, I read through the related posts, and found the answer to
what i was looking for.
I guess it is unofficial, but I tested it today and works great:
Registry that needs to be changed is:
HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe
Change the path (Acrobat 6) from "c:\Program Files\Adobe\Acrobat6\Acrobat.exe"
to the path of Reader 9 which would be something like "c:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe"
That fixed the problem.
Thanks
Max

Reader 10.1.4 problems with download

Hi All
I have been trying to down load a newer version. The doc i am trying to get is written on a newer version of reader.
The bank links me to the corect down load which i follow but i keep getting the same problem.
A box pop up saying "File in use that need to be updated are currently in use"
followed by " the following applications are using files that need to be updated by this setup. close applications and click retry to continue"
It say the problem is with Abode Reader 7.0
The problem i have is that i have not got any application open except the ones relating to the new download.
What do i need to do.
do i need to uninstall Adobe reader 7 or what?
HELP
Cheers
paul

You should uninstall your current Reader version before updating to a newer version that is several versions higher.
Download the installer from http://get.adobe.com/reader/enterprise/

CS1 Install/Uninstall Problems ?

I can't uninstall CS1, nor can can I reinstall Photoshop from CS1, which is presently not installed. My OS is Windows Vista Home Premium. I am out of warranty and Adobe will not provide suppport. I have read all I can find about FLEXnet licensing suspecting there is a connection. When I try to either install or uninstall CS1, I get an error message from Microsoft saying that "Adobe CS1 installer has stopped working". There is no other information unless I open the Adobe File folder for Photoshop from CS1 that I saved to my desktop. I can initiate the install procedure from that folder, but when prompted for the original product serial number a message states that the serial number I have provided is invalid. I have talked with Adobe however, and their records indicate that I have a valid serial number.
I have gone to "Services" using the administrative tools in the control panel and tried setting FLEXnet Licensing on manual, then on automatic, and finally disabling it temporarily. I have gone to the Start Up menu on the desktop and entered "msconfig" in the search box and gone to services where FLEXnet was at first "stopped" and is now "running".
On some forums there are recommendations to first copy and save FLEXnet to another area of the hard drive, then delete it altogether from its original location, and then uninstall ALL Adobe software in the computer before reinstalling everything. Other contributors strongly caution the removal of FLEXnet, and some users have complained of ongoing problems after deleting FLEXnet. Firstly, I'm not sure I can figure out how to copy and save FLEXnet to another drive, and secondly I'm afraid of the possible results. Even if I can accomplish those tasks I don't know if that procedure will then allow me to either uninstall the portion of CS1 still in my computer, or reinstall the Photoshop that presently won't install. By the way, all the CS1 programs that remain in my computer are operational. Photoshop is the only missing component.
I am not well versed in technology, and much that I read in the forums is only partially comprehensible to me. If you have the patience and knowledge to help me unravel this mess I would love your help. Thanks. Harrison

Thank you Bob. It was very nice of you to write. I have been using CS1 with Vista since Vista came out. I'm aware that compatibility is considered a significant issue. Fortunately, I never had any problems until now, although I would have replaced CS1 with a more recent and compatible version if money were not part of the equation for me.
Adobe told me that if I bought the CS5 they would help me straighten out any issues now caused by the CS1, but otherwise they would not help. I did not think to ask if Adobe has designed CS5 to be compatible with Vista, but I will. I may buy the more recent version out of necessity, but it does not seem unreasonable to me that Adobe should help someone with a valid serial and registration number access their software regardless of warranties. The problem at hand seems to be a glitch in the licensing application provided by FLEXnet that I presume protects Adobe from unauthorized use of their products. I am wondering how much this situation actually has to do with system compatibility, given that I have been using the software for roughly two years with Vista, or whether it is simply that Adobe's FLEXnet licensing shield can work against legitimate users under certain circumstances. Adobe did not mention FLEXnet to me, but I would like to know one way or the other if FLEXnet is at the core of the problem.
Thank you again Bob for writing. I may wipe my OS clean and reload everything. I suspect the CS1 might work then, but I do realize that CS1 is old by technological standards, in spite of the fact that I would gladly continue to use it. I am among those people that find the cost of keeping current very difficult, and I find it exasperating that so many products and services become obsolete very rapidly when considering their relative cost. Have a nice weekend.
Best Regards,
Harrison
Original Message -
From: BobLevine <[email protected]>
To: Alec Howard <[email protected]>
Sent: Sat, Jun 12, 2010 4:09 pm
Subject: CS1 Install/Uninstall Problems ?
The original CS is completely unsupported under Vista or Win 7 and now that CS5
s out, you're out of the upgrade loop. I wish I had something positive to tell
ou but I don't.
ob

Premier Elements 10 install/uninstall problems (including upgrades)

Unfortunately, Premier elements 10.0 has several installer bugs as it relates to machines wiht previous versions of Premier Elements installed.
1. It doesn't upgrade the old version of Premier Elements. Doesn't notice. Doesn't tell you. Doesn't warn up of the upcoming problems.
2. If you later choose to uninstall the older version of PE, then that PE corrupts the install of PE 10. Just for starters, the premier element (prel) files are no longer associated with Premier Elements.
3. If you then choose to re-install or do a "repair" install of PE 10...you can't. Adobe doesn't have that. 5 years after its possible. Do you have to completely uninstall PE 10 and then reinstall it.
I am having a horrible first day experience with Premier elements 10.

Helo Install_Guru. I believe you misread my post. I never said in my post that you couldn't launch PE10. Instead here are the repro steps and behaviors:
setup:
Lenovo T61 laptop w/ T7700 core 2 duo, 8gb ram, 300gb hd
Windows 7 Ultimate x64 sp1 with all current windows updates
Microsoft Security Essentials
Premier Elements 8.0 (with the incremental PE8 update installated)
repro
purchase PE10 upgrade from the Adobe online store and download the two files (exe and 7z) using the alternate method
Run the exe. After it decompresses, check to allow it to launch the installer
Proceed to have PE10 installed in US-English. Provide the serial number when prompted.
Reboot if needed
Verify that PE10 runs. It did successfully for me.
Using control panel, uninstall PE8. Choose for it to uninstalled dependent software
Reboot if needed
Try to open a premier elements project file
result:
Fail. Windows has no association for the file and prompts you to search the internet
expected:
PE10 to open the project
Continued repro:
9. Go to windows control panel to repair the install
10. Select PE10. Click uninstall/change
Result:
Prompts me to uninstall PE10.
expected:
Have a selection to repair or uninstall the install. Repairs are a technology available for many years now. Also helps customers when they don't have the install media nearby.
Continued repro:
11. Run the setup via the 2 files downloaded from the Adobe store.
12. Select to launch the setup
Result
Prompts me to uninstall PE10
Expected:
Have a selection to repair or uninstall. Sometimes vendors can have more options using the install media, yet there is still only the uninstall option.
Continued repro:
13. Choose to uninstall PE10. Note, that the deregister text in the uninstall is vague as it applies to this repro case of re-installing
14. reboot if needed
15. Using original two files from adobe store, start the setup
16. Run the setup via the 2 files downloaded from the Adobe store.
17. Select to launch the setup
18. Proceed to have PE10 installed in US-English. Provide the serial number when prompted.
19. Reboot if needed
20. Verify that PE10 runs. It did successfully for me.
Notes:
The customer (me) was never prompted to read the README file. In fact, it is rather hard to know one even exists. You have to manually open the folder created on your desktop (by the 2 file decomp process) and within it open the readme folder and with it find the filename that you can understand. In short, a user will never read the README file because they are not prompted during the setup. Instead, the Adobe Store 2 file setup process guides me with the steps to not read me by the default of Launch Setup, hiding it two folders down on the desktop, etc.
The README file has a section on Compatibility with other versions of PE. Hurrah! However, the content in that section is poor. Sad.
The README file says, "You can have previous versions of Adobe Premiere Elements installed on your computer, but do not run them simultaneously." When I read this, it implies that if I somehow installed PE10 on my computer while a previous one was installed, then I can never ("do not run them simltaneously") use that previous again or something bad happens. If this is true, then don't allow PE10 to install while a previousl version is installed. Halt the PE installer giving that reason. However, if that README note means that I can run PE10 and PE8 (for example) on the same computer but I just can't have both processes open and running at the same time, then the README file needs to be more explicit in the warning. As it is not, it is too vague. Be explicit and generous with your wording.
The README file has no warnings of what happens when PE8 (for example) is uninstalled after PE10 was installed. If this is not a tested or supported scenario, then write that in your README file. If it is tested and supported, then you have the bug I documented above in the repro.
In step 3 of the repro above, I strongly suggest you detect any previous install of PE and warn the user. Allow the user to see the README file *right then* so they can make an informed choice. Tell the user that there are uninstall problems and that they will need to fix it up or do the 30+ minute uninstall/install procedure I had to do.
I hope that this can provide you some insight.
--Dale

I have a client that uses Windows that has recently told me she can no longer open the PDFs I send her. I can't find this elusive "Always Send Windows-Friendly Attachments" setting that I have read may solve my problem. Can someone get me there?

I have a client that uses Windows that has recently told me she can no longer open the PDFs I send her. I can't find this elusive "Always Send Windows-Friendly Attachments" setting that I have read may solve my problem. Can someone get me there?

Dear Dan,
It was from InDesign that I was creating the shared pdfs. I was one of two Mac drivers in a corporate sea of Win users and had to make the change I mentioned in order for the Win users to see my pdfs for review. The difference from what you appear to be doing was that were all on an MS Exchange Server so the files were shared over the company's Exchange Server e-mail system. However, some of these files occasionally went to outside users via regular e-mail and those people had no issues either.
So what I did was tested and worked for years.
You might look at the Adobe forums or Knowledge Base to see if that is a reported issue with newer version of CS. I was on CS2 when I was doing this, and the other Mac driver was on CS3 but had no problems either.
Some Win users I've talked to find a problem opening some pdfs (not mine) in general and found they had to open Reader first and them open the file from Reader's File menu. That most often happened if the client was using an outdated version of Reader.

I keep getting an error message that reads: There is a problems with this windows installer package A program required for this install to complete could not be run. Contact your support personnel or package vendor. How do I correct this problem.

I keep getting an error message that reads: There is a problems with this windows installer package A program required for this install to complete could not be run. Contact your support personnel or package vendor. How do I correct this problem. HELP !!!!!!!!!!!!!!

Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

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I have a Kyocera FS-C5015N. When I print any multi-page PDFs to the FS-C5015N, only the first page comes out or nothing at all. I have tracked the problem down to Adobe Reader 9. I say this because I can successfully print multi-page PDFs using version 8.2. But I cannot with v9. I have downloaded the latest drivers from Kyocera's website. Same problem. I can successfully print with Word, Excel, etc. just not Adobe Reader v9. Any ideas on what I can do to resolve this issue? Thanks.

I do realize that not all printers are affected. However, the problem is clearly with Adobe Reader 9. The reason I say this is that the problem does NOT exist with Adobe Reader 8. The problem ONLY occurs with Adobe Reader 9. Furthermore, I am not sure what specific resolution to this printer you are referring to, but there hasn't been a solution presented thus far that is an actual fix for the problem. Originally, I identified that if I selected "Print to Image" the entire multi-page PDF would print as expected. Although, this solution causes the multi-page PDF to print very slowly (for the reasons noted by Mike). Another reader reported that if you install FoxIT PDF Reader, multi-page PDFs print just fine. I have verified that installing FoxIT Reader DOES INDEED allow me to print multi-page PDFs to our FS-C5015N. Again, if it was purely a driver issue, why would a multi-page PDF opened with FoxIT Reader print as expected while the same PDF opened with Adobe Reader 9, not print as expected? There also were a couple other posts about using the generic Kyocera KX driver. This is not an option for us. Finally, there was a post about changing the Post Script driver setings. We do not use the Post Script driver. And just as a side note, we have tried using the Post Script driver to see if this will resolve the multi-page PDF issue, and it does not. With that said, I implore Adobe to once again acknowledge this problem and provide users with a fix. This is a very frustrating problem.

HT201210 I cant seem to be able to update to iOS 6.1 through my PC for my iPhone 5...The error reads: 'There was a problem downloading the software for the iPhone 'Thomas Honiball'. You do not have permission to access the requested resource".... please h

I cant seem to be able to update to iOS 6.1 through my PC for my iPhone 5...The error reads: 'There was a problem downloading the software for the iPhone 'Thomas Honiball'. You do not have permission to access the requested resource".... please help!!

Only developer's have access to iOS 6 now. Thus, if you are a developer you have have access to the developer's forum for iOS 6.
Otherwise you have a bootleg copy and are on yur own./

Java Uninstall Problem

Java Uninstall Problem
This all came about because of a failed uninstall, using Your Uninstaller.
The {Java runtime which is all I want) is not listed now & I tried all the other fix bad uninstall type features, all to no avail.} )
When I DL & run the latest package (jxpiinstall-6u11-fcs-bin-b90-windows-i586-25_nov_2008.exe}
& run it I get:
1st message:
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     Would you like to install it?"
If I say no, it exits.
If I say yes, I get this second message:
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So Now I have no Java & have no idea what to do.
Any help would be greatly appreciated.
Thanks, Neuromancer23

Sorry...after posting it i realized there was a more appropriate forum, of which it took quiet awhile to find.)
Now that I know where to find the forum list I will never double-post again.
I'll close the question if I can

Hi Guys, I have a problem with Importing Pictures onto my Mac mini with Lion installed by using a Card Reader, What is the problem here so I can get Pictures onto my Computer. ,

Hi Guys,
I have a problem with Importing Pictures onto my Mac mini with Lion installed by using a Card Reader,
What is the problem here so I can get Pictures onto my Computer. ,

Hi Noob Søren
There are a few things that are confusing in your question.
As far as I know, you dont have to install Time Machine on this OS as it is already installed for you. You only need to connect a hard drive to your computer via firewire or usb, click on the Time Machine icon, Open Time Machine Preference in the drop down menu and select a disk: your connected hard drive.
You can of course reformat this connected device, partition it into a few volumes to organise data if you so wish.
I find it strange that your mac's hard drive is divided into two volumes... perhaps this was created through bootcamp?
You can access the configuration of your hd through Applications/Utilities/Disk Utilities.
Clicking on one of the icons on the right hand panel will bring the details of the contents of your hardDrive and volumes. From there you can decide to erase a partition, reformat etc....
If your hd contains more than one volume, and one of them is empty, you could decide to remove it. Back up all your important data before doing so.
Hope this helps
WN

I installed a buyed version of Adobe Photoshop Elements 13. But is not possible to start the programm. I can read "There ist a problem, the program is not able to start". Is someone able to helb me?

I installed a buyed version of Adobe Photoshop Elements 13. But is not possible to start the programm. I can read "There ist a problem, the program is not able to start". Is someone able to helb me?

Without system information and other details we can't know what might be going on.
Mylenium

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