Reader 9.1.0.163 APPCRASH Error

Hi,
We have a two Windows 2008 Servers, both running as a Terminal Server. Both have the same software and are VM's. However just recently an end user has noticed that on server02 Adobe Acrobat Reader crashes everytime you run it with the following error;
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 9.1.0.163
Application Timestamp: 49a88f00
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.1434
Fault Module Timestamp: 4757746d
Exception Code: 40000015
Exception Offset: 000046b4
OS Version: 6.0.6001.2.1.0.18.10
Locale ID: 2057
Additional Information 1: de8a
Additional Information 2: 4fa040a16f35e6e675984ea54b302855
Additional Information 3: 0a3f
Additional Information 4: 243bbf1fe2be4fe6b126a4382d0f0452
The only way you can run it on server02 is by right clicking and "Run as administrator", Server01 works fine.
Any suggestions please ?
Many Thanks,
Paul

I had already deleted the preference-file, but still the same error.
There is another problem-report (http://forums.adobe.com/message/1771582#1771582), describing the same problem together with printing-problems.
It turns out, that the filesystem on my internal hard drive (which is formatted case sensitive), is the troublemaker, as described in the 1771582 report, because I also can not install Adobe Photoshop CS3 on this iMac (wrong file system).
It's strange, but ADOBE does not seem to support case sensitive formatted Mac OSX hard-drives, this causing trouble with Adobe Reader and Photoshop CS3 Install.
I will re-format the Internal hard-drive (with no case sensitive) later and let you know the result

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Microsoft Visual C++ Runtime Library runtime Error Adobe Reader 9.3.2.163

I have not been able to find any posts that describe the problem I just uncovered, so that is why I am posting it here.
Two errors seen so far:
1 : In Internet Explorer 7, opening a PDF we get
"Microsoft Visual C++ Runtime Llibrary" (title bar message)
Runtime Error!
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abnormal program termination
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"Microsoft Visual C++ Runtime Llibrary" (title bar message)
Runtime Error!
Program: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information
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We are running:
32-bit Windows 2003 R2 SP2 Terminal Server
Using Adobe Reader 9.3.2.163
Using Application Data folder redirection to \\server\share\%username\folder\folder\Application Data
*** The older legacy environment used \\server\%username\folder\folder\Application Data; as we wanted all user profiles to come in through a single share, which so far has been working fine.
The difference we have found is users do not have file permission to the root of the new single share. for example for simplicities sake, lets say \\server\share is c:\users and under C:\users we have bjones, jdoe etc. users have full control to their own folder, but not to c:\users. Since the share maps to c:\users, \\server\share is actually not writable to users, but \\server\share\%username% is. So far so good ...
Except when analyzing what is going on before the crash (using sysinternals Process Monitor) I found the AcroRd32 does a little verification dance up the entire share and folder structure, creating and reading files and folders. Because of this dance, and the lack of permissions I surmised it must be failing. In Process Monitor I could see AcroRd32.exe checking the share, then my user folder then it dies with a "NAME COLLISION" because it tries to create a folder or file with the same name as one that already exists. So I gave my test user account full control access to the entire structure and now my test account is working.
So we are going to either abandon this idea or re-apply permissions to all our profile folders. Not sure yet.
I am more or less reporting this for others to benefit, and if Adobe can check into why their application feels like it must walk down the entire folder structure to verify it exists that would be an added bonus.
Thanks

There have been several similar topics over the last year or so; see this search result http://forums.adobe.com/search.jspa?q=runtime&resultTypes=MESSAGE&resultTypes=COMMUNITY&pe opleEnabled=true&dateRange=all&communityID=3414&username=&numResults=15&rankBy=10001
B_spies wrote:
I would post some attachments of our Process Monitor screenshots but attachments are apparently disabled on the forums right now.
You can still post images using the camera icon on the forum editor.

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Problem signature:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 11.0.7.79
Application Timestamp: 536b80b0
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0050005c
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e7
my word program is officei home and business 2010
In a message dated 5/20/2014 12:48:18 P.M. Eastern Daylight Time,
[email protected] writes:
i reinstalled X pro on my newish computer and get appcrash error message -
how do i fix? bill
created by Test Screen Name
(https://forums.adobe.com/people/TestScreenName) in Acrobat Installation & Update Issues - _View the full
discussion_ (https://forums.adobe.com/message/6394814#6394814)

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Fault Module Name: IAT_YUV.ax
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Fault Module Timestamp: 470b5906
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Exception Offset: 000215bf
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Local ID: 1042
Additional Info1: 0a9e
Additional Info2: 0a9e372d3b4ad19135b953a78882e789
Additional Info1: 0a9e
Additional Info2: 0a9e372d3b4ad19135b953a78882e789
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Application Version:               10.4.0.80
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Fault Module Name:               QuickTime.qts
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Exception Code:                     c0000005
Exception Offset:                    00146b30
OS Version                                                            1033
Locale ID:
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information4:          0a9e372d3b4ad19135b953a78882e789
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Why does my itunes crash after start up with an "APPCRASH" error every time i open it?! I have been trying to fix this for weeks but all i can do it re-install it every other day which does nothing! I am desperate to get access to my itunes to get music on my phone and all of this just makes me want me to sell my iphone since there is no other way to add music to my phone. If things go get sorted soon you can say goodbye to my support.

For general advice see Troubleshooting issues with iTunes for Windows updates.
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The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
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Hi All,
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[email protected] writes:
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I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?

I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Is this an Adobe issue, Microsoft issue, or security issue?

Thank you! That seemed to do the trick. Don't think I'd ever have figured that one out!!
From: pwillener <[email protected]>
To: Sharon Atkins <[email protected]>
Sent: Monday, February 16, 2015 9:47 PM
Subject: I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?
I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?
created by pwillener in Adobe Reader - View the full discussionSince you mention Microsoft, I assume that you are on Windows. Can you open Reader by itself? If so, try disabling Protected Mode Edit . If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7201334#7201334 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7201334#7201334 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Downloaded Reader XI and started to recieve error 40000015, found the fourm with the patch to the registery fix, now it tells me unable to connect to the server. To many bugs with the reader, how do reinstall an older version?

downloaded Reader XI and started to recieve error 40000015, found the fourm with the patch to the registery fix, now it tells me unable to connect to the server. To many bugs with the reader, how do reinstall an older version?
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Hi johnd83157268,
Sorry for the inconvenience that has caused to you.
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You might need to uninstall Adobe Reader from Control Panel and try install it again from the following link:
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FYI TDMS open and read on empty file gives no error's out

I found that if you 'open' an empty (0 byte) file using TDMS open, you will not get any error messages when you open it, nor when you call functions such as "Get properties" or "List content", also no error when you close the TDMS file.
If the file is non-empty, but not a valid TDMS file, TDMS open returns an error.
I would have expected that I would get an error or a warning at least when trying to read a non-existant property or group, if not by the open function itself?!
The 2013 snippet below creates a 1-byte or empty file in the local user temporary folder, closes the file, then attempts to open and read it as a TDMS file. The temporary file is deleted afterwards.
If the file is empty, NO errors or warnings occur at any point. If the file is not empty, it fails on the TDMS open. (Note the sequence structure is because the path out of the tdms close is invalid if the tdms open failed.
This could conceivably cause an issue if your program does not do additional fault checking to catch existing but empty files. (Which of course shouldn't ever happen, but in some situations it could happen.)
QFang
CLD LabVIEW 7.1 to 2013

Hooovahh
I asked to list the channels in a named group. If that named group did not exist, I would think that should at least be a warning, but I could see how it should not be an error, it was just unexpected to me that reading a non existant group (in an empty file) did not indicate any issues at all. To me, 'error out' should give a warning or an error if something unexpected happened, but I may just have stricter opinion on something that by nature is very philosophical and open for debate. (And there are always tradeoffs, overt checks and bounds in a function obviously leads to overhead, and TDMS is optimized for performance, so that may be one reason it is the way it is.)
(This situation came up for me because when a file is first created, we datetime tag it and write a bunch of other meta-data to the file, then later (and over time) we add the spectrum goup + data. [Edit] actually, in the old code, if the file existed, it was assumed to have been setup correctly. so if the group exists, the old code assumed all the meta data has already been written [end edit].. One of the many fixes possible, I'll rely on the 'found' boolean output of the parameter read instead of relying on the error/warning. If the datetime tag is found, the code will asume the file exists and has been filled with the meta data I expect.)
Thoult :: I wasn't sure, but in either case, my intent was to provide extra information, not 'knock you' for participating in the discussion, I hope thats not how I came accross. English is a second language to me, so I sometimes come across 'wrong' from what I mean.
QFang
CLD LabVIEW 7.1 to 2013

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Sounds like something has been added into the Reader folder. I would recommend uninstalling, running http://labs.adobe.com/downloads/acrobatcleaner.html, removing any left over parts of the Reader folder (this might have been the problem), reboot, and reinstall. Hopefully that solves the problem. For future question about Reader, you should consider asking in the Reader forum, this is not it.

APPCRASH error when opening iTunes store on Windows 7

I keep getting an error while opening iTunes. I open iTunes and everything works fine. Once I click on Store I either get a APPCRASH error or a BEX64 error. See below:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 12.1.1.4
Application Timestamp: 54de1991
Fault Module Name: JavaScriptCore.dll
Fault Module Version: 7600.1017.9000.1
Fault Module Timestamp: 54dd6800
Exception Code: c0000005
Exception Offset: 00000000001d2281
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: c68f
Additional Information 2: c68f103db5c736478cb372195ad1215a
Additional Information 3: 0611
Additional Information 4: 061157244cc9fcdfca979efec0e9f33d
and:
Problem signature:
Problem Event Name: BEX64
Application Name: iTunes.exe
Application Version: 12.1.1.4
Application Timestamp: 54de1991
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000014583753
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
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