Reader 9.2 crashed when using attach to email command on windows 2008 x64

Hi,
I'm experiencing issues with Adobe Reader 9.2 on a windows 2008 x64 server. This box is running Terminal Services.
When a user open a pdf and wants to attach it to an email, reader simply crash !!
Does someone have ever experienced this kind of issue ?
Thanks.

Does this happen for all the files or only files greater than a certain size?

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DEP crashes Adobe Reader 9.4.2 when using attach to email

Hi
I face a problem on our two windows 2008 SP2 RDS servers. When viewing a .pdf file in Adobe Reader 9.4.2 and using the attach to email option the program gets shut down by Data Execution Prevention and crashes AR. Usually with one of these errors.
Faulting application AcroRd32.exe, version 9.4.2.220, time stamp 0x4d467676, faulting module dhcpcsvc.DLL, version 6.0.6002.18005, time stamp 0x49e03708, exception code 0xc0000005, fault offset 0x00001895, process id 0x3e04, application start time 0x01cbe879dbad53f0.
sometimes its dhcpcsvc6.dll too.
We're running Outlook 2007.
It is not possible to add AcroRD32.exe to the exceptionlist for DEP.
Any word on how to fix this?

Could someone from Adobe respond to this specific issue so that we know we are being heard? Will the fix for the print issue also resolve the 'attach to email' problem? Is there any work around other than telling users to attach directly from their email programs?
Thanks in advance for your response to our concerns.
Penny

Outlook crash when using Attach to Email...

Strange problem occurring when attempting to email a pdf.
I have the document open in Acrobat. I hit the Attach to Email button and a new Outlook email window opens and attaches the pdf. No problem there.
I fill in the addressee name and then begin to write my preamble. If I send RIGHT AWAY, the email goes without a problem.
If I take more than 30 to 45 seconds, a timeout of some kind occurs and Outlook crashes the second I hit the Send button.
This issue has happened to myself and several users in-house on various occasions, never predictable and random. It has gotten to the point that we are afraid to leave the email and just power it out quickly, hoping that Outlook won't crash.
We are all using Outlook 2003 and Acrobat 8 Standard, fully updated and current.
Some help would be appreciated.
Thanks!

I have been seeing this off and on. It is rarely consistent and I have been waiting to find a PC that could reproduce this. I finally got one and was able to reproduce the issue about a dozen times back to back, often when the message has been open for a couple minutes. I have been using Windows Debug tools to isolate the culprit and capture a dmp file to analyze. In each instance of the problem a hang is produced after clicking OK to the message. This is where I have been starting the capture. In our case all the dumps of outlook.exe show the culprit as being valkyrie.dll, an add-in associated with Symantec Enterprise Vault. After disabling the add-in, the issue could not be reproduced. I am not 100% convinced though. I would like to know if other dumps outside of our environment point to the same culprit.
To capture a dmp file you will need to install the debugging tools for windows from Microsoft. Once installed, go into the folder where it is installed (C:\Program Files\Debugging Tools for Windows (x86) by default) and run adplus.vbs. Dont worry about the details now, just click OK or Yes to the prompts. You will use adplus from the command line when the issue happens. To do this:
Create the problem and click OK to the "The operation failed due to network or other communication problems. Check your connections and try again". Outlook should become unresponsive/hung up.
Open command window (Start>Run and type cmd).
Navigate to the folder where the debugging tools were installed (cd c:\program files\debugginf tools for windows (x86))
Create a dmp file by running the following: adplus -hang -pn outlook.exe (-hang will tell adplus that a there is a hung application you wish to dump and -pn specifies the process name).*
A dialog box will indicate that a folder has been created in the windows debugging folder. It will be named something like Hang_Mode__Date_... The date and time will correspond to the date and time of when the dump took place. Go into this folder and verify there is a .dmp file. The name of the file corresponds to the process ID of the process, the process name, and date and time. The file can be fairly large since it consists of a memory dump.
To analyze this file, open Windbg from the exe or from Start>Programs>Debugging Tools for Windows>WinDbg.
Go to File>Open Crash Dump and locate the file above.
Dont worry about all the jiberish you initially see. In the empty line at the bottom run the following command: !analyze -v. While the file is being analyzed, the status message will say BUSY. Dont worry about the "Error: Symbol file could not be found..."
Look for the FAULTING_MODULE and MODULE_NAME. In our case the culprit this was ntdll and Valkyrie. As mentioned above, Valkyrie.dll is associated with the Symantec Enterprise add-in and this is what we are currently looking at with Symantec.
This is an example of the dump:
*If outlook is crashing instead of getting hung up, then you will need to run adplus in crash mode instead. This needs to be done before the problem is created as opposed to waiting when outlook become hung. To do this run adplus -crash -pn outlook.exe. The dmp file will be created once Outlook has crashed in the windows debugging folder.

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I my efforts to keep my software updated, I ran and installed all of the Adobe CS 3 updates this morning. Since then, any time I attempt to use the Place command Illy immediately crashes. I don't even get far enough to tell it what I'm trying to place, so I don't think this is can be the image I'm placing.
When I have had issues with Illy in the past, reinstalling from the original disk seemed to fix things, but not this time. I have reinstalled twice now, but it changes nothing. I can copy and paste the images in just fine, but I cannot use the place command without a crash.
Any ideas anyone? I really could use some help...
Thank you in advance for your time -
Scott in California

Nini's probably right. But I remember having the same sort of trouble in Illy5. There was some sort of conflict between Acrobat and Illy so that when you had been using Acrobat and then switched back to Illy it became impossible to place images or select already placed images without Illy crashing. The crash was so pervasive that you had to restart your machine to get things back on track; it wasn't enough to just restart Illy. We never discovered the reason but the problem disappeared on upgrading to Illy6.

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I'm using Windows 8 on a Dell XPS 9343 laptop, and am having an issue with Photoshop CC.
Periodically, while using the polygonal lasso tool, Photoshop will completely freeze up, resulting in a memory spike according to the activity monitor.
Anyone else experiencing this or have a solution?

A lot more details of your hardware and software are needed are needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Motion 3 crashes when using Track Points. (Add Behavior/Shape/Track Points)

Please Help!!
Motion 3 crashes when using Track Points.
First I make a shape and apply the behavior.
Clicking analyse shows its renderbar, but stops and motion crashes.
Thank you.
Huig
Mac Pro/2.66 Ghz/3Gig/Aty Radeon X1900 Mac OS X (10.4.9)
Mac Pro/2.66 Ghz/3Gig/Aty Radeon X1900 Mac OS X (10.4.9)

Robert Kleindienst1 wrote:
I have two objects moving in a video and want to attach a line shape between them....
Have a look:
two circles, a 'dot' applied to each, the dots are moved by a behavior to rotate....
The line connecting them. is a bezier
no Motion Tracking needed
Just dragging the dot into the TrackPoint's dwell
And:
Select which points are tracked - see the red arrows:

PSE8 crashes when I try to email photos using Adobe Email Service

The PSE8 Organizer crashes when I attempt to email photos. In the 2 months that I have owned this program it has crashed several other times, but the current problem with emailing photos always occurs at the same step in the process. I have read all the Help topics related to emailing from this program and it appears that my computer is set-up correctly. The email client is selected as Adobe Email Service. I have received a "verification code", although I have never gotten far enough into the process to enter it. I'm able to go through all the steps to create the email (selecting the photos, typing a message, and selecting recipients). A preview of the email briefly appears, but the program crashes before the hourglass goes away - so I never get to click on "send".
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Hi Sourabh: Many thanks for the courtesy of your
response. Last night I again tried sending a
test image to my wife's computer. I am pasting a
copy of what comes through. There is no actual
image but only this "text" of letters, numbers
and characters which I presume is the ingredients
of an image. I have cut off some of the pasted
message since it is quite long and I only want to
convey a sample so as to show what come
through. Got any ideas? Thanks again. Ed
>I sent these using Elements Organizer. Find out
>more:
><http://www.adobe.com/go/pse_photoshopelwin_en>http://www.adobe.com/products/psprelements/
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Illustrator CS4 crashes when using save drop down menu on MacBook Pro Yosemite

Illustrator CS4 crashes when using save drop down menu on MacBook Pro Yosemite. Just purchased a new laptop and it has Yosemite installed.

Hi Parisian tiger
What happens when you try to open any file from the same location where you are saving the file using Save As command ?
Will it be possible to join a connect session with me ?
Please do let me know about your time availability ?
Thanks & Regards,
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[email protected]
Time Zone: +5:30 GMT (IST)

Photoshop CC crashes when using Favicon Plugin

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Do you recommend any other plugin?

PSE crashes when using the Detail Smart Brush plenty of memory and speed -please advise

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Each time it happens, I see photoshop pinned at 99-100% in iStat. Doesn't seem to be related to running out of memory, as there is usually a good amount free when it's happening. I tried using the internal drive as the swap, and that didn't seem to matter.
I've been forced to go back to CS5 for the time being, but would love to see this solved. Is there any further info I could provide?

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Hi Parisian tiger
What happens when you try to open any file from the same location where you are saving the file using Save As command ?
Will it be possible to join a connect session with me ?
Please do let me know about your time availability ?
Thanks & Regards,
Raghuveer Singh
[email protected]
Time Zone: +5:30 GMT (IST)

IPhoto crashes when using Red Eye edit

Can anyone help?
We have rebuilt the library with iPhoto Library Manager but are still having it crash when using the Red Eye function in Editing.
Here is the report on the last crash... any idea's?
Thanks!
Interval Since Last Panic Report: -9 sec
Panics Since Last Report:          4
Anonymous UUID:                    98B83428-4B4A-45A9-8474-101AC6D271F9
Sun Mar 10 13:55:51 2013
panic(cpu 2 caller 0xa23c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7fd47000 0x0a5480a2, D0, P3/4
Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x6d442188 : 0x21b837 (0x5dd7fc 0x6d4421bc 0x223ce1 0x0)
0x6d4421d8 : 0xa23c9b (0xc3928c 0xca9800 0xc47e60 0x0)
0x6d442278 : 0xb3e608 (0x94ea404 0x9131004 0x100 0xd032b6)
0x6d4422c8 : 0xb35601 (0x9131004 0x100 0x6d4422f8 0xa13778)
0x6d4422f8 : 0x17149a6 (0x9131004 0x100 0x438004ee 0x6d442308)
0x6d442438 : 0xb5d2b5 (0x9131004 0x9d22004 0x0 0x0)
0x6d442478 : 0xa2ce7c (0x9131004 0x9d22004 0x0 0x0)
0x6d442518 : 0xa2955b (0x0 0x9 0x0 0x0)
0x6d4426c8 : 0xa2b58f (0x0 0x600d600d 0x702b 0x6d4426f8)
0x6d442798 : 0xceeeae (0xc1d00041 0xbfef0033 0xbfef0034 0x857c)
0x6d442808 : 0xcfe734 (0x8d2a800 0xa36c880 0x8 0x2)
0x6d442828 : 0xd23322 (0xa36c880 0xb 0x6d442848 0xecf0)
0x6d442858 : 0xd23b3d (0x9fa7000 0x0 0x6d44287c 0x0)
0x6d442888 : 0xd03d79 (0x9fa7000 0x7def1080 0x0 0x23)
0x6d4428d8 : 0xcc5d0c (0x46508000 0x0 0x0 0x3)
0x6d442948 : 0xcc540f (0x46508000 0x0 0x2 0x3)
0x6d442978 : 0xcbb05f (0x46508000 0x0 0x2 0x4687e000)
0x6d442ab8 : 0xcf45d8 (0x4687e000 0x1 0x6d442bcc 0x6d442bc8)
0x6d442b68 : 0xcb6fe1 (0x4687e000 0x1 0x6d442bcc 0x6d442bc8)
0x6d442be8 : 0x56da06 (0x4687e000 0x0 0x6d442e3c 0x6d442c74)
0x6d442c38 : 0x56e2a5 (0xd45720 0x4687e000 0x8be7c88 0x1)
0x6d442c88 : 0x56eb59 (0x4687e000 0x10 0x6d442cd0 0x0)
0x6d442da8 : 0x286638 (0x4687e000 0x10 0x8be7c88 0x1)
0x6d443e58 : 0x21dbe5 (0x8be7c60 0x94085a0 0x1fd7e8 0x5d43)
0x6d443e98 : 0x210a86 (0x8be7c00 0x0 0x9dfab90 0xa042570)
0x6d443ef8 : 0x216f84 (0x8be7c00 0x0 0x0 0x0)
0x6d443f78 : 0x295c57 (0x99c1568 0x0 0x0 0x0)
0x6d443fc8 : 0x2a256d (0x99c1564 0x0 0x10 0xa7369a0)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.GeForce(6.4.0)@0xcab000->0xd61fff
            dependency: com.apple.NVDAResman(6.4.0)@0x9bd000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x9b0000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x977000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x98e000
         com.apple.nvidia.nv50hal(6.4.0)@0x15de000->0x19f2fff
            dependency: com.apple.NVDAResman(6.4.0)@0x9bd000
         com.apple.NVDAResman(6.4.0)@0x9bd000->0xcaafff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x977000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x9b0000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x98e000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1949080825861
unloaded kexts:
com.apple.driver.AppleUSBUHCI          4.2.0 (addr 0x1478000, size 0x65536) - last unloaded 190176814727
loaded kexts:
com.huawei.driver.HuaweiDataCardACMData          4.26.00
com.Cycling74.driver.Soundflower          1.5.2
com.huawei.driver.HuaweiDataCardECMData          1.33.00
com.huawei.driver.HuaweiDataCardECMControl          1.28.00
com.huawei.driver.HuaweiDataCardDriver          4.25.03
at.obdev.nke.LittleSnitch          2.4.2
com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 49544287744
com.apple.driver.AppleMikeyHIDDriver          1.2.0
com.apple.driver.AGPM          100.12.31
com.apple.driver.AppleHDA          2.0.5f14
com.apple.driver.AppleMikeyDriver          2.0.5f14
com.apple.driver.AudioAUUC          1.57
com.apple.driver.AppleUpstreamUserClient          3.5.7
com.apple.driver.AppleMCCSControl          1.0.20
com.apple.driver.SMCMotionSensor          3.0.1d2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
com.apple.driver.AppleLPC          1.5.1
com.apple.driver.AppleGraphicsControl          2.10.6
com.apple.kext.AppleSMCLMU          1.5.2d10
com.apple.GeForce          6.4.0
com.apple.driver.AppleIntelHDGraphics          6.4.0
com.apple.driver.AppleIntelHDGraphicsFB          6.4.0
com.apple.filesystems.autofs          2.1.0
com.apple.driver.AppleUSBTCButtons          201.6
com.apple.driver.AppleUSBCardReader          2.6.1
com.apple.driver.AppleIRController          303.8
com.apple.driver.AppleUSBTCKeyboard          201.6
com.apple.iokit.SCSITaskUserClient          2.6.8
com.apple.BootCache          31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.iokit.IOAHCIBlockStorage          1.6.4
com.apple.driver.AppleFWOHCI          4.7.3
com.apple.driver.AirPortBrcm43224          428.42.4
com.apple.driver.AppleUSBHub          4.2.4
com.apple.iokit.AppleBCM5701Ethernet          3.0.5b8
com.apple.driver.AppleEFINVRAM          1.4.0
com.apple.driver.AppleSmartBatteryManager          160.0.0
com.apple.driver.AppleAHCIPort          2.1.7
com.apple.driver.AppleUSBEHCI          4.2.4
com.apple.driver.AppleACPIButtons          1.3.6
com.apple.driver.AppleRTC          1.3.1
com.apple.driver.AppleHPET          1.5
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.3.6
com.apple.driver.AppleAPIC          1.4
com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
com.apple.security.sandbox          1
com.apple.security.quarantine          0
com.apple.nke.applicationfirewall          2.1.14
com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
com.apple.driver.DspFuncLib          2.0.5f14
com.apple.driver.AppleProfileReadCounterAction          17
com.apple.driver.AppleProfileTimestampAction          10
com.apple.driver.AppleProfileThreadInfoAction          14
com.apple.driver.AppleProfileRegisterStateAction          10
com.apple.driver.AppleProfileKEventAction          10
com.apple.driver.AppleProfileCallstackAction          20
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOFireWireIP          2.0.3
com.apple.iokit.IOSurface          74.2
com.apple.iokit.IOBluetoothSerialManager          2.4.5f3
com.apple.iokit.IOSerialFamily          10.0.3
com.apple.iokit.IOAudioFamily          1.8.3fc2
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleHDAController          2.0.5f14
com.apple.iokit.IOHDAFamily          2.0.5f14
com.apple.iokit.AppleProfileFamily          41
com.apple.driver.IOPlatformPluginFamily          4.7.0a1
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleBacklightExpert          1.0.1
com.apple.driver.AppleSMC          3.1.0d5
com.apple.nvidia.nv50hal          6.4.0
com.apple.NVDAResman          6.4.0
com.apple.iokit.IONDRVSupport          2.2.1
com.apple.iokit.IOGraphicsFamily          2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3
com.apple.iokit.IOBluetoothFamily          2.4.5f3
com.apple.driver.AppleUSBMultitouch          207.7
com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8
com.apple.iokit.IOUSBMassStorageClass          2.6.7
com.apple.iokit.IOUSBHIDDriver          4.2.0
com.apple.driver.AppleUSBMergeNub          4.2.4
com.apple.driver.AppleUSBComposite          3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.6
com.apple.iokit.IOCDStorageFamily          1.6.1
com.apple.driver.XsanFilter          402.1
com.apple.iokit.IOAHCISerialATAPI          1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
com.apple.iokit.IOFireWireFamily          4.2.6
com.apple.iokit.IO80211Family          320.1
com.apple.iokit.IOUSBUserClient          4.2.4
com.apple.iokit.IONetworkingFamily          1.10
com.apple.iokit.IOAHCIFamily          2.0.6
com.apple.iokit.IOUSBFamily          4.2.4
com.apple.driver.AppleEFIRuntime          1.4.0
com.apple.iokit.IOHIDFamily          1.6.6
com.apple.iokit.IOSMBusFamily          1.1
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          6
com.apple.driver.DiskImages          289
com.apple.iokit.IOStorageFamily          1.6.3
com.apple.driver.AppleACPIPlatform          1.3.6
com.apple.iokit.IOPCIFamily          2.6.5
com.apple.iokit.IOACPIFamily          1.3.0

Try this: launch iPhoto with the Option key held down and create a new, test library. Import some photos and test to see if the same problem persists.
OT

My iPad 2 keeps crashing when using iPhoto.

My iPad 2 keeps crashing when using iPhoto. Have cleared my 'open' apps, reset and restored the iPad, reinstalled iPhoto. But same result when editing pictures imported from SD card. Seems like iPhoto is built for the quad core GPU of the new iPad? Pretty a waste of my $5 until I get it to stop crashing. I'm on OS5.1. Thanks!

Ratm68 wrote:
My iPad 2 keeps crashing when using iPhoto. Have cleared my 'open' apps, reset and restored the iPad, reinstalled iPhoto. But same result when editing pictures imported from SD card. Seems like iPhoto is built for the quad core GPU of the new iPad? Pretty a waste of my $5 until I get it to stop crashing. I'm on OS5.1. Thanks!
It works on the ipad 2. I heard of an issue where if you have too many photos in your library may cause app
to crash. Try to uncheck but a few of your albums in your library in itunes. Sync. See what happens.

Firefox causes crash when using Youtube explorer does not have the same effect

firefox causes crash when using Youtube explorer does not have the same effect

Troubleshooting extensions and themes
* https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Check and tell if its working.

[Bug] Finder crashes when using "Go To Directory" from Finder icon

Hi,
My finder crashes instantly and locks everything releated to it.
This happens when i option/right click on finder and use "Go to directory" with a path name.
I can restart the finder from the dock and/or kill the process.
The finder won't crash when a finder window is already open..
So when there isnt't a finder window open, it crashes when using this option.
This is what i use:
OSX Leopard 9A581 (Dutch/Netherlands as a main language)
Intel Core Duo 1,83 Ghz
Intel GMA950 Graphics
2GB Non-ECC mem.

Hi,
My finder crashes instantly and locks everything releated to it.
This happens when i option/right click on finder and use "Go to directory" with a path name.
I can restart the finder from the dock and/or kill the process.
The finder won't crash when a finder window is already open..
So when there isnt't a finder window open, it crashes when using this option.
This is what i use:
OSX Leopard 9A581 (Dutch/Netherlands as a main language)
Intel Core Duo 1,83 Ghz
Intel GMA950 Graphics
2GB Non-ECC mem.

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