Reader 9.2 on "Win 7 cannot connect to mail program"

Running Win 7 and have to use Windows live mail. When try to send a pdf page from Reader 9.2, I get the message "cannot connect to mail program".
Anyone have an answer to this problem? I've checked knowledge base and other forums, have not found a work around yet,

Sorry, meant to say 9.2.0.61 is the iTunes version.

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i was using my email as normal this am on my ipad and the imac... i then started getting messages cannot connect to mail password or username incorrect.. i can get into my account on my desktop going in through safari so what has happened!! cannot get into my mail on any of our apple appliances..

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.
Try deleting and re-adding the email account (Settings App > Mail,Contacts,Calendars)

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Close the mail app completely and reboot your iPad.
Tap the home button once. Then tap the home button twice and the recents tray will appear at the bottom of the screen. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the mail icon. Tap the home button. Tap it again.
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Hi there,
Here is what happened today, i had to add 2 phones to the BES, one of them worked fine within 5 mins it was on, the other one (my boss's phone) oh well lets say it took me around 3 hours to do it (ITS A LAW, had him nagging all the time). So how it went, I did a backup of my boss's phone(as he wanted to use it instead of brand new one) wiped the data, tried with the enterprise activation, the phone wasn't happy, got it back to the initial configuration, added it to the server, it took good 1 hour to synchronize and it went all good, until 10 minutes before the working day ends... he comes out of his office shouting how he cannot connect to the other mail that he had. Of course first thing that comes to my mind is that he had another configuration through another company and start to think all the possible complicated ways to hook him up to the other company (he runs two companies), anyways it turned out to be that there is just an additional e-mail. Easy job, I go to the settings, and it prompts him for his blackberry ID, and because it is a law... he didn't remember his credentials and at the same time he was nagging that he has maximum 10 minutes more. Anyways sorted that one out, went to "add other e-mail" as it wasn't neither gmail nor yahoo or any other of the options. Asked him politely to add his e-mail and password. When he tries to connect, it says cannot reach the server, or cannot connect to the server, something like that, afterwards when we tried again it was saying wrong acc name/password (of course he was sure he typed them correctly, so i persuaded him to type them again) and then we got the same error that he cannot connect to the server. Anyways the 10 mins passed and he had to go, unhappy. Now , while i was still at the office adding and removing emails on my phone happily without any problems I came up with the solution that his 3G receiver is f*cked up, and when it tries to connect to the server it just loses signal, and that seems the only reason why i wouldnt be able to add his other e-mail, so therefore Monday when he comes I will connect him through the internal network and then try that again. Now, my question is, presume that doesn't work, what will happen if I restore his phone from the initial back up that i created before i hook him up to the BES, will it change the settings in terms of ... will it create that other e-mail and will it keep the same configuration for the BES account ?
Thankz

Hi and Welcome to the Community!!
Actually, what you need to do is the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
That should get his prior BIS-level email accounts placed back onto his BB...unless the BIS configuration was somehow deleted (from what you described, that should not have happened though). You may want to also restore from that backup, but don't do a wholesale restore...just a selective one of the databases that are necessary (and NONE that are handled by BES):
KB03974 BlackBerry smartphone database list
If you do a wholesale restore, it will overwrite the databases that have to do with the BES configuration, which will indeed mess that up. You also will be unable to restore the Messages database at all since BES is now active...the restore will replace the entire Messages database with what was there before, which will kill any BES messages already populated to his BB.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
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The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
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Mulder
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I downloaded and installed Thunderbird but it could not "see" the Mail program to import my mail folders.
I then did as you suggested and set up a second mail account -my wife's- on Mail. After rebooting Mail opened normally showing both mail accounts. It works!
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Hi,
Please read the thread below:
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Reader 9.2 on "Win 7 cannot connect to mail program"

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