Reader 9 does not open LiveCycle protected PDF's on OSX

My daughter uses an electronic online learning environment at school. This website contains PDF's that are protected with Adobe LiveCycle Rights Management. But Adobe Reader (latest version 9.3.4) cannot open these PDF's. It shows an error dialog stating that "You can only open this document when connected to the network". As you might have guessed, we are connected to the network already.
It gets even more interesting when we e-mail the PDF's to other people. These files can be opened under Windows and under Linux with no problems, in IE and FireFox. This even works without logging in to the e-learning website! But although it is possible to open the document on a Mac, which has a size of about 2.9 MB, its contents stays completely blank.
I tried this on 3 Mac's, from 3 different networks, with all combinations of Safari, Firefox, Preview and Adobe Reader. With and without the OSX firewall enabled, and using both OSX 10.5 and 10.6. I am using the latest versions of all software, all with the default preferences after standard installation.
I would really like some suggestions on how to solve this. The school cannot help, the e-learning platform company does not want to help because they do not support "individual cases" and the content provider (publisher of the PDF's) does not respond to my questions by e-mail.

The error message is a bit misleading.
This is most likely related to the certificate used by the browser to make the the HTTPS connection from the PDF to the Rights Management server.
You have to make sure the certificate is installed properly in the browser you're using to avoid this error message.
One way to quickly test is to hit https://<rights_management_servername>:<port> and see if the browser gives  you a prompt to install a certificate. If it does, then install it.
Close the browser and try to hit that URL again. You want to make sure you can hit https://<rights_management_servername>:<port> without a prompt to install a certificate.
This is actually what Acrobat/Reader is trying to do. Acrobat uses a browser object and if it can't connect to the the URL without a prompt, it'll throw the error message you're getting.
I hpoe this helps.
Jasmin

Similar Messages

  • PDF Reader does not open

    PDF reader does not open on web email, windows media viewer opens.
    Any suggestions?

    See http://windows.microsoft.com/en-us/windows7/change-the-program-that-opens-a-type-of-file

  • Why am I getting this error message......."Adobe Reader could not open 'SBA 413.pdf' because it is e

    why am I getting this error message when I try to open a PDF file?  Adobe Reader could not open 'SBA 413.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

    It's difficult for anyone to say how to fix it. Try getting a new copy of it. Did you download it from a web site, as an email attachment, or something else?
    I donwloaded that form from the SBA web site and it worked fine for me. It is an XFA form created in LiveCycle Designer, but those should work fine with the desktop versions of Adobe Reader. So try downloading it: http://www.sba.gov/sites/default/files/SBA%20413_0.pdf

  • Adobe Reader does not open any PDF when double clicked/hit enter once.

    Adobe Reader 11 does not open when I double click/hit enter on a PDF document. I need to hit enter multiple times to open a document once. This ends up creating multiple AcroRd32.exe.
    It's very annoying that I need to hit enter multiple times even to open a single PDF file.
    This is how my task manager looks, even after closing any opened PDF file.
    I've tried re-installing adobe reader multiple times, but same issue recurs again and again.
    Please help.
    Thanks,
    Rahul

    It worked. I don't see why the Protected Mode is enabled in the first place, if it were to cause issues.
    Anyways, thanks Sabian,

  • Adobe Reader does not automatically associate with PDF files in Xp Sp3

    I have reinstalled Reader (twice) and it does not automatically associate with PDF files.
    How do I fix this problem?
    Cheers, JH

    The thing is, when I right click a pdf file, and then go to properties, change default program to open with, select browse, I select it in the correct folder, when I click open, it doesnt open and the programs stay blank, so I cant select anything. There is nothing to select. And I have re-installed. But at the end of the install there are no options what file types to associate with. Any way to do it inside Reader?
    I have reader 9.2.0. and Win7 up to date. When I'm opening and closing allot of files the whole time, I don't want to do inside reader. Help please?

  • Adobe Reader does not open any PDF when double clicked

    I am using a Mac with Yosemite. When I double click a PDF to open it, it will not open. The only way it will open is right clik PDF/Open With/Applications/Adobe Reader app. or right click PDF/Quick Look. Thanks funnnyfarm

    It worked. I don't see why the Protected Mode is enabled in the first place, if it were to cause issues.
    Anyways, thanks Sabian,

  • Firefox 4.0 does not open websites with PDFs?

    Hello, the new Firefox does not seem to work well with websites that have embedded PDF's. And PDF's in general don’t seem to work very well, often I have to right click the link and save to desktop and then open the file. Any suggestions here? I had no problems with 3.6.
    Here are some examples
    http://www.fhr.com/refining/bulletins.aspx
    http://click.remail.macquarie.com/?qs=2b1ea9d5c33ea01200238d3d5543b81a072a00abbc784e599059e08b6daeb37d
    Thanks

    Norton's Firefox add-ons are not yet compatible with Firefox 4. You can wait until Norton releases an update for Firefox 4 in the next few months, or you can [https://support.mozilla.com/en-US/questions/798804 re-install the previous version of Firefox] until then.
    Firefox also has its own Safe Browsing feature that provides the same kind of protection as Norton 360, so you will still be protected against malicious web sites. For details, see http://www.mozilla.com/firefox/phishing-protection/

  • Cannot open LiveCycle protected pdf

    When trying the iOS reader to open a Livecycle DRM protected pdf, I get the following error (I'm obfuscating the server name on purpose) - "Access to this document is restricted by this remote server xxxxx.xxxxx.com, however we are unable to connect it at this time.  Please try to open it again later. If you continue to see this message, check whether your device is supported by this server." 
    I can open the exact same pdf on a Windows desktop using Adobe Reader.    Is there something on the LiveCycle server that needs to be configured for the iOS client?

    Hi, please review the FAQ referenced off of blogs.adobe.com/security/2011/10/just-released-adobe-reader-10-1-for-ios-and-android.html. Please make sure that you have a supported server version running, no problems with SSL, and a appropriately-configured policy. If you still experience problems, please contact Adobe Support to help debug your specific enviornment. Thanks!

  • Adobe Reader does not open weblinks in document.

    We have several PDF brohures for our marketing material and all of them have weblinks added to the documents.
    When I click on these links in Adobe Reader, it does not respond and does not recognise it as a weblink. However, opening the same document in other reader programs, it opens the weblink immediately with no problems.
    Could this be a flaw in the software or not? Most of my clients have Adobe Reader to view their PDF's and they complain that they can not open the weblinks.
    Please assist with this issue.
    Thank you
    Saffa1113

    Are these links (example: http://www.mysite.com) or are they hyperlinks?
    If the links are spelled out, the could have "Create links from URLs" unchecked in Preferences>General>Basic tools.
    If they are hyperlinks, how were they created? How was the PDF (and by what application) created?

  • Bluefire Reader can't open DRM protected PDF

    I transferred a DRM protected PDF to my iPad and now I want to open it via Bluefire Reader on the iPad. When trying to open the PDF,  I get a message: " Add Account: This application is authorised with the following user accounts: (here goes my user account xxx). This item (i.e. PDF) was originally downloaded with a different user account or Adobe ID. To continue, please add that account".  I don't understand why. My Digital Editions has the same Adobe ID  as the Bluefire reader.
    When I installed Adobe Digital Editions for the first time I might have not authorised my PC straightaway but later I did that.
    Please help, where is the problem?
    I would very much appreciate your suggestions how to solve the problem I described.

    If you downloaded the PDF to the PC before authorizing your Adobe ID on the PC, then the PDF will be locked to a sort of anonymous ID that ADE uses when not authorized to a 'proper' ID.  In that case you would not be able to read the PDF on the PC any longer after authorizing ADE with your own ID, or read it anywhere else.  Unfortunately, in that case I do not think there is any way to return to a previous anonymous ID and recover access to the document.
    If the book was downloaded after authorizing your Adobe ID on the PC, it should be OK.  I don't know if Bluefire suffers the same as ADE and sometimes gets authorizations confused.  Try deregistering Bluefire from your ID and reregistering it.

  • On my Mac, when I attempt to open a form from a web site, the Reader does not open. It used to.

    On my Mac os 10.6.8, when I attempt to open a form from a web site, the Reader (10.1.2) does not automatically open as it used to.  What can I do to correct this problem?

    It sounds like your file associations are messed up and Reader is trying to open your .jpg files. Is this correct?
    If so, you just need to change the associations to choose what application opens them. Here's how: Change File Associations in Mac OS X

  • READER DOES NOT OPEN

    Trying to open a pdf document with READER XI.  It will not open.  Getting message: ACROBAT cannot connect to external DDE server.  Help!

    Do you know how to use regedit?  If so, change the contents of HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application from "AcroviewA10"  to  "AcroviewR10.
    Or do this automatically by downloading, unzipping, then running the registry script https://files.acrobat.com/a/preview/09f4a4ea-ac3c-4120-8881-a87b3ddb89d8

  • Reader does not open files. give and error message that it has to close. uninstall will not work.

    Need help getting reader xi to open files or uninstall. Getting error message that it has to close due to and error when file is being opened. Uninstall give an unrecognized patch message. can you help with this?

    On which OS are you working? Is your Reader updated to the latest?
    If you are on Windows you can use AcroCleaner tool which will remove Reader 11 from your system.
    Reboot after clean up and then try reinstall from here

  • Unable to open LiveCycle-protected pdf document with Reader 9 (ok with Reader 8)

    Hello,
    I installed a LiveCycle server for the Right management module.
    But I have the following problem :
    - I can protect and save pdf documents with Acrobat Pro 8 (connecting with the server LiveCycle Update 1)
    - I can open the document using a RSA authentication using Adobe Reader 8.
    - BUT I cannot open the document using Adobe Reader 9. First I'm asked if i authorize the connection to livecycle server, thenthe error message appears
    "an error occured while performing this operation. Contact an administrator if this problem continues".
    I posted the same message in the Adobe Reader forum, but i was redirected in this section.
    Do you have an idea of what causes this problem ?
    Thanks

    When looking at the server's logs, I only locate one unsual error :
    ==========
    2009-08-27 15:35:11,011 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:11,011 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:11,011 ERROR [org.jboss.ejb.plugins.LogInterceptor] EJBException in method: public abstract com.adobe.edc.server.businessobject.VoucherBO com.adobe.edc.server.businesslogic.license.LicenseManager.getVoucher(com.adobe.edc.server .businessobject.EDCContext,java.lang.String,java.lang.String,java.lang.String,java.lang.St ring,boolean,java.lang.String) throws com.adobe.edc.server.errors.exception.EDCServerException,com.adobe.edc.server.errors.exce ption.EDCServerSystemException:
    com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1
        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseMana gerBean.java:553)
        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.getVoucher(LicenseManagerBe an.java:310)
        at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
        at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
        at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
        at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
        at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
        at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
        at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
        at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
        at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166)
        at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
        at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
        at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
        at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
        at org.jboss.ejb.Container.invoke(Container.java:873)
        at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
        at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
        at $Proxy234.getVoucher(Unknown Source)
        at com.adobe.edc.server.businesslogic.BusinessHandler.getConsumeLicense(BusinessHandler.java :314)
        at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
        at com.adobe.edc.server.webservices.EDCLicenseService.getConsumeLicense(EDCLicenseService.ja va:393)
        at sun.reflect.GeneratedMethodAccessor520.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:388)
        at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:283)
        at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
        at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
        at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
        at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
        at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
        at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)
        at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:150)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
        at java.lang.Thread.run(Thread.java:595)
    2009-08-27 15:35:11,013 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] Thread: http-0.0.0.0-8009-6, hashcode: 30537506  clientErrorCode:770 clientErrorCodeHEX:0x302 message:
    2009-08-27 15:35:37,178 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 28842160] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:37,178 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 28842160] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:37,178 ERROR [org.jboss.ejb.plugins.LogInterceptor] EJBException in method: public abstract com.adobe.edc.server.businessobject.VoucherBO com.adobe.edc.server.businesslogic.license.LicenseManager.getVoucher(com.adobe.edc.server .businessobject.EDCContext,java.lang.String,java.lang.String,java.lang.String,java.lang.St ring,boolean,java.lang.String) throws com.adobe.edc.server.errors.exception.EDCServerException,com.adobe.edc.server.errors.exce ption.EDCServerSystemException:
    com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1
        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseMana gerBean.java:553)
        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.getVoucher(LicenseManagerBe an.java:310)
        at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
        at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
        at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
        at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
        at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
        at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
        at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
        at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
        at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166)
        at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
        at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
        at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
        at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
        at org.jboss.ejb.Container.invoke(Container.java:873)
        at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
        at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
        at $Proxy234.getVoucher(Unknown Source)
        at com.adobe.edc.server.businesslogic.BusinessHandler.getConsumeLicense(BusinessHandler.java :314)
        at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
        at com.adobe.edc.server.webservices.EDCLicenseService.getConsumeLicense(EDCLicenseService.ja va:393)
        at sun.reflect.GeneratedMethodAccessor520.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:388)
        at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:283)
        at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
        at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
        at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
        at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
        at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
        at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)
        at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:150)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
        at java.lang.Thread.run(Thread.java:595)
    2009-08-27 15:35:37,180 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] Thread: http-0.0.0.0-8009-7, hashcode: 28842160  clientErrorCode:770 clientErrorCodeHEX:0x302 message:
    2009-08-27 15:35:56,508 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:56,508 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:56,508 ERROR [org.jboss.ejb.plugins.LogInterceptor] EJBException in method: public abstract com.adobe.edc.server.businessobject.VoucherBO com.adobe.edc.server.businesslogic.license.LicenseManager.getVoucher(com.adobe.edc.server .businessobject.EDCContext,java.lang.String,java.lang.String,java.lang.String,java.lang.St ring,boolean,java.lang.String) throws com.adobe.edc.server.errors.exception.EDCServerException,com.adobe.edc.server.errors.exce ption.EDCServerSystemException:
    com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1
        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseMana gerBean.java:553)
        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.getVoucher(LicenseManagerBe an.java:310)
        at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
        at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
        at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
        at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
        at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
        at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
        at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
        at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
        at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166)
        at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
        at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
        at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
        at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
        at org.jboss.ejb.Container.invoke(Container.java:873)
        at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
        at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
        at $Proxy234.getVoucher(Unknown Source)
        at com.adobe.edc.server.businesslogic.BusinessHandler.getConsumeLicense(BusinessHandler.java :314)
        at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
        at com.adobe.edc.server.webservices.EDCLicenseService.getConsumeLicense(EDCLicenseService.ja va:393)
        at sun.reflect.GeneratedMethodAccessor520.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:388)
        at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:283)
        at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
        at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
        at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
        at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
        at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
        at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)
        at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:150)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
        at java.lang.Thread.run(Thread.java:595)
    ===========
    Does it mean something to you ? Is there some logs to check on the Reader's side ?

  • Adobe reader does not open usage right enabled files in Ubntu 8.0.4

    I have a series of pdf files with the usage right enabled in adobe acrobat.
    When I try to open them in linux Ubuntu 8.0.4 the adobe windows flashes for a second and the disappears. I tried to run the command in a terminal but it doesn't give me any error or warning message. I am just wondering if any one else has been able to resolve this issue.

    Thanks Farshid for sending the file.
    We have tried using the file you sent on multiple linux distributions with Linux Reader 8.1.2 but we're not able to replicate the issue you're facing. We've tried on Ubuntu 8.04 as well and haven't seen any issues.
    Could you share more information, includign the version of the reader youre' trying to use (you can see that at Help > About Adobe Reader).
    Thanks,
    Gaurav

Maybe you are looking for

  • CMD=Ping&log query is taking long time-taken when checked in IIS logs.... Exchange 2010 SP3..

    Query regarding the ActiveSync and parameter time-taken from ActiveSync IIS logs. Here what I see for from the logs. [email protected] 45.101.90.185 Apple-iPad2C3/1202.410 200 0 0 1501129 443 [email protected] 45.101.90.185 Apple-iPad2C3/1202.410 200

  • Scroll bar does not slide when dragged using curser in word

    I need answers to two questions. 1.   How to maximise a word document to full window size. 2.   Why the side scroll bar of a document does not slide when dragged. 3.   Am very  used to the "delete", "page up and page down" keys and cant find them on

  • Alternate Exchange Rate Type Not Picked while converting from Document Currency to Group Currency

    Hello Gurus, We have setup an alternate Exchange Rate type MNB for rate M for the postings happening in Hungary. Local currency is HUF. Group currency is USD. If the document currency is, lets say, EUR, latest MNB rate is correctly picked up (EUR to

  • UWL iView in Sharepoint: Popup shows TLN

    We are displaying the Unviversal Worklist (UWL) iView in Sharepoint. Whenever an item therein is clicked, the resulting Popup displays the DTN (Detailed Navigation) and TLN (Top-level Navigation) in the Popup and displays the content in the Content A

  • How to set a window title...

    Let me start with the basics: If you create an extension, the Stage Manager will create the container for you and load the swf into the container. This container can be one of three types: Panel, Model Dialog, or Modeless Dialog. Any one of these con