Reader 9 & X will not install
I am getting the below errors when trying to install Adobe Reader. Either 9 or X. It is also the same dll file that crashes IE9 randomly also.
I have run malwarebytes, Symantec, Hijackthis, TDDSKiller, GMER and I have no idea what is going on.
I can find NO references online to the channtui.dll at all.
Any help greatly appreciated!
Problem signature:
Problem Event Name: APPCRASH
Application Name: install_reader9_en_mssd_aih.exe
Application Version: 3.3.2.4
Application Timestamp: 4fce689b
Fault Module Name: channtui.dll
Fault Module Version: 4.9.5.7
Fault Module Timestamp: 4ff6df51
Exception Code: c0000005
Exception Offset: 0000e0bf
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1033
Additional Information 1: 5441
Additional Information 2: a363a2dd85c90ba5642e0f281127a1b2
Additional Information 3: 926e
Additional Information 4: 7733f1dfff4f384bb469a316b30677ff
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Problem signature:
Problem Event Name: APPCRASH
Application Name: install_reader10_en_gtbp_chrd_aih.exe
Application Version: 3.3.2.4
Application Timestamp: 4fce689b
Fault Module Name: channtui.dll
Fault Module Version: 4.9.5.7
Fault Module Timestamp: 4ff6df51
Exception Code: c0000005
Exception Offset: 0000e0bf
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1033
Additional Information 1: 125c
Additional Information 2: e90ef27c0e6e2b1de28433c9c16f3c7f
Additional Information 3: 9547
Additional Information 4: 71039f3cd92223ccbeef893a70c0c683
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Try the Reader forum. In general, you have to be logged in as an administrator and have anti-virus disabled for the installs. These conditions are common to many software packages.
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