Reader can't open PowerPoint attachments

Hi folks,
I've created a PDF document collection on CD for a client of mine. Several of the PDFs have PowerPoint presentation attachments. The entire collection has been password protected (allowing filling in of form fields, and low-res printing). When I test the files, I can open the PDFs and their PPT attachments with no problem on my computer. However, my client is getting the following error message when trying to open the attachments on his computer: "Acrobat cannot open the file attachment because your PDF file attachment settings do not allow this file type to be opened." We have both searched and searched for a file attachment setting that is affecting his ability to open these files but cannot find it.
If anyone can point us in the right direction I would greatly appreciate it! By the way we are using Acrobat 9 on Windows 7.
Regards,
Gail

Thanks for responding. There must be more to it than Reader vs. Acrobat Pro. I have both Reader and Acrobat Pro on my computer, and I always do my testing in Reader to make sure I'm working in the same environment as my client. When I open a PDF with a PPT attachment in Reader, I am able to open the PPT. We used a similar collection of files for our annual CD last year: PDFs, with PPT attachments, using Acrobat 9 Reader. Last year this issue did not pop up, so I'm really puzzled.
The only thing I see as a possible solution, is that when I try to open the PPT from Reader, I get the warning about macros, viruses, etc., and I'm given the choice to 1) open the file, 2) always open this file type, or 3) never open this file type. I'm wondering if at some point he accidentally chose option (3). Even if he did, there must be some override that we can do.
This CD collection will ultimately be distributed to the attendees and presenters from a technical conference, so several hundred people will be trying to open these files. We have to give them workarounds, otherwise it looks like the error is in the CD itself.
Is anyone from Adobe out there listening?
Thanks again,
Gail

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