Reader closes when I use a command

I upgraded to 11 and could not open any files. Then I removed that and tried installing 10. Now I can open pdf's, but everytime I try to print or to open the preference command so I can check on protected mode, the software closes. I am trying to do my taxes and I need some of these forms, so this is a great inconvenience.

Hi r2power,
I haven't heard of this problem myself, but I would suggest uninstalling Reader 10 and then running the tool found here:
http://labs.adobe.com/downloads/acrobatcleaner.html
This is an Adobe Labs tool that cleans out all Reader install data and so should hopefully provide you with a clean system to return. I would then recommend trying Reader 11 again. I would suggest rebooting between uninstalling, running the cleaner and reinstalling, just to ensure that no DLLs on the system are locked between operations (this shouldn't happen, but since you are clearly seeing unexpected behavior, it is worth taking a few extra precautions).
Question: When you say Reader 11 wouldn't open any files, do you mean loaded from your desktop or in your Browser (or both)? I'm also curious as to whether the PDFs don't open or Reader closes when you try to open one.
Thanks,
Matt
Edited to extend the question with a second part by Matthew Hardy.

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