"Reader could not contact the server to complete the request" error
While trying to tranfer a document into pdf format I have suddenly received the above error - "Reader could not contact the server to complete the request" I have already transfered three or four documents today, but now am suddenly receiving this error. I have tried rebooting my server to check for issues on my end but it is fine. Any suggestions? Thanks.
Hi there,
Here are some suggestions you can try:
a) Ensure your internet connection is available and try again.
b) If you are using an older version of Reader, try installing the latest (Reader XI) and try again.
c) Log into the web app (createpdf.acrobat.com) and click on Convert to PDF on the right hand pane and try converting to PDF from there.
Laura.
Similar Messages
-
Reader could not contact the server to complete the request........how to fix this?
New to Adobe..........trying to convert a .doc file to .pdf............but all I get is, "Reader could not contact the server to complete the request."
Ideas?I believe I figured how.to do it.
Sent from my iPhone -
Reader could not contact server to complete the request
Tried to convert .pdf to word, got message: Reader could not contact server to complete the request, what does this mean? How do I fix it/
Hi Kathy and Pat,
We had a scheduled ystem update go live last night. The ExportPDF service was down for a few hours. Everything should be working fine now.
Please let us know if you're still having trouble!
-David -
Hello,
I am trying to upgrade my iOS to version 5 but receive the message noted below ("iTunes could not contact the iPhone software update server because you are not connected to the internet"). I click update on iTunes. My internet works fine. Does anyone know what may be causing this error?Try disabling firewall and virus scanning software
-
Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "# 127.0.0.1 gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.
-
Itunes could not contact the iphone software update server 10/2013
I get this error everytime I plug my 5s or 4s into itunes. I have connectivity, no firewall, av etc to gs.apple.com. When iOS 7 launched, it crashed while veryifng the ipsw with the apple servers. I eventually had to plug my 4s into my desktop in order to get iOS 7 to properly install. Both are on the same network, so I think something is screwy with my itunes install. I've tried to remove completely, but still no go with either phone.
Pinging gs.apple.com.akadns.net [17.151.36.30] with 32 bytes of data:
Reply from 17.151.36.30: bytes=32 time=88ms TTL=234
Reply from 17.151.36.30: bytes=32 time=87ms TTL=234
Reply from 17.151.36.30: bytes=32 time=90ms TTL=234
Reply from 17.151.36.30: bytes=32 time=88ms TTL=234
Ping statistics for 17.151.36.30:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 90ms, Average = 88ms
Any ideas? Remember, this is an iTunes error, not an iphone. I am able to access the iTunes store with no problem. Thanks!"itunes could not contact the iphone software update server because you are not connected to the internet"
With that one, try the following document:
iTunes 7 for Windows: iTunes could not contact the iPod software update server
(If that box is already checked, try unchecking and rechecking it, and then clicking okay.) -
ITunes could not contact the iPod software update server
I am a teacher managing many iPod touches.
I am trying to update the ipod software to version 3.1.3 but using my macbook (10.5.8) I cannot reach the update server and a I get the following error - "iTunes could not contact the iPod software update server". I am connected to the internet, I can access the iTunes store no problem.
Using my windows XP laptop I can access the update server and I am using the same network ID and the same proxy settings.
Any ideas?Forget the wireless modem part of the question. I tried plugging directly into my pc and still have the same problem...very frustrating!
-
Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 16 16:54:56 2011
Lease Expires: Fri Jun 17 16:54:56 2011
DNS Servers: 192.168.0.1
68.94.156.1
Adapter Name: {610821DE-0532-4C65-839B-B74B65859FBA}
Description: Intel(R) 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: Broadband Connection
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33. -
I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
Hey ksgrech,
I found the following information which may be of assistance in troubleshooting this error on a Mac:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Furthermore, you may want to refer to this article (error 3194):
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers!,
Matt M. -
Could Not Contact the Software Update Server
I am trying to configure my clients so they can update releases of Jabber by clicking on "Check for Updates". I am getting the error, "Could not contact the software update server." I have verified the URL's in the XML files are correct and I can get to them directly from a browser.
Anyone have any ideas of what I am doing incorrectly?
jabber-config.xml
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Presence>
<PresenceServerAddress>10.1.10.8</PresenceServerAddress>
<PresenceServerDomain>app.leeent.net</PresenceServerDomain>
</Presence>
<Directory>
<DirectoryServerType>EDI</DirectoryServerType>
<ConnectionType>1</ConnectionType>
<PrimaryServerName>10.1.4.42</PrimaryServerName>
<ServerPort1>3268</ServerPort1>
<SecondaryServerName>10.1.4.3</SecondaryServerName>
<ServerPort2>3268</ServerPort2>
</Directory>
<Client>
<UpdateUrl>http://leestl-oapp.stl.leeent.net/jabber/jabberupdate.xml</UpdateUrl>
</Client>
<Policies>
<Disallowed_File_Transfer_Types>.exe;.msi;.rar;.zip;.mp3;.mp4</Disallowed_File_Transfer_Types>
</Policies>
<Options>
<Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
</Options>
</config>
jabberupdate.xml
<?xml version="1.0" encoding="windows-1250"?>
<JabberUpdate>
<LatestBuildNum>3271</LatestBuildNum>
<LatestVersion>9.2.2</LatestVersion>
<Message><![CDATA[<b>This is Jabber 9.2.2</b>]]></Message>
<DownloadURL>http://leestl-oapp.stl.leeent.net/jabber/CiscoJabberSetup-STL.msi</DownloadURL>
</JabberUpdate>I figured out the problem. It was the UTF encoding. Should have stuck with UTF-8 but instead took what PSPAD gave me as a default.
-
HT201210 what if it says itunes could not contact the iphone software update server , what to do ?
what if it says itunes could not contact the iphone software update server , what to do ?
99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, either get a sim card from the carrier your phone was originally locked to, or get it officially unlocked, because it appears that it was not officially unlocked. -
I tunes could not contact the ipod software update server
Hello all, I am running a Dell laptop running windows 7 professional with mobile broadband. I have the latest i Tunes software installed. I have a ipod touch that I am trying to update the software but keep getting the same error. i tunes could not contact the ipod software update server because you are not connected to the internet.
I have seen many potential solutions and have tried them all. What can I do to remedy this situation?Thank you Illaass
None of the suggestions in your link fixed my problem. HOWEVER, I did find something that did! I used the network diagnostic tool in i Tunes. It was not recongizing the internet connection. It offered some solutions, which include the ones at the link you provided plus a few more. The fix seemed to be to de-select the option "check for server certificate revocation*" in internet options -> advanced -> scroll down to the "Security" section, 5th item in the list. I am not a computer guy and I'm not sure why this worked, but it was a suggestion from i Tunes network diagnostics. Hope this helps someone else. -
iTunes could not contact the iPod software update server because you arenot connected to the internet. It is showing me this when I am conected. Why i this showing up on my computer?
Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
My iTunes does not downloads the latest software when I click check for updates or download latest version, a message appears "iTunes could not contact the iPod sortware update server because you are not connectet to the internet" even though I am connected, can some body help me?
If necessary, also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
Maybe you are looking for
-
What to I have to do now? Is there the same possibility as in InDesign to export it as an Interchange Format (IDML), so that he can open the document without any problems? Thank you for your help...
-
Experts, Does Goodwill account need to be an open item managed account for it to be revalued during the run of f.05 or does it need to be a non open item managed account so that it gets revalued when f.06 is run. All answers would be duly appreciated
-
How to get XML tag attribute vaue in Oracle
Hi, I have XML file which have order tag <submitOrderRes>:Application Exception: SOS</submitOrderRes>. From this xml file i want to display only the tag value , which is 'Application Exception: SOS'. how to get this tag value by select SQL any help i
-
Windows2000 and JDK 1.2.2 - Unable to load performance pack
I am running Windows 2000, Weblogic 5.1 SP9 and JAVA version 1.2.2 Classic VM (build JDK-1.2.2-001, native threads, symcjit) I get the following error and I did not used to recieve the error on Windows NT. I have just migrated from Windows NT to Wind
-
Timezone keeps jumping back to GMT??
Hi, I live in Denmark and want to set my date/time-preferences accordingly - it's Central European Summer Time (CEST) +0200 UTC. I've set it to adjust time/date automatically to "Apple - Europe". But every time I choose "Copenhagen - Denmark" under "