Reader displays only black-and-white (grayscale)

A customer of ours is telling me that my Illustrator-CS2-created PDF's appear to her in grayscale-only. Those same PDF's show their proper colors just dandy on everybody else's computer I've tried, so obviously it's something on her end.
Sorry, but I don't know what version of Reader she's using, and it will be useless attempting to ask her.
I can't find any setting in Preferences in my copy of Reader 9 to "view as grayscale". What could be the problem?

I think I see what you are saying now:
You have the tv connected to a tv by the yellow lead of a composite connection set. You have it working in B&W. You did get colour for a short time, but now it's gone back to B&W. You want the colour back.
If this is correct it's not going to work, you may get B&W if you connect it to the right component port, you may even get flashes of colour (which you seem to have done), but this isn't an indication that it will work, it's not going to get any better than that.

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