Reader rendering font incorrectly

Question

Hi,
OS : XP SP2 - SP3
Printer : Xerox dcc2200
RAM : 1 - 2 GB
At our company , we have 2 computers using Reader 8. We print documents to PDF using Acrobat Pro 7.0.
When viewing the pdf on one computer , it renders the
b Arial Narrow
in a funny font in the link below.
http://img338.imageshack.us/my.php?image=imgz03082227px7.pdf
It comes with a few conditions
b It happens intermittently
b Sometimes you close and open the document , it fixes itself
b Sometimes it shows fine onscreen, but prints in the funny font.
I also captured this rare screenshot of the doc being rendered in the funny font and the normal font as I scrolled down the page. ( see link below)
This is the original pdf culprit file ( it might show up fine/funny on your computer and print fine/funny)
http://www.badongo.com/file/12339777
Any help or direction will be appreciated.
Thank you
V

Answer 1

I'm not sure quite how the problem arose with XPSP3, but it probably
depended on which Office applications were installed at the time SP3
was applied. I can't remember the dodgy version number (it was
probably 2.35) and the solution was to replace any Arial fonts with
that version number, dated June 2006, I think, with version 2.30
dating from the last century. I don't know if Reader maintains lists
of fonts, but if it does, those lists should be deleted (they're
called adobefnt##.lst) and the machine rebooted.
If you look at Document > Properties > Fonts tab, you should see the
names of the fonts specified in the PDF and the 'actual' fonts used
to display the file if they're not embedded. The names are similar,
but not identical. It often doesn't matter that much, but it could
make a big difference in some circumstances.
I don't know why the file would display differently on the same
machine at different times. It sounds odd. In any case, the solution
is to embed the fonts you use. If the dll you're using can't do
that, find another that can!
Noel