Reader won't open after install - Macbook Air, Chrome

Hello, After downloading the reader (seemingly successfully), it won't open. Downloaded via Chrome OSX on a brand new Macbook air. Adobe's help section advised redownloading the program again. When I did so, I received this message after going through all steps (including deleting the original download from the computer). Have tried a few times now, with same result:
When I click on the installer on my desktop, it repeats the exact process described above. Any ideas?

Hi laurenr67230747,
You indicated that Reader won't open, so it sounds like you did get it installed (as indicated by the message in the installer as well). What happens when you try to launch Reader? Do you receive an error, or does nothing happen when you try to open it?
Have you tried removing Reader before running the installer again?
Best,
Sara

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