Reader X - Crashing Font32.exe when opening PDF

I have a computer that keep crashing when opening a pdf.
The pc runs xp sp3 and reader x.
I have tried the following.
1. Removed plugins folder
2. Repaired Install
3. Set Protect Mode Off
4. Reinstalled
5. Cleared Temp Files
Still no luck. Any suggestions?

Please let me know the following details:
1. Which version of Adobe Reader are you using. Is it 10.1.0 or 10.1.1 or 10.1.2?
2. What is the exact error message received. Could you post a screenshot of the same.
3. Have you tried removing any external Reader font packs (such as Japanese/Chinese etc) installed on your system separately. You can try and remove the same using the Add/Remove Programs from witin the Control Panel.
Thanks
Ankit

Similar Messages

Adobe reader XI crash and hangs when open the pdf file

After update the adobe reader xi 11.0.10, the reader always crashes and hangs when open the pdf file. Please help me how to do.

Ben Leung wrote:
HThis situation is started after I clear the pop up advertisement.
What kind of advertisement? In Adobe Reader? Can you post a screenshot of that: https://forums.adobe.com/thread/1070933
Regarding the crash, can you try disabling Protected Mode through the registry: download, unzip, then run the registry script https://files.acrobat.com/a/preview/49eeb48b-07c5-4502-984c-8a25259914fa

Reader XI crashes on Macosx when opening shared document

I am unable to open any of our documents for shared review on my Mac. 100% of the time it results in a crash. I have tried uninstalling, reinstalling, removing Adobe prefs from the Library directories.
The directory that holds the shared documents is actually mounted and is accessible.
Partial log output:
Process:         AdobeReader [1815]
Path:            /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier:      com.adobe.Reader
Version:         11.0.06 (11.0.06)
Code Type:       X86 (Native)
Parent Process: launchd [275]
Responsible:     AdobeReader [1815]
User ID:         2595
Date/Time:       2014-03-26 13:11:38.928 -0700
OS Version:      Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: D1F0E830-1BB0-EBA0-F69E-44E72A6B1DFB
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type CVolumeMountException
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib                  0x99216952 __pthread_kill + 10
1   libsystem_pthread.dylib                 0x911cd167 pthread_kill + 101
2   libsystem_c.dylib                       0x923fc29c abort + 155
3   libc++abi.dylib                         0x992926c9 abort_message + 169
4   libc++abi.dylib                         0x992b3499 default_terminate_handler() + 292
5   libc++abi.dylib                         0x992b0c30 std::__terminate(void (*)()) + 14
6   libc++abi.dylib                         0x992b064b __cxa_throw + 116

So what we're doing in this case is opening a PDF file that is attached to an email. The crash is the same whether we try to open the attachment or if we save it to the desktop first.
The only files available on the network are the XML files associated with the shared review. And Reader doesn't know how to open those files directly.

Reader 11.0.4 hangs when opening PDF

I recently pushed out an update to all of our exisiting installations from reader 9.1 to reader 11 about 250 installs. Most of the users have NO admin rights and when they open an attachment Reader 11.0.4 hangs opening the PDF and they never see the legal disclaimer. This is a huge problem that requires us to remove and reinstall Reader 11.0.4 as Admin to accept the disclamer then close the tools bar that NO ONE will ever need. All the machines affected are XP SP3.
How can this be addressed so that on the first use even if it means Reader is opening an attachmnet that Reader will not hang and the non-Admin user can accept the legal disclamer?

Accept the EULA for your users when you create the deployment package in the Adobe Customization Wizard XI.

Adobe Reader 8.1.2 (admplugin.apl) crash when opening PDF files

Hi,
I did spend some time today trying to get Adobe Reader 8.1.2 to run on a Citrix Access Essential 2.0 server.
Setup
Server OS:
Windows Server 2003 SP2 - fully patched.
Other software:
Office 2003 Standard, Danish, SP3
Symantec Antivirus 10.1
Adobe Reader 8.1.2, Danish
The installation is clean (1 week old).
Problem description:
When opening PDF files, Adobe Reader crashes before showing any content from the PDF file. The module crashing is admplugin.apl.
Work-arounds tried:
Uninstalling and reinstalling Adobe Reader 8.1.2 (DK).
Disabling Antivirus (service stopped)
Replacing admplugin.apl with admplugin.apl from Adobe Reader 8.0
Uninstalling DK version and installing US version.
Adding user to local Administrators to exclude any permission related problems.
Deleting Adobe folders from users profile Application Data\Adobe\... and Local Settings\Application Data\Adobe\...
Turn DEP off
Solution:
Finally I gave up and installed 7.0.9 (Danish). It works as expected.
It seems that the problem is known and a few user has reported this. One Adobe KB article mentions the problem, and the solution is to disable some 3. party diagnostic/support tools provided by DSL providers. This is definitively not the issue in this installation.
Anybody from Adobe having any input to this problem?
Best regards from Denmark!

Hi,
I am having a similar issue with Ver 8.1.2 running over cirtix with a similar setup to Jans-Peter.
The difference is that Reader opens fine but when you try to edit preferences it crashes.
This only happens on an citrix session. If I run reader on the server directly it works OK.
However after reading above I can replicate the problem on the server by moving or deleting the ADMPlugin.apl file.
Any further ideas at all?
Mark

Adobe Reader 11.0.05 won't always display the GUI when opening PDF?!

I have come across some odd behaviour with Adobe Reader 11.0.05. In particular, the following issues seem to have surfaced since upgrading to 11.x from 9.x.
Opening a PDF from any application, launches an "AcroRd32.exe" process but the GUI is not shown i.e. you don't see a Reader window or PDF. If you try open the PDF again it will launch another instance of that process and still won't show the GUI. Killing all AcroRd32.exe processes via Task Manager and re-opening the PDF will then work.
Some users are experiencing the following error when opening PDFs via IE and other 3rd party apps.
We've deployed 11.0.05 across a few thousand 32-bit Windows 7 PCs and it's a little concerning that PDFs won't always open. At this stage it is very random, maybe 1 out of 5 times it won't show the GUI but launch the process. Our only workaround is to advise users to kill all AcroRd32.exe processes and try again.
Our packaged 11.0.05 was created as follows:
AIP created from 11.0 msi > AIP patched with 11.0.04 msp (Q) > AIP patched with 11.0.05 msp (OOC). Transform was created using Adobe Customization Wizard 11.
Oddly, this does not occur using Adobe Reader 9.5.5 (or other versions of 9.x).
Sounds like 11.x is buggy, anyone else experiencing the same issues??
Thanks!

Yes, I am always having problems. Microsoft fixed the problem for me but it has reverted back to a trial I downloaded. I can't access my PDF at all.
Packager wrote:
I have come across some odd behaviour with Adobe Reader 11.0.05. In particular, the following issues seem to have surfaced since upgrading to 11.x from 9.x.
Opening a PDF from any application, launches an "AcroRd32.exe" process but the GUI is not shown i.e. you don't see a Reader window or PDF. If you try open the PDF again it will launch another instance of that process and still won't show the GUI. Killing all AcroRd32.exe processes via Task Manager and re-opening the PDF will then work.
Some users are experiencing the following error when opening PDFs via IE and other 3rd party apps.
We've deployed 11.0.05 across a few thousand 32-bit Windows 7 PCs and it's a little concerning that PDFs won't always open. At this stage it is very random, maybe 1 out of 5 times it won't show the GUI but launch the process. Our only workaround is to advise users to kill all AcroRd32.exe processes and try again.
Our packaged 11.0.05 was created as follows:
AIP created from 11.0 msi > AIP patched with 11.0.04 msp (Q) > AIP patched with 11.0.05 msp (OOC). Transform was created using Adobe Customization Wizard 11.
Oddly, this does not occur using Adobe Reader 9.5.5 (or other versions of 9.x).
Sounds like 11.x is buggy, anyone else experiencing the same issues??
Thanks!
Packager wrote:
I have come across some odd behaviour with Adobe Reader 11.0.05. In particular, the following issues seem to have surfaced since upgrading to 11.x from 9.x.
Opening a PDF from any application, launches an "AcroRd32.exe" process but the GUI is not shown i.e. you don't see a Reader window or PDF. If you try open the PDF again it will launch another instance of that process and still won't show the GUI. Killing all AcroRd32.exe processes via Task Manager and re-opening the PDF will then work.
Some users are experiencing the following error when opening PDFs via IE and other 3rd party apps.
We've deployed 11.0.05 across a few thousand 32-bit Windows 7 PCs and it's a little concerning that PDFs won't always open. At this stage it is very random, maybe 1 out of 5 times it won't show the GUI but launch the process. Our only workaround is to advise users to kill all AcroRd32.exe processes and try again.
Our packaged 11.0.05 was created as follows:
AIP created from 11.0 msi > AIP patched with 11.0.04 msp (Q) > AIP patched with 11.0.05 msp (OOC). Transform was created using Adobe Customization Wizard 11.
Oddly, this does not occur using Adobe Reader 9.5.5 (or other versions of 9.x).
Sounds like 11.x is buggy, anyone else experiencing the same issues??
Thanks!
Packager wrote:
I have come across some odd behaviour with Adobe Reader 11.0.05. In particular, the following issues seem to have surfaced since upgrading to 11.x from 9.x.
Opening a PDF from any application, launches an "AcroRd32.exe" process but the GUI is not shown i.e. you don't see a Reader window or PDF. If you try open the PDF again it will launch another instance of that process and still won't show the GUI. Killing all AcroRd32.exe processes via Task Manager and re-opening the PDF will then work.
Some users are experiencing the following error when opening PDFs via IE and other 3rd party apps.
We've deployed 11.0.05 across a few thousand 32-bit Windows 7 PCs and it's a little concerning that PDFs won't always open. At this stage it is very random, maybe 1 out of 5 times it won't show the GUI but launch the process. Our only workaround is to advise users to kill all AcroRd32.exe processes and try again.
Our packaged 11.0.05 was created as follows:
AIP created from 11.0 msi > AIP patched with 11.0.04 msp (Q) > AIP patched with 11.0.05 msp (OOC). Transform was created using Adobe Customization Wizard 11.
Oddly, this does not occur using Adobe Reader 9.5.5 (or other versions of 9.x).
Sounds like 11.x is buggy, anyone else experiencing the same issues??
Thanks!

Acrobat 8 Standard crashes when opening PDFs created from Microsoft Project 2007

Issue: Acrobat 8 Standard crashes when opening PDFs created from Microsoft Project 2007.
OS: Win XP Pro SP3
Error Message(s): None
Details: This issue happens with multiple Microsoft Project files (including new files), multiple PDF creators (included Acrobat 8 Standard) and on multiple computers. We also tried opening the PDFs in Adobe Reader 8 instead of Acrobat Standard 8. There is no record in the event log on the computers of the application crashes.

I may have a resolution now...
I clicked Tools -> Options -> View and turned off Bars and shapes in Gantt views in 3-D" on the advice of someone on a Microsoft Forum. I made three PDFs from three Microsoft Project files (that were having trouble previously) and was not able to get these PDFs to crash when zooming or changing pages. So far so good!
Regards,
Josh Gold
SERA Architects

Adobe & Internet Explorer crashing when opening pdf within an Internet Explorer window

Hello,
Can anyone help me with this issue or maybe point me in the right direction? Thank you!
Working with in a ASP that uses reader to display forms. The form opens as an embedded adobe form in a new Internet Explorer window. Once the form opens it pulls data from the ASP. At times when the form opens in the new window both the Internet Explorer windows close. Other times a "user request stop" error appears and once OK is pressed both windows close. The ASP does not know what causes this & can not seem to replicate the problem. ASP is on the other side of the country.
Would the acrotray.exe be causing this?
Adobe Reader           9.3.2
Internet Explorer:        8 up to date
Message was edited by: battleaxes1

Hi, thank you it is working now, I deinstalled and reinstalled the complete
acrobate set, the reader is version 11 now,
Sincerely,
Maria
2013/6/20 PoojaSehgal <[email protected]>
   Re: Explorer error when opening pdf file from internet created by
PoojaSehgal <http://forums.adobe.com/people/PoojaSehgal> in Adobe Reader- View
the full discussion <http://forums.adobe.com/message/5430017#5430017

Outlook2013 email message goes behind main Outlook window when opening PDF attachment with Reader 11

Problem statement: Outlook 2013 email message goes behind main Outlook window when opening PDF attachment with Adobe Reader 11.0.3
Environment: Windows 8 x64; Office 2013; Adobe Reader 11.0.3
Steps to reproduce bug:
1. Open Outlook 2013
2. Open email message with PDF attachment
3. Open PDF attachment (with Adobe Reader as default PDF viewer)
4. Close Adobe Reader
Results: Original email message with PDF attacment now sits behind the main Outlook window
Expected results: Original email message should be on top of main Outlook window as it was when opening the PDF attachment
Note: Adobe Acrobat Profession performs as expected - the original email is on top of the main Outlook window - This only seems to be a problem with Adobe Reader.
Has anyone else experience this problem? If so, have you found a work-around?
Thanks,
Mike

From: new window opens behind existing window - how to modify?
I had this problem happening in Outlook.
If I tried to open an email, it would open behind the main Outlook window.
The same happened if I opened a link in the email - it would open behind the mail.
The fix that was suggested to me was so simple that I still don't believe it.
Right click on the task bar and unlock the taskbar, then lock it again.
Close down Outlook and re-start it.
Problem solved! Just dont know how or why.
Proposed as answer byalfreelandTuesday, January 08, 2013 4:52 PM
It worked for me with Win 7 and OL 2003. Why? Who cares ... It is working.
Liviu 2014-09-17

Why does Safari quit (on my Mac) when opening PDF?

I'm on a Mac OSX 10.5.8 on Safari. Each time I first want to open a PDF, my Safari crashes. The note says, "Problem caused by Acrobat plug-in". After relaunching Safari I can open PDF files. Help?

Hey thanks for responding so quickly! I've downloaded AppDelete
Forgive my ignorance - what is Reader X app and how can I find it?
Tom Copeland
Date: Fri, 1 Jul 2011 12:33:12 -0600
From: [email protected]
To: [email address deleted by host]
Subject: Adobe Reader Why does Safari quit (on my Mac) when opening PDF?
One of the things I have loved about Macs since switching in 2003 is:
They tell you what went wrong when something does.
The Acrobat plugin is corrupted.
Solution:
Download a trial of AppDelete. Install it and open it.
Drag the Reader X app to the window.
Delete everything it finds associated with Reader X and empty the trash. Re-download Reader X and re-install it.
It will install new support and preference files and plugins. and things should go more smoothly.

Blank window when opening PDF

Hello,
When I try to open one PDF file from http://www.adobe.com/products/livecycle/digitalsignatures/ via open in the new tab, and it will prompt up the following window, is there anybody who know the reason or May I know how I shall troubleshoot? So far, this issue happens in Win 7 and most versions of Adobe Reader.
I also got this issue when opening PDF in web application. Please help.
Joe

I got this log from event log, anybody knows why?
Faulting application name: java.exe, version: 5.0.110.3, time stamp: 0x45826b52
Faulting module name: AcroPDF.dll_unloaded, version: 0.0.0.0, time stamp: 0x49a8480b
Exception code: 0xc0000005
Fault offset: 0x71a09550
Faulting process id: 0xc18
Faulting application start time: 0x01cd85884ffd4d6b
Faulting application path: c:\program files\application\jre\bin\java.exe
Faulting module path: AcroPDF.dll
Report Id: d5b84c6d-f17d-11e1-8ad9-001e65fc33d2

Reader 10.1.0 will not open PDF files

Hi
Reader 10.1.0 will not open PDF files in windows 7 64 bit using IE9
However it open using firefox?
Is it my settings ?
Is this version not compatible with IE9 ???
Please advise
Thanks
Perry

I am able to open PDF in IE9 on win 7 64 bit machine using Reader 10.1
Additionally,as per system requirements mentioned in Reader 10.1 download page (http://www.adobe.com/support/downloads/detail.jsp?ftpID=5138),Reader 10.1 is compatible with IE9.
What error message do you encounter when you try to open PDF in IE9?

Adobe Acrobat hangs when opening PDFs even after reinstall

Hello,
I have 2 new Dell systems that are having issues with Adobe Acrobat. When opening PDFs, either from an email attachement or file from our server, there is a brief hang that lasts 10-15 seconds, during which Acrobat is unresponsive however the workstation continues to respond. I've since uninstalled/reinstalled, still no luck. I've also run updates. Problem unresolved.
Any ideas

One of our users is having a similar issue with Adobe Reader 9.2 hanging. Adobe Reader will eventually open after about 5 seconds. I've found a work around where if I leave a .pdf document open, any other .pdf I click will open up fine (but a .pdf needs to be left open in Adobe Reader). This is happening only with one user. Some of the things I've tried that have not worked: repairing, uninstalling/reinstalling, deleting temp files, opening the file with a different account/profile, downgrading to Adobe Reader 8.1.3. Anyone have any ideas? This is only happening to one user at my company. I've searched the forums here and it looks like other people are having similar issues but there's really not a solution to this. Any help would be appreciated. Thank you in advance.

"The exception unknown software exception (0xc06d007e) occured in the application at location 0x7c812aeb" - error displayed when opening PDF files. What i do?

"The exception unknown software exception (0xc06d007e) occured in the application at location 0x7c812aeb" - error displayed when opening PDF files. What i do?

What is your Reader XI version?
Have you tried to disable Protected Mode [Edit | Preferences | Security (Enhanced)] ?

CS6: DistributedCOM Error id: 10016 when open pdf from web page in Win8.1

For example here below I've got the issue:
http://modemwifi.it/wp-content/uploads/asus-dsl-n55u.pdf
Adobe Acrobat X pro V 10.1.8:
DistributedCOM Error id: 10016 when open pdf from web page.
Nome registro: System
Origine:       Microsoft-Windows-DistributedCOM
Data:          04/11/2013 19:09:19
ID evento:     10016
Categoria attività:Nessuna
Livello:       Errore
Parole chiave: Classico
Utente:        PC-PIERO\Piero
Computer:      Pc-Piero
Descrizione:
Le impostazioni delle autorizzazioni impostazioni predefinite del computer non concedono l'autorizzazione di Attivazione in Locale per l'applicazione server COM con CLSID
{B801CA65-A1FC-11D0-85AD-444553540000}
e APPID
{2EAF0840-690A-101B-9CA8-9240CE2738AE}
all'utente Pc-Piero\SID Piero (S-1-5-21-3453328585-262132574-2759341577-1001) dall'indirizzo LocalHost (tramite LRPC) in esecuzione nel SID del contenitore di applicazioni Non disponibile (S-1-15-2-1430448594-2639229838-973813799-439329657-1197984847-4069167804-1277922394). Per modificare tale autorizzazione di sicurezza, è possibile utilizzare lo strumento amministrativo Servizi componenti.
XML evento:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2013-11-04T18:09:19.468877700Z" />
    <EventRecordID>14806</EventRecordID>
    <Correlation />
    <Execution ProcessID="768" ThreadID="776" />
    <Channel>System</Channel>
    <Computer>Pc-Piero</Computer>
    <Security UserID="S-1-5-21-3453328585-262132574-2759341577-1001" />
</System>
<EventData>
    <Data Name="param1">impostazioni predefinite del computer</Data>
    <Data Name="param2">Locale</Data>
    <Data Name="param3">Attivazione</Data>
    <Data Name="param4">{B801CA65-A1FC-11D0-85AD-444553540000}</Data>
    <Data Name="param5">{2EAF0840-690A-101B-9CA8-9240CE2738AE}</Data>
    <Data Name="param6">Pc-Piero</Data>
    <Data Name="param7">Piero</Data>
    <Data Name="param8">S-1-5-21-3453328585-262132574-2759341577-1001</Data>
    <Data Name="param9">LocalHost (tramite LRPC)</Data>
    <Data Name="param10">Non disponibile</Data>
    <Data Name="param11">S-1-15-2-1430448594-2639229838-973813799-439329657-1197984847-4069167804-1 277922394</Data>
</EventData>
< /Event>
How can I solve this problem?
Thanks

// I got this from an Action (I�m using Struts)
java.sql.Blob file=(java.sql.Blob)request.getAttribute("PDFfile");
String filename=(String)request.getAttribute("filename");
try{
int iLength = (int)(file.length());
response.setHeader("Content-type", "application/pdf");
response.setHeader("Content-Disposition", "inline; filename=\""+filename+"\"");
response.setHeader("Expires","0");
response.setHeader("Cache-Control","must-revalidate, post-check=0, pre-check=0");
response.setHeader("Pragma","public");
response.setContentLength(iLength);
ServletOutputStream os = response.getOutputStream();
InputStream in = null;
in = file.getBinaryStream();
byte buff[] = new byte[1024];
while (true) {
      int i = in.read(buff);
      if (i<0) break;
      os.write(buff,0,i);
os.flush();
os.close();
} catch(Exception ex){
   out.println("Error while reading file : " + ex.getMessage());
}and now it�s running !!! I�m not using response.setContentType(...) and I do this in response.setHeader("Content-type", "application/pdf"). And I use response.setHeader("Content-Disposition", "inline; filename=\""+filename+"\"") instead of response.setHeader("Content-Disposition", "attachment; filename=\""+filename+"\"");

Reader X - Crashing Font32.exe when opening PDF

Similar Messages

Maybe you are looking for