Reader X: DDE Open command can open Reader but not open a specified target PDF

Once again Adobe has issued an update which breaks existing business systems. After the fiasco of Reader 9.3.4 failing to open external files such as SWF or XLS, the new Reader X is not opening the requested PDF when called via DDE.
The Reader X always opens with a "What do you want to do?" panel, offering various manually selected actions. What is required is for the Reader to open the PDF file specified in the DDE call, as it has done in all previous versions.
Is there a fix for this, or an alternative calling mechanism?
We have an external application which allows students to navigate around the various modules and lessons within their course. When they select a lesson, a DDE call is raised to request the appropriate lesson PDF to open in Reader. The external program uses a small floating, semi-transparent form, which allows easy lesson selection, automatic bookmarking and other functions. This functionality could not be achieved with simple PDF full of hyperlinks to the lessons.
The further problem is that many hundreds of these various courses are already in use by students around the world. We cannot easily prevent them from accepting upgrades to Reader X, nor supply them all with an alternative control method. All we can do is suggest anyone experiencing this problem to dump the new version and download version 9.4
Has anyone any ideas to fix the broken functionality in Reader X, or a satisfactory way to work around this failure ?
Thanks
skippermq
[signature deleted by host]

Thanks for your contribution Dave.
The DDE call should not be case sensitive. Various writings on this page quote Acroview and AcroView, but I have tried various combinations and results are the same whatever case is used. It is acroviewR10 which I have used with success in my updated calls.
ManishPali has not responded to my question of where he found these R10 and A10 settings, but if these were intended to be the only access, they can give rise to even more scope for program failure. The majority of users will have only the free Reader, but some may have the full Acrobat program, and not Reader. So when we use 'acroviewR10' in our call, anyone with only Acrobat will again find the program failing.
Also of note is that using 'acroview' works in a call to open Reader X, but will not work to close Reader X or to open a PDF within Reader X. Why is one service still recognising the plain acroview, but the other services require the R10 suffix?
Dave says that this should be fixed in version 10.0.1, but is this just a hope, or a statement of intent from someone involved with Reader development? If this is fixed, how long will it take for that next release to be in common circulation?
In the meantime, we are preparing patches to send to any students who experience this problem, and also upgrading the master CD for each Course to add an option to the Config menu, allowing the user to select Reader X or not.
I think the developers at Adobe believe every user is within a corporation with centralised IT control, so everyone has the same, known version of any software and can be given new versions or advised of issues at will. In the real world, there are millions of independent users scattered across the globe who have no IT support and often have limited knowledge. For example, it is not uncommon to ask a user which version of Windows they are running and be quoted their MS Office version instead. Any extra complication in setting up or using their new software is a significant problem likely to result in lengthy support calls, and a loss of confidence in the product.
skippermq
www.nauticalsoftware.com

Similar Messages

HT1338 why i'm not able to open pdf files? says i need adobe reader, but not sure where to get it.

why i'm not able to open pdf files? says i need adobe reader, but not sure where to get it.

Welcome to the Apple Support Communities
You can use Preview to open PDFs. Right-click a PDF file and go to Open with > Preview

How do I delete an e.mail on my 5s that has a mime attachment,the e.mail can be read but not deleted.

How do I delete an e.mail on my 5s iphone that has a mime attachement? the e.mail can be read but not deleted. A message comes up saying that it cannot be moved! The e.mail was sent to me and I forwarded it. The e.mail is not in any other folder in the phone or on my mac. But it might be in my backup to the mac via itunes.

This is for your protection, its not supposed to be easy.
You should be keeping a record of all your passwords, security answers, etc.
Rescue email address and how to reset Apple id sec. questions.
http://support.apple.com/kb/HT5312?viewlocale=en_US&locale=en_US
If that doesn't work and you can verify the following info, call 1-800-APL-CARE.
1. apple id username, that is not locked or disabled.
2. serial number of an apple product registerd in your name
3. Billing info associated with your account

I have a time capsule connected directly to fiber connection. I have connected a windows server directly to TC and configured it for remote desktop connection. From my interanet I can access srvr but not from my home. What config I need on TC?

I have a time capsule directly connected to fibre optic point out. All pcs and macs are connected wirelessly to the internet. I have connected a windows server pc to TC. When configured for Remote desktop connection, I can access windows server from within interanet but don't know how to access it from internet. I guess I need to change some settings in TC to get some ip adress for the remote desktop connection from my home. Anyone who can help me out? Appreciate it.
Narmin

I am a little lost now.. I have read again your title and your first post.. and they seem inconsistent.
In the title you state.
From my interanet I can access srvr but not from my home.
Interanet is not a word I know.. I assumed intranet...are you talking about internet or intranet? And just to be clear say WAN or LAN.. !! Is your home part of the interanet??
In the first post you state,
I can access windows server from within interanet but don't know how to access it from internet.
Now this is more normal.. the issue is not in the home at all, it is accessible from there but fails from internet. If this is correct, then you can do a few obvious things to determine where the problem is.
But first I need to know are you actually testing from a different internet connection to your home lan.. you are not just trying the public IP from inside the LAN as that will fail due to the TC not doing NAT Loopback.
I am also assuming the TC is the only router in the network, and has the public IP on the WAN interface.
And I am also assuming you have turned on the ping responder and you can actually ping your public ip from the internet and get a response. This helps no end in figuring out where there are issues. Strange but I have no idea if there is a ping responder in the TC WAN so you might need to forward that as well. Also if you have a dynamic public ip address are you using dyndns or no-ip or some other service to connect.
1. Test bypassing the TC.. plug the internet connection straight into the windows server,, and test if you have access. If yes, the TC is the problem.. if not, your setup on the windows server is wrong.. look at firewall in particular.
2. Assuming from test 1 the TC is the problem, Post the screen shots of the port forwarding setup for us to look at.. that is by far the easiest way to check it out.
There are lots of references to port forwarding in the TC.. eg
http://must-know-mac.blogspot.com/2008/07/how-to-port-forward-time-capsule.html
The things that generally go wrong are firewall on the computer that is accepting the port.
The ISP doesn't allow connections on a particular port. (not likely in your case)
The router is behind another router.. double NAT will kill any port forward.
Upnp has already allocated a port.. not an issue as TC doesn't use upnp although a reboot of everything after you set port forwards is well worth it.. amazing how things don't stick properly without a reboot.
IP on the receiving device is not static and so changes.
Not enough or right type of ports are opened. This is always messier than it looks as one port is often not enough for two way communications.

After installing the new Yosemite OS on my iMac I can no longer send email. I can receive email, but not send. I use gmail and can send email on the gmail (google) site, but not on "mail" on my iMac. Any others with this problem? What should we do?

After installing the new Yosemite OS on my iMac I can no longer send email. I can receive email, but not send. I use gmail and can send email on the gmail (google) site, but not on "mail" on my iMac. Any others with this problem? What should we do?

My gmail, which is correctly configured for Mail with gmail SMTP and Google IMAP, works for awhile on Mail, which I leave open while working on other applications. But several times a day I get msg from Google: "We recently blocked a sign-in attempt to your Google Account" . . . and requiring me to verify my account details, re-enter passwords, confirm security settings (or change them from "disable" to "enable less secure methods" and so on). In Mail I also have tried "taking all accounts online", and re-entering my gmail password inside Mail account settings. These steps successfully re-set comms between gmail and Mail ... for awhile, then it happens again. Enough occurrences over a work day that I just quit Mail and revert to accessing gmail directly. Apple Care advisor and an Apple knowledge base article say that Apple can't deal with this, as gmail is third-party app, and they refer me to gmail, and so far I've found nothing helpful there.
From today I also have several instances of a window saying "Mail has unexpectedly closed" and asking me to Re-open it.
I also use Yahoo mail, which stops working with Mac Mail at the same time as gmail, but I do not receive notices to re-verify from Yahoo.
I recently upgraded from Mavericks to Yosemite. The Mail problem happened occasionally with Mavericks but is far more frequent with Yosemite.

I can access Google, but not Gmail.

Hi guys. I've been having trouble with my internet connection for as long as I've had my Mac (one year). For the longest time, I've repeatedly had to click the icon for Airport and then turn it off and back on again to recover my connection to Google Gmail and Google docs. These are the first sites to disappear, later I have trouble accessing other sites, this is corrected by turing off and then on Airport. But that is very frustrating, and I often have to do it over and over again. Also, I'm puzzled by the fact that my Skype connection is rarely bothered when access to others sites drops.
I've been reading as much as I can find and trying the airport utility. Clearly I am stupid because things went from bad to worse. Now I can access Google, but not Gmail. I can access most parts of Apple.com, but when I tried to purchase the upgrade to OS 10.6, I couldn't view the page images. I found the same problem on a few other sites. When I tried to access Linkedin, I could get to the login page, but no further.
In each case, I get the usual message: Safari can’t open the page “https://www.google.com/accounts/ServiceLogin?service=mail&passive=true&rm=false& continue=http%3A%2F%2Fmail.google.com%2Fmail%2F%3Fhl%3Den%26tab%3Dwm%26ui%3Dhtml %26zy%3Dl&bsv=1eic6yu9oa4y3&scc=1&ltmpl=default&ltmplcache=2&hl=en” because Safari can’t establish a secure connection to the server “www.google.com”.
I've tried resetting Airport back to the factory settings. Now all I get is the blinking yellow light - I'm not sure what that means.
I'm now connected via hardwire, but access is limited to very few sites, such as this one and Google. I can search google, but I can't access gmail. I can access everything on my windows computer through the same wired network.
Message was edited by: WhidbeyTomas

I am having this same problem, but it's not related to parental controls. I have to keep turning the airport on and off as well. Here (http://www.mac-help.com/forums/showthread.php?t=9802) is a post I made over at mac-help.. still waiting for a reply.
What I've noticed is, the DNS is resolving correctly, but I cannot access certain sites. Regardless, I've tried Open DNS servers and still get the same result. It's not a specific browser. Certain sites go down in a few minutes after visiting them. Some go down faster than others. And others don't go down at all. Sites I've had problems with are Apple.com (to make this post I've had to turn the airport on and off continually), Gmail.com, Google.com, while Google.ca works fine.
A solution would be great..

How do I save a scan file in OS X Maverick? The file can be saved, but not readable.

How do I save a scan file in OS X Maverick properly? The file can be saved, but not readable.

I've never had a problem with that. What does the error message say when you try to open it?

I just traded in my iPhone 4S for Samsung Galaxy 4S, still have iPad. Some of my iPhone contacts are unable to send me a txt that I can receive. But NOT all of my iPhone contacts. I have had them change their settings for my ph number to NOT say iPhone.

I just traded in my iPhone 4S for Samsung Galaxy 4S, still have iPad. Some of my iPhone contacts are unable to send me a txt that I can receive. But NOT all of my iPhone contacts. I have had them change their settings for my ph number to NOT say iPhone. Txt msg is disabled on iPad. I have no idea what to do. I called the support line that I Pay $9.99 a month for. They told me to delete my iTunes account. Will I lose all my pics on my ipad? I have no music download. I'm getting ****** at this whole thing. And it allllllll started with apples update to the ios7.... I HATED IT. Help.

What your iPhone using friends label your phone number in their contacts is irrelevant. I don't know who you pay $9.99 a month to but it's not Apple. You can't disable text messaging on your iPad as it is not capable of SMS.
Do you still have the iPhone? If so, log out of iMessage on the iPhone.
Try this:
Go to: https://supportprofile.apple.com/MySupportProfile.do
Log in if not already logged in.
Click on "Edit Products"
Click on the "X" to the right of the product.
Click "Unregister"
Also, try changing the password on your iTunes account.

Have made a rebbot from Time Machine, and now I lack a lot of pictures. Can see icons, but not enlarge them. Especially pictures where 2009 is included in the date is missing? When I set up my desktop, I can find some of the pictures. Where do They hide,

Missing Pictures.
Have made a rebbot from Time Machine, and now I lack a lot of pictures. Can see icons, but not enlarge them. Especially pictures where 2009 is included in the date is missing?
When I set up my desktop, I can find some of the pictures. Where do They hide, and what shall I do.
Have made back up, but unfortunately a little too late. What to do?
MacBook Pro 15 "late 2008, Processor 2.53 Ghz Intel Core 2 Duo, Graphics NVIDIA GeForce 9400M 256 MB, Software Mac OS X 10.7.4 Lion (11E53).

1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
Your first priority is to make more space on that HD. Nothing else can be done until you do.
Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
Your Library has been damaged from being run on an overfull disk.
How much free space on it now?

I've set up email on my iPad (talk mails when connected to my home router and ISP. When connected to a router at another location with a different ISP I can receive mail but not send it. Is there any way round this

I've set up email on my iPad (talktalk.net) and can send and receive mails when connected to my home router and ISP. When connected to a router at another location with a different ISP I can receive mail but not send it. Is there any way round this?

I've set up email on my iPad (talktalk.net) and can send and receive mails when connected to my home router and ISP. When connected to a router at another location with a different ISP I can receive mail but not send it. Is there any way round this?

I can use Mail at home, no problem. But when I travel, I can receive mail but not send it. I get a "server can't be reached" message. Yet when I send a photo using iPhoto, it gets sent. Help!!

I can use Mail at home, no problem. But when I travel, I can receive mail but not send it. I get a "server can't be reached" message. Yet when I send a photo using iPhoto, it gets sent. Help!!

To diagnose problems with Thunderbird, try the following:
*Restart the operating system in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX]
; If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

I upgraded to lion today and just realized I am not receiving any mail. I can send out but not receive. i'm using a POP Road Runner account. Any help appreciated.

I just upgraded to Lion today and realized I'm not receiving any mail. I can send out but not receive. I am using a POP server Road Runner acct. Any help would be appreciated.

Try Mail->Window->Connection Doctor. If there is a problem reported, try:
Open Mail->Preferences and check your settings.
If you still have a problem, Copy your settings (screen capture ⇧⌘4), delete account, and re-setup account

Why can i receive but not send mms?

i have the iphone 3g and have upgraded to 3.0
i can receive mms, but not send them. the bar goes to about 90% of the way, then i am left with a red blob, telling me it failed.
any idea why or what to do to resolve it?

Who's your provider?
I had the same problem with Optus in Australia.
It turned out to be a problem with my profile at their end. I was set to be a prepaid customer, when really I have an account. They fixed it in a few seconds by recreating my profile.

Why can I receive but not send emails

Why can I receive but not send emails on my i pad?

Perhaps the outgoing mail server settings are incorrect or incomplete.
Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

Why can I receive but not send messages through Mail?

I recently installed a wireless router (linksys). I can send mail at the local coffee shop, yet here at home I can't. I know it's something very simple, but I'm giving up...and asking for help in fear of tweaking the settings beyond my knowledge. I get a popup that tells me I can't use the listed server for outgoing mail. I have a couple choices...1) lynksys 2)stmp.mac.com:tugboater.
I wish I could get it set up...Its annoying to have to use mt yahoo address.
Heelllppp!

Help! I have read through this string, but not found an answer. I too, can receive emails but not send them. The problem started last week - I've been successfully using my mail account for 2 years and then last week, stuff I send just disappears - no error messages. I didn't change any settings or do any updates. All sent messages show in my "sent" folder, as well. I have tried everything, including restoring my hard drive from a backup copy made before I was having difficulty.
I used suggestions in the online help, including using the "ping" function to see if I was communicating with my outgoing mail server. Trying to ping mail.mac.com I get the error message:
"PING mail.mac.com (17.250.248.152): 56 data bytes
--- mail.mac.com ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss
I am using mail and .mac mail through a cable DSL line and Airport wireless connection.
I tried changing my outgoing port to 110 and to 25 without help.
Any thoughts?

Reader X: DDE Open command can open Reader but not open a specified target PDF

Similar Messages

Maybe you are looking for