Reader XI crashes on Macosx when opening shared document
I am unable to open any of our documents for shared review on my Mac. 100% of the time it results in a crash. I have tried uninstalling, reinstalling, removing Adobe prefs from the Library directories.
The directory that holds the shared documents is actually mounted and is accessible.
Partial log output:
Process: AdobeReader [1815]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 11.0.06 (11.0.06)
Code Type: X86 (Native)
Parent Process: launchd [275]
Responsible: AdobeReader [1815]
User ID: 2595
Date/Time: 2014-03-26 13:11:38.928 -0700
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: D1F0E830-1BB0-EBA0-F69E-44E72A6B1DFB
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type CVolumeMountException
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x99216952 __pthread_kill + 10
1 libsystem_pthread.dylib 0x911cd167 pthread_kill + 101
2 libsystem_c.dylib 0x923fc29c abort + 155
3 libc++abi.dylib 0x992926c9 abort_message + 169
4 libc++abi.dylib 0x992b3499 default_terminate_handler() + 292
5 libc++abi.dylib 0x992b0c30 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x992b064b __cxa_throw + 116
So what we're doing in this case is opening a PDF file that is attached to an email. The crash is the same whether we try to open the attachment or if we save it to the desktop first.
The only files available on the network are the XML files associated with the shared review. And Reader doesn't know how to open those files directly.
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