Reader XI isn't printing highlights but ink cartridges are & full print colors OK in Word, etc.

My Reader XI isn't printing highlights but ink cartridges are & full print colors OK in Word, etc.
How can I correct this?

Make sure your print dialog box is set to print comments. The highlights are comments.

Similar Messages

  • Why does my printer work but the paper comes out blank. ink cartridges are full.

    My printer sounds like it is printing but the paper comes out blank.  The ink cartridges are full.

    What printer model - there are about a dozen HP Photosmart Premium models including the c309a, b, c, g, h and n and the c410a,b,c,d and e. 
    There are a few things to check - I would suggest running up to three cycles of print head cleaning from the front panel or toolbox.   Do copies also come out blank?  Try the steps in this page, starting at about Solution 6.  Does any ink at all print on the test page? 
    For some models there are firmware updates available that are only delivered through the web connection.  Make sure the printer has been connected and perform any updates that are available for the firmware.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • I have a Canon Pixima MP530, ALL Pages Come out Blank, ink tanks are full!

    I have a Canon Pixima MP530, all ink tanks are full, printer goes through the motions of printing but all pages come out blank. I am using windows 7. all functions seem to work, except no ink comes out it was working perfectly 2 nights ago. I called canon tech support but they have no idea whats going on with it. am thinking maybe the print head is shot? Any suggestions are welcomed, I LOVE this printer and need it to work.

    with that kind of issue it could be the print head oooor it could be the part of the printer that suctions ink into the print head, it's hard to tell. You could take it to a service facility, but it would probably cost you more to repair it to replace it.

  • Why won't printer acknowledge new ink cartridges

     i have windows 7 (64 bit).. HP Officejet 6500 Wireless..  I can print from computer and can copy ok  but i have changed all ink cartridges and the printer isn't seeing that it has new ink.. it shows all colors are out?

    I think you have the wrong forum.
    I'll answer anyway.
    Are the new cartridges new original HP cartridges?  If not they might not report ink levels correctly.
    Please mark the post that solves your problem as "Accepted Solution"
    Sometimes it takes several posts back and forth to get to a solution - please be patient.
    I am employed by HP

  • I printed a 'preview' document and now it continues to print a never ending set of copies.  I have re-installed the printer software, but it still continues to print more copies.  What do I need to do to stop the document printing?

    I printed a 'preview' document and now it continues to print a never ending set of copies.  I have re-installed the printer software, but it still continues to print more copies.  What do I need to do to stop the document printing?

    Try resetting the printing system.
    1. Open System Preferences > Print & Fax
    2. Move your mouse over the Printers list
    3. Hold down the Control button and click the mouse
    4. Click the "Reset printing system ..." popup
    5. Restart your Mac
    This will remove your print queues but not your printer drivers. So you will only need to add your printer queues again.

  • Black ink cartridge on photosmart printer 7250 not working

    the black ink cartridge on my photosmart 7250 printer is not working.  I've tried everything.  I've aligned the cartridges and tried reprinting several times to see if the ink cartridge will start printing.  Everything has failed.  Does anyone know how to fix this problem?

    You're welcome, and thank you for the updated information
    I will recommend that you follow the steps within this Fixing Print Quality Problems document first. If that however does not resolve the issue and the black continues to not print, please try manually cleaning the printhead follow the steps in this 'Missing or Failed Printhead' document for your printer.
    If after both of those documents the black still isn't printing properly what I suggest next will depend on if your printer is in warranty or not. If the printer is still under warranty (use this warranty checker to find out) then please call our technical support team for further assistance. If the printer is no longer under warranty, you can try the printhead soaking steps from @Bob_Headrick.
    Let me know how things go for you
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Black ink cartridge does not print

    C4385 will not print from Black ink cartridge - have tried 2 new cartridges ink level is full
    Any ideas on a cause? and Fic?

    Hi, which printer model do you have?
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Printer 5512 wont print cartridges are full.

    hp 5512 printer wont print and cartridges are full says i need to replace them but they brand new.  Paper loads but not all way and doesnt feed through and stops saying needs to replace cartridges.
    TriXster

    What exactly is the error message?  The document here may help resolve issues with cartridge errors.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Black ink is not printing but the printer states that the black ink cartridge is full

    Hi.
    I was printing something and the printer was working fine after i changed the black ink cartridge. After a few minutes, i continued to print and the ink was extremely light (almost unseeable unless it was held up to a light) for some words and non-existing for others. I tried cleaning the printerhead and the ink cartridge as well as resetting the ink cartridge but that did not help. I tried using anther black ink catridge but that didn't help. The printer does not state that the cartridge is damage or low in ink. When i printed the quality status, it stated that ink levels were good but showed the box for the black in to be completely empty. I tried to use the clean cartridge and align cartridge functions in tools but that did not help. Rather, when i performed the aligned cartridge, it stated that the alighment failed. I'm not sure what I should do to fix this problem? Any suggestions?

    @BabyBluePanda, welcome to the community!
    I read about the black ink troubles you've been having with your Photosmart 7525, and I'd like to help.
    I absolutely understand you've tried the majority of troubleshooting for this issue however, please take a look at this guide I have linked you to below and ensure you've tried all of the steps.
    Fixing Print Quality Problems for the HP Photosmart 7520 e-All-in-One Printer Series
    If the black ink is still not printing, a faulty cartridge or printhead could be to blame. If that seems to be the case, please give us a call.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Good luck!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Full ink cartridges​, test page prints in colour but any other printing is black and white

    I've replaced low ink cartridges cyan and magenta, not empty, and despite the test page printing colour, any other printing is in black and white. 
    I chosen to print in colour when given the option.
    Help!

    Hello jonnyken,
    Welcome to the HP Support Forums!
    I see that you are unable to print color from your Chromebook to your Officejet 6700, but it will print color test pages and the inks are full. I would like to offer a Thread that has some great suggestions in it for this issue. 
    Photosmart 5520, Chromebook 14, and internet printing<---
    Let me know if those ideas help!
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP 7280 all-in-one says ink cartridges are empty and will not print from PC, but it copies fine.

    Replaced 2 ink cartridges in hp 7280 but still says both cartridges are empty and will not print from PC, but it will copy fine.  When I try to print I get a error box that says "Ink cartridges empty - replace black and yellow ink cartridges to continue."  They are brand new - just bought them - expiration date Sep 2015.  Have tried rebooting and disconnecting and reconnecting everything.  Same error, but it still will do color copies fine - all cartridges are working.  Help?! 

    Hi tfmartin,
    I understand you have a Photosmart C7280 that you are unable to print to from your computer. I'm sorry to hear about this, but I will certainly do my best to assist you in resolving this issue.
    Before I can offer any suggestions I do need to know which version of Windows or Mac that you're using and how the printer is connected (wireless or USB). Once I have that information I should be able to help you better. In the meantime, if you're using Windows, please download and run the HP Print and Scan Doctor to see if it can assist with the issue at hand
    Hope to hear back from you soon! Have a great day
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • I changed the black ink cartridge - does not print

    I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one.  Now the printer does not print, though it seems to be working, all I get is plank pages.  I unplugged the printer, but it didn't help.  what can I do?
    The genuine cartridge is new and has ink. I changed an other cartridge too  (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

    Hi there, which printer model do you have?
    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

  • Photosmart C309a black ink cartridge will not print

    Hi.
    I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
    I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
    Turning both the printer and PC off and on again
    Resetting the printer to factory defaults
    Reinstalling the ink cartridges
    Automatically cleaning the printhead (several times)
    Aligning the printhead (fails - probably due to the absence of black ink)
    Soaking the printhead in hot water (twice)
    Rinsing the printhead under running hot water
    Manually scrubbing the printhead with cotton buds
    Making sure the cartridges are vented properly
    I'm at a loss as to what to do next. Any help would be greatly appreciated.

    I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL.  Prints all other colors and the photo black, but no in text black. So irritated right now !!!
    HELP ! ! !
    I've even did a hard factory reset.

  • HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

    i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job.  it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print.  the black is simply absent from the document.  the supply level is showing as fine and all diagnostics indicate there is no probem.  i have not received any error messages.  i have tried turning the printer on/off.  i have tried cleaning the printheads.  i have tried uninstalling & reinstalling the cartridge.  i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially.  i am just printing to regular plain white printer paper.  i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page.  nothing has worked!  someone else's post mentioned resetting the printer, but did not say how it was done.  any ideas on a solution??? thanks!
    This question was solved.
    View Solution.

    To reset the printer, follow these steps:
    While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
    Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • HP Printer 4235--incompatible ink cartridge

    I need someone's help.  I was using my printer HP 4235, but had to leave for a couple of hours.  I didn't turn the computer or printer off as I was sure I was coming back to print.  Now I get the incompatible ink cartridge and this is the same cartridge that I was using 2 hours before.  It was doing a great job.  If you can't help me, and in the words of that great profit, Ralph Cramden, "This printer, to the moon Alice."  Help please.

    I just finished chatting with a VERY helpful support guy on the HP website.  Apparently, my printer has "identified" my old print cartridge as a clone (non-HP) or as having been refilled.  The only problem I have with that is that it was brand new when my boss purchased it from a reputable big office supply chain.  My only option is to purchase a new print cartridge.  Guess that's what we will do, but this time I will keep the receipt until the cartridge runs out of ink.  Maybe the store would replace it instead.  Though I don't believe we found the real problem, I am impressed with the dedication of the support tech with my case.  I would love to think that your problem is different than mine, but you won't really know unless you call or chat with support.  Good luck.

Maybe you are looking for