Reader XI keeps crashing

I can open my Reader XI version, but before a document fully loads, I get an ap crash message. I've already reinstalled, and used the repair function in help. Any suggestions?

If you are running Windows, go to the install directory and run the EULA.exe app.

Similar Messages

  • Adobe Reader X keeps crashing

    Hi Guys/Ladies
    I have Adobe X running on all my machines. But this morning a lot of user are experiencing the problem I have. It keeps crashing and then i have to open it again. I have re-installed it but still. I open a document if I select print it crashes.
    All the machines are Windows 7 Pro.
    Please can someone help. Bit frustrating
    Thanks
    Claude

    Three things to try...
    Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
    Can you open Adobe Reader by itself?  If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
    It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

  • Adobe Reader 8 keeps crashing

    Hi All,
    I've recently downloaded Adobe 8.1.2 having previously happily used version 7.0.9. I am experiencing some problems though! If I attempt to open a .pdf file from either an existing folder or to download a new file, then the file appears (apparently?) normally, but 12 seconds later the file is lost and Safari shuts down or the file requested from one of my folders closes.
    I've tried deleting the previous version (7.0.9), but this has not altered the problem; worst of all, I no longer have any Adobe software to view my .pdf files!
    Any help gladly received. Thank you.

    I have actually had this issue for months, across the last 2-3 minor releases of Reader 8. On my PowerBook G4, the app crashes after about 12 seconds, regardless of context or current activity. Launching it by itself results in the same crash, after the same amount of time.
    Clearly there's some background process that's causing this. Problem is, I don't see any reports to any CrashReporter or other system logs.
    @ali brown, you don't need to confirm whether the user downloaded the correct installer for the platform -- the Intel-only installer won't run on a PowerPC machine. I suspect the reverse is true as well.
    This thread on macosx.com suggests there's a font that could be causing this problem:
    http://preview.tinyurl.com/5nbqzd
    I've validated all my fonts in Font Book with no warnings or errors. I've also uninstalled Reader, deleted all Reader-related caches and preferences, and re-installed, with the exact same results.
    Has anyone seen this behavior before? Any clue why this might be happening?
    TIA.

  • My installation of Adobe Reader XI keep crashing on my MacBook Pro

    Hello,
    I have a MacBook Pro running Lion 10.7.5 & Adobe Reader XI
    95% of the time when I run Adobe reader it crashes.  Every now and again i works fine.
    I've tried this with all external devices disconnected.  I've also re-fitted the origina 4GB that came with the machine & of course restarted the machine several times.  So far as I can tell  have no other issues with thr laptop or any of the applications installed
    Has anyone else got this problem or can help me with it?
    Thanks

    There are a lot of spammers who send fake update notifications to get you to install malware along with Adobe Reader (or instead). Perhaps, just perhaps, you got one of those.
    If the notification was in email it was certainly a scam.

  • Adobe Reader XI keeps crashing

    I have tried uninstalling and reinstalling but the same thing happens; open a pdf doc it appears but then a dialog box comes up 'This program has stopped working' only option is to close the program.
    Is anyone else experiencing this problem?
    Any clue on how it can be fixed?
    Could it possibly be that I downloaded it using Google Chrome?

    Some things to try...
    Update to Reader 11.0.5
    Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
    Can you open Adobe Reader by itself?  If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
    If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
    It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

  • Adobe Reader 9 keep crashing on a Terminal Server

    Here is the windows error message that comes back everyday:
    Log Name:      Application
    Source:        Application Error
    Date:          2012-07-04 10:41:00
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      MERCATOR_TS1.corpgmt.com
    Description:
    Faulting application name: Acrobat.exe, version: 9.0.0.332, time stamp: 0x4850eb76
    Faulting module name: dhcpcsvc6.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd9b6
    Exception code: 0xc0000005
    Fault offset: 0x000014df
    Faulting process id: 0x2b4c
    Faulting application start time: 0x01cd59f2f43ac4d3
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
    Faulting module path: C:\Windows\system32\dhcpcsvc6.DLL
    Report Id: 45504af3-c5e6-11e1-b6c7-001517895c29
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-07-04T14:41:00.000000000Z" />
        <EventRecordID>115431</EventRecordID>
        <Channel>Application</Channel>
        <Computer>MERCATOR_TS1.corpgmt.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Acrobat.exe</Data>
        <Data>9.0.0.332</Data>
        <Data>4850eb76</Data>
        <Data>dhcpcsvc6.DLL</Data>
        <Data>6.1.7600.16385</Data>
        <Data>4a5bd9b6</Data>
        <Data>c0000005</Data>
        <Data>000014df</Data>
        <Data>2b4c</Data>
        <Data>01cd59f2f43ac4d3</Data>
        <Data>C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe</Data>
        <Data>C:\Windows\system32\dhcpcsvc6.DLL</Data>
        <Data>45504af3-c5e6-11e1-b6c7-001517895c29</Data>
      </EventData>
    </Event>

    Can you check, whether patch KB2624667 is installed on your machine or not ? If “yes”, then uninstall that patch. Uninstall Reader. Restart your server and install Reader again using the steps mentioned in Enterprise Guide.
    Make sure to update the Reader version to latest version available.
    Regards,
    Deepak

  • Lightroom 4.4 keeps crashing saying "Lightroom encountered an error when reading from its preview cache and needs to quit" please help. I've tried reinstalling it and everything  Windows 8.1

    Lightroom 4.4 keeps crashing saying "Lightroom encountered an error when reading from its preview cache and needs to quit" please help. I've tried reinstalling it and everything  Windows 8.1

    I assume you know where your catalogue file (the lrcat file) is located. In the same folder is a previews lrdata folder which you should delete or rename in Explorer, then start LR again.
    If I've made incorrect assumptions above, sorry, and we'll go back over it from the start.
    John

  • Macbook keeps crashing..how to read crash report?

    I am trying to figure out why my macbook keeps crashing. I took it into the apple store, they ran all kinds of diagnostic tests on it, and said everything looks fine. However, it keeps crashing. I've noticed that it crashes when:
    1) I open chrome, play a hulu video in chrome (or most flash video players)
    2) Often times when I drag a folder into itunes
    3) Open sonos music player and drag through songs (not all the time, but many times after it's been used a lot)
    It doesn't happen consistently with all of these instances, but with chrome it happens the most.  I'm not sure how to read these crash reports.. can someone help? It looks like a driver issue, but not sure.
    Interval Since Last Panic Report:  422441 sec
    Panics Since Last Report:          11
    Anonymous UUID:                    A88211BE-4F1E-4DE4-8812-A21E9C7EDACD
    Sat Aug 25 12:26:37 2012
    panic(cpu 0 caller 0xffffff7f80984947): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8113d3e000 0x0a5480a2, D0, P3/4
    Backtrace (CPU 0), Frame : Return Address
    0xffffff812f292e70 : 0xffffff8000220792
    0xffffff812f292ef0 : 0xffffff7f80984947
    0xffffff812f292f80 : 0xffffff7f80a74aa4
    0xffffff812f292fd0 : 0xffffff7f80a74b64
    0xffffff812f293030 : 0xffffff7f80d21749
    0xffffff812f293170 : 0xffffff7f80a93bed
    0xffffff812f2931a0 : 0xffffff7f8098e2c2
    0xffffff812f293250 : 0xffffff7f80989bc4
    0xffffff812f293440 : 0xffffff7f8098ae97
    0xffffff812f293500 : 0xffffff7f817fa336
    0xffffff812f293610 : 0xffffff7f817fa863
    0xffffff812f293630 : 0xffffff7f817c0498
    0xffffff812f293640 : 0xffffff7f817f9e67
    0xffffff812f293650 : 0xffffff7f817bfaca
    0xffffff812f293660 : 0xffffff7f817fa842
    0xffffff812f293680 : 0xffffff7f817c4220
    0xffffff812f2936c0 : 0xffffff7f817c102f
    0xffffff812f2936f0 : 0xffffff7f81829c3e
    0xffffff812f293770 : 0xffffff7f8181444b
    0xffffff812f2937d0 : 0xffffff7f81814846
    0xffffff812f293820 : 0xffffff7f81814abb
    0xffffff812f2938b0 : 0xffffff7f8181580f
    0xffffff812f2938e0 : 0xffffff7f817cd0b0
    0xffffff812f293aa0 : 0xffffff7f81815f68
    0xffffff812f293b60 : 0xffffff7f817ca119
    0xffffff812f293bc0 : 0xffffff800065501e
    0xffffff812f293be0 : 0xffffff80006558fa
    0xffffff812f293c40 : 0xffffff800065609b
    0xffffff812f293d80 : 0xffffff80002a3f08
    0xffffff812f293e80 : 0xffffff8000223096
    0xffffff812f293eb0 : 0xffffff80002148a9
    0xffffff812f293f10 : 0xffffff800021bbd8
    0xffffff812f293f70 : 0xffffff80002aef20
    0xffffff812f293fb0 : 0xffffff80002daa33
          Kernel Extensions in backtrace:
             com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 24000->0xffffff7f80bfdfff
                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[06C77CAA-586C-3AA7-94B7-A544F470025E]@0xffff ff7f8087f000
                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f80912000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f808da000
             com.apple.nvidia.nv50hal(7.1.8)[7596DB8C-AE9D-3C87-B11A-0ED8F940CAF8]@0xffffff7 f80bfe000->0xffffff7f80f1ffff
                dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 24000
             com.apple.GeForce(7.1.8)[00925AF3-22EE-3858-8BD3-06AE57DFCC86]@0xffffff7f817bf0 00->0xffffff7f8187efff
                dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 24000
                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f80912000
                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[06C77CAA-586C-3AA7-94B7-A544F470025E]@0xffff ff7f8087f000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f808da000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    11E53
    Kernel version:
    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 40384214051686
    last loaded kext at 15686064888167: com.apple.driver.AppleUSBCDC    4.1.17 (addr 0xffffff7f807cd000, size 16384)
    last unloaded kext at 15788181238822: com.apple.driver.AppleUSBCDC    4.1.17 (addr 0xffffff7f807cd000, size 12288)
    loaded kexts:
    com.vmware.kext.vmnet    3.0.0
    com.vmware.kext.vmioplug    3.0.0
    com.vmware.kext.vmci    3.0.0
    com.vmware.kext.vmx86    3.0.0
    com.rogueamoeba.hermes    4.1.0
    com.Cycling74.driver.Soundflower    1.6.2
    com.jft.driver.PdaNetDrv    1.0.64
    com.rogueamoeba.HermesAudio    4.1.0
    com.apple.filesystems.smbfs    1.7.2
    com.apple.driver.AppleIntelProfile    85.2
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AppleMikeyHIDDriver    122
    com.apple.driver.AppleHDA    2.2.0f3
    com.apple.driver.AppleUpstreamUserClient    3.5.9
    com.apple.driver.AppleMCCSControl    1.0.26
    com.apple.driver.AppleMikeyDriver    2.2.0f3
    com.apple.driver.AudioAUUC    1.59
    com.apple.driver.AGPM    100.12.42
    com.apple.driver.AppleIntelHDGraphics    7.1.8
    com.apple.driver.AppleIntelHDGraphicsFB    7.1.8
    com.apple.driver.SMCMotionSensor    3.0.2d6
    com.apple.driver.AppleSMCPDRC    5.0.0d0
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager    4.0.5f11
    com.apple.driver.AppleSMCLMU    2.0.1d2
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AudioIPCDriver    1.2.2
    com.apple.driver.ACPI_SMC_PlatformPlugin    5.0.0d0
    com.apple.driver.AppleMuxControl    3.0.16
    com.apple.GeForce    7.1.8
    com.apple.driver.AppleLPC    1.5.8
    com.apple.driver.AppleUSBTCButtons    225.2
    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.5f11
    com.apple.driver.AppleUSBTCKeyboard    225.2
    com.apple.driver.AppleIRController    312
    com.apple.driver.AppleUSBCardReader    3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    33
    com.apple.iokit.SCSITaskUserClient    3.2.0
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCISerialATAPI    2.0.3
    com.apple.iokit.IOAHCIBlockStorage    2.0.3
    com.apple.iokit.AppleBCM5701Ethernet    3.1.2b2
    com.apple.driver.AppleUSBHub    4.5.0
    com.apple.driver.AppleFWOHCI    4.8.9
    com.apple.driver.AirPort.Brcm4331    530.4.20
    com.apple.driver.AppleEFINVRAM    1.5.0
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleAHCIPort    2.3.0
    com.apple.driver.AppleUSBEHCI    4.5.8
    com.apple.driver.AppleACPIButtons    1.5
    com.apple.driver.AppleRTC    1.5
    com.apple.driver.AppleHPET    1.6
    com.apple.driver.AppleSMBIOS    1.8
    com.apple.driver.AppleACPIEC    1.5
    com.apple.driver.AppleAPIC    1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient    193.0.0
    com.apple.nke.applicationfirewall    3.2.30
    com.apple.security.quarantine    1.3
    com.apple.driver.AppleIntelCPUPowerManagement    193.0.0
    com.apple.driver.AppleProfileTimestampAction    85.2
    com.apple.driver.AppleProfileThreadInfoAction    85.2
    com.apple.driver.AppleProfileRegisterStateAction    85.2
    com.apple.driver.AppleProfileReadCounterAction    85.2
    com.apple.driver.AppleProfileKEventAction    85.2
    com.apple.driver.AppleProfileCallstackAction    85.2
    com.apple.iokit.AppleProfileFamily    85.2
    com.apple.kext.triggers    1.0
    com.apple.driver.DspFuncLib    2.2.0f3
    com.apple.driver.AppleSMBusController    1.0.10d0
    com.apple.iokit.IOSurface    80.0.2
    com.apple.iokit.IOFireWireIP    2.2.4
    com.apple.iokit.IOSerialFamily    10.0.5
    com.apple.driver.AppleHDAController    2.2.0f3
    com.apple.iokit.IOHDAFamily    2.2.0f3
    com.apple.iokit.IOAudioFamily    1.8.6fc17
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.driver.ApplePolicyControl    3.0.16
    com.apple.driver.AppleSMC    3.1.3d8
    com.apple.driver.IOPlatformPluginLegacy    5.0.0d0
    com.apple.driver.AppleGraphicsControl    3.0.16
    com.apple.driver.AppleSMBusPCI    1.0.10d0
    com.apple.driver.IOPlatformPluginFamily    5.1.0d17
    com.apple.driver.AppleBacklightExpert    1.0.3
    com.apple.nvidia.nv50hal    7.1.8
    com.apple.NVDAResman    7.1.8
    com.apple.iokit.IONDRVSupport    2.3.2
    com.apple.iokit.IOGraphicsFamily    2.3.2
    com.apple.driver.AppleUSBBluetoothHCIController    4.0.5f11
    com.apple.iokit.IOBluetoothFamily    4.0.5f11
    com.apple.driver.AppleUSBMultitouch    227.1
    com.apple.iokit.IOUSBHIDDriver    4.4.5
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.2.0
    com.apple.iokit.IOUSBMassStorageClass    3.0.1
    com.apple.driver.AppleUSBMergeNub    4.5.3
    com.apple.driver.AppleUSBComposite    4.5.8
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.0
    com.apple.iokit.IOBDStorageFamily    1.6
    com.apple.iokit.IODVDStorageFamily    1.7
    com.apple.iokit.IOCDStorageFamily    1.7
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.0
    com.apple.iokit.IOEthernetAVBController    1.0.1b1
    com.apple.iokit.IOUSBUserClient    4.5.8
    com.apple.iokit.IOFireWireFamily    4.4.5
    com.apple.iokit.IO80211Family    420.3
    com.apple.iokit.IONetworkingFamily    2.1
    com.apple.iokit.IOAHCIFamily    2.0.8
    com.apple.iokit.IOUSBFamily    4.5.8
    com.apple.driver.AppleEFIRuntime    1.5.0
    com.apple.iokit.IOHIDFamily    1.7.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    177.5
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    7
    com.apple.driver.DiskImages    331.6
    com.apple.iokit.IOStorageFamily    1.7.1
    com.apple.driver.AppleKeyStore    28.18
    com.apple.driver.AppleACPIPlatform    1.5
    com.apple.iokit.IOPCIFamily    2.6.8
    com.apple.iokit.IOACPIFamily    1.4

    "I took it into the apple store, they ran all kinds of diagnostic tests on it, and said everything looks fine."
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    All they can do is wear a cool tee-shirt and read you is what it written on the label (in case you don't know how to read, it helps).
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    It crashes about every 50 minutes when I (try to) work, almost everytime the computer recovers from sleep, when I launch iTunes (their own software !!!), ...
    I remember those cool guys making fun of the competition ; they're now at the exact same point ! Good job guys !!!

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  • Adobe Reader 11.0.3 keeps crashing while I'm editing documents

    Adobe Reader 11.0.3 keeps crashing while I'm editing documents

    Pat,I downloaded 11.0.07 but it is still crashing.  Any other suggestions?
    Joe
          From: Pat Willener <[email protected]>
    To: jose free <[email protected]>
    Sent: Monday, October 6, 2014 7:43 PM
    Subject:  Adobe Reader 11.0.3 keeps crashing while I'm editing documents
    Adobe Reader 11.0.3 keeps crashing while I'm editing documents
    created by Pat Willener in Adobe Reader - View the full discussionAdobe Reader cannot edit documents. If it crashes when doing something else (e.g. filling forms, commenting, ...), update to 11.0.09 and try again. Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6797701#6797701 Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:  To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.  Start a new discussion in Adobe Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • Adobe keeps crashing, you can be on a web page reading and the browser opens the page in a new browser. I did not have this problem the older versions. What can I do to fix this problem.

    adobe keeps crashing, you can be on a web page reading and the browser opens the page in a new browser. I did not have this problem the older versions. What can I do to fix this problem.

    See [[Firefox keeps opening many tabs or windows]]

  • Have read posts re the iOS 6.1 mess up... but how do I fix this? It says 6.1.1 is there to correct this problem but it is not on iTunes to download. I cannot updte apps, download apps and have had to remove apps because they keep crashing! Very angry!

    have read posts re the iOS 6.1 mess up... but how do I fix this? It says 6.1.1 is there to correct this problem but it is not on iTunes to download. I cannot updte apps, download apps and have had to remove apps because they keep crashing! Very angry!

    I cannot update apps, download apps and have had to remove apps because they keep crashing!
    I have turned off, removed apps, tried to reinstall them. iTunes can't download them either, the updates for them won't work.
    Never had problems with iPhones until now and this has really annoyed me... Apps have cost me money have had to go because they won't function
    the error messages say that data cannot be downloaded at this time and it is ot because I do not have free space because I have removed items to make sure there is room!

  • Adobe Reader keeps crashing   Mac User

    It keeps crashing when I browse through it. I then force quit the application, & reopen it.

    Hi ctw1979,
    Please remove and the reinstall Adobe Reader from the link mentioned here:
    Adobe Acrobat Reader DC Install for all versions
    Check if it still crashes and let me know.
    Regards,
    Anubha

  • Adobe Reader keeps crashing on iPad Air

    Not sure if this has already been mentioned by others but my adobe reader keeps crashing every time I pull up any power points since the last update. It is really frustrating since I have so many power points on it from school saved with notes. Is there any way this can be fixed or it in the processed of being fixed in the next update? I have the iPad Air with the latest iOS software. Thank you!

    This is not a problem that we have seen or that others have reported. Can you please share one of the files you are opening by emailing it to [email protected]?
    Thanks!

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