Reader XI signature settings not sticky

After hair-pulling frustration seeking a solution to signature incompatibility issues among various versions of Acrobat (we have installations of Acrobat 5, 7, X, and XI in our organization, both 32 and 64-bit, and the lower versions often cannot sign documents after they have been signed using higher versions), Adobe has saved the day by adding full-featured signature capabilities to Reader XI (well, almost full-featured - there's still no invisible signature option; please add).
So I've written and distributed detailed instructions describing how to install Reader XI, how to create a pfx file, and how to sign documents with the pdf vector signature images.
So far this is working well for everyone, but for some users, the settings aren't sticking and they have to browse to and select the pfx file each time they open Reader XI to sign a document. The settings stick as long as the instance of Reader XI is open, but as soon as the instance is closed and opened again, the selection must be made again.
Is this a known problem with a solution?
Thanks.

Hello,
As you mentioned some users in your organisation are facing this issue, is there any user profile difference between the working and non working ones? Also do you face the same issue with the admin accounts as well?
Try to upgrade the Reader to the latest version, see if that helps.
~Deepak

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