Reading Panes views on Shared Mailbox changes automatically issue

Can someone please advise if this is a known bug or if it's just because it is the way the software is configured?
Our email account are hosted by Microsoft on Office365.
Email accounts are added as an account on Outlook2010.
When accessing shared mailboxes, the reading pane view settings changes automatically from time to time from "Date to Category". 
I noticed that others have raised a query on this previously but never got a properly answer.
NOTE:  PLEASE DO NOT SUGGEST TURNING OFF READING PANE AS THAT IS A STUPID IDEA FOR THOSE WHO SUGGESTS IT.  We all know you can turn it off as an option but if people wants to use it, you don't just tell them not to use it as a workaround.
You wouldn't tell someone to go catch a bus if their car is broken temporary.  You fix the car so that you can use it later.
Thank you.

Hi,
According to my konwledge and research, this issue is relate to Outlook Client.
I suggest you contact Outlook Support Team so that your can get more professional suggestions. For your convenience:
https://social.technet.microsoft.com/Forums/en-US/home?forum=outlook&filter=alltypes&sort=lastpostdesc
Thanks

Similar Messages

  • Read Status does not apply correctly when working out of a shared mailbox.

    since updating to the Exchange 2010 SP3 RU4, users have been experiencing the same issues when working out of shared mailboxes. when user 1 opens an email or manually marks the email as read the status does not change from their perspective, the email remains
    unread. however, the other users viewing the shared mailbox immediately see the status change to read. User 1 has to re-sort his email from catagory to received or from ect. As soon as the emails are resorted the status changes. alternatively, if User 1 views
    another folder and returns back. the email is marked as read.
    This problem happens with Outlook 2007 and 2010
    This happens after re-creating the profile
    opening outlook with the switches /cleanprofile /cleanviews seems to solve the problem for an hour or so.
    I have run mailbox repairs on the server for the mailboxes in question.
    changing the behaviour in tools>options>reading pane> has no effect.

    Hi Brenn,
    To narrow down the issue, we need more investigation:
    1.Does the issue occurs only in Category view? Please check if user 1 set the view to Date and email read status update.
    2.Does the issue occurs to user1's own mailbox with the same setting as shared mailbox?
    3.If the shared mailbox is in cached mode, please check Account Settings > Change > More Settings... > Adwanced > Use Cached Exchange mode > check Download shared folders.
    4.Please switch to online mode for shared mailbox and test the issue.
    Regards,
    Rebecca Tu
    TechNet Community Support

  • Shared mailbox and personal mailbox showing identical content in Outlook

    I have one user on Outlook 2010 who has Full Access permissions to a shared mailbox. In OWA, everything looks fine, but in Outlook, the shared mailbox shows the contents of her personal mailbox instead of the content of the shared mailbox.
    If she views the shared mailbox's Inbox, it shows her the contents of her own Inbox instead of the shared mailbox. If she attempts to view the shared mailbox's Calendar, it shows her nothing at all. There are no error messages.
    I configured a separate Mail profile (via Control Panel) for the shared mailbox, and that works fine also.
    I deleted her Mail profile and all cached Outlook data, then created a new profile, and let Outlook recache all the data. Same problem.
    Any ideas what is going on or how to fix it?
    Blog /
    Facebook / Twitter

    Finally some moderately helpful info:
    The end user logs into a computer on an untrusted, foreign AD domain (domain2.com) using an account from that domain. She then logs into her Exchange mailbox in Outlook using her domain.com account.
    Every domain2.com computer she logs into gives her the same random mailbox mirroring problem.
    I had her log into Outlook on a computer on domain.com located in my office and leave it running for 3 days. Every time her Outlook client on her regular computer would start or stop mirroring mailboxes, she would let me know, and I'd check the computer
    in my office and find no problem.
    So the problem is something in the foreign domain or something that that domain's administrators are doing to the computers. Unfortunately, several other people on that domain are using mailboxes and shared mailboxes on my Exchange servers in the exact same
    configuration and are not having this problem. It is only this one user.
    I am pretty sure they are not using roaming profiles. I know they are not using mandatory profiles.
    Blog /
    Twitter

  • TS4002 I want to view my emails with the reading pane at the bottom of the screen - I cannot change it from a vertical column view. Used to be 'classic view' in mobile me. Anyone know how to do it?

    I want to read my emails in horizontal view - reading pane at the bottom of the monitor - on iCloud. I cannot change the view from vertical and columns? Anyone know how I can do this? It was called 'classic view' in Mobileme.

    Thanks, got that.
    That's OK on 'mail'.
    My problem is on webmail -  when I open my email on    iCloud I have the columns and cannot find where to change the view.
    Any further ideas?

  • Email body automatically changes inside a shared mailbox.

    Hi There,
    We have exchange 2010 environment sp3 Ru6. We have some users accessing a Shared mailbox via outlook and sometimes a few of them face the issue of the email body of an email getting replaced with another email in the same mailbox (both emails then have same
    images in their body). for example. if there is a mail from one sender with a certain subject and an image pasted in the body then sometimes another email from a different sender with a different subject is also observed to have the same image pasted in its
    body (thereby replacing its own). this has happened with a lot of users using the mailbox and with random emails.
    Kindly note: users have arranged the emails by their color categories. it happens if email is in any of the folder in shared mailbox and happens only in a few cases.
    Looking for an urgent solution

    Hi Ramandeep,
    According to your description, I understand that some e-mail send to shared mailbox are be inserted an image in the body.
    If I have misunderstand your concern, please do not hesitate to let me know.
    This may be related to transport rule, it can add some picture as disclaimer in message. Please open EMC to double check whether problematic message trigger the rule. More details about
    Understanding Disclaimers, please refer to:
    http://technet.microsoft.com/en-us/library/bb124352(v=exchg.141).aspx#Images
    Additional, we can use Message Tracking or Deliver Report tools with problematic message to get more helpful message for further troubleshooting. For your reference:
    http://technet.microsoft.com/en-us/library/bb124375(v=exchg.150).aspx
    Best Regards,
    Allen Wang

  • Outlook 2010 shared mailbox marked as read/unread issue

    Hi Outlook Pro's,
    We've got a weird issue on a shared e-mail account in exchange. 2 users accessing the shared account currently experience this issue whereas another one works fine and we're trying to determine the source of the problem.
    When browsing the shared e-mail account's inbox, and opening an e-mail, the e-mail isn't marked as read in the inbox. This is a problem as other users viewing the same e-mail account can't see whether the e-mail is being serviced.
    However, if we categorize the e-mail, it is marked as read/unread instantly. Or if we switch to the users personal inbox and back again it changes the read/unread status.
    User services has tried the following:-
    1. Changed Reading Pane options for when the mail item is marked as read.
    2. Enabled the reading pane addon for Outlook.
    3. Repairing the OST (clearing the exchange cache)
    3. Switching the effected user to another computer, it's almost like the problem follows their profile.
    The e-mail account is shared between 5 users, only 2 of which are experiencing this problem.
    Is there anything else we can try on the user end?
    What should we investigate in Exchange?

    Analysed first according to your description.
    1. Changed Reading Pane options for when the mail item is marked as read. - no option problem
    2. Enabled the reading pane addon for Outlook. - What's add-ins in your site?
    3. Repairing the OST (clearing the exchange cache) - Not the problem for data file itself
    4. Switching the effected user to another computer, it's almost like the problem follows their profile. - Not the problem related the shared mailbox
    5. The e-mail account is shared between 5 users, only 2 of which are experiencing this problem - conflict with the result of Point 4, it looks the local profile still be the doubt..
    At this point, please try to run Outlook.exe with safe mode on those two problematic computers and avoid any add-ins interrupt. You may also use the switch command-line /cleanviews to check the result as well.
    On other hand, please double confirm if the problematic computers' connection status vs. none-issue machines'. Using the cable connection with the same network speed? RPC/MAPI or RPC over http? etc... Any difference might be the cause.
    Tony Chen
    TechNet Community Support

  • How do I set-up a Shared Folder to automatically grant read

    In OS 10.6.8, how do I set-up a Shared folder to automatically grant read & write access to all new MS Office files?  Older files are fine.  But, when new files are created and saved by one registered user, those files are "read-only" when opened by a different registered user, even though the permissions that are on the "Shared Folder" are read and write for each of the registered user groups.  Can't this be changed somehow?  The computer is used by two different work groups and some of the WORD or PPTX files are shared by both both work groups and are in the /users/shared folder when one of the user groups creates a new file and saves it to the Shared folder, it can't be edited unless saved with a different name.  I need to be able to fix this.  I assume it's an Office problem.  If I can fix using terminal commands, please be detailed.
    Thank you.
    dhg

    For iPhoto 09 (version 8.0.2) and later:
    What you mean by 'share'.
    If you want the other user to be able to see the pics, but not add to, change or alter your library, then enable Sharing in your iPhoto (Preferences -> Sharing), leave iPhoto running and use Fast User Switching to open the other account. In that account, enable 'Look For Shared Libraries'. Your Library will appear in the other source pane.
    Any user can drag a pic from the Shared Library to their own in the iPhoto Window.
    Remember iPhoto must be running in both accounts for this to work.
    If you want the other user to have the same access to the library as you: to be able to add, edit, organise, keyword etc.
    Quit iPhoto in both accounts. Move the Library to the Users / Shared Folder
    (You can also use an external HD set to ignore permissions, a Disk Image or even partition your Hard Disk.)
    In each account in turn: Double click on the Library to open it. (You may be asked to repair the Library Permissions.) From that point on, this will be the default library location. Both accounts will have full access to the library, in fact, both accounts will 'own' it.
    However, there is a catch with this system and it is a significant one. iPhoto is not a multi-user app., it does not have the code to negotiate two users simultaneously writing to the database, and trying will cause db corruption. So only one user at a time, and back up, back up back up.

  • Marking "Read" When Viewing in Preview Pane

    Hi,
    Just upgraded to Leopard... I'm trying to find a way to set Mail so that when you just scroll through the email message list and are viewing in the Preview Pane it doesn't automatically mark the message as "Read". I don't want it to show "Read" unless I actually OPEN the message... Is there a way to do this?!
    Thanks!

    I'm disappointed that Mail on the mac has not added options to control Marking as Read When Viewing in the Preview Pane. I'm using Mail 3.6 (latest as of July 2009) on 10.5.7, and this is still not supported. I have just finished switching to a new mac from a PowerBook G4 867 which I purchased in 2002, and I moved Entourage v.X (not even 2004 or 2008) app and mailboxes over to my new macbook pro. Then I used Mail 3.6 to Import Mailboxes from Entourage. I also imported contacts to Address Book and calendar items to iCal, etc. Finally I can leave Entourage behind --> Not necessarily.
    Entourage v.X and Windows Outlook have had this feature for at least five years. Why has this feature been skipped in Mail all this time?
    Previewing a message is not the same as Reading the message. Situation one: I like to use the up/down arrows to scroll quickly through messages, and consider which are the most important. Oops, now they're all marked Read! Situation two: Occasionally I click on the wrong message. Oops - it's marked Read now.
    Simplest solution: Provide an on/off control: Mark Previewed Messages as Read - on or off
    Richer solution: Provide timer control: Mark Previewed Messages as Read After 'n' seconds: - <n>
    At least give us the Simpler boolean solution.
    I found several threads on the same topic marked as Answered/Resolved. The workaround of getting rid of the preview pane is a poor workaround compared to what has been requested though it seems to be all we have so far. Admins should close the dangling threads only after posting a note indicating why.
    TruePreview was proposed as a solution in one of the threads, but I have not tried that. If others have tried and are happy with it, please let me know.
    Thanks...Alan

  • Users are unable to view private mails of shared mailbox

    We are facing one issue here with shared mailbox ( helpdesk and servicedesk) . users are not able to view mails which marked as private to helpdesk ID
    Symptom:- users having full access to shared mailboxes are unable to view private mails received in shared mailbox.
    Product: Outlook 2010 SP2/ Outlook 2013

    Did you try the article I suggested?
    Essentially, the "owner" of the mailbox needs to grant "show all items, including Private, to my delegates".
    I think MSFT introduced this change (to honour the Private flags) in OL2010, and earlier versions did not respect the Private flags.
    (some customers want private to be properly private. other customers, don't want private to be private, if you know what I mean ;)
    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

  • How do I change the reading pane or preview pane from vertical to horizontal in Mail?

    How do I change the reading pane or preview pane from vertical to horizontal in Mail?

    From the Mail menu bar click Mail > Preferences then select the Viewing tab.
    Select:  Use classic layout

  • How to make a Shared mailbox folder appear on everyones mailbox automatically

    Hello, I need to find a way for a Shared mailbox
    folder to appear in everyone’s mailbox automatically – preferably in their favorites. We currently have a Public Folder where everyone in the company can drag or email any suspicious, fishing, etc.
    emails. Unfortunately that is not good enough for our company's upper management. They
    wants me to find a way to add a folder on everyone’s mailbox so they can easily find it under their favorites and drag any questionable messages to it.
    I created a Shared mailbox for this purpose and a folder and I gave everyone access to it. Now
    I’m not sure how to make this folder appear automatically in everyone’s mailbox favorites. If there is a way to accomplish this I would appreciate any suggestions.  I wonder if there is a
    powershellcmdlet that can help me do this. Any assistance will be greatly appreciated. For now we are running on a mix environment Exchange 2010/2013, but pretty soon it will be 2013 only. Thanks in advance for your assistance.
     

    I wouldn't recommend this method, trust me this might become mess if doesn't go to right direction. People might use this shared mailbox for their
    own use. Best practice is to create a shared mailbox with some sensible name like [email protected] or
    something like that and then share it on the announcement board or send an announcement mail to all users and ask them to forward their spam, suspicious, fishing mails to this address.

  • How do I change the mail reading pane from horizontal to vertical ?

    How do I change the mail reading pane from horizontal to vertical ?  Help !!

    Mail > Preferences > Viewing
    Select or deselect:  Use classic layout

  • Exch2010: User mailbox changed to Shared Mailbox

    [apologies for posting in the Exch 2013 section - the drop down did not show legacy exchange forum categories!]
    I recently migrated from Exchange 2003 to 2010. Mailboxes were moved and showing in EMC as 'User Mailbox'. All good. 
    Now, two weeks later, around 10 of the 60 mailboxes are now showing as 'Shared Mailbox' and I'm not sure why, or how this changed.
    There is no pattern to why some users have been converted, they are a mixed bag of staff. I have compared mailbox permissions and send as permissions with 'User Mailbox' types but can't see any difference. The users affected have not reported any issues
    to me. 
    What would cause this to happen? I am keen to convert back to User Mailbox type but want to be sure this doesn't happen again.
    Thanks

    Hi,
    The issue is odd. I recommend you check event log to see if there is any clues. Maybe someone converted user mailbox to shared mailbox.
    When you run the Set-Mailbox -Type Shared command to convert user mailbox to shared mailbox successfully, this operation will be logged.
    Open Event Viewer, locate the path: Applications and Services Logs -> MSExchange Management, check if there is related event.
    Best regards,
    Belinda
    Belinda Ma
    TechNet Community Support

  • Trouble reading/accessing a shared mailbox (via imap)

    I am having troubles accessing/reading a shared mailbox using IMAP.
    I have no problems accessing my own mailbox, but my account has a shared mailbox that I want to parse through, using javamail, in order to perform activities based on what emails arrive.
    Am I attempting the impossible?

    Yes, I think you are. You're attempting to get help without providing any of the information that would be necessary for someone to help you.Understood. (and agreed)
    What server are you using?MS Exchange 2007
    How are you accessing the shared mailbox?I don't know how to access it, that's kinda the question. When I open ms outlook I see my own private mailbox with folders (that I can access via javamail no problems) and I also see a shared mailbox at the bottom of the list, lets call it Mailbox Otherstuff. This is the mailbox that I want my app to access and read.
    Here's a sample of some code that I've used to successfully access my own private mailbox...
    session = Session.getDefaultInstance(System.getProperties(), null);
    session.setDebug(true);
    store = (IMAPStore) session.getStore("imap");
    store.connect(mailserver, username, password);
    Folder publicFolder = store.getFolder("/");
    Folder[] folders = publicFolder.list("*");
    How does it fail? What does the protocol trace show?There is no failure per-se, I just don't know what code I need to add/change/modify so that my app can access a shared mailbox instead of my own private mailbox (which is the default?)

  • I could do this before installing Maverick but cannot do it now.It is nice and convenient how Mac OS X Mail displays messages semi-automatically when you just select them. But wouldn't a bigger view of the mailbox be useful sometimes? Yes, and it's easier

    It is nice and convenient how Mac OS X Mail displays messages semi-automatically when you just select them. But wouldn't a bigger view of the mailbox be useful sometimes?
    Yes, and it's easier to get than you maybe think.
    Hide the Preview Pane and Delete Mail Without Opening It in Mac OS X Mail
    To hide the message preview pane in Mac OS X Mail:
    Double-click the bar that separates the message pane from the mailbox pane.
    Now, to delete any email:
    Highlight the message or messages you want to delete.Hold down the Command key while selecting with the mouse to highlight multiple emails and Shift to highlight a range.
    Press Del.
    To get the preview pane back, double-click the same bar again.
    Cannot do this now since installing Maverick

    It is nice and convenient how Mac OS X Mail displays messages semi-automatically when you just select them. But wouldn't a bigger view of the mailbox be useful sometimes?
    Yes, and it's easier to get than you maybe think.
    Hide the Preview Pane and Delete Mail Without Opening It in Mac OS X Mail
    To hide the message preview pane in Mac OS X Mail:
    Double-click the bar that separates the message pane from the mailbox pane.
    Now, to delete any email:
    Highlight the message or messages you want to delete.Hold down the Command key while selecting with the mouse to highlight multiple emails and Shift to highlight a range.
    Press Del.
    To get the preview pane back, double-click the same bar again.
    Cannot do this now since installing Maverick

Maybe you are looking for