Ready button not coming in IC Web Client

Hi All,
In CRM IC webclient i am getting all the toolbar button like accept,reject ...relating to telephony but no mode like Ready and not ready is not coming in ,Can anybody pls suggest....
Thanks..
Raj

Hello Raj,
In order to get the workmode buttons the configuration for the
communication software profile has to be completed.
The IC profile DEFAULT does not contain an entry for the CMS
profile. The CMS profile itself is maintained in transaction
, which can be found in the WebClient customizing
within the node 'Communication Channels'.
In addition further communication management software settings might
have to be maintained. Please follow in the Easy Access Menu the path
'Interaction Center' - 'Interaction Center WebClient' -
'Administration ' - 'Communication Management Software' and adjust
these settings.
Hopefully this helps!
Best regards, Gerhard

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