"Real person" my (CENSORE

[color="#ff0000"]I sent a message through the automated webform, and got a response:
Hello!
Thank you for contacting Creative Labs.
A member of the Customer Support Team will respond to your inquiry as
soon as possible. Our current average response time is 24 hours.
Please note that sending multiple requests may cause a delay in
receiving a response.
Until you receive our reply (from a real person this time!), here are
some additional resources that might assist you right away.
- - - Recei've 24x7 Creative Online Technical Support - - -
You?re welcome to explore all of our self-help support services for
assistance with your product.
- Knowledge Base of step-by-step troubleshooting solutions
- Most recent drivers, firmware and application updates
- Automatic driver and application updates for many products
- Automatic ZEN and MuVo diagnostic and update tools
- Product manuals and tutorials
- User-to-user discussion forums
To explore our support available support options now, visit:
www.**bleep**.com
- - - Subscribe for Exclusi've Creative News and Special Offers - - -
You can be the first to learn about new Creative products and receive
exclusi've special offers. We won?t share your email address with others
and you can unsubscribe at any time.
To subscribe today, visit:
http://us.creative.com/contactus/subscription/
- - - Discover the Creative Family of Products - - -
Designed with you in mind, Creative has a wide variety of award-winning
products and accessories to elevate your digital entertainment
experience.
Explore the Creative product catalog to learn more at:
http://us.creative.com/shop/
Thank you for choosing Creative Labs.
Sincerely,
Creative Labs Customer Support
Note: This is an automated reply. Please do not reply to this email as
it cannot be answered.
============================================
[size="4" color="#ff0000">Then I got another response:
Dear Andy,
Thank you for contacting Creative Labs regarding your ZEN Xtra.
I realize through your email description that you're inquiring about the
firmware update of your Zen Xtra.
Based upon your product's date of purchase, December 0 2004, it appears
you're beyond the complementary telephone (60 days) and e-mail ( year)
support period.
If you are covered under a Creative Care Protection Plan (CCPP) and are
within the warranty and service coverage of your plan, please reply back
with the e-mail address the plan was purchased under, as well as your
CCPP order and reference number.
If you are beyond your complimentary support period and not covered by a
Creative Care Protection Plan, there are helpful support options that
are still available to you if you need assistance with your player's
firmware.
. You may take advantage of our free web support services by visiting
www.**bleep**.com to access the following resources:
Knowledge Base of expert solutions, frequently asked questions, and
reference material
Download drivers and application updates
Auto update will automatically detect and download the latest updates
for you (not available for all products)
Product documentation
Tutorials
User-to-user customer discussion forums
2. You can purchase a Creative Tutor session to receive expert help and
advice from a Technical Advisor by phone. Each Creative Tutor session
is only $2.99 and covers one support issue for up to 30 minutes. To
start, simply call -405-707-8777 Monday through Friday from 9AM until
6PM Central Time. Please have your credit card ready when calling.
3. If you believe you product is in need of repair and wish to simply
pay for an out of warranty repair, you're welcome to reply to this
message to request an out of warranty repair. Simply confirm your
product's name, model number, serial number and an advisor will provide
you with a repair quote and instructions on how to safely ship your
product to Creative.
4. You may utilize 3rd party on-line forums and discussion groups that
can be found using on-line search engines.
You may also have the option of buying a new product or a new
replacement at a cheap price. Please visit the link below for
information or to order online:
http://us.creative.com/shop/shopcate...p?category=84&
Thank you for choosing Creative Labs.
Best Regards,
**removed**
Technical Support
Creative Labs Americas
CCPP - Protect your ZEN MP3 Player by extending your warranty to a full
2 years with a Creative Care Protection Plan.
http://us.creative.com/redirect.asp?id=34
Accessories - Accessorize your ZEN and MuVo with a remote, docking
station, travel charger, extra batteries, protecti've cases, premium
headphones and earphones, wireless transmitters, and more!
http://us.creative.com/redirect.asp?id=32
Speakers - High fidelity is simplified with Creative BasXPort Speakers
for your PC and LCD TV -- Hear booming bass without the hassle and wires
of a space hogging subwoofer.
http://us.creative.com/redirect.asp?id=0698
Original Message Follows:
==================================
Subject: CLI - Technical Support Request - (ZEN Xtra)
Name:
E-mail Address:
Self Description: Intermediate PC User
Region: Americas
Country: United States of America
Support Inquiry: ID(4) I am upgrading a currently installed product
Product: ZEN Xtra
CCPP Certificate Number:
Serial Number:
Purchase Date: 0/2/2004
Operating System: Windows XP
Creative Model Number:
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
I own two Zen Xtras (one 30GB and one 40GB.) I wish to upgrade them to
PlaysForSure firmware. However, I have heard of problems occurring with
the firmware update. Is there any way to update the firmware safely?
Also, if my player is bricked during the firmware update process, is it
my fault, and why?
==================================
Um, whatever happened to "a reply from a real person"? Or does that cost extra?

(Note: Unless I get another reply within three days, from a real person, that is relevant to my question, then I swear to God that the aforementioned Zen Xtra is the last Creative product that goes into my house.)


Moderator's note: I have edited your post removing your personal details to protect your privacy. Please remove the name of the advisor when making such posts.
Message Edited by KokChoy-CL on 05-07-2008 08:49 AM

From what oboewan posted and what I have recieved (and what others have posted in other threads) it seems clear to me that these are automated responses that use keywords within the person's email to decide what those responses will be. Since no AI has yet to pass the Turing Test this is a recipe for disaster. Sure the auto responder will get some of the soloutions correct but, more often than not, it will create frustration on the part of the user looking for help.
I don't believe that it is a real person that is doing the cutting and pasting.
Even if I'm wrong and it is a real person do you not believe that we deserve better customer support for the money we pay for the product? When I pay $00 for a product I expect that, if there is a problem, I will recieve proper customer support without having to deal with language barriers and solutions that don't deal with the actual problem I'm having. Perhaps I'm old fashioned but there was a time when companies would bend over backwards to satisfy the customer.
Follows is my set of emails with them. I sent my system information in an attatchment in the first email I sent to them.
Dear Jane,
Thank you for contacting us at Creative Technical Support; we appreciate
the opportunity to assist you.
From your descriptions, you are having issue with the updated driver you
had download from our website got error.
I apologize for any inconveniences this issue is causing you. Let me see
what I can do to assist you in resolving the issue you are facing.
I would also need you to provide us your system information in order for
us to assist you further.
Please follow the steps given below to capture the information and send
to us.
. Install the System Information tool on your computer by referring to
our Knowledge Base at the following address.
[What is the Creative System Information tool?]
http://us.creative.com/support/kb/ar...p?l=3&sid=2964
2. With the XXX connected, click Start --> Programs --> Creative -->
Creative System Information?
3. Click Save, take note of where the file will be saved and click OK
4. Exit the program.
5. Attach it to this email that you are replying
Thank you for contacting us again at Creative Technical Support.
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards,
[Bleep]
Technical Support
Creative Labs Americas
To provide feedback on your "Creative Experience" please click on the
following link:
http://www.**bleep**.com/support/con...asp?r=CLI&d=TS
This link is provided so that you may provide feedback on your "Creative
Experience". If you require further troubleshooting or have additional
questions simply reply to the original mail and we will be glad to
assist you.
Original Message Follows:
I'm getting the distinct impression that I am NOT conversing with a real
person. I already said that I downloaded that file sucessfully but got
the
file error I mentioned.
----- Original Message -----
From: "Creative Americas Customer Support"
<[email protected]>
To: [Bleep]
Sent: Friday, May 30, 2008 2:5 AM
Subject: Re: Creative System Information (English : Sound Blaster X-Fi
Xtreme Gamer) (KMM684255I0L0KM)
>
>
>
> Dear Jane,
>
> Thank you for contacting us at Creative Technical Support; we
appreciate
> the opportunity to assist you.
>
> From your descriptions, you are having issue with downloading updates
> for your Sound card.
>
> I apologize for any inconveniences this issue is causing you. Let me
see
> what I can do to assist you in resolving the issue you are facing.
>
> Here is some solutions you can try, you can try to download the
updates
> for your sound card using another PC.
>
> If the issue still persists, you may try to download the the updated
> driver from our website at:
>
> http://us.creative.com/support/downloads/
>
> -Click on Sound Blaster -X-Fi -Sound Blaster X-Fi XtremeGamer -press
> Next to continue.
> -Select your operating system -Window XP -Press Go to proceed.
> -Download the driver:Creative Sound Blaster X-Fi series Driver
2.5.0006
> (63.05 MB)
>
> If you still unable to download the updated driver, you may like to
> contact our Customer Service at (800) 998-000, 9AM-6PM Central Time,
> Monday-Friday to check for the availability and to place an order for
> the updated installation disk for your Sound Blaster X-Fi
> XtremeGamer.
>
> Again, I apologize for the issue you are facing. Meanwhile, you may
like
> to take a look at our Aurvana X-Fi Noise-Canceling Headphones.
>
> The world's first noise-canceling headphone equipped with X-Fi
> technology is now available within your reach! This portable headphone
> allows you to immerse yourself deeply into the crystal clear music and
> at the same time, filter out the surrounding noise. Thus, allowing you
> to be mesmerized by your dynamic music. What?s more? This product is
the
> winner of PC Editors? Choice!
>
> If you wish to find out more information on this wonderful and
fantastic
> headphone for your player, please kindly check it out on our website
at:
> http://us.creative.com/products/prod...9&product=6975
>
>
> If you still require assistance, please reply to this email with any
> previous correspondence to ensure the quickest and most accurate
> service.
>
> Best Regards,
>
> [Bleep]
> Technical Support
> Creative Labs Americas
>
>
>
> To provide feedback on your "Creative Experience" please click on the
> following link:
>
> http://www.**bleep**.com/support/con...asp?r=CLI&d=TS
>
> This link is provided so that you may provide feedback on your
"Creative
> Experience". If you require further troubleshooting or have additional
> questions simply reply to the original mail and we will be glad to
> assist you.
>
>
>
> Original Message Follows:
> ------------------------
> I did NOT have an issue with the installation of my sound card. I am
> having
> an issue with the installation of the driver UPDATE from your website.
> Did
> you even bother to read my email?
>
> All I want to know is do I have to keep redownloading the update until
I
> get
> a good copy? Since it takes 4 hours to download the update I'd prefer
> to
> have another option.
>
> ----- Original Message -----
> From: "Creative Americas Customer Support"
> <[email protected]>
> To: [Bleep]
> Sent: Thursday, May 29, 2008 :47 AM
> Subject: Re: Creative System Information (English : Sound Blaster X-Fi
> Xtreme Gamer) (KMM6839607I0L0KM)
>
>
>>
>>
>>
>> Dear Jane
>>
>> Thank you for reaching us at Creative Technical Support; we
appreciate
>> the opportunity to assist you.
>>
>> From the description you provided, I understand you had an issue with
>> the installation of your sound card.
>>
>> I apologize for any inconvenience caused from this experience. Please
>> allow me to assist you further in resolving the issue.
>>
>> Prior sending us an email, our website suggested some solutions for
> the
>> issues that you are having. Some information that I provide might be
>> repetiti've, but I want to get you the solutions that have highest
>> probability of resolving your issue.
>>
>> Here are a few suggestions that you can try:
>>
>> . Kindly try to do ?Clean Sweep? first & then please uninstall your
>> sound card drivers & its application. Please refer to the article
> below
>> for details:
>>
>> Uninstalling Sound Blaster Drivers and Applications
>> http://support.creative.com/kb/ShowArticle.aspx?sid=72
>>
>> 2. Next please reinstall your sound card drivers & its application.
>> Kindly refer to the article below for details:
>>
>> Installing Sound Blaster Drivers and Applications
>> http://support.creative.com/kb/ShowA....aspx?sid=4233
>>
>> Note: If your computer OS is Windows Vista, DO NOT use the
> installation
>> CD as it is for Windows XP user. Kindly download the installation
> files
>> at the link below for your Windows Vista computer.
>>
>> http://us.creative.com/support/downloads/
>>
>> If you had an issue to download the files, you can contact Customer
>> Service at -800-998-000, Monday through Friday, 9AM - 6PM Central
> Time
>> (Closed on Public Holidays) to order, enquire about the cost and
check
>> for the availability of the installation disk/accessories for your
>> product.
>>
>> If you have tried all the above and are still experiencing issue,
> please
>> reply to this communication citing each of the troubleshooting steps
>> that you have taken and what the result were.
>>
>> It is important that we gather as much information as possible so
that
>> we can determine the course of action needed to resolve your issue as
>> soon as possible.
>>
>> Again, I apologize for the complications that you have experienced
and
>> hope that I have given you enough information to resolve your issue.
>>
>> Tired of having unnecessary noise distraction? Want to enjoy
> undisturbed
>> music regardless of where you are? Let me introduce you to the
Aurvana
>> X-Fi Headphones that solves your problems. It has an awesome
>> noise-cancellation feature that allows you to enjoy your music
>> peacefully and hear everything in crystal clear clarity. What?s
better
>> than owning the Winner of PC Magazine Editors' Choice?
>>
>> For more information regarding this great set of Aurvana In-Ear
>> Earphones, kindly check it out on our website at:
>> http://us.creative.com/products/prod...9&product=6975
>>
>> Thank you again for contacting Creative's Customer Support Services.
>>
>> If you still require assistance, please reply to this email with any
>> previous correspondence to ensure the quickest and most accurate
>> service.
>>
>> Best Regards,
>>
>> [Bleep]
>> Technical Support
>> Creative Labs Americas
>>
>>
>>
>>
>> Original Message Follows:
>> ------------------------
>>
>> User Detail
>> ----------------------------------------
>> Name : Jane Foubister
>> Email Address : [Bleep]
>> Self Description : Advance PC User
>>
>> Creative Product Information
>> ----------------------------------------
>> <see attached file>
>>
>> Problem Type : I am upgrading a currently installed product
>>
>> Product Category
>> ----------------------------------------
>> Sound Blaster
>>
>> Model Number
>> ----------------------------------------
>> SB0730
>>
>> Problem lies with:
>> ----------------------------------------
>> Sound Blaster X-Fi Xtreme Gamer
>>
>> Customer's System Specification
>> ----------------------------------------
>> <see attached file>
>>
>> Detailed Problem Description
>> ----------------------------------------
>> I wish to upgrade the driver for my sound card since the one that
came
>> with the installation CD seems to be causing problems with Win XP
> (i.e.
>> BSOD). I attempted to use the Creative Software AutoUpdate. It
> managed
>> to download 63.04MB of the 63.05MB of the critical update and then
> just
>> stopped. It didn't continue on to the instalation or anything else.
>> After repeated attempts I decided to attempted a manual download and
>> installation. The download suceeded but while the self extracting
>> executable was extracting I get this error: file error
>> [@S]CRC,0x554cb73:0xa6ccbf4c? Each time I run the executable I
> get
>> the same error. I am currently using a dial-up connection and have
>> already wasted 8 hours in download time alone.
>>
>> Attachment :
>
>
Could someone at Creative check to see if the file at http://ccftp.creative.com/manualdn/D...B_2_5_0006.exe?has become corrupted somehow? If it hasn't then I will ask a friend of mine to download the file to her computer and burn me a copy.

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Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

I need to talk to a real person NOW!

I am showing $50 in my account balance, which is my monthly fee, but for some reason it is saying my monthly unlimited plan has expired. I have been trying to get a real person on the phone for over an hour now to no avail. 611, even if I push 0's, eventually says "We're sorry YOU'RE having trouble, goodbye", as does 1-888-294-6804 and 1-800-922-0204. Someone please help! I am furious and in tears! This is my only phone and can't afford to pay by the minute. I shouldn't have to drive to a store, in tears and angry, to talk to a real person. I am VERY disappointed in Verizon Wireless customer service.

Try this it usually works for me Dial the Prepaid Customer Service 1-888-294-6804 when the 1st recorder message starts push # 4 then when the next message starts push # 4 again, when the mext message starts push # 5 this will take you to a human voice. You don't have to lesson to the whole message just click the numbers as soon as the message starts, it saves alot of time. Good Luck.

How does a customer talk to a real person?

How does a person talk to a real person at Verizon these days. I have been trying for three days to get help. I am on hold an average of 45 minutes before I hang up feeling frustrated. I can't get a live chat or send an email, so what can a customer do? I am so fed up with Verizon and there bloody contracts are ridiculous. Every little change requires a contract renewal. I am soooo frustrated!!!!

No need to spend time on the line havan! We would love to assist you right here. What's going on? How may we help out?
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

Im getting beyond aggravated how do i talk to a real person

What the hell do i call to a real person im about to say (removed) verizon and my family is gonna switch
>>Edited to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

Yes, . . .Customer Service has been awesome most times, . . this shortcut should help bunches with the phone tree, which may need revamped some also. It's Telesales, Shipping, and Returns that need an overhauling!

How can I talk w/a real person for password support?

and why do I continue to get a pop up screen saying "safari wants to use "login" key chain?? Help.

What's the problem? We are easier to ask than a real person on the phone. If you'd really like to talk to someone about it, call 1-800-APL-CARE during business hours, or see the international numbers list here: http://support.apple.com/kb/HE57
The login keychain is just your stored passwords. Mac OS calls any set of stored passwords a "Keychain" which is viewable in the "Keychain Access" application. Your basic, catch-all keychain is your login keychain. Basically, you should grant Safari access unless you have a good reason not to.

"Real person" my (CENSORE

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