Real support people

Am I missing something, or why is there no support number you can call with Blackberry issues, just like if you bought a computer or any other electronic device and had an issue with it. There is usually a support hotline you can call. The only support of this sort seems to be for businesses with servers. What about the every day citizen customer???
I updated my Verizon Blackberry Tour to the newest update (which message showed up over Thanksgiving holiday and I COULD NOT get rid of it until I updated), and now, my headphone jack doesn't work. Before I updated, I could plug my Blackberry into my wireless speaker and listen to Pandora radio, and now, after the update, I plug it in, but the sound only comes through the phone speaker and doesn't cut to the external speaker. ???? My wife has the same Blackberry and has the exact same problem. How can I find some support or a real person to talk to about this problem??
Vedo
Solved!
Go to Solution.

Hello and Welcome to the Forums!
FYI -- Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
These forums are, therefore, a user-to-user resource...not a user-to-RIM channel. Nevertheless, it is possible that other users have experienced what is happening for you, in which case hopefully they will reply here with information for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Open note to forum support people.

Reference thread: Aug 29, 2011 - CS5 - redundant title of plug-in [etc]: "Installed Alien Skin Blow Up 2 ... didn't like it ... so uninstalled. However, under "Filters" the title remains. Any (easy) way to remove this? Thanks!"
Hello again!
I probably appeared to be quite dumb around computer programs and the software that runs them and I am.
But …....
It's unfortunate that a person is mislead by being told by an employee, in this case twice, that program files can not have been deleted if the title of a plug-in remains in the list; thus causing frustration due to further fruitless seeking. My claim to have definitely deleted the program seemed not to have carried the slightest weight.
(And the statement made that an uninstaller is not necessary in such a simple case is questionable. Uninstallers are necessary in order to avoid difficulty for the average person who wants to simply quit a program and not have to find the program, delete it, and then seek out active fragments that remain.)
The dud title in question, a 'shortcut' only, remaining due to its uninstalled script, seems to have confused everyone, but one person alone appeared dimissive of there being any problem, stating that the "obvious" was surely being overlooked!
A knowledgable employee, joining in where help has been asked for, should not appear to be dismissive. Many have no knowledge of what goes on with computers and their programs, but use them anyway; relying on experts for help when in trouble.
Happily, the attitude of others joining in was nothing but that of people desiring to help. One person said that it was unfortunate that the software company had not provided an uninstaller and linked to lists that might assist in a search for any elusive item. Now that's helpful!
However, thanks to all for being there – what would we do without you! The employee referred to is obviously of great help to anyone with a real Photoshop problem. Admittedly, mine was trivial.
Only best wishes!
charjaygar

The employees that post in this forum are engineers, not support people. They come here, like the rest of us, voluntarily. No one here in this user forum is obligated to support you.
Adobe does have a dedicated support service that you can access in another section of this site.
The issue of 'growing up' involves not putting so much of your emotion in a computer matter. You have posted a lengthy, and truly bizarre, rant that any normal, mentally stable individual would have brushed off. A sane person does not thank someone for helping them and then start a new discussion thread to criticize the same person.
Seriously. Lighten up. This is not healthy for you.
charjaygar wrote:
...It's unfortunate that a person is mislead by being told by an employee, in this case twice, that program files can not have been deleted if the title of a plug-in remains in the list; thus causing frustration due to further fruitless seeking. My claim to have definitely deleted the program seemed not to have carried the slightest weight...
You were certainly not misled. You recognized in the other thread that there were portions of the program files not deleted. Your claim to have definitely deleted the program files did not carry any weight because you continued to find files.
charjaygar wrote (in the other discussion thread):
...SUCCESS!!!
I knew that I had cleared out everything with my manual Alien Skin Blow Up 2 uninstall but searched further and found the relevant Adobe JavaScript file and deleted it - simple!
I asked for an easy fix and how easy it was. In hindsight, it should have been obvious, even to me.
So why the heck are you blaming anyone other than yourself and the numbnuts at Alien Skin for not having a sufficient uninstaller? Seriously, get over it.

How do I convert a pdf to Word. The India support people are of no help!

How do I convert a pdf to Word. The India support people are of no help!

Hi John,
I'd be happy to assist.
Here is a 'getting started' guide that should be helpful.
Launch Adobe Reader and open your PDF file
Select "Tools" and click "Sign In" link to sign in with your Adobe ID and password
Select "Export PDF"
Click "Convert" button
Click "Download Converted File" link to download the exported Word file to your computer.
Let me know if you have further questions.
Looking forward to hearing back from you!
Regards, Stacy

Where can I go to get REAL SUPPORT for my apple products that don't work as adverstised?

I'm fed up with this mickey mouse pathetic attempt at users aimless trying to support other users. I paid a lot of money for these devices which don't work as advertised -- in particular iCLOUD. My time is MONEY and i've spent a lot of hours searching for support of this site and posting my issues and never once getting any feedback/solutions. I want real support, an Apple technician who can get down and solve these issues that i'm experiencing.
How do I get that? What number to do I call?
Incredibly disappointed by this "support community"... WEAK SAUCE
Rick

rhodel68 wrote:
I'm fed up with this mickey mouse pathetic attempt at users aimless trying to support other users. I paid a lot of money for these devices which don't work as advertised -- in particular iCLOUD. My time is MONEY and i've spent a lot of hours searching for support of this site and posting my issues and never once getting any feedback/solutions. I want real support, an Apple technician who can get down and solve these issues that i'm experiencing.
How do I get that? What number to do I call?
Incredibly disappointed by this "support community"... WEAK SAUCE
Rick
iCloud is free, what did you pay for?
Don't bother replying
Just look here

My icloud mail has not worked for 2 days. the tech support people say they dont even know there is a problem.

My mail has not worked for two days - in the US. The tech support people on the phone claim they don't even know there is a proplem. Anyone know whats going on?

http://www.apple.com/support/icloud/systemstatus/
People reading this forum are just other users like you (who frankly already know there are a lot of frustrated users out there and cannot tell you anything you won't see in the above link). Send your feedback to http://www.apple.com/feedback/icloud.html

Why can't we get real support?

Why can't we get real support rather than someone who doesn't work for Itunes or apple, That happened to figure out how to fix things? I want my question answered you bunch of corporate DF's Give me back my purchased items.

i remember i got once advice about the itunes at apple store...did you try?
http://speechlab.bu.edu/xml/6/31/index.html
http://speechlab.bu.edu/xml/6/32/index.html
http://speechlab.bu.edu/xml/6/33/index.html
http://speechlab.bu.edu/xml/6/34/index.html
http://speechlab.bu.edu/xml/6/35/index.html
http://speechlab.bu.edu/xml/6/36/index.html
http://speechlab.bu.edu/xml/6/31/map.html
http://speechlab.bu.edu/xml/6/32/map.html
http://speechlab.bu.edu/xml/6/33/map.html
http://speechlab.bu.edu/xml/6/34/map.html
http://speechlab.bu.edu/xml/6/35/map.html
http://speechlab.bu.edu/xml/6/36/map.html

Apple support people said that I would have to pay $199

I was to told by the Apple support people that I would have to pay $199
to have them look at the problem.
They know what the problem is. Apple knows what the problem is. Yet they will not fix it.
My wifi is not available on my iPhone 4s and the Bluetooth is searching, constantly.
The little wheel is spinning.

T-Bird522 wrote:
how old is my phone
Why don't you tell us? It would be helpful to know.

Is there any real support or help for lost orders

Seriously. Any other company you can at least find a phone number. I made an order of a few prints for a christmas present 2 weeks ago. They never arrived, the tracking and order numbers apple supplied me do not show up when I login. There is no way to track any status, I cannot contact anyone...what do you do? Is Apple actually trying to make a real business out of providing this service? How can a company go into this market and offer no support? I sent an email via the web-form, but from my other experiences with apple support on hardware - it is not really going to yield much.
Can anyone give me a phone number to call? Am I screwed and I should just reverse the charges on my credit card and use snapfish or some crap online service?

Same thing is happening to me - no record of it anywhere ... except on my credit card!! This was a gift for my mother's birthday which is in 5 days!!!

How can i email apple support people to try and get them to help me fix problem i have been having

Hi
I have an iphone 4 and 3 weeks ago i downloaded and installed the ios 5 software and over that time period I noticed little problems like the sound not working in some apps on my phone and I would have to reboot them completed get it to work and then my wifi would keep dropping in and out and when I was in setting and in wifi option a tick would never appear next to the wifi name it would keep loading and then in my photos I would tap on but it would show another not the one I taped on and then I could not make calls at all and during a call when I hung up it would not end and not go back to home screen so I have restored my iphone but and that had fixed the phone problem but still the other problems are still happening

That is one run-on sentence.
Did you restore your iPhone from your iPhone's backup? If so and there is a problem with your iPhone's backup, restoring from the backup will also restore the problems.
Try restoring your iPhone as a new iPhone or not from the backup to see if this makes any difference.
If not, Apple doesn't provide support via email. You can call AppleCare if available in your country, or make an appointment at an Apple store if an Apple store is available in your country and there is one nearby, and if not you go through your carrier for support and warranty coverage if needed.

Is there a good place to get REAL support?

Im planning to buy Adobe Flash Builder.
But Im seeing that it lacks totally in support and stuff.
Is there anywhere else to get support?

Hi,
Enterprise Support can definitely help you for any installation related issues as a free support. For any other technical feature or configuration related issue you would need to buy a support plan [may be per incident or any other plan]. Details about various plan offerings are here and contact information can be found here.: http://www.adobe.com/aboutadobe/contact.html
Also, for Flash Builder there's a very good documentation base here : http://www.adobe.com/devnet/flash-builder/documentation.html
This should help you but in case you have any query please at above mentioned numbers and concerned team be able to help you out. In case the question needs support plan they would let you know accordingly.
Hope this helps.
Thanks,
Anju
Adobe Employee

Does Apple have tech support people coming here regularly?

I note that there are several questions with zero replies. Does this mean that Apples does NOT populate this board? Isn't this supposed to be part of their tech support strategy? Why aren't there more answers here?
Beth

Thanks Zevoneer,
That answers my question which is more than I can say for tech questions I've had. Not ONE of those have been answered by the boards. I have found my own answers in the book I had to buy to teach me how to use my touch. I had problems this am getting Shuffle to work and couldn't figure out what to do to fix it. Got my trusty book out and figured it out myself before anyone could answer my question. Strange that such a simple question had no answers on this board. Or maybe everyone is busy with their holiday weekend? Could be! Anyway, it's fixed and anyone wanting to know how to fix a shuffle problem can check my other thread with the word 'shuffle' in it.
Beth

Does anybody in any kind of real support position look at this?

I submitted a post on this support community web site 2 weeks ago, and no one has submitted any kind of reply.
I noticed that there are other posts here with similar non-response times. Does anyone wiht any support knowledge
ever look at this and give any feedback?

All of us here are only end users just like you. Apple does provide support via these forums.
B-rock

None of the support people speak CF, please help!

I'm about to write a web service web app. for the 2nd time. I'm new to this but my first app. was a success so I plan to do it again.
In both cases, the web services weren't written with CF. Not sure what language they used but this shouldn't be a problem as far as I understand because I'm just consuming and CF should be able to do that.
This time I'm facing an address manipulation software called QAS. This software should be able to do some formating to the input address. For example, if we pass in an address with a mix of lower and uppper case street name, without state and 5 digits zip, after being processed by this software, we'll get a nice formatted address back as a result where the first letter of the street name is capitalized, added the city, state and 9 digits zip with a dash in between. That's briefly what this software can do (it can do more than this but since this software is already there and has this capability, I'm going to use this particular functionality without having to re-invent the wheel).
In Production env., we should install this software in prod. web server but in dev. stage I can install the software in my local machine, as it is written in its manual. The url to the wsdl file when it is installed in local machine is referred to as http://localhost:2021/Proweb.wsdl The 2021 is the port where this software is installed. I open up in the browser and I can see the wsdl file display nicely.
Now the problem is, I'm using cfinvoke to invoke this web service as I did in the pass but I got error saying :Web service operation DoBulkSearch with parameters {DoSearch={3300 metzerott rd | adelphi | maryland | 20783},Country={Structure},Engine={Structure},Layout={Database layout}} cannot be found.
I communicated to the support, even they're helpful but since they don't speak ColdFusion they're not that helpful to me. My last question to them was asking them to comment on my approach, in a plain english, if the steps I currently use is wrong. Here is my question to them:
1.       I’m trying to consume (invoke) a web service and reference the WSDL file through http://localhost;2021/Proweb.wsdl
2.       The method that I’m using to invoke this web service is called: DoBulkSearch
3.       I also pass a few parameters when invoking this web service and they are:
·         Country, which has a value = USA
·         Engine , which has a value = Verification
·         Layout , which has a value = Database layout
·         Search, which has a value = 1 riverside rd|new york|ny|blank zip
4.       The end result expected from calling this web service is a formatted address, which steps from this is/are considered in correct. Please
         advice
This is their answer:
        Engine has to be the structure defined in the wsdl, Verification alone is not enough of a value to pass to it. I don’t know how to pass the
        structure in coldfusion though.
        Search has to be a structure as well. If you were to use the DoSearch method, then this string would be enough to pass, it might be easier to
       start with this method.
In ColdFusion, I tried a couple of approach but unfortunately both are not working and gave the same error:
<cfinvoke webservice="http://localhost:2021/proweb.wsdl" method="DoBulkSearch" returnvariable="retVal">
<cfinvokeargument name="Country" value="USA">
<cfinvokeargument name="Engine" value="Verification">
<cfinvokeargument name="Layout" value="Database layout">
<cfinvokeargument name="Search" value="3223 st. paul street | | | 21218">
</cfinvoke> <cfdump var="#retVal#">
My Question is:
How can I pass Country, Engine, Search parameters and tell the remote site that these are structure paramater. In cfinvokeargument there is no "Type" attribute where I can write Type= "Structure"
OR this one is also not working:
Post / HTTP.1.0
Content-Type:text/xml
Content-Length:614
SOAPAction: "http://www.qas.com/web-2007-08/DoBulkSearch"
<?xml version="1.0" encoding="utf-8"?><cfsavecontent variable="soap">
<cfoutput>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<qas:QABulkSearch xmlns:qas="http://www.qas.com/web-2007-08">
<qas:Country>USA</qas:Country>
<qas:Layout>Database layout</qas:Layout>
<qas:Engine Flatten="1" PromptSet="Default" Intensity="Close">Verification</qas:Engine>
<qas:BulkSearchTerm>
<qas:Search>3223 st. paul street | | | 21218</qas:Search>
</qas:BulkSearchTerm>
</qas:QABulkSearch>
</soapenv:Body>
</soapenv:Envelope>
</cfoutput>
</cfsavecontent> <cfhttp url="http://localhost:2021/proweb.wsdl/" method="post">
<cfhttpparam type="xml" name="DoBulkSearch" value="#trim(soap)#">
</cfhttp> <cfdump var="#soap#">
(screen shot of the wsdl file in text file)

You pass a structure as a parameter to a web service by making a ColdFusion structure and passing the structure to the web service. A structure is a complex variable containg a set of key-value pairs.
Using Arrays and Structures
http://livedocs.adobe.com/coldfusion/8/htmldocs/arrayStruct_01.html
A Brief example.
<cfset search = structNew()>
<cfset search.key1 = "Value1">
<cfset search.key2 = 2>
<cfset search.key3 = "Something Else">
You would then provide the variable search as the appropiate parameter to your web service.

Any Itunes admins or tech support people here?

I'm looking to get in touch with a member of Apple's tech support or developer team in regards to Itunes. I have some specific questions regarding the Windows registry and Itunes on WinXP 64bit. Does anyone on here have a name or email contact I could get? Thanks.

developer.apple.com

How do I activate my product? How do I get real support?

I re-downloaded my product from Adobe "my downloads" page. I'm also using the same serial number as displayed on the download page.
BUT I get this erroe message... "This serial number is not valid for this product"
Now what?
I tried Adobe's live chat but this is what happen...
Suman: Hello. Welcome to Adobe Technical Support.
Suman: Hi Robert.
Suman: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Robert: hihi
Suman: Thank you for being online.
Suman: I understand that you are unable to install the product due to serial number issue. Am I correct?
Robert: Yes
Suman: Thank you for confirming.
Suman: I would be glad to help you with this.
Robert: I just downloaded and installed Adobe Premier from my Adobe account
Suman: Could you please provide me the serial number of the product to check and assist you better?
Robert: XXXXXXXXXXXXXXXXX (not showing this on public forum)
Robert: I got it from my account's download page. It's right next to the same link I used to download the product I am using the serial number on
Suman: Thank you.
Suman: I see that the serial number you have provided is invalid. You have already returned the product.
Robert: "You have already returned the product." ???
Robert: I own the product and just downloaded it from my downloads at Adobe.com
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.

As John T correctly states, this is a User to User forum. There is rarely any Adobe presence here, and when there is, the Adobe Staff member responding is a software engineer with the Premiere Elements Team, and not a Customer Support person. That means that they know the code in the program (likely wrote part of it), but that beyond the inner-workings of the program, have no direct contact with Customer Support, which might be in a different country, from the development/engineering office.
That line about "returning the software" is a puzzle, as you seem surprised by that reply.
I would reconstruct the events around your purchase of Premiere Elements:
Did you purchase directly from Adobe, or from a certified reseller?
It seems, from the other comments, that you purchased a download version of PrE. Is that correct?
As Adobe offers a 30 day, money-back guarantee with their software, did you ask to return the product within 30 days of purchase?
If so, was your credit card credited for that "return?"
Do you still have the invoice for the software, or a copy (digital or physical) for that purchase?
Do you still have your credit card statement for that purchase?
At Adobe.com, when logged-in with your Adobe ID, do you see the purchase of PrE in your software tab?
Is that where you attempted to download and install PrE from?
Armed with the answers to those questions, I would contact Adobe Customer Support, and probably via telephone, and discuss your issue with the support representative.
Good luck,
Hunt

Real support people

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