Real Time report statistics report - UCCX IPPA

Hello All,
Real Time report statistics on IPPA agent phones refershing after 3 - 4 mits, Please hlep to resolve this issue.
Thanks,
Murali.P

I'm not sure I understand you, on the CTI topic. CTI is a fundemental protocol when it comes to CUCM/UCCX, which is the future of telphony. No old school PBX's here, just packets.
I was just looking at the UCCX 9.0(2) REST API and it looks like there are some stats to be farmed there, however, it's so new, I cannot really speaek to it from experience.
Check it out:
http://developer.cisco.com/documents/11218258/11219470/Cisco-uccx-developer-guide-902.pdf?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fuccxapi%2Fhome%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_b8N60ctZVvHc%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-5%26p_p_col_pos%3D1%26p_p_col_count%3D2
Anthony Holloway
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What do you want to see?
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Geoff

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Report is basically a program which extracts the data from the database tables based on some inputs and gives the output as a list.
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Hi pls send real time scenarios in reporting.

send mail 2 [email protected]

This is a very generic question and I dont know what are you looking for.
Anyway, let me give you an example of sales reporting.
You records sales related transactions in R/3 ( such as order, invoices, billing, dues, receivables , etc) and you extract this data from R/3 and store them in BW.
IN BW you hold this data in a data target for reporting. In Bex, depending on how the cube is designed, you can write reports .
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Agent real time display not ready time is inaccurate

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The Eastern managers are looking closely at these numbers now and one of the agents questioned the report in CAD today and brought this to a manager's attention. It is more than an hour off which is a big difference.
It was comparing the state duration for not ready from the ACD State Log Display (for example the 5 seconds at 10:15:04 in screen shot 1) to the total not ready time from the Agent Real Time Display Displays report (3:48:59 in screen shot 2). The total individual state durations of unavailable time from report #1 does not equal report #2 and I would think it should. If not explain why?
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Is it all agents or only one/some?
What does CSD show? Can you post a screenshot of the CSD main screen for a team?
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Hi All,
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Hi,
UCCX 10.5 HA over LAN.
As per the title, RTR shows Not connected for both nodes and no data shown for all reports. all services are In service in both nodes.
Any Ideas?
Regards.

Hi Mohamed,
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answers also.
regards
subhasis.

hi,
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<b>Reward useful points</b>
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http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00801dc6cf.shtml
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We are using only the Outbound option, so it's only for the outbound. It doesn't give me any Real Time report except the dialer port status. It doesn't return any error, but the report is empty.

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Dinesh Joshi

The way I got round this was creating thresholds - eg 1 = Lunch 2 = meeting etc.
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Real Time report statistics report - UCCX IPPA

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