Really Disappointed with the Customer Care Services
Hi,
I had purchased a new Lenovo laptop G500(S) on 8.Nov.2013.
Just after 10 days it stopped working and didn’t start at all with or without battery.
I thought it’s a charging problem, so called customer care and they sent a technician for diagnosing the issue.
He gave a report and mentioned to replace the adapter, I got the new adapter within 3 days but the problem was still there.
Surprisingly, I did not get any call after delivery of adapter from Lenovo whether the issue is resolved or not L.
Finally I called the customer care again and explained everything, they concluded that they are sending new motherboard.
I requested them to replace the laptop itself as it’s not even a month and if there is a problem in motherboard that means the laptop is defective.
They gave me a new number saying that they don’t handle such requests and I have to call lencare.
I called at new number, my call was kept on hold for almost an hour and suddenly the phone got disconnected.
I also use another laptop of different brand and it happens with them too, but in such cases they arrange a call back for me if their customer executives are so busy.
Surprisingly, I waited for 2 days an didn’t get any call back from Lenovo.
I tried lencare number again and again but same thing happened that they put me on hold for 1 hour and phone got disconnected.
Finally I called the earlier customer care number, and they gave the same reply that your laptop will be replace without any problem but we can’t take this request.
This time they gave me an email address [email protected], but again no reply from them even after sending the reminder email.
Let me know if you can help.
First this is a technical base forum and we are users just like your self here. With that said your post is agaisnt the terms and use you just agreed to. if you have feed back for apple go to apple.com/feedback. Thank you
Similar Messages
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My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support
When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it. -
Really disappointed with the answerable from Apple
Hi Imobl
What is the meaning of " you may even be getting a new one
rather than a refurbished one - but there is no way for you to tell which
it is. " ? This answers definitely misleads the customers of making them feel that they could get a new one but 99.99% absolutely not.
Another unacceptable answer from you is "Not a bad deal for a used iPad. " what is that mean? I pay the price of a brand new iPad just for six months then a quality problem accursed that Apple can fix it now i was told that i have to accept a replacement of a refurbished because that is the policy of Apple. Does that policy protect Apple rather than their customers?
Really disappointed with the service and irresponsible answer of such a big company like Apple , better think of another brand name in the future.First this is a technical base forum and we are users just like your self here. With that said your post is agaisnt the terms and use you just agreed to. if you have feed back for apple go to apple.com/feedback. Thank you
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Really disappointed with the Macbook pro
Hi all,
I purchased a Macbook pro in the middle of January 2011 with some inheritance money. I went for the cheapest one - was going to go for the white macbook like my partner but thought it would be worth the extra money to upgrade to the pro. It was the first time i had made the move from PC to Mac, but was fairly familiar with the systems having owned an ipod touch for a while and my partner also having a macbook.
4 months on...and i have to say I am really really disappointed with my Macbook pro and certainly not worth over £1000 i paid for it. This is mainly because:
i find that after a while of watching movies (15 - 20 mins), the video starts to "stutter" and the mouse jumps when i try to move it. I thought this was only the case on flash-based websites (like Youtube - although there is no problem on my partners basic macbook) so installed click2flash. I have since come to realise that it also happens whilst watching DVDs etc. I also thought it may be when the battery is low, but it happens even when it is plugged in. I cant understand how it happens on mine but not my partners even though my Pro is supposed to be a high spec (isnt it???)
I use Garageband and often record myself by mic input over the top of backing tracks that i import into the program. I have to record with no effects on my voice to begin with whatsoever , nor the backing track, and have to minimise the garageband window to the dock as when it is open and scrolling, i get the "Part of the project was not played. This project has too many tracks, effects, or notes to be played in real-time." error.
The other day, i noticed my macbook pro would not burn CD-Rs (both music Cds and MP3s) and later realised that i could burn anything up to 6 or so tracks (about 20-25 minutes worth of audio). After trawling the forums, trying slower burn speeds, different brands of CD-R and lens cleaning cds (which froze in my macbook) I still have a faulty disc drive. I have now discovered that the end tracks of some audio cds i have will not play so is obviously something wrong with the drive.
I'm very frustrated and can't help but wonder if maybe i should have just got a £500 windows laptop instead!
Any help and feedback would be much appreciated. Are Apple Support good at dealing with stuff like this? Am i best calling and discussing over the phone or taking it in to a Genius bar? I have also ran all the latest software updates.
Thanks!
Tom
PS - my hardware overview is as follows:
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP71.0039.B0B
SMC Version (system): 1.62f6
Serial Number (system): W8***M
Hardware UUID: A6DAE6B2-A0CB-56E4-974E-7352CAFCD40C
Sudden Motion Sensor:
State: Enabled
NVIDIA GeForce 320M:
Chipset Model: NVIDIA GeForce 320M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x08a0
Revision ID: 0x00a2
ROM Revision: 3533
Displays:
Color LCD:
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected
HARD DRIVE: TOSHIBA MK2555GSXF:
Capacity: 250.06 GB (250,059,350,016 bytes)
Model: TOSHIBA MK2555GSXF
Revision: FH405B
Serial Number: Y0***T
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Rotational Rate: 5400
Medium Type: Rotational
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
Capacity: 209.7 MB (209,715,200 bytes)
Writable: Yes
BSD Name: disk0s1
Macintosh HD:
Capacity: 249.72 GB (249,715,376,128 bytes)
Available: 200.11 GB (200,105,803,776 bytes)
Writable: Yes
File System: Journaled HFS+
BSD Name: disk0s2
Mount Point: /
DISC DRIVE: MATSHITADVD-R UJ-898:
Model: MATSHITADVD-R UJ-898
Revision: HC10
Serial Number: UK***B
Native Command Queuing: No
Detachable Drive: No
Power Off: Yes
Async Notification: No
<Edited by Host>>the video starts to "stutter" and the mouse jumps when i try to move it.
That's the fault of the video format you are viewing. It probably caches itself to the hard disk, and the sudden motion sensor gets triggered by the hard drive, if you give it any innertia. You could create a RAM Disk with any of a number of solutions you can Google.
And DVD drives don't like being bounced around. See what I have to say about CD failure below too. Anything can cause a disc to get unbalanced, and not play back right. I would not attempt to play DVDs while the machine is in motion, as you can damage the DVD drive of any machine that is.
Garageband has its own forum here: https://discussions.apple.com/community/ilife/garageband where someone can tell you if there is a setting you missed to improve the recordings.
CD Burning is a menace throughout the industry because a lot of media is not very high quality. See my FAQ*:
http://www.macmaps.com/cdrfailure.html -
Really Disappointed With your Customer Service
Hi there,
I have never posted to the forum before but I bought an item in April (a power inverter so I could plug my laptop into the airplane I was flying back on from my trip). When I got on the plane, I realized they actually had real plug in outlets so I didn't need the inverter I had bought. I never once used it.
Unfortunately when I got home, we moved the week later and my best buy bag got shuffled into a closet. I just found it last week and tried to return the item to the store. I explained the situation, and showed the receipt. I realize that it is far outside of the return window, but I was disappointed by the rude customer service agent who had 0 empathy for the situation.
This type of customer service, where you are unwilling to understand extenuating circumstances an offer a one time exception, has really put a bad taste in my mouth about your company.
Is there anything you can do to help?
McKelleDear McKelle,
This type of service is not at all what you want you discussing with your friends and family. We want you to brag about the world class service you receive at every Best Buy you visit. I am very sorry for any lack of empathy that was shown under your circumstances.
The employee assisting you should have treated you with the same amount of respect as they would with any other customer looking to perform a return. While this doesn’t mean they would be making an exception, you should not have left feeling the way you did. We have recently made some large improvements to our Return & Exchange Promise to better serve our customers and to differentiate us from other retailers. For instance, we can now take back items with missing packaging or accessories for a small deduction depending on what is missing.
I was a manager in our stores for a couple years before I came to work at our corporate level. I worked very hard with my employees to ensure we were providing every customer with an experience that was better than their last. If this wasn’t happening, I wanted to have that feedback to share with my team. I would like to send you a private message to gain some more insight on this experience to share with the leadership at the store you visited. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
I hope you won’t let this one poor experience change your outlook on us altogether and will come to us in the future for your technology needs!
Respectfully,
JD|Social Media Specialist | Best Buy® Corporate
Private Message -
i m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help.
i have told them nuumerous times that for better understanding i have made a video of it but no response..
really disspointed with your customer support.
i have uploaded them in google docs..links below.. t
he first one happened on 30th of april 2014 https://docs.google.com/file/d/0B6z0lUXVGPGrc0tXNnZFaDQ3WDg/edit
the second happened today. i called customer care but no satisfactory respose either. https://docs.google.com/file/d/0B6z0lUXVGPGrSldEeWQ3aGFhaDA/edit
who is going to help me out and atleast pay attention to what my problem is. apple seems to ignore my attempts to show them what is the problem... the dont even want to see the videos.. !! disgusting.
its still under warrenty. please help.Take your iPhone to an Apple Store or authorized service center in the country where you purchased the iPhone and they will look at it and replace it under warranty if applicable.
If you cannot take it person contact them to determine how to send them your phone.
You can't expect them to replace your iPhone without first examining it. -
I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......
Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.
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Really disappointed with Nokia Care
I bought a 920 around a month and a half back but few weeks ago the touchscreen and the capacitive buttons stopped working. I did a number of soft resets but it didn’t respond. So, I took the phone to Nokia Care and they did a complete system wipe and re-flashed the firmware and returned the phone. It worked for a few days but again broke down with the same problem few days back. The phone had stopped working on the third day itself but after a few soft resets it started working and didn’t freeze up once until few weeks ago where it stopped working altogether.
I went to Nokia Care again hoping for a replacement this time. But they reflashed the firmware and said that it fixed it but they returned me the phone with a dead battery. They made some lame excuse about not having the charger. So, I couldn’t check it there but they assured me that it was fixed. I went home, charged it up only to find that the same problem still persists. Now, I don’t know what happened there but I know it magically didn’t break down on my way home. How could they think that this will deceive me?
I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn’t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend’s Galaxy S3 – they replaced it without any issues whatsoever.
I had been recommending Lumia series to many of friends but now, after this incident, I don’t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement.ineedrain wrote:
I bought a 920 around a month and a half back but few weeks ago the touchscreen and the capacitive buttons stopped working. I did a number of soft resets but it didn’t respond. So, I took the phone to Nokia Care and they did a complete system wipe and re-flashed the firmware and returned the phone. It worked for a few days but again broke down with the same problem few days back. The phone had stopped working on the third day itself but after a few soft resets it started working and didn’t freeze up once until few weeks ago where it stopped working altogether.
I went to Nokia Care again hoping for a replacement this time. But they reflashed the firmware and said that it fixed it but they returned me the phone with a dead battery. They made some lame excuse about not having the charger. So, I couldn’t check it there but they assured me that it was fixed. I went home, charged it up only to find that the same problem still persists. Now, I don’t know what happened there but I know it magically didn’t break down on my way home. How could they think that this will deceive me?
I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn’t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend’s Galaxy S3 – they replaced it without any issues whatsoever.
I had been recommending Lumia series to many of friends but now, after this incident, I don’t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement else.
Same here, and some other forum goer as well.
Perhaps you should try another Care point if possible at all, maybe you'll get better service there.
Else keep bringing it in, in my country you're by law forced to either fix, replace or give the money back when a product is faulty. -
Disappointment with Apple customer service's response to my iMac G5 issues
The following is a copy of the letter that I will be sending to Apple in regards to my recent dealings with customer service. What do you guys think I should do?
To whom it may concern:
Let me begin by saying that I have been a loyal and avid fan of the Mac since 1999. I have converted several of my PC friends to the Mac, and I would consider myself to be the quintessential Mac "geek" (posters, T-shirts, you name it). I have owned a Macintosh LC 575, Power Macintosh G3 (Blue & White) and Power Mac G4 Cube, in addition to my current machine, an iMac G5. However, my recent experiences with Apple customer support have left me thinking that maybe the Mac way is not the smooth, customer-first experience that I thought it was.
As I mentioned, I currently am using an iMac G5 (rev. A, 20" 1.8 GHz). Unfortunately, the iMac was a victim of the well-documented power supply issue (http://www.apple.com/support/imac/re...ensionprogram/) several months back. The power supply would heat up to such high temperatures that it eventually burned out, and I could not power on the machine. I brought it in to my local Apple Store (Oakbrook, IL), whereupon they wrote up a repair order, and I had my Mac back within 4 days, all without paying a penny. "Wow, excellent no-hassle service," I thought, and rightfully so.
Over the last couple of months, my iMac has further developed a couple of smaller, but still annoying and "not-very-Apple-like" issues. First, the fans have developed a consistent, cricket-like squeak - that is, you can hear the fans turning, sort of like an old wheel that needs oil. In my quiet office, it is VERY obvious, and is especially distressing when I'm trying to do audio and MIDI work. The second issue is that the slot-loading Superdrive has gotten to the point where discs that are being ejected often fly out of the slot and do not stop, falling onto the top of my desk, or occasionally clear off the desk onto the floor.
A few days ago, I decided that I had had enough with both issues, and decided to initiate a chat with a support agent on Apple's iMac support web page. After explaining the issues to the agent, I was transferred to a "specialist," to whom I then had to re-explain the issues. Further irritating me was the fact that they provided me no solution other than to visit my local Apple Store, and they would further diagnose the system.
So tonight I headed over to the Apple Store Oakbrook with the iMac in tow (mind you, not the lightest thing to be carrying around, and a pain to have to disconnect peripherals etc.). I had made an appointment prior to showing up...in fact, Apple's new Concierge system seemed very elegant and user-friendly, and I was able to make a 7:20pm appointment at around 2:30pm. I made it to the Apple Store at about 6:50pm, and saw my name listed on the Genius Bar screens as being 2nd in line. There was a man with a 15" PowerBook that was being helped by the Genius behind the bar, so I sat and waited patiently. About 40 minutes into my wait, a woman with an iPod mini walked up to the bar, seemingly waiting for assistance. Within two minutes, another Apple employee approached her, briefly looked at me and asked if I was waiting for help. When I said I needed assistance with my iMac, he told me that I would have to wait for the next Genius, turned to the woman with the iPod mini and proceeded to diagnose her problem.
Further irritated, I waited another 10 minutes or so, at which point the same employee turned his attention to me. I explained the fan and Superdrive issues to him, and he took the iMac to the back room for another employee to take a look at it. About 10 minutes later, he came back out with the iMac and said something to me that just floored me. He told me that his colleague that looked at it could not find anything inherently wrong with the fans, and that "since it's not a Pro desktop, there are bound to be squeaks in the fan system" (almost verbatim what he said). He said that they cleaned the fans, and tightened the eject mechanism in the Superdrive, and that if I continue to have issues with it to bring it back in and they will further diagnose it.
The message I have taken from this experience is two-fold. First, Apple has officially gone from being a computer company to a consumer electronics company. The fact that I literally was skipped over after waiting 40 minutes and pushed aside for an iPod user who had waited TWO minutes and was not in the Genius Bar queue shows that Apple's priorities have shifted. Secondly, Apple does not truly back the quality and craftsmanship on which they pride themselves. Just because I do not own a "Pro desktop," that should not mean that a squeaky fan system is an acceptable situation. I bought an $1,800 computer that was advertised as "whisper-quiet" and I should not have to pay $3,000+ just to be reassured that I will be taken care of. I expect excuses and glancing over of issues by companies like Dell that make cheap bare-bones systems. I do not expect that from Apple - if Apple is going to hold themselves to a higher standard, they should back up that talk with true customer-first service.
So I am now sitting in front of my rickety-sounding iMac, wondering what my next step should be. I appreciate you taking the time to read this, and I would further appreciate a follow-up and resolution to this situation.
Thoughts?Send it. I feel for you, but the most sympathy you'll get is from fellow users on this board. These forums were one of the best ideas by Apple. Whoever thought it up is probably getting 1% of iPod sales as commission. Besides users helping users so Apple doesn't have to handle nearly as much tech support directly, this board is also a place for people to vent so Apple doesn't have to address your concerns. I'm not saying these boards are a bad thing ... they are very helpful, but you have better odds at winning the lottery grand prize than you do to get a reply back from Apple from a letter like this.
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My iphone plus is bending, what does Apple offer regarding this issue?
I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is under Slovenian ownership. This means that the original warranty comes from Slovenia, bit complicated but still I would like to get an urgent answer how to proceed with this issue, thanksMaybe i should have only asked if anyone is aware on apple's policy
regarding bending. I took the point that this seems not a proper forum to
pose Q's to apple thanks to both
On Wednesday, November 5, 2014, Apple Support Communities Updates < -
Terrible experience with Verizon customer care. Need update on security deposit.
Hi,
I disconnected my FIOS internet service about two months back. When I took the connection last year, I was asked to pay a security deposit of $400 and I paid this. After disconnecting FIOS, I am trying to get the status of the refund of my security deposit.
I have called close to ten times to the customer care and all the times, I have been given either false information or I was told they would call me back and that would not happen.
At this point, I am extremely disappointed and surprised about how an organization like Verizon could be so unprofessional.
I need to know the status of my security deposit. Has anyone else faced this kind of a problem? How was this resolved?
Regards,
SathishSince we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan -
Xperia z1: a BAD BAD experience regarding customer care, service center and sony india.
I have bought a xperia Z1 at 29th march 2014. I was very happy after buying it but after 2 months it becomes a trouble for me. after 2 months of purchasing i found a sensor problem occured in the phone, due to which auto rotate function was not responding. i submitted my mobile and after 7 days i got a new one. but unfortunately my mobile slipped from my pocket and fell down on floor, because of that my mobile phone screen gor a crack. since it was under accidental warranty i submitted my mobile phone to the service centre and they told me that they have sent the application for approval at 21st july. later on 23rd morning i got information from customer care, that my application has ben rejected. again at 23rd july they told me that they have again submitted the application an will revert in 2 days.
after 2 days i.e. at 25th they told me that there is no answer from sony india head office due to which they are unable to provide me standby. after a long argument with service head at customer care, service centre provided me a stand by, till i was using nokia 1100 . the biggest problem arised yesterday i.e 4th aug, when i called at service centre they told me that there is no approval and same word was on behalf of service center.
its been more than 15 days and the service center told me that i'll have my mobile after 15 days. now i'm losing my temper , no clear solution is provided to me and still i have no info about the application they have sent. this my message to aware all about the bad services provided to me by (don't know personally i.e service center/customer care/sony india). this is clear warning if i doesn't have my mobile within 7 days, i'm gonna complaint to consumer court.Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Unfortunately there isn't really much I can do to help you out. These matters are handled by the Local support.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page. -
Pathetic customer care service of DoGear Deapartment
This is Abhiraj Suryawanshi. I purchased the new lenovo Z580 laptop which is working absolutely fine. First of all I wanted to clear that experience with customer service center was VERY BAD. I suppose to get the eVouchers along with the z580 laptop that I have purchased . I had registered for the DoGear program on 24rd July 2013 attaching the required documents. I got mail for the successfull registration. After few days I got the mail saying that we have not received the required documents and ticket JHO-601-88411 got open Also I got the mail for credentials for the same. I have replied to that mail with required documents. I can see that reply updated in ticket but I DID NOT received any confirmation mail for the same. I have opened a new ticket for the query. Even For that ticket I DID NOT get any call. After few days I again got one mail saying that we still HAVE NOT received the required documents. again I had replied to mail with required documents. still I DID NOT received any confimation mail or call. I have tried contacting the DoGear customer care team 02240174686 , every time I got this number BUSY , when I tried contacting for atleast an hour it got connected BUT nobody attended the call. I could hear only prerecorded message all the the time "Your call is important to us. All our executives are busy attending other customers. Please wait while we connect you to our next available executive." so finally I got disconnected the call after 15 mins. If the call was really so important, somebody could have attended it, I am really unhappy with the service. I just want to say If you are unable to handle the people just dont start any promo offer. It will definitely increase the sales but at the same time you will receive such kind of mails from your so called VALUED customers and you will loose them. I hope POST would be helpful for you and it will clear the picture of your service.
Hi Somnathr,
You can try on 022-65025668. I hope your query will get resolved ASAP. BTW , new experience I faced after getting the vouchers somehow. I had ordered the two items from DoStore one is Lenovo Wireless Mouse N3903 (Metal) and Lenovo speaker C1530 WW (Black) by paying the Rs 400 extra as toatal was going above the voucher value 2000. But the service is i dont know how they have only delivered the Lenovo Wireless Mouse N3903 (Metal) only. Below is part of mail that I have received after placing the order stating clearly the items and amount I have piad extra.
Item Sku Qty Subtotal
Lenovo Wireless Mouse N3903 (Metal) 888-012321 1 Rs. 850/-
Lenovo speaker C1530 WW (Black) 888-012155 1 Rs. 1,550/-
Subtotal Rs. 2,400/-
Shipping & Handling Rs. 0/-
Discount (DGBPS4XYQUA4R7C) Rs. 2,000
Grand Total Rs. 400/-
I really so frustrated with the service. Again since today morning trying their number but no responce. Their cunstomer care executive are so busy handling the customers. I totally agree with you that there is some scam is going on in lenovo and they dont want to give the offer product to customers. It is really bad experience. last time when I got connected to they avoided to give any number or email ID for escalation. I sent the mail to [email protected] , [email protected] , [email protected], [email protected] . you can also try to send the email to the above mentioned Id's , hope it will help you...
Moderator Note; unnecessary blank space removed -
Why is the customer care so poor at Adobe
I am completely frustrated with Adobe customer care. I have had to call daily to the care having to wait 30 min and more to get through.
They are unable to help with simple registration problems. Having clocked up over 5 hour of my life wasted on their poor service I have now been told they do not support Adobe Acrobat.
I have never experience anywhere such poor service and such flaky softwareThe advantage is that it has made this one of the best set of forums for getting help on a software product. That is how many of us got here, and in many cases that was a decade or more ago. Thus, things have not changed.
Just ask your question here and "wait" for an answer. You will often find one that would be better than the scripts read to you by the support folks anyway. Here you are talking to folks that use Acrobat all the time, not someone that was hired to go through a diagnostic chart with you. We don't always know the answer, but I think you will find the answers here to meet your need -- they just are not immediate. Some of us still work for a living, not for Adobe.. -
Hi apple team.. Am really disappointed by the performance of iOS7.. First of all the UI is soo cartoonish as a high school students have designed it.. Secondly after upgrading my phone started to lag badly.. All my frnds r facing same problm.. Plz release a fix for this or let me knw how to downgrade to iOS6 i was very happy with that.. Even while typing this msg the keyboard is lagging badly.. Plz help..
Sorry, Apple has no approved method to downgrade the version of iOS on your iDevice. You can voice your displeasure with the iOS by leaving feedback at the appropriate subsection from the link below.
http://www.apple.com/feedback/
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