Really have had enough :(

hi folks, after having infinity installed for over 3 years, i think its time to call it a day and go with an isp with some sort of half decent customer service!!
I have had so called engineers calling to the house, and on tuesday had a complete profile reset, which if anything has made my connection worse than it ever was, problem is i clicked a link which said double your speed for free, all you need to do is take an extra 18 months on your contract.
surely i can cancel this contracy as bt are not giving me anywhere near the servive i should be getting, a little advice would be greatly appriecieted thx

Best Effort Test: -provides background information.
Download Speed
23.63 Mbps
0 Mbps
24.2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 23.63 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-24.2 Mbps .
Additional Information:
IP Profile for your line is - 24.2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
3.53 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 3.53Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbp
Great News! You can get superfast fibre optic BT Infinity
63.7Mb*
Download speed
20Mb*
Upload speed
here as requested are the speeds im getting and the speed my line can handle many thx
the thing that is most annoying is my ping increase to gaming servers, normally i was pinging around 24-28 and now all of a sudden i am pinging 56-68 which to me is unacceptable, when gaming at a high level

Similar Messages

Ok i have had enough of you now

for months, absouletly months i have had constant issues with your broadband now.
I am using bt option 2 with the 40gb dl limit, i have fixed all my issues on my end with the internet...problems persists.
I am consistently disconnected, put onto local area connections and given 7kb/s speeds. If i want dial up i would get dial up.
I am not stupid either, dont give a simple response BT i am a technician for IT and networking and run a network as a job, and the issue here is you.
Consistent slow internet speed, i open a web page i disconnect. It took 4 reconnects to confirm my email address for this.
All i get is local only connections too. This is consistently happening and has not stopped for the last few weeks constantly now.
I want this issue resolved, as im sure, BT dont pay for bad employees, i wont pay for bad service regardless of contracts, i think thats fair to say.
Get back to me on this, it is just consistently bad connections and constant disconnections. Also i want a reasonable answer for this terrible service not an excuse.

Well with respect to the OP, perhaps he does need forum help, IT tech or not .... (we have benefited a few)
Because the first realisation about line adaptive broadband, is that if he is experiencing consistent disconnections .... for one reason or another, then the line speed will plummet anyway, through default.
Clearly like 99% of all broadband problems on here, there will be a fault either on the line or at the exchange.
There may also be a problem in the home .... but the line speed and performance he has at the moment is most definately because of a fault .... and not a perceived policy.
An IT person "au fait" with broadband would know that ....
@ the OP
I would start with a quiet line test, and work from there .... and then contact a moderator for further help if you need specific tests from BT's end.
And of course, there is loads of stuff to read on the forum, using the search and keywords.
Feel free to post the line stats if you do need help .... we do it all the time.
And incidently, if you require BT moderator help, you need to make the first contact to them, merely placing a thread on here may not get the attention you might require.

One month of BT and I have had enough!!

I have just recieved an email saying I have almost come to the end of my usage and they will charge me a fiver for each 5?? whatever it was over ................. I have only had this service a month prior to that i used my sisters as she lived here but really in 5 years and 2 users we never had this **bleep** now they say i am a heavy user NO WAY! I replied their email with remove their **bleep** from my computer and I will see a solicitor. They conned me in this .....1 week after they activated me the prices went up then 1 month of online they want to get more money from me with calling me heavy user....I cancelled my direct debit to make them ring me.
Totally disgusted with this rip off company.

So, if I understand correctly, you signed up for a 12 or 18 month contract for broadband on a package that has a maximum monthly usage that would have been clearly displayed when you signed up.
You went over the limit and BT emailed you to tell you that there would be a penalty charge - as set out in the Terms and Conditions that you agreed to.
Instead of saying "oops" and paying up, you went off in a strop and cancelled your direct debit.
The next steps are typically:
1. Your broadband and phone will be cut off,
2. You will be contacted by BT's debt collectors.

[K8N Neo2 Platinum] BSOD - have had enough of them!

My first K8N Neo2 was a DAO - no current to the PCI slots. Got a new one as replacement, seemed to work fine. "Seemed", indeed.
I've had plenty of sudden resets and BSODs.
I've seen:
STOP 0x000000FC (no error or driver named)
STOP 0x000000EA in ATI2DVAG
STOP 0x00000050, PAGE_FAULT_IN_NONPAGED_AREA in win32k.sys (also saw some 0x00000050 without the PAGE_FAULT error or driver name)
STOP 0x0000008E
Just yesterday I had two BSODs, just when surfing the internet.
System - Athlon 64 3200+ (boxed), Tagan 380W PSU with 22A on the +12V rail, ATi Radeon X800 Pro, Creative Labs Audigy 2ZS, Promise Ultra133TX2, 3x Maxtor 7200rpm HD, 2x GEiL 512mb PC3500 DDR-RAM (running at PC3200), Lite-On DVD+RW and Lite-On CD+RW.
Please note that my videocard, PCI cards and harddrives worked perfectly in my previous system (Soltek SL-75FRN2-L, nForce2 Ultra400 chipset with a Enermax 350W PSU). I've already tried running without the PCI cards.
Voltages very near to specs, according to Corecenter -- 3.33V on the +3.3V rail, 5.05V on the +5V rail and 11.96V on the +12V rail. That's at this specific moment, under high stress (due to encoding a DVD to XVid).
Memtest86+ : 30 passes, no errors.
3DMark 2005: one full benchmark pass, no errors or graphical artifacts.
Seti@Home: can run for days without any problems.
I have noticed reproducable problems: encoding a DVD to XVid with GordianKnot and encoding DVD9 to DVD5 with DVD Rebuilder. Both resulted in me waking up and finding the login screen of Windows XP (SP2, latest Athlon 64 CPU driver, latest drivers for everything else).
What could be causing this?
Currently I'm running the system with only one stick of RAM, to determine if it's some kind of dual-channel problem or if Memtest86+ somehow didn't find an error while actually something was wrong...
I should note that somewhere in the past week my floppy drive controller must have died, it was working last week and not anymore at the moment. It's recognized by Windows, but no matter which floppydrive I attach it won't work. I've also tried swapping floppy drive cables and even the powerconnector. All of no avail.
So what's most likely to be the problem? Faulty motherboard? Faulty PSU? Faulty videocard? Or perhaps even a faulty CPU?

Quote from: WaltC on 21-February-05, 21:29:11
My first (and only) K8N Neo2P has consistently worked well from the start--with the exception of some blue-screen STOP and MACHINE CHECK errors which I no longer have any problem with after doing a couple of things:
(1) At first I couldn't even boot into WinXP (locked up every time with a MACHINE CHECK BSOD) unless I entered the bios and turned off UDMA in the IDE config and set everything connected to the onboard IDE to PIO4 manually. After that, I could boot into Windows without error--but of course without UDMA which was unsatisfactory, too.
(2) Next thing I did was to update the firmware in both my optical drives after being reminded about the need to look at that by Glenn, a moderator in this forum. Well, that fixed the UDMA bootup problem I'd been having as all of my drives would correctly boot as UDMA devices with IDE bios config set to "auto," and I could at last correctly boot into WinXP without error. But then I noticed another problem...
(3)For some reason, about 60% of the time while booting the optical drive attached to IDE 1 as slave was not being detected by the bios as anything except "NONE", and so when Windows would detect it in software at boot it would automatically incorrectly configure it as a PIO4 drive. Fixing that problem was easy once I'd guessed the cause--replacing the orange MSI IDE cable that came with the board with another UDMA IDE cable immediately and permanently solved the detection problem I'd been having with the slave IDE optical drive.
Of course, now I wonder if the entire IDE configuration problems I'd had weren't caused by the faulty orange rounded MSI IDE cable that shipped with my motherboard--such that possibly all I need have done from the start was replace the IDE cable... But, of course, it didn't hurt to update my optical drive firmware anyway.
Anyway--after these steps I've had no more trouble with the Neo2P in any capacity. Your solution may not lie here, but I thought you should know about mine in case it might help you sort this out.
Thanks for your reply. However, I haven't used MSI's cables at all. I used the ones from my previous system...
Besides, I haven't had any issues with detection of the IDE-devices.
Edit: Update - I'm currently running with only one DIMM (in slot 1) instead of two DIMMs (slot 1 and 2, also tried slot 3 and 4). An encode from DVD to XVid would cause a reset previously, now with only one DIMM the encode completed succesfully.
By no means is this a 100% assurance that the RAM was causing the problems, but it sure looks like it. This night I'll try an encode from DVD9 to DVD5 using DVD Rebuilder, previously that wouldn't complete succesfully either. If it does now, I'm quite sure the RAM was causing the problems.

I have had enough.

let me explain my situation.
quite a while ago i purchased a 4th generation ipod touch from apple, it was all looking fine until i tried to use the home button, it didn't work. so i took it down to regent street apple store who happily told me it could be replaced, which it was, and i was quite satisfied by the smooth proccess of replacement. unfortunately, the home button on this ipod was also faulty...so once again, but slightly more irritated, i waddled down to regent street again, and once again, my ipod was replaced, 'fingers crossed' i thought as i opened the wrappings, it was fine!....but this happiness was short lived as i realised there was a huge gap on the left hand side of the ipod between the shell and the screen, it also had missing pixels...so yes....once AGAIN, i went to the apple store in london...and had it replaced, and guess what...this ipods touch screen is going insane....whenever i press near the top it will press something at the bottom, and if i swipe it will open safari e.c.t so i've made up my mind...but i need to know if i can do this, i need to know if i can go to the apple store, return this ipod touch and get a refund for my purchase originally, and then buy a new one once i have my money back. it is still in warantee and has no damage other than the stupid screen which was broken from the second i left the store. so the question is: can i return and refund my ipod touch's original purchase?
anything will help..im going insane here. many thanks.

The warrantry only says that Apple will replace the iPod and may elect to replace it witha a refurbished one.
I would talk to the Store manager about your history and ask for a new, vice refurbished iPod. Be nice,

Give me my 4.4! i have had enough with 4.3

ever since 4.3 installed, while I was on a road trip, i have not been able to control the function of the phone's music player from my pioneer head unit avh-p4400bh. this function is the reason i went to verizon, started a contract and bought the note 2. now i have unlock my phone, because i have it password protected for reasons, and then search through my phone quickly at stop lights to find a song or playlist and it is maddening. the only thing the head unit can do now is increase/decrease the volume. I have done every trick that is posted on the internet from clearing the cache, turning off google now, unchecking clicky box ect ect ect. If I dont get 4.4 very very very soon and or when i do get it and I find out that 4.4 is not the saving grace that it is supposed to be and i am stuck with this same problem you can bet, verizon, that I will be cancelling my contract and moving on to a different provider.

kitkat came out today

HAD ENOUGH - NOT GETTING WHAT I WAS CONTRACTED FOR...

I have unlimited broadband and calls.
I have previously had free text messaging and therefore not been charged.
Indeed it shows on previous bills as being free. I send about 40 texts a month.
I noticed that I was being charged in October bill lfor text mesaaging and called BT - I have called BT numerously previously in the last 4 weeks and was told that it was an error and I would be refunded. This took about 3 hours on the phone and about as long online chatting. I thought that was it.
I went online today to check my bill and found that I was still being charged and no refund.
I have spent 2 hours+ on the phone, being told that :
I needed to talk with repairs and was passed to them only to be told that it wasnt their deparment and was passed back to billing. Billing passed me onto someone else and so it went on only to be passed back to billing.
Billing then tell me that even though I should get free texts I will have to pay 10p for each text!!!
I told them that when I took out my contract it included 200 free texts. I was then told that my contract had changed and it no longer included free texts.
I have anytime calls and unlimited broadband and at the time I took it out it included 200 free texts a month.
I have got no were in 4 weeks each time I try I get passed from one person to another each telling me different things.
Can someone please tell me how to sort this out? I have had enough.
Do I get 200 free text message as per my contract or dont I?
If my contract has been changed why wasnt I told?
Who do I talk with that can help me sort thsi out?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Since itunes and apple tvs latest update I have had problem wtching movies on apple tv via my itunes can any one help, movie takes a very long time to load sometimes never, it use to work really well, whats going on please help?

Since itunes and apple tvs latest update I have had problem wtching movies on apple tv via my itunes can any one help, movie takes a very long time to load sometimes never, it use to work really well, whats going on please help?

You might find useful information in item D1 of Time Machine Troubleshooting.

I have had to replace a faulty hard-drive on my imac. Some applications (incl iphoto) are telling me that my OSX (10.82?) isnt recent enough to use the application. I need 10.9. I have upgraded to Maverick but this remains the case. Any help?

I have had to replace a faulty hard-drive on my imac. Some applications (incl iphoto) are telling me that my OSX (10.82?) isnt recent enough to use the application. I need 10.9. I have upgraded to Maverick but this remains the case. Any help?

If your Mac is from the age of Mac OS X 10.8.2:
How to find your Mac's model and age?
Contact AppleCare to request the prebundled iPhoto be uploaded to the Mac App Store, or the Mac App Store support.
This is just a user to user forum. This link goes direct to the Apple Store support:
http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=MacAp pStoreAccountandBilling

I have an iphone 3gs, and i keep getting blocked number calling me (prank calls) im getting really fed up with it all now i have had 12 calls from the same person! i was just wondering if there is any way i could block this caller from calling me?

i have an iphone 3gs, and i keep getting blocked number calling me (prank calls) im getting really fed up with it all now i have had 12 calls from the same person! i was just wondering if there is any way i could block this caller from calling me?

Contact your carrier and ask them.

My phone wiped out all my inbox twice I have read enough complaints on line to know its a real problem that apple had no answer to. Do they now know the problem?

my phone wiped out all my inbox twice I have read enough complaints on line to know its a real problem that apple had no answer to. Do they now know the problem?

There is no way to know what they know.
I have not seen this problem on these forums.

Hi my name is Timothy and I have had my iPod Touch 4th Generation 32 GB for about 8 months and when I got it, it was fast but now i updated it to 6.1.6 and it goes really slow i have only used 6.8 GB of space on it and there is 21.7 GB left on it.

Hi my name is Timothy and I have had my iPod Touch 4th Generation 32 GB for about 8 months and when I got it, it was fast but now i updated it to 6.1.6 and it goes really slow i have only used 6.8 GB of space on it and there is 21.7 GB left on it.

Periodically double click the home button and close all the apps in the recently used dock. Then power off and then back on the iPod. This frees up memory. The 4G only has 256 MB of memory.
The try
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

My MacBook Air is making a noise every 7 seconds for 2 seconds. It started today, and I have had it for almost a year. It is below the power switch and annoying enough that it is hard to even work with the computer. Ideas?

My MacBook Air is making a clicking noise every 7 seconds for 2 seconds. It started today, and I have had the computer for almost a year. It is below the power switch and annoying enough that it is hard to even work with the computer. It sounds as if a hard drive is trying to work. No applications running. Ideas?

If its a MBA with solid state drive then I would guess its the fan touching something ???. I think it have no other moving parts.

I think I downloaded a fake Firefox update from supportfirefox.perl.sh - ever since I have had I/E popups and now audio playing with no programs running. What do I do?

I use the Firefox Google as my homepage. I searched for something and it went to the "you need to update your firefox" so I did...then I realized that it wasn't processing the update the way a normal update from Firefox would. Ever since then, I have had Internet Explorer PopUps and now I have audio running even though there is no program for it to be running on...like a webpage running in the background.

Do a full scan with your Anti-Virus application.
Then do scans with different Malware applications.
Install, update, and run these programs in this order. '''''(Not all programs detect the same Malware.)''''' They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. 
''Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.''
Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php] 
SuperAntispyware - [http://www.superantispyware.com/] 
AdAware - [http://www.lavasoftusa.com/software/adaware/] 
Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html] 
Windows Defender: Home Page - [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx]
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: 
[http://www.spywarewarrior.com/index.php] 
[http://forum.aumha.org/] 
[http://www.spywareinfoforum.com/] 
[http://bleepingcomputer.com]

5c-Have had it for less than a year?

Hello, I am a college student who has had their iphone 5c for less than a year now. I take very good care of my electronics and I have never cracked a screen or anything. This phone screen isn't cracked either or damaged.
This all started a few months ago, when the weather changed and got really cold. My phone started having a "mind of its own" and would open applications and other things such as facetime all by itself. I learned ways to help stop this such as turning off my wifi and 3g, which would momentarily calm it down but I would notice these faint lines appear on my screen any time it decided to ghost. I would turn down the screens brightness to help my phone "cool off" i guess you could say.
The other day, after doing NOTHING to my phone, the bottom part pixelated out. No reason just did.
I figured okay, well I can see everything and the ghosting isn't worse so its fine. I'll get it fixed in may
Since April 1st my phone won't even let me slide it to unlock. Its freezing cold all the time, and i can't answer any phone calls which is important when you're trying to transfer schools. it was bad enough when my phone would hang up calls for me, but now not even being able to answer them is pure ****.
I looked up my warranty and it says it doesn't cover it? I've have had my phone for less than a year though so I don't understand. It's so frustrating. I've never had my old android do this to me. I switched to iphone for the convenience and yet here I am, having my phone not even turn slide on?
I have tried everything, from turning it off for a day( I had to hard reset it any time I did this because the screen won't acknowledge any of my slides) and i tried factory resetting it when it started to ghost. I have never ever been more frustrated or disappointed with a product in my life.
I want to send it to apple but I definitely don't have the money to replace an iphone that I am still paying for and haven't even cracked. I have an ipad and two ipods and those are in fine condition but I definitely need my phone. I am so upset with this product. If I send it to apple care are they just going to charge my card? I honestly have NO funds to pay for this right now and I desperately need my phone to work.

Here are two other examples of this happening..
I expected more from Apple.
https://discussions.apple.com/thread/6919109
https://discussions.apple.com/thread/6683814

Really have had enough :(

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