Really need HELP! Anyone seen this email issue...

There are two of us at work who use Blackberry 8830WE on the Telus Mobility network with Shaw Cable as our ISP. We use Desktop Manager 4.6 and our device OS is 4.2.2.176.
We are the "ONLY" BB users in the office and the issue we are expereincing affects only the two of us, so I am presuming it has something to do with our BB, or perhaps the BIS service (we do not have MS Exchange or BES).
Most of the time we use MS Outlook to send email from our PC instead of using the small BB keyboard. That said the issue below happens regardless of which device we use for email.
When we generate and send a new email the intended recipient(s) receive it, however, if they reply we do not receive their reply.
And the same applies in the other direction...when someone send us a new email we receive it, but when we reply they do not receive our reply.
I've deleted the CMIME service book, waited, then undeleted - this doesn't work.
I haven't changed any MS Outlook, BIS, or device setting - at least I can't recall changing anything.
Please help. This has been going on for two-three weeks. We've missed several important replies.
Thanks
Solved!
Go to Solution.

I would login to your BIS site delete and recreate the email accounts,
Then select send service books. You will get activation emails for all email accounts.
No data will be lost when doing the following: pull the battery while the device is ON.Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed, Thanks   
Thanks
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks  
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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    Destination Folder: L:\oraclexe\
    Port for 'Oracle Database Listener': 1521
    Port for 'Oracle Services for Microsoft Transaction Server': 2030
    Port for HTTP Listener: 8081
    My friend, I believe you created a mess by Installing Oracle 10g Enterprise with your DHCP enable in Windows.
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    Edited by: Chubbyd4d on May 19, 2009 12:58 PM
    Destination Folder: L:\oraclexe\
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    My friend, I believe you created a mess by Installing Oracle 10g Enterprise with your DHCP enable in Windows.
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    Don't try to play with the listener and everything because you will get into deeper and deeper problem that end up into frustration :(
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    clean start
    ================================================================================================================
    Output generated from configuration assistant "Oracle Net Configuration Assistant":
    Parsing command line arguments:
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    Parameter "orahnam" = OraDb10g_home1
    Parameter "instype" = typical
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    Oracle Net Services Configuration:
    Profile configuration complete.
    The information provided for this listener is currently in use by other software on this computer.
    Listener start failed. Listener may already be running.
    Listener configuration complete.
    Default local naming configuration complete.
    Oracle Net Services configuration successful. The exit code is 0
    Configuration assistant "Oracle Net Configuration Assistant" succeeded
    ================================================================================================================
    Output generated from configuration assistant "iSQL*Plus Configuration Assistant":
    iSQL*Plus 10.1.0.2.0
    Copyright (c) 2004 Oracle. All rights reserved.
    Starting iSQL*Plus ...
    iSQL*Plus started.
    Configuration assistant "iSQL*Plus Configuration Assistant" succeeded
    ================================================================================================================
    Output generated from configuration assistant "Oracle Database Configuration Assistant":
    Configuration assistant "Oracle Database Configuration Assistant" failed
    ================================================================================================================
    Output generated from configuration assistant "Oracle Database Configuration Assistant" (attempt 2):
    Configuration assistant "Oracle Database Configuration Assistant" failed
    ================================================================================================================
    Output generated from configuration assistant "Oracle Database Configuration Assistant" (attempt 3):
    Configuration assistant "Oracle Database Configuration Assistant" failed
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    255.255.255.0
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    Edited by: oraclehelper on May 20, 2009 1:45 AM

    Destination Folder: L:\oraclexe\
    Port for 'Oracle Database Listener': 1521
    Port for 'Oracle Services for Microsoft Transaction Server': 2030
    Port for HTTP Listener: 8081
    My friend, I believe you created a mess by Installing Oracle 10g Enterprise with your DHCP enable in Windows.
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    1. You install it using Static IP or not connected to network
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    Edited by: Chubbyd4d on May 19, 2009 12:58 PM
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    Port for 'Oracle Database Listener': 1521
    Port for 'Oracle Services for Microsoft Transaction Server': 2030
    Port for HTTP Listener: 8081
    My friend, I believe you created a mess by Installing Oracle 10g Enterprise with your DHCP enable in Windows.
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    Parsing command line arguments:
    Parameter "orahome" = N:\oracle10g
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    Copyright (c) 2004 Oracle. All rights reserved.
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