Really need help with this one!!

hi all im posting here in the hope that some one can show me some light at the end of the tunnel as to my bb problem as its starting to get depressing now!
long story short ive had bt bb for 4 weeks now and im paying for 8mg as thats the fastest my area can provide but my transfer speed is locked at 2mg maximum. countless phone calls later they said its a throughput issue and they will put a request in to reset my profile and everything will be fine. as i thought it didnt work. lots of phone calls later they said i had to wait 10 days after the request is put in for my speed to increase. waited 12 days and still nothing! more phone calls later they eventually sent an engineer round who said himself he cant see why my downloads are locked at 2 mg when after his own tests he said the line should be giving me at the very least a stable 6.5mg so he proceeded to put a request in of his own to a bt computer thats codenamed "rambo" to increase the speed to my house. he said i should see results after 4 hrs but in some rare cases its taken 72 hrs to kick in. so i ended up waiting 4 days and still **bleep** all. im so so sick of bt and all the **bleep** they are feeding me as they keep telling me every single time they say there gonna fix it that this time it will 100% fix my problem and it never does. really feel im being ripped off cos im paying for the top package in my area and im not getting anything anywhere near what i should be. can anyone please help with my problem it would be very much apreciated.
thanks for reading all this peeps

also heres the speed test results
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download  Speed
1840 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 1840 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 2000 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
whats really getting to me now is bt keep admitting to me my acheivable speed should actually be in the region of 6.5 mg and my profile shouldnt be set to 2000kbps so if they know the problem themselves why cant they fix it

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