Really needs some help please

Hello everyone,
I have a line (a little white line) down the screen on my satellite laptop. It appear a little while after installing 2gs of memory. Could someone explain to me what could have cause it and if it is covered by my extended warrenty. I also  wants to know if it is covered by the warrenty if Toshiba allows me to take it to a local repair shop that is not their as i am in the caribbean and none of their repair centres are close to my island.
Thank you in advance.

What is the complete model number of the laptop and the complete part number of the new ram?
As for the warranty issues, you'll need to contact Toshiba Warranty Support about that.  This is User's helping other Users and none of us would have that information.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

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    multilink bundle-name authenticated
    isdn switch-type primary-ni
    crypto pki server cme_root
     database level complete
     grant auto
     lifetime certificate 7305
     lifetime ca-certificate 7305
    crypto pki token default removal timeout 0
    crypto pki trustpoint cme_root
     enrollment url http://192.168.8.1:80
     revocation-check none
     rsakeypair cme_root
    crypto pki trustpoint cme_cert
     enrollment url http://192.168.8.1:80
     revocation-check none
    crypto pki trustpoint TP-self-signed-2736782807
     enrollment selfsigned
     subject-name cn=IOS-Self-Signed-Certificate-2736782807
     revocation-check none
     rsakeypair TP-self-signed-2736782807
    voice-card 0
     dspfarm
     dsp services dspfarm
    voice service voip
     allow-connections h323 to h323
     allow-connections h323 to sip
     allow-connections sip to h323
     allow-connections sip to sip
     fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
     vpn-group 1
      vpn-gateway 1 https://66.111.111.111/SSLVPNphone
      vpn-trustpoint 1 trustpoint cme_cert leaf
     vpn-profile 1
      host-id-check disable
    voice class codec 1
     codec preference 1 g711ulaw
    voice class custom-cptone jointone
     dualtone conference
      frequency 600 900
      cadence 300 150 300 100 300 50
    voice class custom-cptone leavetone
     dualtone conference
      frequency 400 800
      cadence 400 50 200 50 200 50
    voice translation-rule 1
     rule 1 /9400/ /502/
     rule 2 /9405/ /215/
     rule 3 /9410/ /500/
    voice translation-rule 2
     rule 1 /.*/ /541999999/
    voice translation-rule 100
     rule 1 /^9/ // type any unknown plan any isdn
    voice translation-profile Inbound_Calls_To_CUE
     translate called 1
    voice translation-profile InternationalType
     translate called 100
    voice translation-profile Local-CLID
     translate calling 2
    license udi pid CISCO2911/K9 sn FTX1641AHX3
    hw-module pvdm 0/0
    hw-module pvdm 0/1
    hw-module sm 1
    username routeradmin password 7 091649040910450B41
    username cmeadmin privilege 15 password 7 03104803040E375F5E4D5D51
    redundancy
    controller T1 0/0/0
     cablelength long 0db
     pri-group timeslots 1-12,24
    class-map type inspect match-any sslvpn
     match protocol tcp
     match protocol udp
     match protocol icmp
    class-map type inspect match-all router-access
     match access-group name router-access
    policy-map type inspect firewall-policy
     class type inspect sslvpn
      inspect 
     class class-default
      drop
    policy-map type inspect outside-to-router-policy
     class type inspect router-access
      inspect 
     class class-default
      drop
    zone security trusted
    zone security internet
    zone-pair security trusted-to-internet source trusted destination internet
     service-policy type inspect firewall-policy
    zone-pair security untrusted-to-trusted source internet destination trusted
     service-policy type inspect outside-to-router-policy
    interface Loopback0
     ip address 192.168.17.1 255.255.248.0
    interface Embedded-Service-Engine0/0
     no ip address
     shutdown
    interface GigabitEthernet0/0
     description Internet
     ip address dhcp
     no ip redirects
     no ip proxy-arp
     zone-member security internet
     duplex auto
     speed auto
    interface GigabitEthernet0/1
     ip address 192.168.8.1 255.255.248.0
     duplex auto
     speed auto
    interface GigabitEthernet0/2
     no ip address
     shutdown
     duplex auto
     speed auto
    interface Serial0/0/0:23
     no ip address
     encapsulation hdlc
     isdn switch-type primary-ni
     isdn incoming-voice voice
     no cdp enable
    interface Integrated-Service-Engine1/0
     ip unnumbered Loopback0
     service-module ip address 192.168.17.2 255.255.248.0
     !Application: CUE Running on NME
     service-module ip default-gateway 192.168.17.1
     no keepalive
    interface Virtual-Template1
     ip unnumbered GigabitEthernet0/0
     zone-member security trusted
    ip local pool SSLVPNPhone_pool 192.168.9.1 192.168.9.5
    ip forward-protocol nd
    ip http server
    ip http authentication local
    no ip http secure-server
    ip http path flash:/cme-gui-8.6.0
    ip route 192.168.17.2 255.255.255.255 Integrated-Service-Engine1/0
    ip access-list extended router-access
     permit tcp any host 66.111.111.111 eq 443
    tftp-server flash:apps31.9-3-1ES26.sbn
    control-plane
    voice-port 0/0/0:23
    voice-port 0/3/0
    voice-port 0/3/1
    mgcp profile default
    sccp local GigabitEthernet0/1
    sccp ccm 192.168.8.1 identifier 1 priority 1 version 7.0 
    sccp
    sccp ccm group 1
     bind interface GigabitEthernet0/1
     associate ccm 1 priority 1
     associate profile 1 register CME-CONF
    dspfarm profile 1 conference  
     codec g729br8
     codec g729r8
     codec g729abr8
     codec g729ar8
     codec g711alaw
     codec g711ulaw
     maximum sessions 4
     associate application SCCP
    dial-peer voice 500 voip
     destination-pattern 5..
     session protocol sipv2
     session target ipv4:192.168.17.2
     dtmf-relay sip-notify
     codec g711ulaw
     no vad
    dial-peer voice 10 pots
     description Incoming Calls To AA
     translation-profile incoming Inbound_Calls_To_CUE
     incoming called-number .
     port 0/0/0:23
    dial-peer voice 20 pots
     description local 10 digit dialing
     translation-profile outgoing Local-CLID
     destination-pattern 9[2-9].........
     incoming called-number .
     port 0/0/0:23
     forward-digits 10
    dial-peer voice 30 pots
     description long distance dialing
     translation-profile outgoing Local-CLID
     destination-pattern 91..........
     incoming called-number .
     port 0/0/0:23
     forward-digits 11
    dial-peer voice 40 pots
     description 911
     destination-pattern 911
     port 0/0/0:23
     forward-digits all
    dial-peer voice 45 pots
     description 9911
     destination-pattern 9911
     port 0/0/0:23
     forward-digits 3
    dial-peer voice 50 pots
     description international dialing
     translation-profile outgoing InternationalType
     destination-pattern 9T
     incoming called-number .
     port 0/0/0:23
    dial-peer voice 650 pots
     huntstop
     destination-pattern 650
     fax rate disable
     port 0/3/0
    gatekeeper
     shutdown
    telephony-service
     protocol mode ipv4
     sdspfarm units 5
     sdspfarm tag 1 CME-CONF
     conference hardware
     moh-file-buffer 90
     no auto-reg-ephone
     authentication credential cmeadmin tshbavsp$$4
     max-ephones 50
     max-dn 200
     ip source-address 192.168.8.1 port 2000
     service dnis dir-lookup
     timeouts transfer-recall 30
     system message Oregon's Wild Harvest
     url services http://192.168.17.2/voiceview/common/login.do 
     url authentication http://192.168.8.1/CCMCIP/authenticate.asp  
     cnf-file location flash:
     cnf-file perphone
     load 7931 SCCP31.9-3-1SR4-1S.loads
     load 7936 cmterm_7936.3-3-21-0.bin
     load 7942 SCCP42.9-3-1SR4-1S.loads
     load 7962 SCCP42.9-4-2-1S.loads
     time-zone 5
     time-format 24
     voicemail 500
     max-conferences 8 gain -6
     call-park system application
     call-forward pattern .T
     moh moh.wav
     web admin system name cmeadmin secret 5 $1$60ro$u.0r/cno/OD2JmtvPq4w9.
     dn-webedit 
     transfer-digit-collect orig-call
     transfer-system full-consult
     transfer-pattern .T
     fac standard
     create cnf-files version-stamp Jan 01 2002 00:00:00
    ephone-template  1
     softkeys connected  Hold Park Confrn Trnsfer Endcall ConfList TrnsfVM
     button-layout 7931 2
    ephone-template  2
     softkeys idle  Dnd Gpickup Pickup Mobility
     softkeys connected  Hold Park Confrn Mobility Trnsfer TrnsfVM
     button-layout 7931 2
    ephone-dn  1  dual-line
     number 200
     label Lisa
     name Lisa Ziomkowsky
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  2  dual-line
     number 201
     label Dylan
     name Dylan Elmer
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  3  dual-line
     number 202
     label Kimberly
     name Kimberly Krueger
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  4  dual-line
     number 203
     label Randy
     name Randy Buresh
     mobility
     snr calling-number local
     snr 915035042317 delay 5 timeout 15 cfwd-noan 500
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  5  dual-line
     number 204
     label Mark
     name Mark McBride
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  6  dual-line
     number 205
     label Susan
     name Susan Sundin
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  7  dual-line
     number 206
     label Rebecca
     name Rebecca Vaught
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  8  dual-line
     number 207
     label Ronnda
     name Ronnda Daniels
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  9  dual-line
     number 208
     label Matthew
     name Matthew Creswell
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  10  dual-line
     number 209
     label Nate
     name Nate Couture
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  11  dual-line
     number 210
     label Sarah
     name Sarah Smith
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  12  dual-line
     number 211
     label Janis
     name Janis McFerren
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  13  dual-line
     number 212
     label Val
     name Val McBride
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  14  dual-line
     number 213
     label Shorty
     name Arlene Haugen
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  15  dual-line
     number 214
     label Ruta
     name Ruta Wells
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  16  dual-line
     number 215
     label 5415489405
     name OWH Sales
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  17  dual-line
     number 216
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  18  dual-line
     number 217
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  19  dual-line
     number 218
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  20  dual-line
     number 219
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  21  dual-line
     number 220
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  22  dual-line
     number 221
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  23  dual-line
     number 222
     label Pam
     name Pam Buresh
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  24  dual-line
     number 223
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  25  dual-line
     number 224
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  26  dual-line
     number 225
     label Elaine
     name Elaine Mahan
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  27  octo-line
     number 250
     label Shipping
     name Shipping
    ephone-dn  28  dual-line
     number 251
     label Eli
     name Eli Nourse
     call-forward busy 500
     call-forward noan 500 timeout 10
    ephone-dn  29  dual-line
     number 252
    ephone-dn  30  dual-line
     number 253
    ephone-dn  31  octo-line
     number 100
     label Customer Service
     name Customer Service
     call-forward busy 500
     call-forward noan 500 timeout 12
    ephone-dn  32  octo-line
     number 101
     label Sales
     name Sales
     call-forward busy 214
     call-forward noan 214 timeout 12
    ephone-dn  33  dual-line
     number 260
     label Conference Room
     name Conference Room
     call-forward busy 100
     call-forward noan 100 timeout 12
    ephone-dn  100
     number 300
     park-slot timeout 20 limit 2 recall
     description Park Slot For All Company
    ephone-dn  101
     number 301
     park-slot timeout 20 limit 2 recall
     description Park Slot for All Company
    ephone-dn  102
     number 302
     park-slot timeout 20 limit 2 recall
     description Park Slot for All Company
    ephone-dn  103
     number 700
     name All Company Paging
     paging ip 239.1.1.10 port 2000
    ephone-dn  104
     number 8000...
     mwi on
    ephone-dn  105
     number 8001...
     mwi off
    ephone-dn  106  octo-line
     number A00
     description ad-hoc conferencing
     conference ad-hoc
    ephone-dn  107  octo-line
     number A01
     description ad-hoc conferencing
     conference ad-hoc
    ephone-dn  108  octo-line
     number A02
     description ad-hoc conferencing
     conference ad-hoc
    ephone  1
     device-security-mode none
     mac-address 001F.CA34.88AE
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:2 2:31
    ephone  2
     device-security-mode none
     mac-address 001F.CA34.8A03
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:12
    ephone  3
     device-security-mode none
     mac-address 001F.CA34.898B
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
    ephone  4
     device-security-mode none
     mac-address 001F.CA34.893F
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
    ephone  5
     device-security-mode none
     mac-address 001F.CA34.8A71
     ephone-template 1
     max-calls-per-button 2
     username "susan"
     paging-dn 103
     type 7931
     button  1:6
    ephone  6
     device-security-mode none
     mac-address 001F.CA34.8871
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:7 2:31 3:32
    ephone  7
     device-security-mode none
     mac-address 001F.CA34.8998
     ephone-template 1
     max-calls-per-button 2
     username "matthew"
     paging-dn 103
     type 7931
     button  1:9
    ephone  8
     device-security-mode none
     mac-address 001F.CA36.8787
     ephone-template 1
     max-calls-per-button 2
     username "nate"
     paging-dn 103
     type 7931
     button  1:10
    ephone  9
     device-security-mode none
     mac-address 001F.CA34.8805
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:5
    ephone  10
     device-security-mode none
     mac-address 001F.CA34.880C
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:14
    ephone  11
     device-security-mode none
     mac-address 001F.CA34.8935
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:3
    ephone  12
     device-security-mode none
     mac-address 001F.CA34.8995
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:8 2:31
    ephone  13
     device-security-mode none
     mac-address 0021.5504.1796
     ephone-template 2
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:4
    ephone  14
     device-security-mode none
     mac-address 001F.CA34.88F7
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:23
    ephone  15
     device-security-mode none
     mac-address 001F.CA34.8894
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:26
    ephone  16
     device-security-mode none
     mac-address 001F.CA34.8869
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:28 2:27
    ephone  17
     device-security-mode none
     mac-address 001F.CA34.885F
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:11
    ephone  18
     device-security-mode none
     mac-address 001F.CA34.893C
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:27
    ephone  19
     device-security-mode none
     mac-address 001F.CA34.8873
     ephone-template 1
     max-calls-per-button 2
     paging-dn 103
     type 7931
     button  1:27
    ephone  20
     device-security-mode none
     mac-address A456.3040.B7DD
     paging-dn 103
     type 7942
     vpn-group 1
     vpn-profile 1
     button  1:13
    ephone  21
     device-security-mode none
     mac-address A456.30BA.5474
     paging-dn 103
     type 7942
     vpn-group 1
     vpn-profile 1
     button  1:15 2:16 3:32
    ephone  22
     device-security-mode none
     mac-address A456.3040.B72E
     paging-dn 103
     type 7942
     vpn-group 1
     vpn-profile 1
     button  1:1
    ephone  23
     device-security-mode none
     mac-address 00E0.75F3.D1D9
     paging-dn 103
     type 7936
     button  1:33
    line con 0
    line aux 0
    line 2
     no activation-character
     no exec
     transport preferred none
     transport input all
     transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
     stopbits 1
    line 67
     no activation-character
     no exec
     transport preferred none
     transport input all
     transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
    line vty 0 4
     transport input all
    scheduler allocate 20000 1000
    ntp master
    ntp update-calendar
    ntp server 216.228.192.69
    webvpn gateway sslvpn_gw
     ip address 66.111.111.111 port 443  
     ssl encryption 3des-sha1 aes-sha1
     ssl trustpoint cme_cert
     inservice
    webvpn context sslvpn_context
     ssl encryption 3des-sha1 aes-sha1
     ssl authenticate verify all
     policy group SSLVPNphone
       functions svc-enabled
       hide-url-bar
       svc address-pool "SSLVPNPhone_pool" netmask 255.255.248.0
       svc default-domain "bendbroadband.com"
     virtual-template 1
     default-group-policy SSLVPNphone
     gateway sslvpn_gw domain SSLVPNphone
     authentication certificate
     ca trustpoint cme_root
     inservice
    end

    I think your ACL could be the culprit.
    ip access-list extended router-access
     permit tcp any host 66.111.111.111 eq 443
    Would you be able to change the entry to permit ip any any (just for testing purpose) and then test to see if the calls function properly.  If they work fine then we know that we need to open som ports there.
    Please remember to select a correct answer and rate helpful posts

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