Really, really slow broadband

Hi everyone,
Our broadband speed has, for the last few months, ran abismally slow. I've replaced the plug in filter for a new unit and I've disconnected all other phones in the house. The broadband speedtester tells me my IP profile is 135kbps but I still can't get much better than 39 kbps download speed. The DSL connection rate being 284kbps upload and 444kbps download. When the wiring was installed to the study/home office some 4 years ago it all worked fine.
I've fitted combined phone/ASDL wall plates which plugs into a Linksys wireless router via. usb with my wifes laptop and my sons desktop using the wireless connection.
Any help, advice that anyone can offer would be appreciated. If I can sort it out without resorting to helpdesks then I'd preffer to do it this way.
Many thanks in antisipation
Quincy

Quincy here again.
It turns out that our line has been "upgraded" to 21CN, something I knew nothing about. The new service can detect when the router is off and because I switch everything off when I'm finished with the computer the exchange thinks there is a fault and tries to throttle back the speed. This isn't mentioned anywhere on the BT web site (To the best of my knowledge) Even the BT engineer who came out wasn't aware of that!! 30 hours after the engineers visit I'm still only getting a download 56KBPS but some of the details on the speedtester have changed, there is no mention of the downstream and upstream DSL connection rates and now it's telling me "The acceptable range of speeds is 50-135KBPS" it was, prior to the visit, "50-250KBPS"
I'm waiting for the exchange to self-correct the speed issue but it may need a lift and shift at the exchange.
So beware, DON'T switch off your hub/router if your on 21CN!!
Q

Similar Messages

Suddenly really slow broadband

Hi,
since a couple of days I got really slow broadband and cant figure out why, called support and they said they call back today but noone did so I thought I try here.
I swapped microfilters, double checked pcs for any spyware/virus etc, tried my work laptop, using the mastersocket for 24 hrs as requested by the engineer on the phone which didnt make a difference and screwed the frontplate back on and ran another speed test
below is some infos from my router, just 20 mins connected now but already showing some errors not sure how significant they are as I never checked that when all was working fine.
Thanks for any advise and help you can give
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:20:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.7 dB / 23.0 dB
Line attenuation (Down/Up)
25.0 dB / 16.0 dB
Output power (Down/Up)
19.8 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
273 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0

the crc up errors are a bug in the firmware.
you have a good 8mb connection with the correct 7150 profile. the problem is your throughput/download which is rubbish.
check your exchange for problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
if there is nothing showing then fill up the form for mod assistance http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

IPhoto 6 goes really, really slow

Hi,
my iPhoto 6 is going really, really slow, and as soon as I open iPhoto 6 other open programs go slow too. First I thought it must be the size of the pics but with other Photo editing programs everything seems to go with normal speed.
Has anyone got a solution to this problem? Has anyone made similar experiences? What kind of procedures would you recommend?
Thank you very much in advance for your help!
Kind Regards,
Xbal

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Adjustment Brush really, really slow in LR 3.3

Hi,
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Dennis

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I HAVE THE PROBLEM TO!
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I dont remember having updatet og installed anything since before yesterday.
I have reinstalled Flashplayer.
I have reinstalled Mountain lion.
I have repaired disk and disk permisions.
I have deletet 10 3rd party programs.
I have plenty of disk space.
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From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
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Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
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You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Re: Slow broadband every night 10pm-Midnight

I am experiencing very slow broadband every night from 10pm. I searched the forum and saw this post and notied it was marked as 'solved' Can you tell me what the problem is here and how to solve it? I
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364
t is not clear to me what to do from the contents of this thread. Thanks.
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364

A "lay" explanation is this.
As IMJ has stated, at night the noise margin is dropping to a level whereby it becomes difficult for the DSL to bitload the data into the ADSL spectrum without undue error correction and bitswapping, and often increased error rate.
This situation tends to throttle down throughput .... and if it got worse, which clearly it isn't doing, it's just staying at a poor level .... the modem would drop the connection, and renegotiate .... and come back with target margin, at which juncture it would bitload and throughput would return to normal.
So what IMJ is saying is ... if it doesn;t drop and continues to hobble along .... force a drop, or reset it, and it will come back as if it had dropped by the modem forcing a drop.
In the end DLM will hopefully get hold of the situation and set the line parameters in a fashion which will sustain a connection and bitload properly 24 hours a day .... but sometimes it needs help, and especially if it didn't linetrain properly.
If it continues manual intervention is useful to set the noise margin accordingly until the line has re-trained.
Resetting the hub or modem is not a good idea with DSL, however in this instance if an automatic cure is not forthcoming, it is the ONLY time I would advocate a router reset, especially at night, when margin is depleted.

Painfully slow broadband (plus losing dial tone)

Hi everyone,
On Saturday night our broadband connection plummeted from a usual download speed of 200kbps (download speed, not connection) to what is now struggling to hit 15-20kbps. Along with the much slower broadband our phone has also been cutting out/losing dial tone/going incredibly quiet.
We called BT last night, told them the issues and after 45 minutes we we're told that the line was fine, it was an issue on our end and nothing else would be done.
Well this morning I spent a couple of hours messing around, connecting the router and phone to the master socket using multiple new ADSL filters, multiple other cables, everything I can think of and nothing has helped. It isn't just a WIFI issue either because although we use a few WIFI systems (android smartphone, Xbox 360 and a laptop) my main PC is connected to the router via an ethernet cable.
I'm lost for ideas though - I'm disabled and I'm unable to get out of the house often (trying to sort out the router this morning has even left me with a fair deal of pain) so the internet is my connection to the outside world via gaming and stuff, but since Saturday night I've been unable to do pretty much anything due to this issue and I'm just lost so please, if anyone can help I would appreciate any advice I can get right now.
This is the info from the connection section of the hubs page:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:56
Downstream:
416 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.3 dB / 10.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
14.8 dBm / 11.9 dBm
FEC Events (Down/Up):
55 / 14
CRC Events (Down/Up):
33 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
22 / 0
Error Seconds (Local/Remote):
0 / 0

Thanks a lot for the help so far, however I'm still having problems ...
So we did as you advised and reported the fault, then a couple of days ago (wednesday night-thursday) the phone line improved, as did the routers connection to the internet. The router is now connecting at at about 1.8mbps and the quiet line test on the phone is completely silent ... however my download speed hasn't seen any kind of improvement at all, even before all this rain and flood warning.
Could this be a problem with the router itself? Like I said originally, I've got multiple devices connected both wirelessly and wired (multiple cables tested) and according to the router and BTs speedtest it's connected perfectly, so I'm now just wondering if it could be a problem with the router not relaying the data fast enough?
It's been close to a week since this started so I'm just completely clueless - for someone who has problems leaving the house and connecting to the outside world by other means it's been a really tough week.
Thanks again for the help anyway.
By the way, my routers new stats are:
Connection information
Line state:
Connected
Connection time:
0 day, 10:54:14
Downstream:
1,824 Kbps
Upstream:
448 Kbps
(Short connection time because I restarted the router to see if the rain maintenance may have helped)
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.4 dB / 13.0 dB
Line attenuation (Down/Up):
57.0 dB / 31.5 dB
Output power (Down/Up):
17.9 dBm / 11.9 dBm
FEC Events (Down/Up):
79660 / 29
CRC Events (Down/Up):
66 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
138 / 3
Error Seconds (Local/Remote):
0 / 0

Slow broadband speed after BT replaced cable to th...

Hi,
Until recently I always had a good stable broadband connection. However a couple of weeks ago it started dropping out often. This turned out to be because of a very noisy line, I rarely use the phone and when I went to check it I could hear a lot of noise on the line. I went through BT and an engineer came round this Monday and discovered the cable from outside my house had pretty much corroded away - it had likely been there 40 years! So the cable was replaced and the noise on the phone line went away (Engineer fixed it on the 11th June in the afternoon)
However during the time the line was bad my broadband (clearly in an attempt to cope with the noise) gained much higher noise margins and gradually got slower and slower, this I can understand.
The problem is now the line is repaired its still stuck at this lower speed which is really rather slow. I have read that eventually the IP profile will reset itself, but I work from home some of the time and this current speed is a real problem for me. Is there anything I can get done to get it back up to speed?
Line state:
Connected
Connection time:
2 days, 06:28:53
Downstream:
286.3 Kbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
32.3 dB / 29.7 dB
Line attenuation (Down/Up):
9.5 dB / 4.8 dB
Output power (Down/Up):
9.6 dBm / 12.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 54
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
0 / 0

Keith, is this really the only Solution? My conneciton made it to a bit over 3 days, then for some reason its reset again
This time the upload speed has gone up some but download is unacceptable. If I have to wait another 5 days then its going to end up about 2 weeks I have had very slow broadband from BT (and who knows if it will stay up 5 days this time...), yet I boubt they will be refunding me my money for the BT vision service I can't use due to the speed issues with the BT connection. Seriously having to wait 5 days after they fix a problem is ridiculous, especially when it might reset at any point!
Line state:
Connected
Connection time:
0 days, 01:57:23
Downstream:
286.3 Kbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
31.4 dB / 13.2 dB
Line attenuation (Down/Up):
9.7 dB / 4.8 dB
Output power (Down/Up):
10.7 dBm / 10.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
4 / 0

Slow broadband and confusion from tech helpdesk

Hello,
I am getting pretty slow broadband, so I emailed BT technical support to get help. A chap phoned me at teatime and siaid I should be getting ~14Mbps, but then a friend came over, so I ended the call and called back 0800 111 4567 just now.
I am getting speeds of 0.7Mbps (measured several times on various speed checkers), but the BT broadband site (www.productsandservices.bt.com) estimates I should get ~17Mbps. It says I should be able to get this speed "Now". The lady I spoke to at tech support said that I will only be able to get this speeds "in a few months when the exchange is upgraded to fibre-optic cables". Which wasn't mentioned on the webiste...
At first she offered me a new router as my Voyager 2091 is 5 years old, but then said the couldn't since my speeds were in excess of 500kbps and claimed it wouldn't make any difference due to the exchange.
Anyway I got the following output from speedtester.bt.com:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
2. Upstream Test: -provides background information.
Download Speed
637 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 637 Kbps
For your connection, the acceptable range of speedsis 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1151 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.65:22.76:67.67 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload Speed
947 Kbps
0 Kbps
1155 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 947 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1155 Kbps
Can you advise if I am really limited to 750kbps until such time as the exchange is upgraded? In any case I am minded to switch to Plusnet who would at least give me a free new router along with slightly cheaper broadband...
LMK if I can provide any further helpful info. Thanks in advance.
Solved!
Go to Solution.

Plus here is the broadband line info from the Voyager Configuration Manager
Line Mode
ADSL2+
Line State
Show Time
Latency Type
Fast
Line Up Time
07:02:24:21
Line Coding
Trellis On
Line Up Count
3
Line Power State
L0
Statistics
Downstream
Upstream
Line Rate
1151 Kbps
1155 Kbps
Noise Margin
30.2 dB
6.6 dB
Line Attenuation
22.5 dB
9.1 dB
Output Power
0.0 dBm
11.8 dBm
MSGC (number in overhead channel data)
60
12
B (number of bytes in Mux Frame)
35
35
M (number of Mux Frames in FEC Frame)
1
1
T (Mux Frames over sync bytes)
1
4
R (number of check bytes in FEC Frame)
0
0
S (ratio of FEC over PMD Frame length)
0.9730
0.9897
L (number of bits in PMD Frame)
296
291
D (interleaver depth)
1
1
Super Frames
38212061
38212059
Super Frame Errors
5
0
RS Words
0
0
RS Correctable Errors
0
0
RS Uncorrectable Errors
0
0
HEC Errors
2
0
OCD Errors
0
0
LCD Errors
0
0
ES Errors
0
0

Help needed with slow Broadband

Hello
Thanks in advance if any help works.
Im having problems with slow broadband, im using a homehub 3, connected directly into the test port on the master socket.
Below is the details. Dont really now alot about the info, tried reading the forums to see what i can learn, think the noise margin is ok but not sure about the rest. Carried out the quiet line test and i could hear hiss, getting louder then fading for a couple of seconds then back.
Cheers
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 5 days, 06:35:21
Downstream: 2.719 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 3.7 dB / 17.0 dB
Line attenuation (Down/Up): 57.5 dB / 31.5 dB
Output power (Down/Up): 18.5 dBm / 12.4 dBm
FEC Events (Down/Up): 0 / 39
CRC Events (Down/Up): 10492 / 228
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 18653 / 13
Error Seconds (Local/Remote): 4972 / 203
BT WHOLESALE Results
Download Speed (Mbps): 2.17
Upload Speed (Mbps): 0.31
Ping Latency(ms): 44.75
Solved!
Go to Solution.

FAQ
1. Best Effort Test: -provides background information.
Download Speed
2.07 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.07 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 2.45 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.35 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

Desperately slow broadband, and getting worse!

Hi folks - the common problem here, going by the forum - desperately slow broadband.
I'm about as far from my local exchange as it's possible to get and still receive broadband. My connection is a maximum 512 kbps and has been in place for years now. My usual download speed would have been 120 kbps on a good day, and a gaming ping on 54 - 58.
This last month it's been terrible, and getting worse. Download speed dropped to 50, and this morning is 28.9. An update from the Apple website took 34 minutes for 32.9 Mb. I'm getting repeatedly booted off my gaming servers for a high ping of 300 or so; sometimes the orange light on the router flashes repeatedly before going green again.
I run two computers from the router, both on ethernet, but only one ever surfs at any time; however I used to be able to surf both - not any more. Frequent "Internet Explorer cannot display the webpage" and "diagnose connection problems" messages appear. Some webpages - for example the eBay home page - take over a minute to fully load. It reminds me of my old dial-up days.
BT Speedtests a few months back gave me a speed of 394; three days ago it was 194, this morning it did not complete the test. I'm getting very frustrated.
Struggling with less than 50 KB/s… a quarter of what it used to be.
Solved!
Go to Solution.

I tried the master socket two days ago hence the recent disconnection; the end plug on my cable is a small squarish one not the longer rectangular one that the phone uses so it won't fit the master socket. Before that the router had been connected for weeks with no improvement. This problem has persisted for almost six weeks now with no return to the old faster speeds. It can't be software as I run an Apple Mac and a PC alternately through both ethernet connections (unused computer is switched off)
If gaming the game goes very slow, or freezes, I get booted by admin for high ping, and sometimes - not every time - if I watch the router the broadband light flashes orange before reverting to green again.
I've been connected for years at a good speed (for this area) but since July / august it's really dropped to the present annoying stage.
Struggling with less than 50 KB/s… a quarter of what it used to be.

Really, really slow broadband

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