Really SLOW broadband

Hi,
My broadband has been runnng really slowly since Friday afternoon (just over 24 hours) - my usual 5-6Mbps download speed is down to 80kbps (!!) - upload speed is around normal, at 0.25Mbps.
There is no mention of any problem on the service status page, or on the usertools website. I've e-mailed BT this morning - but I've not heard anything back yet, and it doesn;t appear on the status pages. Does anyone know how long it takes for a problem to get investigated?
The exchange is in Barmouth, Wales - area code - 01341 ...
Ta,
DGR...
Solved!
Go to Solution.

These are the details from the ADSL Details/Staus page on the HH - it's a white one, V1.0?.
Link Information
Uptime:
0 days, 3:04:06
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 8,128
Data Transferred (Sent/Received) [MB/MB]:
7.37 / 62.61
Output Power (Up/Down) [dBm]:
12.0 / 17.5
Line Attenuation (Up/Down) [dB]:
7.5 / 17.0
SN Margin (Up/Down) [dB]:
21.0 / 12.5
Vendor ID (Local/Remote):
TMMB / TSTC
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 28
HEC Errors (Up/Down):
0 / 16
Line Profile:
Fast

Similar Messages

Suddenly really slow broadband

Hi,
since a couple of days I got really slow broadband and cant figure out why, called support and they said they call back today but noone did so I thought I try here.
I swapped microfilters, double checked pcs for any spyware/virus etc, tried my work laptop, using the mastersocket for 24 hrs as requested by the engineer on the phone which didnt make a difference and screwed the frontplate back on and ran another speed test
below is some infos from my router, just 20 mins connected now but already showing some errors not sure how significant they are as I never checked that when all was working fine.
Thanks for any advise and help you can give
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:20:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.7 dB / 23.0 dB
Line attenuation (Down/Up)
25.0 dB / 16.0 dB
Output power (Down/Up)
19.8 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
273 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0

the crc up errors are a bug in the firmware.
you have a good 8mb connection with the correct 7150 profile. the problem is your throughput/download which is rubbish.
check your exchange for problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
if there is nothing showing then fill up the form for mod assistance http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Really Slow Broadband Following Return From Holida...

I've just returned from nearly three weeks holiday. Before I went away my broadband was working fine. Not mega fast but to an acceptable level. Whilst away I completely powered off my computer and Home Hub. Since returning my broadband speed has gone really slow. Over the last three evenings I've run the Speed Test and have had the following reults.
14/5/11 - 18:30 - Download Speed 72kbps, DSL U/S - 256kbps - D/S 448kbps, IP Profile 135kbps
15/5/11 - 18:53 - Download Speed 83kbps, DSL U/S - 256kbps - D/S 448kbps, IP Profile 135kbps
16/5/11 - 19:36 - Download Speed 92kbps, DSL U/S - 1280kbps - D/S 448kbps, IP Profile 135kbps
None of my equipment or wiring has changed. It's exactly the same as before I went away. I've also got a BT accelerator fitted to the socket.
Any ideas whats gone wrong and what I can do about it. I'm sure it was faster than this when I was on Dial-up.

Hi,
ADSL Stats as follows:
Line state
Connected
Connection time
0 days, 0:07:17
Downstream
1,792 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 18.0 dB
Line attenuation (Down/Up)
60.0 dB / 31.5 dB
Output power (Down/Up)
16.7 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
5 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
We dont have any extension sockets in the house just the one by the front door. This socket allowed the BT Acceleartor to be fitted.
Just tried the Quiet Line Test. No noise heard
Hope this is helpful.
Thanks
Steve

Really Slow Broadband Speeds

Hi,
My broadband has been runnng really slowly since wednesday - my usual 4-6Mbps download speed is down to the near 80kbps (!!) - upload speed is around normal, at 0.25Mbps.
Here is my ADSL status;
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 20:54:36
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
13.7 dB / 31.0 dB
Line attenuation (Down/Up)
20.0 dB / 9.5 dB
Output power (Down/Up)
15.8 dBm / 2.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
3337 / 13
CRC Errors (Down/Up)
6 / 10
HEC Errors (Down/Up)
31 / 3
Error Seconds (Local/Remote)
6 / 7
I have checked the exchange which is in Kilkeel, Northern Ireland, tried a quiet test line which seemed to be ok.
Please Help
Thanks
KevyMatts

KevyMatts wrote:
Here is a screenshot of the bt speed test;
There's definitely something amiss there Kev as your IP profile matches your sync speed. Best to do as John has mentioned and e-mail the forum mods to see if they can have some light shed on things and hopefully get this put right for you (& the others in the same boat).
Kind regards... Tom
BT Infinity2:

Really, really slow broadband

Hi everyone,
Our broadband speed has, for the last few months, ran abismally slow. I've replaced the plug in filter for a new unit and I've disconnected all other phones in the house. The broadband speedtester tells me my IP profile is 135kbps but I still can't get much better than 39 kbps download speed. The DSL connection rate being 284kbps upload and 444kbps download. When the wiring was installed to the study/home office some 4 years ago it all worked fine.
I've fitted combined phone/ASDL wall plates which plugs into a Linksys wireless router via. usb with my wifes laptop and my sons desktop using the wireless connection.
Any help, advice that anyone can offer would be appreciated. If I can sort it out without resorting to helpdesks then I'd preffer to do it this way.
Many thanks in antisipation
Quincy

Quincy here again.
It turns out that our line has been "upgraded" to 21CN, something I knew nothing about. The new service can detect when the router is off and because I switch everything off when I'm finished with the computer the exchange thinks there is a fault and tries to throttle back the speed. This isn't mentioned anywhere on the BT web site (To the best of my knowledge) Even the BT engineer who came out wasn't aware of that!! 30 hours after the engineers visit I'm still only getting a download 56KBPS but some of the details on the speedtester have changed, there is no mention of the downstream and upstream DSL connection rates and now it's telling me "The acceptable range of speeds is 50-135KBPS" it was, prior to the visit, "50-250KBPS"
I'm waiting for the exchange to self-correct the speed issue but it may need a lift and shift at the exchange.
So beware, DON'T switch off your hub/router if your on 21CN!!
Q

Really slow broadband speed

Download speedachieved during the test was - 685 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
that's from bt's speed checker
Me and my girlfriend took out broadband in her grandad's house and were promised near a 3.5 - 4mb speed, its never been anywhere near that. Speedchecker has it at 0.95mb download throughput and 0.3mb upload. Tried downloading an anti-virus from download.com to get an impartial test, it was going at 80-90 kbps, its a joke. Some help would be good.

its on the kilsyth exchange:
You are connected to the Kilsyth telephone exchange.
ADSL is available in your area
Your exchange is also enabled for ADSL Max services
Your exchange is not yet enabled for ADSL2+ services
According to BT Wholesale, houses at your postcode should be able to support a 3Mbps or greater ADSL connection via ADSL Max.
Standard ADSL RAG results
You cannot receive 2Mbps ADSL
You may be able to receive 1Mbps ADSL
You can receive 512kbps ADSL
You can receive 256kbps ADSL
You are approximately 2.22km from the exchange. Note that this is the straight line distance - the actual cable length will be longer!

Really slow broadband all of a sudden.

Chatted to a bloke from BT both through the online chat and again on the phone about this issue and he said he would change some settings his end to try and increase our broadband speed. The broadband used to be fine, could stream videos just fine, browse the internet without any issues then all of a sudden the speed has dropped to below 1mbps (582kbps using the speedtester.bt.com).
The speedtester itself said that an "acceptable" speed should be between 600kb-7.5mbps. Frankly that is a bit of a joke as 600kbps is near enough where it is currently and even the 3G signal my iPhone is getting here loads web pages faster.
Just to reiterate, the speed was fine up until about 4-5 days ago.
Wiring inside house hasn't changed, don't have any extension sockets using homehub 2.0.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:26:40
Downstream
8,064 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.6 dB / 31.0 dB
Line attenuation (Down/Up)
21.0 dB / 11.0 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Please Help!!!

After no luck whatsoever with the people on the online chat help system and after 3 calls to the customer help number I have finally been told that there is nothing wrong with my houses wiring, router etc etc. But the problem seems to lie (after the fourth line test in as many days) on the line between my house and the exchange!!!
How is it the other people that conducted line tests couldn't see that or did they not both and just spout some BS at me as they couldn't be bothered to actually get to the bottom of this issue?! Perplexes me how the first 3 line tests I was kept on the line whilst they carried out the test but on the fourth time of asking I was told that whilst a line test was underway I should not use the landline at all...
Pretty shoddy customer service to me from the first bunch of people I spoke to. Not happy.
Now I have been told that I will have to wait another 2-3 days until and engineer examines the line and possibly even longer after that until the problem gets fixed and its been broken for over a week now!! What are we BT customers actually paying for?!

Really slow broadband for 3 years or more

Hi - I have been with BT for 7 months or so. Prior to that with Pipex (albeit on the BT 'network' obviously).
I have had a max speed of 1.8m but this has been rare and maybe only once!
Generally I get 65kbps to 500kbps. sometimes zero.
It is frustratingly slow.
Eventually I can get the helpdesks to get something done at the exchange and this temporarily gets my speed up again for a couple of weeks. Maybe as high as 1.2m. It is always a battle and takes multiple calls to get something done.
I have had engineers out twice and hope to have another next week.
They have replaced my master socket for an ADSL one and have changed some exterior wiring.
It seems like the temporary fix is to cap my speed to somehow get it chugging better as opposed to a perm fix. My neighbours dont have the same prob.
Any ideas?
thanks
Solved!
Go to Solution.

Hi gazzab,
Looking at your stats (Thanks for these) is would appear that you have a dropping connection.
The speed test results indicate that your throughput is fine, i.e. 451kbps off a Line rate off 500kbps is normal.
However, the connection time is only 1hr 40 mins so this raises a few questions:
1. Where do you have the Home hub connected?
Ideally the Home Hub should be connected to the Master socket/Test socket, if you have one. See the following link to ensure the internal wiring is not affecting your connection/speed:
http://bt.custhelp.com/app/answers/detail/a_id/13892/c/346,4740,4740
2. Do you turn the router off when not in use?
The BT server will take steps to stabilise a connection if it is continuously dropping and will reduce the speed in order maintain a more stable connection.
The best thing you could do is make sure that the router is left on at all times to stop the BT server reducing the speed to stabilise the connection. If you have the Hub connected to an extension socket, move it to the either the Master or Test socket and leave it there for at least 72 hours to see if the speed increases.
Let us know how you get on
Cheers
Conz81
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
Cheers
Conz81

Broadband really slow annoyingly slow since friday

Hi
My internet is really slow and lagging, i cant see any problems in my area (northamptonshire) so thought doing a test on my line to check speed might help, only it wont work!
Im a uni student and i cant access my course
Hub settings are -
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 05:48:54
Downstream
3,835 Kbps
Upstream
979 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Fast
Noise margin (Down/Up)
7.1 dB / 5.7 dB
Line attenuation (Down/Up)
53.7 dB / 32.2 dB
Output power (Down/Up)
6.1 dBm / 1.4 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
11199 / 0
HEC Errors (Down/Up)
3280917 / 0
Error Seconds (Local/Remote)
20943 / 0

Time and date
Message
Feb 5 20:45:01 2012
(23176.350000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 20:36:42 2012
(22677.820000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 20:36:27 2012
(22662.350000) Admin login successful by 192.168.1.77 on HTTP
Feb 5 20:19:39 2012
(21655.110000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 20:19:34 2012
(21649.870000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 20:19:32 2012
(21647.530000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 20:19:30 2012
(21646.150000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 20:12:23 2012
(21219.120000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 20:08:04 2012
(20960.240000) Admin login successful by 192.168.1.77 on HTTP
Feb 5 19:57:29 2012
(20325.260000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 19:57:21 2012
(20316.550000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 19:56:22 2012
(20257.360000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 19:55:08 2012
(20183.400000) HTTP server returned error 404
Feb 5 19:01:23 2012
(16959.200000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 18:56:52 2012
(16687.450000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 18:56:19 2012
(16654.330000) Admin login successful by 192.168.1.77 on HTTP
Feb 5 18:33:07 2012
(15262.390000) sock_socket: failed bind() for ip 0.0.0.0 port 61376: Address already in use
Feb 5 18:28:51 2012
(15006.670000) HTTP server returned error 404
Feb 5 16:33:19 2012
( 8075.140000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 16:33:13 2012
( 8068.690000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 14:21:13 2012
( 149.300000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 14:21:11 2012
( 146.850000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 14:20:38 2012
( 114.120000) WGET: Error connecting to host https://pbthdm.bt.motive.com/cwmpWeb/CPEMgt (66.193.112.93:443)
Feb 5 14:19:56 2012
( 94.140000) danube_dsl_ioctl:88: Failed ioctl 290 errno 61
Feb 5 14:19:45 2012
( 83.380000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Feb 5 14:19:24 2012
ERR 2003-01-01T00:00:40Z cwmp: mt_cwmp: session error: Could not resolve host
Feb 5 14:19:23 2012
( 60.930000) HTTP server returned error 404
Feb 5 14:19:10 2012
( 48.180000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Feb 5 14:19:10 2012
( 48.180000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Feb 5 14:19:10 2012
( 48.180000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Feb 5 14:19:10 2012
( 48.180000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Feb 5 14:19:10 2012
( 48.100000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Feb 5 14:19:10 2012
( 48.100000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Feb 5 14:19:10 2012
( 48.100000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Feb 5 14:19:10 2012
( 48.100000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Feb 5 14:18:52 2012
( 30.110000) DVA started
Feb 5 14:18:51 2012
( 28.680000) sys_if_stats_reset failed for atm0

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
Click to report abuse...        Click to reply to this thread    Reply
@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Re: Slow broadband every night 10pm-Midnight

I am experiencing very slow broadband every night from 10pm. I searched the forum and saw this post and notied it was marked as 'solved' Can you tell me what the problem is here and how to solve it? I
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364
t is not clear to me what to do from the contents of this thread. Thanks.
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364

A "lay" explanation is this.
As IMJ has stated, at night the noise margin is dropping to a level whereby it becomes difficult for the DSL to bitload the data into the ADSL spectrum without undue error correction and bitswapping, and often increased error rate.
This situation tends to throttle down throughput .... and if it got worse, which clearly it isn't doing, it's just staying at a poor level .... the modem would drop the connection, and renegotiate .... and come back with target margin, at which juncture it would bitload and throughput would return to normal.
So what IMJ is saying is ... if it doesn;t drop and continues to hobble along .... force a drop, or reset it, and it will come back as if it had dropped by the modem forcing a drop.
In the end DLM will hopefully get hold of the situation and set the line parameters in a fashion which will sustain a connection and bitload properly 24 hours a day .... but sometimes it needs help, and especially if it didn't linetrain properly.
If it continues manual intervention is useful to set the noise margin accordingly until the line has re-trained.
Resetting the hub or modem is not a good idea with DSL, however in this instance if an automatic cure is not forthcoming, it is the ONLY time I would advocate a router reset, especially at night, when margin is depleted.

I have really slow internet, i bought OS X mountain lion & tried for days to download it. my internet cuts every time & the download restarts from the beginning is thr a way to download the software as a "zip" file or from a link not app store?

I have really slow internet, i bought OS X mountain lion & tried for days to download it. my internet cuts every time & the download restarts from the beginning is thr a way to download the software as a "zip" file or from a link not app store?

MacBook Pro
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion?view=discussi ons
http://www.apple.com/support/macbookpro
Take it somewhere that has better broadband. The best you can do sometimes is invest in new modem that works with your system instead of the rental etc in most cases.
Do a Safe Boot.
Make sure your firewall is set properly. Don't use 3rd party. AV software can get in the way.
Make sure you are getting the service and a clean strong modem signal - slow is one thing but if it drops off and can't maintain a connection you have hardware issues, not software - and upgrade to a new OS doesn't tend to improve, it may even not work with older networking equipment once you do get it.
I agree and think electronic only goes too far. And when you do get it: burn the package and manually set it aside first before running the intaller! make a flash memory installer, put it on DVDs too.

Painfully slow broadband (plus losing dial tone)

Hi everyone,
On Saturday night our broadband connection plummeted from a usual download speed of 200kbps (download speed, not connection) to what is now struggling to hit 15-20kbps. Along with the much slower broadband our phone has also been cutting out/losing dial tone/going incredibly quiet.
We called BT last night, told them the issues and after 45 minutes we we're told that the line was fine, it was an issue on our end and nothing else would be done.
Well this morning I spent a couple of hours messing around, connecting the router and phone to the master socket using multiple new ADSL filters, multiple other cables, everything I can think of and nothing has helped. It isn't just a WIFI issue either because although we use a few WIFI systems (android smartphone, Xbox 360 and a laptop) my main PC is connected to the router via an ethernet cable.
I'm lost for ideas though - I'm disabled and I'm unable to get out of the house often (trying to sort out the router this morning has even left me with a fair deal of pain) so the internet is my connection to the outside world via gaming and stuff, but since Saturday night I've been unable to do pretty much anything due to this issue and I'm just lost so please, if anyone can help I would appreciate any advice I can get right now.
This is the info from the connection section of the hubs page:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:56
Downstream:
416 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.3 dB / 10.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
14.8 dBm / 11.9 dBm
FEC Events (Down/Up):
55 / 14
CRC Events (Down/Up):
33 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
22 / 0
Error Seconds (Local/Remote):
0 / 0

Thanks a lot for the help so far, however I'm still having problems ...
So we did as you advised and reported the fault, then a couple of days ago (wednesday night-thursday) the phone line improved, as did the routers connection to the internet. The router is now connecting at at about 1.8mbps and the quiet line test on the phone is completely silent ... however my download speed hasn't seen any kind of improvement at all, even before all this rain and flood warning.
Could this be a problem with the router itself? Like I said originally, I've got multiple devices connected both wirelessly and wired (multiple cables tested) and according to the router and BTs speedtest it's connected perfectly, so I'm now just wondering if it could be a problem with the router not relaying the data fast enough?
It's been close to a week since this started so I'm just completely clueless - for someone who has problems leaving the house and connecting to the outside world by other means it's been a really tough week.
Thanks again for the help anyway.
By the way, my routers new stats are:
Connection information
Line state:
Connected
Connection time:
0 day, 10:54:14
Downstream:
1,824 Kbps
Upstream:
448 Kbps
(Short connection time because I restarted the router to see if the rain maintenance may have helped)
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.4 dB / 13.0 dB
Line attenuation (Down/Up):
57.0 dB / 31.5 dB
Output power (Down/Up):
17.9 dBm / 11.9 dBm
FEC Events (Down/Up):
79660 / 29
CRC Events (Down/Up):
66 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
138 / 3
Error Seconds (Local/Remote):
0 / 0

My MacBook Air just started running really slow

I have a MacBook Air and Safari started running really slow and I'm not sure why. I'm not very tech savy, so I'm having a hard time figuring out what's going on.

Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If not, do that now and see whether there's any change.
If your browser is Safari, then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Any change?
Select the Advanced tab in the Preferences window and uncheck the box marked
Stop plug-ins to save power
Any change?
Quit and relaunch the browser. Any change?
Log out and log back in. Any change?
Enable Private Browsing in the Safari menu. Any change?
Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If Parental Controls is active for any user, please turn it off and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Again, if only Safari is involved, open the iCloud preference pane and uncheck the box marked Safari, if it's checked. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

Incredibly slow broadband and fed up with call cen...

Hi all,
My broadband was fine up until a week or so ago but recently it's been crawling along at a snail's pace. I ran speedtest.net and got 0.36 mb/s up and down. Usually it's above 5.
I've gone through the BT Broadband "Wizard" which didn't help at all - I followed all the steps and it didn't change anything.
I then called the BT Call Centre... it was an ordeal and after the whole debarcle it still wasn't fixed! They called the house today and my dad answered and when they asked "is the internet working?" he said "yes" as... it was. Just REALLY slow (which he didn't realise).
I'm not using a BT router, I'm using a Belkin one and I've updated the drivers.
Any ideas?! I really don't want to call them again as it's so tedious and pointless!

I don't know what you mean by my adsl stats from my router. I assume you mean this information:
Internet Settings
   ADSL Status
Connected
   Data Rate Down/Up
573Kb/448Kb
   WAN MAC address
00-11-50-80-07-59
   Connection Type
PPPoA
   Subnet mask
255.0.0.0
   Wan IP
86.178.***.***
   Default gateway
217.32.147.0
   DNS Address
62.6.**.***
I went to that website. The first time it didn't get onto the user auth. The second time I got this:
...not sure what to do now...
   ADSL Status
Connected
   Data Rate Down/Up
573Kb/448Kb
   WAN MAC address
00-11-50-80-07-59
   Connection Type
PPPoA
   Subnet mask
255.0.0.0
   Wan IP
86.178.180.141
   Default gateway
217.32.147.0
   DNS Address
62.6.40.178

Really SLOW broadband

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