Really slow speed.

http://www.speedtest.net/result/1424849146.png
This has been my speed for four days, I wish this was the first time this is happened but it seems to happen on a weekly basis now.  Ringing up the call centres is very counter-productive and since I work from home that's what I have been too.
Does anybody have any experience in getting into contact with the right people that can fix/upgrade/blow up and replace an exchange?

DSL Connection
Link Information
Uptime:
0 days, 0:06:54
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 8,128
Data Transferred (Sent/Received) [KB/MB]:
492.00 / 2.51
Output Power (Up/Down) [dBm]:
11.5 / 17.5
Line Attenuation (Up/Down) [dB]:
9.0 / 15.0
SN Margin (Up/Down) [dB]:
24.0 / 12.0
Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast
I can't run a btspeedtest, it doesn't work (I put in the correct phone number)

Similar Messages

  • Really slow speeds during the daytime?

    So i've been with BT for as long as i can remember (Broadband Option 3) and for as long as i remember it's never been that great. Not bad, but not great. Apparently i should be getting up to 8mbps but i was normally around 3mbps, which was never slow enough to bother complaining about. But in the last 2 weeks for some reason im getting extremely slow speeds during the day. From 1pm - 1am i've have around a 1mbps (if im lucky), and from 1am - pm i'll have 5 - 6mbps (which is faster than normal). Im really not sure what's going on, but it makes it impossible to do anything other than use text based websites during the day, which is a pain. Im about 250 metres away from my local exchance so i don't see why im getting 1mbps all day.
    Also the wireless connection in my house is awful. My laptop that's 2 ft away from my router (BT Homehub 1 or maybe 1.5 im not sure) and it's getting a 2/5 bar signla strength. I could connect to my neighbours wifi and have a stronger signal. Addmitiedly the Home Hub is pretty wore down, so would getting the Home Hub 4 improve the wireless connection or the speeds problems? Is there any way to get it without paying £60? I mean i could switch to sky broadband, get a new router, and get a years worth of broadband for cheaper than that. The only thing keeping me with BT right now is BT sports, and i can't even any BPL games on that anymore since my connection is too slow when the games are on. 
    Here's the current speed (9:30 PM) http://www.speedtest.net/result/3704808533.png
    I'll post the updated speed at around 2am and see how much better it is. Also any other tests/information you guys might need. Thanks.

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Modem keeps rebooting AND really slow speeds

    Hey guys
    I came onto this forum because for the past few weeks my homehub 2 has been increasingly rebooting randomly.  It was a nuisance before when it happened occasionally, but in the past 5 hours (from about 10pm until about 3am)it has rebooted about 20 times! Extremely annoying when your trying to watch streaming video!!!  Iv gone through lots of posts in this forum trying to do some research and have come to a few conclusions:
    1. No point phoning bt
    2. Will probably need a replacement modem
    3. I have been experiencing absolutely dismal speeds without realising.
    My dad set up our bt account but I believe it to be 2mb broadband (if its 8mb its even more shocking!) Whether it's day or night my download speed never ever reaches above 230k/s Iv tried downloading from microsoft, p2p, download etc.  Sometimes I struggle to get 50k/s at peak times!!
    This has been the norm since I moved here 4 months ago.  I figured these speeds were normal because I know that you never do get the speed your supposed to but after reading on here I think now that these are FAR too low!!  My exchange is only 1.6km by road from me (867m direct).  My IP Profile will be affected by my homehub constantly rebooting but would it really make as much difference as this??  I will post my stats:
    Home Hub
    ADSL line status<script type="text/javascript">// var trClass = ["odd", "even"]; var td1 = ["w3", "Line state", "Connection time", "Downstream", "Upstream"]; var td3 = ["w3", "VPI/VCI", "Type", "Modulation", "Latency type", "Noise margin (Down/Up)", "Line attenuation (Down/Up)", "Output power (Down/Up)", "Loss of Framing (Local)", "Loss of Signal (Local)", "Loss of Power (Local)", "FEC Errors (Down/Up)", "CRC Errors (Down/Up)", "HEC Errors (Down/Up)", "Error Seconds (Local)"]; var td2 = ["", "Connected", "0 days, 0:37:51", "2,784 Kbps", "448 Kbps"]; var td4 = ["", "0/38", "PPPoA", "ITU-T G.992.1", "Interleaved", "15.8 dB / 25.0 dB", "35.0 dB / 31.5 dB", "19.3 dBm / 11.9 dBm", "67", "6", "0", "68 / 0", "1 / 2147480000", "nil / 0", "8"]; // </script>
    Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
    Line state
    Connected
    Connection time
    0 days, 0:37:51
    Downstream
    2,784 Kbps
    Upstream
    448 Kbps
    ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    15.8 dB / 25.0 dB
    Line attenuation (Down/Up)
    35.0 dB / 31.5 dB
    Output power (Down/Up)
    19.3 dBm / 11.9 dBm
    Loss of Framing (Local)
    67
    Loss of Signal (Local)
    6
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    68 / 0
    CRC Errors (Down/Up)
    1 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    8
    Speed tests
    speedtest.net:
    Down 1.6mb/s
    Up 0.22mb/s
    speedtest.bt.com:
    Download speed achieved: 1790kb
    Acceptable range: 400 - 2000
    DSL connection rate: 5152 D / 448 U
    IP Profile: 2000
    I just tried downloading from microsoft again just now (6am) and the speed jumps between 200k/s and 210k/s
    This is 6am so not at all peak time! The speed achieved is about right for my connection but how come I never get more than 230k/s when actually downloading anything??
    Id appreciate anyone to shed light on this, I'm not an expert!  I know I will probably have to phone helpdesk.. But I know exactly what pointless things they will ask me and tell me to do and it will drag on and on.
    Cheers a lot! =D
    Claire

    Hey thanks for your reply, sorry i took so long to get back to you, these are the stats just now, taken at the same time
    Download speed achieved during the test was - 1859 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :5120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    Line state
    Connected
    Connection time
    0 days, 0:42:21
    Downstream
    5,120 Kbps
    Upstream
    448 Kbps
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    14.6 dB / 26.0 dB
    Line attenuation (Down/Up)
    35.0 dB / 31.5 dB
    Output power (Down/Up)
    19.7 dBm / 11.9 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    336 / 0
    CRC Errors (Down/Up)
    0 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    0
    thanks for your time

  • Switched to BT, now getting really slow speeds

    Hi, I moved to BT yesterday from EE. I've noticed that since the switch over, my speed has fallen drastically. Whilst I didn't check speeds on the old EE connection (it was running fine with multiple devices logged in throughout peak times & I never had cause to check), it was definitely much quicker. Now I'm on BT, I can't download anything, or watch video on demand. I've even taken to checking all my e-mail on my iPhone because outlook seems to take forever now. I've done a speed check, and I'm getting 0.24MB wired, 0.20 wireless (next to router) and 0.18 wireless in another room. This was without any other device connected. Can anyone think of any reason for the dramatic fall in service from switching broadband provider and anything I can do to fix it? To save time, I'll mention that my phone socket does not have a test port. Also, in case this does not pan out, does anyone know if there is a 'cooling off period' in which I can cancel and return BT's router? Thanks, Harry

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Really slow speeds

    Hi I had my BT infinity installed on the 26th june working fine untill today. Only getting 3.04 Mbps. Was getting around 74 - 75 mps
    here is a test i done from speedtest.btwholesale
    [URL=http://www.imagebam.com/image/1bfdf6264516768][IMG]http://thumbnails106.imagebam.com/26452/1bfdf6264...

    Download  Speed
    9302 Kbps
    0 Kbps
    21000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 9302 Kbps
     For your connection, the acceptable range of speeds is 4000-21000 Kbps.
     Additional Information:
     Your DSL Connection Rate :11407 Kbps(DOWN-STREAM), 1187 Kbps(UP-STREAM)
     IP Profile for your line is - 10063 Kbps
    2. Upstream Test: -provides background information.
    Upload Speed
    978 Kbps
    0 Kbps
    1187 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 978 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1187 Kbps

  • Slow speeds with roaming network

    I just got a new HTC One M8 which has the wireless AC capability.  I am getting really slow speeds on my home network and hoping someone can help. 
    My current setup is as follows - a motorola surfboard modem hooked up (ethernet) to the new model Airport Extreme (with the AC), from there I have a powerline adapter hooked up to another part of the house where I have the older model Airport Extreme (I think 5th gen) - and I am using this in roaming mode to extend the signal. 
    This works fantastic for my devices which run on N, and everything flies with little to no issues no matter where I am in the house.  But this phone - it is incredibly slow.  When I run speed tests, at times I am getting decent download on the phone (20mbs) but getting absolutely 0 upload (literally 0.0 mbs).  It works from time to time but is cutting in and out frequently.. So - What I am wondering is, would the fact that the router downstairs broadcasting an AC signal conflict with the upstairs broadcasting an N?  I am wondering if the phone is constantly switching from one band to another and causing my speed issues?  I tried the wifi on another network which just had an N signal, and had no issues whatsoever so I know it is something to do with my home network. 
    Again - I don't have this issue with any of my other devices (iphone 5, laptop, Ipad etc) so I don't believe the issue lies with my ISP, just looking for advice or if anyone knows if this setup would cause issues with AC devices?  I like having the 2nd router upstairs as it really boosts the signal for my N devices and also gives me the ability to hard wire the PS4, xbox etc - so I definitely want to keep it setup - but am thinking I might need to set it up as a new network and turn off the roaming.. Thoughts?  Thanks in advance.

    i'd tweak it and think you're making it worse by having 2 different networks, both your routers are very capable dual mode so you should let the router and the devices decide which band to use (2 vs 5) vs your choosing it for them
    once your network is setup correctly, restart any stationary clients ensuring that they are grabbing the strongest signal present
    keep flatex downstairs, factory reset it and create a new network, trust me you'll want to factory reset to avoid issues when setting up the towerex
    for now, put towerex next to flatex, factory reset it, and connect an eth cable from LAN on flatex to WAN (circle icon) on towerex
    give it a minute or 2, open airport utility and you'll get the option to setup towerex as a WIRED extension, do this
    now the painful part, play around with different set of electrical outlets to find the ones that give your towerex the best connection
    remember, to turn the wifi on/off for the device you're using to test the towerex after each move or it will likely be connected to the flatex

  • My Mac has gone really slow since upgrading to Mavericks. Any suggestions as to how to speed things up again?

    My Mac has gone really slow since upgrading to Mavericks. Any suggestions as to how to speed things up again?

    First, back up all data immediately unless you already have a current backup. If you can't back up, stop here. Do not take any of the steps below.
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    Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    Reset the System Management Controller.
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    If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
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    Check your keychains in Keychain Access for excessively duplicated items.
    Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
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    When you notice the problem, launch the Activity Monitor application in any of the following ways:
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    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
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    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
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  • Mavericks on mid 2010 MAC Pro really slow.  Can I do anything to speed it up?

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  • MacBook Pro can't recognize battery, fan is at high speed and computer functions really slow

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    MacBook Pro 13"
    OS X - 10.9.5
    Processor 2.4 GHz Intel Corr 2 Duo
    Memory 4 GB 1067 MHz DDR3

    Perform a SMC reset:
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    If no change, run an Apple hardware Test:
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  • Brand new MacBook Pro has really slow download and streaming speeds

    I'm new to Macs, and don't know much about computers in general. But I got a 13" MacBook Pro almost two weeks ago and have been experiencing really slow download and video streaming speeds. Pages load one image at a time, Netflix is almost impossible to use because the videos will stop buffering every five minutes even if I let them buffer for more than ten minutes. I haven't been experiencing any issues with wifi on my phone, and I've troubleshot our router. I'm not sure what it could be--but then again, I don't know a whole lot. Before I go running off to the Apple Store or call support, is there anything I can try in the meantime? Thanks!
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    Memory  4 GB 1600 MHz DDR3
    Graphics  Intel Iris
    Software  OS X 10.9.3 (13D65)
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    Check with your isp regarding your download & upload speeds as well as streaming.  You need to determine if the issue is on their end.  You can also check on the speedtest.com website.  Compare what your isp tells you to the net speed website. 

  • Help, really slow BB speed

    Hi
    I have been with BT since beginning of August, previously with TalkTalk for about 4 years prior. I always had really good speed with TT, always near the max for my line (which can provide upto 20mbps).
    Now with BT everything was fine for August/Sept, now we are in October my connection is really slow, feels like the dark ages with dial-up......
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    I have tried searching this forum, and have checked my ADSL settings and BT speedchecker, results below.....
    Any ideas guys?
    Thanks....
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download  Speed
    5507 Kbps
    0 Kbps
    21000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 5507 Kbps
     For your connection, the acceptable range of speeds is 4000-21000 Kbps.
     Additional Information:
     Your DSL Connection Rate :19715 Kbps(DOWN-STREAM), 1189 Kbps(UP-STREAM)
     IP Profile for your line is - 17393 Kbps
    2. Upstream Test: -provides background information.
    Upload Speed
    827 Kbps
    0 Kbps
    1189 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 827 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1189 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 02:11:27
    Downstream:
    19.25 Mbps
    Upstream:
    1.162 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    4.5 dB / 5.8 dB
    Line attenuation (Down/Up):
    9.9 dB / 5.0 dB
    Output power (Down/Up):
    19.5 dBm / 12.3 dBm
    FEC Events (Down/Up):
    6397165 / 21
    CRC Events (Down/Up):
    4315 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    75055 / 0
    Error Seconds (Local/Remote):
    228 / 0
    I'm a bit worried about the error seconds and various events, don't really understand them though....Sorry, not a techy....
    Any ideas??
    Edit: I wanted to add that I only live about 2 mins walk from the main BT exchange for my town.....

    Tested again at 7pm
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download  Speed
    11952 Kbps
    0 Kbps
    21000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 11952 Kbps
     For your connection, the acceptable range of speeds is 4000-21000 Kbps.
     Additional Information:
     Your DSL Connection Rate :18305 Kbps(DOWN-STREAM), 1160 Kbps(UP-STREAM)
     IP Profile for your line is - 16150 Kbps
    2. Upstream Test: -provides background information.
    Upload Speed
    903 Kbps
    0 Kbps
    1160 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 903 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1160 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    ?Maybe just congestion? I'll check the hub settings later.
    Please visit FAQ section if you are unable To understand the test results.

  • Saying connection too slow for shareplay,but i have really good speed

    i have a really good speed ,when i start shareplay with someone it says that i have very low speed.i have like 3mbps(upload) and 7mbps(download or whatever)mabey its because of the update...please fix this or help! 

    SharePlay can be a bit temperamental at times. The best connections can sometimes say your speeds are too sow. While the slower connections can say the opposite. It has it's moments.
    Do a Test Internet Connection in the PS4 settings. Then try it again a minute later. You'll have quite different results sometimes
    If it allows you to continue, then just do so. Altough your speeds may result in some poor image quality and lag for the person your SharePlay'n with

  • After updating to 5.1 data speed gets really  slow

    I did update to 5.1 this morning and the data speed for internet and app gets really slow.
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    I called att customer service twice and they just said there is no problem.
    I reset my phone several times already and nothing get better.
    Now i have 4G network sign next to the signal bar and is that because of my phone (4gs) doesn't work for 4g network?
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    try restarting your iphone. then if still slow, try reset network settings. <-- this should fix your problem.
    if still not  clear your cookies and cache.
    have a great day!!!

  • TS1398 My ipad3 seems to have connection issues. It is wifi only but keeps losing the connection and is really slow in loading pages - a bit like dial-up speed!  My iPhone 4s and daughters'  ipad2 have no problems at all. Any ideas anyone?

    My ipad3 seems to have connection issues. It is wifi only but keeps losing the connection and is really slow in loading pages - a bit like dial-up speed!  My iPhone 4s and daughters'  ipad2 have no problems at all. Any ideas anyone?

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

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