Rear Glass Panel Cracks - Apple Store Appointment
Almost made it a full year without a hardware issue or damage, but last week my phone slipped out of my pocket and kissed the parking lot. The rear glass is cracked and starting to splinter out more and more. I realize there are places to order 10 dollar replacements but I'm trying to keep it official in terms of repair. I've heard mixed messages that the Apple Store does and doesn't offer replacement rear glass repair.
Can anybody offer me some direction with this? Should I make an appointment at the Apple Store to have it looked at? Is there a pricing model somebody has access to?
I believe it is 19.95. Not sure if all stores do this.
Call the Apple Store and ask.
Yes, make an appointment.
Similar Messages
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My Iphone 4's rear glass panel shattered . As I know that this would not be covered by my warranty , I approached a service centre in chennai for replacing it . They insisted not to hand over the phone to them and that they should confirm the availability and price of it in a week (He says he needs to confirm this part by part replacement something) . I waited and they did not respond inspite of innumerable calls from me . So , I thought if any one can let me know if there is any way I can do it my self as I have checked a few sites that this can be done by ourselves . But then , are there any hidden intricacies lurking around if I attempt to do that ?
We cannot help you with self repairs in these forums. Try http://www.ifixit.com
Note that if you attempt repair yourself or have anyone other than an authorized Apple iPhone service center do the repair, you will void all further support from Apple.
Regards. -
Why is Apple store appointment are given if they can't serve you
The worst experience of my life at Apple store Rundle mall, Adelaide. I made an appointment for 1:00pm and went ro the store early at 12:40pm. when i asked them they told me to wait until 1:00pm to be served. when i went back to them at 1:00pm they gave me place to sit and wait. i waited for 20minutes. when i asked them how long it will take, they said its not sure how it will take and told me to wait more. when i told them can you keep my phone for service and i will come later when it is fixed. they told no they can't keep, if i have to give the phone for service i have to send it by post. i just lost my patience and left. it is ridiculous apple store service after they spend huge amount of money on store and useless people on job for service.
You really should have asked to speak to the store manager. Once he was there, you should have told him what had happened. That is totally uncalled for at any store.
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If i buy a yellow lcd glass will a apple store put it on?
im wanting to but a new lcd casing i wanted to know if a apple store would replace it for me?
Apple Stores generally do not do that. They will most likely offer you a new device. If your warranty is up (or you just want the work done), try a third party repair service.
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Cost of iphone 4 rear glass in the uk?
how much is the rear glass in an apple store in the uk?
Phone an Apple store and ask. In the US I believe it's $29.
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How do I backup before an Apple store appointment, but my iCloud backup isn't working....
Hi there sarahperrinopriestle,
You may find the troubleshooting steps in the article below helpful.
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/ts3992
-Griff W. -
Will apple replace my ipad2 if it slipped out of the magnetic cover and cracked the glass and I have only had it for 3.5 months?
Not necessarily. To say the iPad slipped out of the magnetic cover, would indicate one picked up the iPad by the cover. The cover isn't permanently attached and would not hold the iPad in place if it was picked up by the cover. You should certainly make an appointment at your Apple Store Genius Bar. Go in and be VERY nice and apologetic. Above all else, be honest. If you did accidentaly pick your iPad up by the cover, tell them the truth. They might take pity on you and offer you a one time replacement. But, they could also charge you an out of warranty replacement fee. There is no policy in which you would be guaranteed a free replacement. Again, nice wins. Angry loses. Good luck and I hope it has a nice outcome for you.
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I have recently got a new iphone 5 and I dropped it on to the rug on top of wooden flooring and the screen is now cracked. I have made an appointment at my nearest apple store but i still have to travel quite a bit. Will apple replace this phone or send mine away? I don't want to travel for nothing.
If you are in the US ,some Apple genius bars are replacing screens at this time if your local store isn't offering that service or you are not in the US there will be an out of warranty exchange unit for $229
make sure you back up everything as if you exchange your iPhone will go and the Genius bar do not provide a backup service -
The cost of replaceing a cracked glass face through the Apple Store
What the you know what APPLE!
I accidentally dropped my iPhone in my driveway yesterday, only to pick it up and discover that the face had been cracked. So I figure know big deal, surely this can't cost that much to get replaced, after all it is the most susceptible thing to break on this phone with a LARGE GLASS SCREEN ON THE FRONT OF IT!
So, I stroll into my local Apple store and speak with one of the technical service reps on the floor who informs me that the replacement price for the glass is going to be $199. With sticker shock, I said $199! Your kidding me right! That's what I paid to buy the phone.
So, then I asked, how long the repair usually takes? The person tells me about 15 minutes. This makes me even more upset!
My question is how can Apple, fully knowing that this is probably going to be the number one hardware claim on this device, try to charge the consumer $200 for a thin piece of glass! It didn't even cost me that much to get a new windshield for my car!!!
Come on people, think, think!!!
I will not be buying another iPhone until they can come up with something a little more durable, maybe a plastic screen that doesn't crack! I think you need to go back to the drawing board boys and girls, or at least come up with a more reasonable price for glass replacement.http://www.drcellphone.com/
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Thank you Apple store in Philadelphia for your royal service! I dropped my new iphone and damaged the front glass, and it was replaced with a new phone as a one time courtesy. I am enamoured with their courtesy and kind service there. The trip to the Philadelphia store was a pleasing experience. A big thank you to all the fine rep's at that location....thank you!
Bee , you are so right that most people only post when things go wrong not right. Which made me think about the Apple Store in Charleston, SC. I have never had a bad experience and besides buying my iMac there (which was a really good experience as it took us several trips to decide and they were really helpful) I have had a number of 1:1's and I think one trip to the genius bar which resulted in a new mouse. Everyone I have dealt with there has been respectful and helpful. At least with those visits you do get a chance to provide feedback.
Nice to post these kinds of comments now and then too.
laverne's mom -
My phone slipped out of my hand landing face down on my kitchen floor. the screen is now cracked. nothing else is wrong with my phone and I want to only replace the screen. I don't see a need to get another phone if mine is fine (besides the big crack on the front.) I want to know if I take my phone to an apple store.. will/ can they replace the screen only? I'm not worried about price and I know warranty doesn't cover accidental damage.
Not many Apple Stores are equipped to repair iPhone front glass. If your local Apple Store did, it would be $149. Chances are, though, you will need to pay $229 for a replacement phone.
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ive cracked my ipod touch 4g screen does my waranty cover accidental damage for cracked screens and if it does do i just take it into an apple store for repair?
The warranty does not cover accedental damage like a broken screen. However, some time the Genius at the Genius Bar of an Apple store will replace the iPod at not cost. Make an appointment at the Genius Bar and ask. If not under warranty, Apple will exchange yours for:
Apple - Support - iPod - Repair pricing -
Need to find an apple store in Pensacola area if there even is one. Have a cracked iPhone 4 screen and was wanting to get fixed or replaced.
Thanks!Genius Bar, includes a list of all the Genius Bar in Florida. ( grey box right side of page ) This page will also let you book an appointment for the Genius Bar; that way you can wal into the store at the time of your appoinment and get help right away.
Apple Retail Store, include the option to find store by zipcode. This would show you see the closest store on a map. If you click on one of the stores listed, then click on hours and information, you should end up on the Apple Web Page for that store. If the store include a genius bar, there will be a link on the top right corner of the page to book an appointment for the Genius Bar.
Service and Repair, should give you access to all your servicing options. If there is no a Genius Bar close by, you might be able to arrange for mail in repair.
What ever service options you chose, I would highly suggest backing up your iPad. Ether using a computer, and or by iCloud. Some times repairing a product means they have to swap out the product for a replacement. -
Could an iphone 6 cracked screen be fixed at a local apple store?
Could an iphone 6 cracked screen be fixed at a local apple store?
Screen Damage
Accidents happen. Sometimes a screen can get cracked or shattered. We’re here to help.
Request iPhone service
You can mail us your iPhone, make an appointment with a Genius at an Apple Retail Store, or click or tap below to start a service request and see more service options.
How long will it take?
Service at an Apple Retail Store is normally completed on the day of your appointment. If you send in your iPhone for service, you’ll receive a replacement or your repaired iPhone in three to five business days. A replacement iPhone will be new or equivalent to new in both performance and reliability.
How much does iPhone screen repair cost?
Repair and replacement costs depend on your iPhone model and your AppleCare coverage.
When you request screen repair online or by phone, Apple will place an authorization on your credit card to cover the iPhone out-of-warranty cost. We’ll charge this amount if your iPhone has additional damage and is eligible for out-of-warranty service. If your iPhone has no damage other than the screen, we’ll charge the amount below. Learn more.
iPhone 6: $109
iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5: $129
Plus a $6.95 shipping fee. Fees are in USD and exclude local tax. Pricing applies only to screen repair by Apple. Accidental damage isn’t covered under the Apple One Year Limited Warranty. -
Apple store without Genius Appointment
I have cracks in my iPhone 3G housing, and i'm aware that it is a case for a replacement.
Can i go to an apple store without a genius appointment and get a sales advisor to look, and relpace if Necessary?As Jason said, it's highly recommended that you make an appointment. You might get lucky and hit a time when there's no one waiting for a Genius (in my experience the Sales Associates can't make determinations on warranty repairs, particularly not for something like a crack), but it's not likely and you might have a wait of hours or even be told to come back another day (if all their appointment slots are full). So make an appointment; you'll probably have a shorter wait.
For the UK, that URL would be:
http://www.apple.com/uk/retail/geniusbar/
Message was edited by: Dave Sawyer
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