Reason Code dispaly in FBL3N report

Hi!
We have used reason codes for specific purpose i.e when ever cash and bank postings are happened, reason code must be assigned in order to know the nature of payment.
But while taking the FBL3N report, reason code is not dispalying any data,available in BSEG table.
how to do it?
I have configured for choose additional fields under GL Accounting - GL accounts-Display line items-choose additional fields.
regs,
Ramesh

Hi,
Go to FBL5N and execute.you will see the list of open and cleared items.Change the layout by selecting the Reason Code in the list available and click the left arror button and save it.you can see the reason code.
Thanks
Prasada

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We do not run the same version that you are on, however, I would also take a look at the Agent State Detail report and filter by the reason code field.
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Hi,
What is the version of IPCC you are running?
What do you mean when you say agent goes active?
Please refer to this guide below for UCCX 5.0. Refer to pg 65 for Agent Summary report.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/user/guide/crs601hr.pdf
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So you mean to say you filter this report based on Skill name and still see those 3 agents evene when you chose a skill which is nto assigned to three of them?
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Hi guys
I'd like to add reason code to the selection screen of FBL3N.
But it isn't displayed in the list available. While it is in the list available of FBL1N.
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Should I config something in O7F8? how to do it?
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For some reason I can't display the link.
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and make the same changes as you gave me. But still doesn't work.
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In CUIC agent real time report reason code for not ready it shows 50002 or integer we have configured in ICM.
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Hi,
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Ravi Kumar
Edited by: Ravi Kumar on Nov 7, 2008 1:28 PM

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hi Deepak,
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BEst regards

Reason Code dispaly in FBL3N report

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