Reason & Goal in BT116H_SRVO, exist in gui but not available field in UI

Question

7.0 from 5.0 upgrade
In the gui when viewing a service order fields
Reason - CRMT_7300_SRV_SUBJECT_UI - LISTCODE &
Goal - CRMT_7120_ACTIVITY_UI - OBJECTIVE
are header fields but in using the UI configurator I can not find these fields in any of the folders of the avialable fields
i.e. BTADMINH, BTREFOBJMAIN, BLOCKS, etc...
Because we used these fields in 5.0 and need to make them visible in the UI.  Plus the Reason code we are using Category Modeler behind it.  Even in 7.0 we see all the values in the gui.
Would appreciate it if someone could point us in the proper direction, I am more functional than technical but trying to see how to add these to the view in BSP_WD_CMPWB.  I don't think they should be new fields but I woudl appreciate any help.
Will give points.

Answer 1

Hello Manfred,
    I set up the SERVICEPRO role, and in the IMG I set SPRO > CRM > Basic Functions > Catalogs, Codes, Profiles > Assign Status Profile and subject profile to a Business Transaction Type  (you are right, this step does not exist in 5.0) to where my transaction type, status and subject profile now exist.
   In the UI configuration in the service order I did already see the CategoryDDLB but the choices are category1, category 2, category3 .. (up to 10 available)  I can't see the categorization for the reason codes.
   If I go to the IC agent role and use the Nav Button for Interaction Record, choose Categorization I can see Reason code categories in this view but they show as CatDDLB (instead of CategoryDDLB)
In 5.0 in the IMG transaction type, assignment of the transaction categories. 
in the BUS2000116 Service - you could assign the subject that did categorization (up to 4 levels)
in the BUS2000126 Business Activity - you could assign the Subject Profile that did the categorization of the Reason Code.
This config carried to our 7.0 system.
CategoryDDLB looks to map to BUS2000116 service
CatDDLB looks to map to BUS2000126 business activity
Our Interaction Record and our Service Order is the same document type.  So in the IC Agent role I can create an interaction document #101 put the reason categorization CatDDLB entry AND then click Service Order which is still showing me document #101 and enter the CategoryDDLB entries.
The data looks fine in the gui when I open #101.  I think this tells me the Genil / BOL should be ok (?) but how to get
CatDDLB & CategoryDDLB in the same view or view set.
Edited by: Glenn Michaels on Sep 11, 2009 8:39 PM