Reassigning DIDs to new users

Quick background, I was thrown into the deep end of a half-finished Lync migration for a school district. I have absolutely no prior experience with telecom or Lync.
Obviously i have a ton of questions, and Google has been invaluable but here's one I can't figure out. If I reassign a DID from a previous employee to a new employee dialing that extension shows me the old guy's picture and name until the new guy picks up
then suddenly the display changes to the new user.
Here's the process I go through to reassign a DID
Disable old user's Unified Messaging in Exchange Mgmt Console
Remove user from Lync via the Lync Control Panel > Users > Remove User from Lync Server
Enable new user for Lync via Lync Control Panel > Users > Enable Users
Give them the DID, assign to pool, choose Enterprise Voice
Enable their UM via Exchange Mgmt Console
Extensions are mapped via the Voice Routing > Dial Plan > Global Policy
Yet when I dial new guy, I see old guy's name and face until new guy picks up. Subsequent calls continue this behavior, it doesn't "learn" that someone else now has this number.
I hope I've provided enough info. Any suggestions?
Lync 2010 Enterprise
Polycom CX600s and CX500s

I agree with Barry. It may also be stuck in your user's cache. If it's a Windows client, see if removing the client's cache helps:
http://www.skypeadmin.com/2014/01/19/the-address-book-is-preparing-to-synchronize/ and consider moving to a web search user look up instead of relying on the GAL. More information on that can be found on Jeff Schertz' blog:
http://blog.schertz.name/2010/11/forcing-lync-address-book-web-query/
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

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Hello everyone.
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          ============================================================
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com.bea.wlw.netui.pageflow.PageFlowJspFilter.doFilter(PageFlowJspFilter.java:246) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:27) at com.kichler.portal.servlet.RoleTimeoutFilter.doFilter(RoleTimeoutFilter.java:77) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:27) at com.kichler.framework.persistence.hibernate.HibernateFilter.doFilter(HibernateFilter.java:22) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:27) at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:644) at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:423) at com.bea.wlw.netui.pageflow.scoping.internal.ScopedRequestDispatcher.include(ScopedRequestDispatcher.java:120) at com.bea.netuix.servlets.controls.content.JspContent.beginRender(JspContent.java:533) at com.bea.netuix.servlets.controls.content.NetuiContent.beginRender(NetuiContent.java:408) at com.bea.netuix.nf.ControlLifecycle$1.visit(ControlLifecycle.java:495) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:485) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:190) at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:106) at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:356) at com.bea.netuix.nf.UIControl.render(UIControl.java:512) at com.bea.netuix.servlets.controls.PresentationContext.render(PresentationContext.java:405) at 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com.bea.netuix.nf.ControlLifecycle$1.visit(ControlLifecycle.java:491) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:485) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:496) at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:190) at com.bea.netuix.nf.Lifecycle.runOutbound(Lifecycle.java:204) at 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          ==========================================================
          Here is the error that I have found in the logs.
          ==========================================================
          ####<Jan 26, 2006 10:49:40 AM EST> <Info> <Usermgmt> <clv1upw02> <DealerManaged2
          > <ExecuteThread: '13' for queue: 'weblogic.kernel.Default'> <weblogic> <BEA1-1E
          26AFA61CCE> <BEA-402301> <User [email protected] was created with prof
          ileType null>
          ####<Jan 26, 2006 10:49:40 AM EST> <Error> <netuix> <clv1upw02> <DealerManaged2>
          <ExecuteThread: '13' for queue: 'weblogic.kernel.Default'> <jerryk@unifiedsuppl
          yinc.com> <> <BEA-423137> <There was an error loading the requested URI /error.j
          sp.>
          ####<Jan 26, 2006 10:50:33 AM EST> <Error> <netuix> <clv1upw02> <DealerManaged2>
          <ExecuteThread: '10' for queue: 'weblogic.kernel.Default'> <jerryk@unifiedsuppl
          yinc.com> <> <BEA-423137> <There was an error loading the requested URI /error.j
          sp.>
          ####<Jan 26, 2006 10:50:45 AM EST> <Error> <netuix> <clv1upw02> <DealerManaged2>
          <ExecuteThread: '10' for queue: 'weblogic.kernel.Default'> <jerryk@unifiedsuppl
          yinc.com> <> <BEA-423137> <There was an error loading the requested URI /error.j
          sp.>
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          <ExecuteThread: '9' for queue: 'weblogic.kernel.Default'> <jerryk@unifiedsupply
          inc.com> <> <BEA-423137> <There was an error loading the requested URI /error.js
          p.>
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          <ExecuteThread: '9' for queue: 'weblogic.kernel.Default'> <jerryk@unifiedsupply
          inc.com> <> <BEA-423137> <There was an error loading the requested URI /error.js
          p.>
          ==========================================================
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          This is just something that we do not want to have happen. Does anyone have any idea of what may have caused this and what I can do to prevent this from happening again.
          I cannot find any info on this BEA-423137 error anywhere on the site and I was wondering if someone would be able to help me out.
          Thanks,
          Garret

Nevermind everyone. I figured out that I can do a manual change and just add the user to one of the groups and everything should be ok. Something happened silently within the system that caused it.

How do I permanently STOP the Bing Suggested Sites icon from being in the IE 9 toolbar for everyone and make it the default for all new users

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in the users favorites links folder. This MUST STOP!!!!!!!!!!!!! This is UNACCEPTABLE. AND IT MUST BE STOPPED!!!!! Where in the Windows 7 x64 Enterprise OS is the location of this evil action and how do I PERMANENTLY delete it.
I don't EVER want to see the EVIL BING Suggested Sites button anywhere on the PC especially in the Favorites Tool bar on IE 9. An I expect/demand that Microsoft tell us how to 100% cannot fail get rid of it for ALL USERS FOREVER NO MATTER WHAT!!!!!!!!!!!! I
have spent a lot of time perfecting my default profile making sur that ALL options are decide by me NOT MICROSOFT. I NEVER USE SYSPREP as that will destroy ALL custom defaults every time.
When a user logs in in to one of my PCs and they start IE 9 they get REAL Google for the default search engine, not the version Microsoft will give you which first sends all search requests to Microsoft so they can spy on what you searched in Google for etc.,
but real Google, not sent to Microsoft 1st. (I'll bet more than 90% of the readers of this site did not notice how if you let Microsoft set your default search provider to Google, they fix it so that all search requests go to Microsoft 1st, before it gets
sent to Google. Look at the search string under manage your search providers, in IE 7 & 8. In IE 9 it is hidden, but still there. HOW EVIL OF MICROSOFT)
With my default profile IE does not ask how you want to set it up, I have already made those decisions. I have made all those decisions for my users. But as of recently I have started installing IE 9 and now this unacceptable BING Suggested Sites junk ware
keeps showing up. HOW DO I STOP IT. Do I have to put a line in my HOSTS file to send all request for Bing.com to 127.0.0.1 just to make sure that it can't be used. There by removing all possibility of my users ever being able to use Bing FOREVER.
I would rather not do that but unless a Microsoft representative will tell me how to keep that useless Bing Suggested Sites button from appearing on the Favorites tool bar I will have to. I would love to let my user decide if they want to use Bing and waist
their time trying to find good search results, but I will not have it forced on them and I will not allow it to be on the Favorites tool Bar ever. So will a Microsoft Engineer please tell us how to put a permanent end to the "Bing Suggested Sites"
button for ALL users ALWAYS FOREVER.
Thanks,
Ralph

Hi,
I suggest you try the steps in this thread for test:
Disable Suggested Sites does not work.
http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/disable-suggested-sites-does-not-work/4ba064b1-1c6e-43f1-939e-2db1d335b2ef
Regards,
Vincent Wang
TechNet Community Support

MF Crashes on startup, but works in safe-mode and for a few minutes after making a new user, can anyone help?

After troubleshooting for a few hours, I still cannot find a proper solution. Effectively, I learned that if I create a new profile user, with this command in windows Run: "C:\Program Files\Mozilla Firefox\firefox.exe" -p , I can open the user profile menu manually, and create/delete a new/not-new user, and upon creating and using a new one, it works fine. For a couple of times opening the browser, anyway, in which it results in the same problem as before. I took a list and compared the old files to a brand new users files, and did find some differences. Take these into effect,
The compatability and extensions .ini files were differed by 3 kb , with a new user being 1, and the old user being 4.
The Local Store .rdf file differed from 2 for a new user, to 4 for an old user.
The Mime Types .rdf file differed from 3 for a new user to 4 for an old user.
Plugin Reg(istry?) .dat differed from 17 new to 20 old.
Search.json differed from 13 new to 16 old.
Search Metadata.json differed from 1 new to 4 old.
URL Classifier Key 3.txt differed from 1 new to 4 old.
Web App Store.sqlite differed from 96 new to 128 old.
(All units are KB)
Seeing as a few articles relating to the problem are "no longer maintained" and the solutions work only temporarily, I came here hoping to fix this little issue. Thank you, and good luck in advance.
-Av
Note; the first crash ID is for the new user that crashed, the last is for an old user.

I see.. I have heard rumors of this, but it did not occur to me that this would literally crash upon startup. Thank you for the help, Edmeister. Will check as "solved it" if it works. Thanks again!

Why does Calendar sync with Google on a new user, but not my original one?

I have a late 2012 Macbook Pro that came running Mountain Lion out of the box. I have used Mail and Messages with my various Google accounts since I purchased it, but never Calendar. When I checked the Calendar option all I got was the header for where the calendars should be.
I cannot see any calendars on that account, create/view/edit events, or anything. My sync settings on the Google side are just fine as it works on other devices. Last night I took it a step further and created a new user account on my laptop and first thing I did was connect my Google account. Everything worked.
I have tried deleting the Calendar cache files, preferences, accounts, and pretty much anything short of the app itself. I even went ahead and cleared out my Keychain of anything relating to that account or Google in general. As a last ditch effort, I did a full clean up and reset of the SyncServices system.
Short of painstakingly comparing the two accounts I have no idea what could be causing this problem. There are no user specific applications or extensions running on my machine, and I've performed no "under the hood" tweaks to Mountain Lion.
Does anyone have any idea where I should be looking for a cause? I haven't found anything like this problem online yet, and I definitely don't want to migrate my stuff to a new account.
Key points:
Google Calendars do not sync at all to my primary user account.
I've tried multiple Google accounts.
Only a new user account in Mountain Lion is able to connect.
All SyncServices files and all Calendar files have been wiped and recreated to no effect.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

New user - Some issues I want to resolve

I purchased my mac 2nd hand about 6 weeks ago (24" Mid 2007, 2.4GHz Core 2 Duo, 4GB RAM) and got it home and set it up and everything has been working flawlessly. Also purchased a magic mouse & trackpad which have also been working fine.
I received an email last night from a friend with some PDF docuements for work, and since then I have been having some issues. Dont know if this has any relevance whatsoever or just completely coincidence.
Issues I have encountered so far are :
1) I noticed was my trackpad was real laggy, to the point of unusable.
2) I can hear a buzz/hum which I never used to hear, hard to tell if it's the optical drive or hard drive, but something sounds like it is constantly spinning - im a bit anal about things like this and it really bugs me, especially as it wasnt doing this before
3) My WiFi connection is proving to be problematic coming from sleep / cold boot. If I click on the WiFi icon in the taskbar it will not display any available networks and just says "looking for networks". If I then click on "Join network" > "Show Networks" this then shows me available networks. If I then choose my network, it takes a long time (about 30-60 seconds) to display the WPA2 password box. I then enter my password and I see the icon in the taskbar goto a full 5 bars, but the screen where I enter my password still says "Connecting..." and eventually results in a "Connection failed!" even though the connection is actually there and I can browse the internet.
4) Generally feeling "laggy", eg opening System Preferences can take 30+ seconds
What I have tried to do to fix these problems
1) Unpaired and repaired which seems to of rectified the issue
2) Finding it hard to differentiate if the hum is from optical or hard disc. If I hold my hand on the back of my Mac I can feel vibration close to the centre, by the stand support.
Have tried running Disk Checker to see if it identifies any S.M.A.R.T errors but all came back ok. It did find some faults with Disk Permission's which I fixed.
3) This is the one that is really annoying me and have tried several recommendations found on the internet, including ;
Turning wifi on/off
Turning router on/off
Changing settings in energy saver
Removing saved wifi networks / re-adding
Removing passwords from keychain
Updating to OS X 10.8.5
4) As I am a new user, I do not fully understand what I am doing yet, but I have opened up the Activity Monitor and noticed that there is a high CPU load quite consistently (also back of mac appears quite hot to the touch). I have noticed that parentalcontrolsd seems to be consuming a lot of CPU time, even though I dont have parental controls on. It is usally 80%+ CPU. Also ocspd appears to be quite a cpu hog too (constant 20-50%)
This all happened on Friday 13th! lol
Any help with any of the above would be appreciated.

In Activity Monitor, select the processes with the high CPU use and quit them using the Quit button at the top left.
Also try a restart.

Setting Up a New User Account - iTunes issue

My wife and I were both using our Mac as a single user, but logging into iTunes under separate iTunes accounts to download our own music and apps.
This week I set up a new User Account in her name, and transferred all music and apps to her User Account so she would be able to access and sync on her own account, just by fast switching, rather than logging into iTunes each visit.
When she plugs her phone into the iMac to sync via iTunes, she gets the following message:
*iTunes could not sync information to the iPhone " " because another sync client is already running*.
Anyone had this problem and found a solution ?

I recently had this same error message problem with my 3GS. Here's everything I did, one of the steps solved the problem...
1. Restarted with the phone unattached.
2. Repaired permissions using Disk Utility.
3. Restarted the phone. Here's where I had some difficulty: After swiping to confirm the shutdown, the screen went black, and I had the spinning icon that wouldn't go away. I ended up having to hold the lock and home buttons down to force shutdown the phone. I powered it back up, and it took forever to start, but it eventually did. I then power-cycled it one more time, and everything was back to normal.
4. Started up iTunes. Go into the preferences, and under the "Devices" tab, I found my previous backup. I deleted it.
5. Plugged in the phone, and everything was normal. iTunes made a new backup, so the sync took awhile, but it was successful.
Good luck!

How can I add a new user to my managed account?

*There is an existing skype user. i.e She already has a skype account
*I have a Skype Manager account and want to provide her with SkypeCredit
*I am having trouble doing that. It seems that I can add a new member to my group only if they are a new user (i.e. they get a new skype address). Then I seem to have learned that this might not be possible if I or they (?) are in the US.
Will someone clarify this?
Skype support tells me that:
"Reymark C: I am afraid adding members in somewhere in US is no longer available."
Is this somewhere on the help pages that I missed. Being logged-in, skype knows where I am (or where I list my home as). Why did it let me waste so much time struggling with this?
Also, why is there this restriction?
...after much other talk.....
L JEPSON: Question: Can I add skype credit to another person's account?
Reymark C: That;s only possible once he is already added to your manage account.
L JEPSON: You said I cannot add members in the US.
Reymark C: Those are only possible outside US.
L JEPSON: So I can not add anyone to my manager account, b/c I am in the US, correct?
Aside, why can't the skype support use skype-screenshare? I wanted to show what I saw. Instead, we had me sign some online contract, gave control of my computer to the support person. Spent a fair amount of time doing this. Enable your users to use skype to see our screens, please, Microsoft. You can still record the conversation and record the screenshare, can't you?

Team license links that may help
-manage your team account http://forums.adobe.com/thread/1460939?tstart=0
-Team Installer http://forums.adobe.com/thread/1363686?tstart=0

Reassigning DIDs to new users

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