Reaxys cannot find the Java applet, although I have Java 6 (build 1.6.0_22-b04) on the machine and it works with Firefox 3.6. Any suggestions? : (TypeError: applet.getVersion is not a function, function getVersion() { [native code] })

Reaxys (Research/Chemistry database) uses ChemAxon MarvinSketch (Java based editor). I have Java 6 update 22 on the machine and everything works fine under all older Firefox versions.

Hi there,
You're running an old version of Safari. Before troubleshooting, try updating it to the latest version: 6.0. You can do this by clicking the Apple logo in the top left, then clicking Software update.
You can also update to the latest version of OS X, 10.8 Mountain Lion, from the Mac App Store for $19.99, which will automatically install Safari 6 as well, but this isn't essential, only reccomended.
Thanks, let me know if the update helps,
Nathan

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I bought a new MacBook Pro (Mac Os 10.8.4) when conecting my mobile broadband dongle (Huawei E122) the computer does not read it at all. I do not have problems when connecting it to my former computer (PC) and a Mac from last year. Any suggestions?

I bought a new MacBook Pro (Mac Os 10.8.4) when conecting my mobile broadband dongle (Huawei E122) the computer does not read it at all. I do not have problems when connecting it to my former computer (PC) and a Mac from last year. Any suggestions?

Thanks,
Yes, I did that. They have uppgrades for the dongles, but just untill Mac Os 10.7. Their solution is to buy a new modem from them or getting one for free if I sign a contract for 24 months! So, i think from that side not very helpful.
It is just that I do not want to buy a new modem, when it works in quite recent computers and after having spent money in the new Mac.
But thank you for your reply!

HT4623 After IOS 7 update, my email screen is blank white. Although I hear my email notifications, I cannot access them. I have done a hard reboot and reset settings with no success. Any suggestions?

After updating ipad2 to IOS7, my email screen is blank white. I can hear email notifications. I have done hard reboot, powered on and off plus reset setting to default with no success. Any suggestions?

Hi redhuggybear84010,
Welcome to the Support Communities!
The first thing I would suggest is to close all of your open apps, restart, and reset your iPhone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, Reset All Settings on the iPhone. This information can be found in the iPhone User Guide:
Reset iPhone settings - iPhone
http://help.apple.com/iphone/7/#/iph7a2a9399b
Reset iPhone settings. Go to Settings > General > Reset, then choose
Reset All Settings: All your preferences and settings are reset.
If the issue still persists, follow the troubleshooting steps below:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Cheers,
- Judy

I am trying to log in to face time with my normal apple ID but it keeps telling me that it cannot log in yet it works fine with itunes etc? any suggestions

I am having trouble loging in to FAcetime with my normal apple ID, it says its not connected but the id works with itunes etc. any suggestions???

I seem to be having the same issue, however, no browser has worked for me.
I have tried on my windows pc, Firefox, IE, Chrome and Safari. As well as using the command prompt to force open the link with this command: iTunes.exe /url "itmss://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/longUrlHandler?cacheK ey=MZFinancelinkAccountPageb95c64b3df2e3a30a8d94ee87dbeb12f&ign-mscache=1&ign-ms r=http%3A%2F%2Fwww.disneymoviesanywhere.com%2Fsetting%2Faccount%2Fsync-account%2 F"
When this all failed I went to my parent's iMac and logged into my itunes account there and used Safari on their machine but I got an error saying that the itunes store wasn't avaliable. I authorized that computer as well.
I'm at wits end here. I really just want to make this work
Edit: Thae farthest I have gotten it to go is to open itunes. It loads to the store then just does nothing. No prompt to link accounts.

Windows cannot find \jre\NT\1.5.0\bin\java

Hello,
I searched google and found many documents and also tried 1-2 option posted on web but didn't succeed so last solution posting here.
Trying unsupported installation R12(12.1.1) on Windows 7-Professional 64-Bit.
System check succeeded without any trouble but with 33% installation, it gives above error(*windows cannot find \jre\NT\1.5.0\bin\java* ) and installation comes out.
The StartCD came with jre\NT\1.6.0\bin\java directory so i tried to rename the folder with 1.5.0 ( reference and also changed in Rapidwizard.cmd .
but now it doesn't throw any error but after 33% complete, it just exists without too much of information.
The log too had only this info after system check messages
RW-50010: Error: - script has returned an error: 2
I got following DVDs
oraAppsDB1
oraAppsDB2
oraApps1
oraApps2
OraAS
OraDB
startCD
and then i tried to create stage area from startCD but it failed as it was asking for a DVD which i didn't have because i tried every DVD i have.
So i manually created directories in stage area(StageR12).
Appreciate your response.
Regards!

user10569054 wrote:
Hello,
I searched google and found many documents and also tried 1-2 option posted on web but didn't succeed so last solution posting here.
Trying unsupported installation R12(12.1.1) on Windows 7-Professional 64-Bit.would suggest to go through this thread
How to install Oracle EBS R12 on Windows 7 (32-bit)?
I got following DVDs
oraAppsDB1
oraAppsDB2
oraApps1
oraApps2
OraAS
OraDB
startCD
and then i tried to create stage area from startCD but it failed as it was asking for a DVD which i didn't have because i tried every DVD i have.
So i manually created directories in stage area(StageR12).Refer earlier thread on similar topic
Stage creation for R12
thanks

My Imac late 2012 running Yosemite does not recognise my Huawei 3g usb modem. itried to install Java bt still it does not although the same modem works with my MacBook pro . any help please

My Imac late 2012 running Yosemite does not recognise my Huawei 3g usb modem. itried to install Java bt still it does not although the same modem works with my MacBook pro . any help please

Hey there mbarikiwa,
If your iMac still has not recognized the usb modem, I would use the troubleshooting for Yosemite USB issues in the following article:
OS X Yosemite: If a USB device isn’t working
If the device is connected to a USB hub:
Make sure the device and the hub are the same speed. Connect USB 3.0 SuperSpeed devices to a USB 3.0 SuperSpeed HUB, USB 2.0 Hi-Speed devices to a USB 2.0 Hi-Speed hub, and so on.
If the device doesn’t have a power cord and is plugged into another USB device that doesn’t have a power cord:
Try plugging the device directly into your computer’s USB port or into a USB device that does have a power cord. You might need to disconnect and reconnect the other device as well, if it has stopped responding.
If you have many devices connected to your Mac:
Disconnect all USB devices except the device you’re testing, an Apple keyboard, and an Apple mouse. Make sure that the device is connected directly to the computer, and that any hubs or extension cables are disconnected. If you can use the device now, the problem may be with one of the other USB devices or hubs you had connected to your computer. Try reconnecting them, one by one, to your computer. When you find the device causing the problem, review its documentation for further troubleshooting steps.
Verify that the device appears in System Information:
Choose Apple menu > About This Mac. In the window that appears, click Overview, then click the System Report button to open System Information.
In the window that appears, see if the USB device is listed below Hardware in the Contents list. If the device appears but does not work, review the device’s documentation for further troubleshooting steps.
Restart apps:
Quit and restart any apps that use the device.
Restart your Mac:
Choose Apple menu > Restart.
Check your device’s USB connection
Thank you for using Apple Support Communities.
All the very best,
Sterling

I played a rented movie in my newly bought ATV, but when i wanted to watch a TV Series i got the "Authorization is Required" !! although i have successfully played a rented movie at first !! and when checking into iTunes i couldnt find the ATV??

I played a rented movie in my newly bought ATV, but when i wanted to watch a TV Series i got the "Authorization is Required" !! although i have successfully played a rented movie at first !! and when checking into iTunes i couldnt find the ATV??

The ATV2 or ATV3 (small black boxes) don't show up as devices in iTunes. If iTunes and the ATV's have Home sharing turned on for the same account - and are on the same network, the ATV should show up as an AirPlay target device in iTunes.
The rented movie - was this rented on the ATV or in iTunes?
The TV series - where are you trying to play this from? Is it in iTunes or via the 'TV Shows' menu in ATV... i.e streaming from iCloud?

I am trying to set up my apple tv on a sony KDL - 40xbr4. The remote is a sony RM-V302. I plugged it into the HDMI IN on the side of the TV but cannot find out how to get to that input. I am at a winter rental property and brought my Apple TV with me.

I am trying to set up my apple tv on a sony KDL - 40xbr4. The remote is a sony RM-V302. I plugged it into the HDMI IN on the side of the TV but cannot find out how to get to that input. I am at a winter rental property and brought my Apple TV with me. I did check internet for solutions. The instructions I found said to use a "home button" on the remote. There isn't one. I sure would appreciate help if someone knows a solution. My first post - hope I did this right.

if its anything like my Sony, theres a button top left corner that upon each press i get an audible bleep and the AV inputs come up on screen, i then cycle down to whichever input i wish to select!
in case your remote is different, the button on my remote has a square with a slightly smaller square just overlapping the first square.
hope that helps?
rgds Lee.

Trying to load flash file in iWeb and when I enter info in the "html snippet" box a "missing plug-in" message comes up (although i have adobe flash player in, if that's the plug-in they're looking for). Anyone have any similar problems or solution. Thanks

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when i publish my site and vew it the page on the web it just comes up with the file name w/ the ,swf and the "mising plug-in" message below. if i click on the file name it displays the flash file but gigantic (the entire height of the page).totally perplexed!
anyway, here is the code.
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I cannot open any documents in Indesign after downloading Yosemite. Says I need Java 6. I have Java 8 and still doesn't work. Please suggest.

I cannot open any documents in InDesign after downloading Yosemite. Says I need Java 6. I have Java 8 and still doesn't open.

It may seem strange indeed, but yes, you have to ALSO install the older version 6 for Apple's system; other applications will use your Java (which I believe is now even 9) and others will use that version 6.
Download directly from Apple here:
Java for OS X 2014-001

Have made a rebbot from Time Machine, and now I lack a lot of pictures. Can see icons, but not enlarge them. Especially pictures where 2009 is included in the date is missing? When I set up my desktop, I can find some of the pictures. Where do They hide,

Missing Pictures.
Have made a rebbot from Time Machine, and now I lack a lot of pictures. Can see icons, but not enlarge them. Especially pictures where 2009 is included in the date is missing?
When I set up my desktop, I can find some of the pictures. Where do They hide, and what shall I do.
Have made back up, but unfortunately a little too late. What to do?
MacBook Pro 15 "late 2008, Processor 2.53 Ghz Intel Core 2 Duo, Graphics NVIDIA GeForce 9400M 256 MB, Software Mac OS X 10.7.4 Lion (11E53).

1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
Your first priority is to make more space on that HD. Nothing else can be done until you do.
Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
Your Library has been damaged from being run on an overfull disk.
How much free space on it now?

My apple ID password works for all of my devices but one. i only have one account and have changed the password several times but still cannot get it to work on my iPhone. any suggestions would be appreciated.

My apple ID password works for all of my devices but one. i only have one account and have changed the password several times but still cannot get it to work on my iPhone. any suggestions would be appreciated.

Thanks for the suggestion, Chris. I actually did not resolve the issue which is why i did not post an answer.
it turns out that my iphone seems to default to an incorrect User ID (it defaults to an @me account, which is not something that i have ever used).
even when i change the User ID in my settings for the iTunes store, it still appears when i attempt to get updates for my existing apps. however, it does seem to use the correct ID when i attempt to purchase new apps.
If someone actually had an answer to correct this, i would love to update my existing apps.
Thank you.

Just bought Photoshop Elements 12 and Photoshop Elements 12 Premiere...downloaded with Akamai Download Manager...now cannot find! Where to look? Have Mac OS...looked in downloads already...only one site for Photoshop Elements 12...nothing about Premiere

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restart you computer and use finder to check for downloaded/installed files.

Cannot sync ipad. statement "ipad cannot be synced because there is not enough free space to hold all of the selected items (additional 157.3 mb required) There is 1.86gb available on ipad and i am trying to remove items. any thoughts...

annot sync ipad. statement "ipad cannot be synced because there is not enough free space to hold all of the selected items (additional 157.3 mb required) There is 1.86gb available on ipad and i am trying to remove items. any thoughts...

If you haven't changed your sync preferences, meaning that you are not trying to add more content from the last time that you synced with iTunes, try quitting iTunes, restart your computer and then try again.
If you are trying to add more content to the iPad than what you had before, you can only use so much of the available storage capacity that is left on the device. You probably need to leave about 10% of the space free so if you have a 16GB iPad, you might not have enough space left to sync that content that you are trying to sync.

I still have the trial showing although I have paid for the software

I still have the trial showing although I have paid for the software

Try to Sign out and back in: Sign in, Sign out | Creative Cloud desktop app

Reaxys cannot find the Java applet, although I have Java 6 (build 1.6.0_22-b04) on the machine and it works with Firefox 3.6. Any suggestions? : (TypeError: applet.getVersion is not a function, function getVersion() { [native code] })

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