Reboot my z10 with original

I have downloaded the blackberry 10.3.1 os it has reboot in my BlackBerry z10 then my phone is slow and some apps are missing those are file manager and galary and music app video apps missing so please tell us how to rebooting with original OS in india and  did I get those apps 

Naveen2 wrote:
I have downloaded the blackberry 10.3.1 os it has reboot in my BlackBerry z10 then my phone is slow and some apps are missing those are file manager and galary and music app video apps missing so please tell us how to rebooting with original OS in india and  did I get those apps How in the world did you end up on the Developer Site to get the OS. No one would tell you to go there.  You'd have to stumble on that site yourself. A lot of people seem to end up on the Developer Site, downloading the purposely crippled OS only meant for DEVELOPERS.  They are not for general use by regular users like us. Maybe BlackBerry needs to make downloading from that site a bit harder - or at least 3 or 4 pop-up messages that you are forced to click through after clicking a file to download that states - in big bold letters - "THIS OS IS NOT FOR GENERAL CUSTOMER USE"  Then another one after that says "THIS OS DOES NOT INCLUDE MANY USER APPS - ARE YOU SURE YOU REALLY WANT TO DO THIS?", followed by another that says "ARE YOU REALLY, REALLY, REALLY SURE YOU WANT AN OS THAT YOU CANNOT USE TO SEE YOUR FILES, WATCH YOUR VIDEOS OR VIEW YOUR PICTURES", Maybe after 1 or 2 more such messages before the download actually begins, it may dissuade all of these drive-by downloaders from actually downloading them. It just gets to me when people do not pay attention to what they are doing, then come here complaining about it. This happens several times a week on these forums, it seems. Now, on to your last question - you can reload your carrier approved OS through Link.  Once your phone is connected to your PC through the USB, go to "Back up & Restore", and there is a button for "Factory Reset".  That will completely wipe your phone, then load the OS that your carrier allows you to have.  If your phone is unlocked, you may get the newest official OS from BlackBerry.  If you have any user files on your phone, they will be wiped.  However, if you have a Micro SD card installed with files on it, that should be fine.  OS loading does not touch the SD card if one is present. You can also go to this page on this forum: https://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using-Autoloader/td-p/2466747 In the first post are links to autoloaders of the various FULL OSs (all apps included) that have been officially released to the public by BlackBerry.  The newest 10.3.1 in that list actually works quite well on the Z10.  Read it carefully.  There are other ways to install an OS described in that post, but I'd stick with the autoloader for now. 

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