Rebooted computer now player wont work

Well... I have an 8GB ZEN Mozaic. It's been working great until today when I ran into my very first problem.
I had to reformat my computer. Now the computer isn't recognizing the player when I plug it in.
All of my music is on it and it still works fine. I can also charge via the USB Connection to the computer.
But I can't add music! :smileysurprised:

I have tried updating as much as i know i can...
When it first connects i get a popup in my lower right corner of the screen saying that the device can perform faster if it's connected to a USB 2.0 port or something...
besides that it doesn't say anything about the player.
i tried the "MP3 Player Recovery Tool" and it acknowledged that it was a mozaic but then it says "Your player is not connected, please connect your player."
that's as far as i'm getting

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