Recall on Power Cords

I am waiting for my laptop power cord replacement I am leaving for the US for 6 months in10 days.
I received this information on the 25th of Sep:
Shipment Notification
30/09/2014
Thank you for choosing HP for your technology needs. We value your business.
This is an automated shipping confirmation of an order you placed for the HP AC Power Cord Replacement Program.
Your order was shipped on 09/30/2014 via DHL GM using tracking number 605115531103755620.
Please follow the instructions you will receive with your replacement AC power cord to dispose of your defective AC power cord.
Order Details:
Order No: HP149130
Order Date: 09/25/2014
Item(s) Information:
Item No: 213349-001
Description: Replacement power cord – CANADA wall plug
I went to DHL GM and checked the status and got this answer: I know I entered the number correctly because I copy and pasted it
Now What?
This question was solved.
View Solution.

Hi,
Check the below link and this is the result what I got when entered the tracking #.
http://webtrack.dhlglobalmail.com/?trackingnumber=605115531103755620
"I work for HP."
Please click the "White Kudos" star to say thanks for helping.
Please mark "Accept As Solution" if my help has solved your problem.

Similar Messages

HP Laptop Power Cord Safety Recall and Replacement

Some power cords for HP and Compaq and mini notebook computers sold from September 2010 through June 2012 may be part of voluntary recall and replacement program launched on August 26, 2014.
The impacted power cords have the potential to overheat, posing a fire, and burn hazard.
To see if your cord may be affected, look for a “LS-15” marking molded into the connector that plugs into the AC adapter.
If you see a LS-15 marking please go to http://www.hp.com/support/PowerCordReplacement
Please note that there are two parts needed to charge your laptop.
1) The first part is the power cord that plugs into the wall.
Figure 1
2) The second part is the adapter.
Figure 2
HP is ONLY recalling the power cord used with HP and Compaq notebooks and mini notebooks and accessories such as docking stations. (See Figure 1)
To qualify your power cord and request and replacement, go here.
Since power cords for laptops are compatible, you can use another power cord with your AC adapter until the replacement one arrives.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

Does HP really expect us to individually validate every single laptop in our fleet to see if the cord that originally shipped with the machine is included in the recall? That's putting your customers through a lot of hoops to resolve an issue that could result in a safety hazard.
Also, and as you yourselves point out in the bulletin, these cords are completely interchangable, and there's no guarantee that the cord in use on the machine is the one that shipped with it.
Please provide an easier method to determine if these cords are affected by the recall. Thanks.

Power cord or hardware

When I plug my power cord in, it charges, but the screen blinks brighter and then duller. The electric charge goes on and off. and off. The light on the bar at the bottom shows the battery and then the plug that it is charging on and off.

I REALLY wish HP would recall this power cord.
The power cord for my HP pavilion dv6700 has not worked properly since the day I bought it, I have the wiggle the cord around to get the blue light to turn on, same as many other owners of this and similar HP Pavilion notebooks. I used to have to keep the cord taped to hold it in the right spot so that it would charge, which is really pathetic. In the past week, it will not recognize the charger at all. Since so many others have had the same issue, I believe the charger is defective. This model is on the recall list for battery issues, but the barcode on my battery was not on the list of recalls. I've read so many other people have replaced the power cord numerous times which works only for a short period of time, so I really don't feel like investing in a new charger only to have it stop working in 2 months. I'm at a total loss of what to do.

Does the battery recall affect the power cord jack?

My computer battery is part of the recall. However in addition to the battery problem, the jack where the power cord plugs in is not working. I brought it to an authorized repair location and was told the "bronze wore off" and that the entire interior piece would have to be replaced. At a cost of approximately $500. since it is 2 years old. My question is this: could the faulty battery have affected the jack and therefore shouldnt this problem be covered under the recall?
ibook g4 Mac OS X (10.0.x)

Absolutely. And if they give you a hassle about it at the apple store explain to them quietly that a policy which does not factor into account the damage caused by defective parts is a marketing strategy that is admonishing the proper use of a computer. Furthermore it relegates the status of a consumer to the level of non-interest in furthering the aim of the company.
Hows that? It's the best I could come up with but in light of the trouble with the SEC that this and other companies are facing this should be ample enough ammunition to accomplish the mission [but don't hassle with applecare take it to the store unless you have a warranty and in that case it would be covered].

LS 15 Laptop Power cords (should they be recalled)

I have been going through our HP power cords at working pulling all the recalled LS 15 power cords. I get home and see that my Ideapad Y560 has the exact same cord with the same date codes being recalled by HP. Nothing on Lenovo website, and when I called and brought up my concerns with Support they literally told me to keep using my cords as long as it wasn't smelling or smoking.. I suggest folks you bought Lenovo laptops check their power cords against the HP website against the recall cords and start complaining to Lenovo if yours is on the HP recall list. Multiple retailers bought and used these chinese cords..
Solved!
Go to Solution.

LisAnn,
There is no recall announcement at this time. Lenovo takes these reports very seriously and is investigating.
This may take some more time, and I expect we will have a definitive answer - I really won't have more information until the teams complete the investigation and a determination is made.
Thanks
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Mag Safe power cord sparks when connected or disconnected--whereupon the MacBook Pro 13'' dumps date and time, and all passwords, plus any/all unsaved information.

I purchased my MacBook Pro 13" from the Apple Store in Tucson, AZ, in mid-January. Since then, every time the Mag-Safe cord is jostled, not even disconnected, sparks fly from the power terminal on the computer, the computer shuts down, and dumps its passwords, as well as the date and time.
Any work in progress is also lost.
I work overseas, and Apple's advice was to give them my credit card number, await shipment of a new power supply and cord, and then, when I return the old power supply and cord, i'd receive a credit. That won't work, as packages from the US to my location take weeks if they arrive at all. There is no Apple Store within a reasonable distance. Or, Apple suggests, when I'm home on leave in mid-June, I should bring the computer to the Apple Store for repair--I have only days in which to do that, but I suppose I'll need to try. My concern is that I'll need to return overseas without my computer and won't be able to retrieve it for months, until my next leave.
This issue shows up elsewhere online. Is there a short in the power terminal in the computer, or on the Mag-Safe power cord, or within the computer itself? It's a known issue, thus I wonder why it hasn't been fixed.

Odd, but here's a copy of Page 1 of the links I got:
Apple Portables: Troubleshooting MagSafe adapters26 May 2011 ... If the spark comes from somewhere other than the blades of the plug, .... Apple Portables: Reducing cable strain on your MagSafe power ...
support.apple.com › Support - Cached
Apple - Support - Discussions - Magsafe sparked when plugging into ...
2 posts - 2 authors - Last post: 22 FebI plugged my magsafe adapter into my macbook pro (mid 2010 model i think ...
discussions.apple.com › ... › Power and Batteries on a MacBook Pro - Cached
Mag Safe power cord sparks when...: Apple Support Communities6 Jun 2011 ... Mag Safe power cord sparks when connected or disconnected ...
https://discussions.apple.com/message/15350172
Show more results from apple.com
Apple power brick sparks lawsuit • The Register
- 4:52am6 May 2009 ... Apple power brick sparks lawsuit ... Apple, for its part, made the MagSafe one of the featured, um, features of the MacBook Pro when it ...
www.theregister.co.uk/2009/05/06/apple_magsafe_lawsuit/ - Cached - Similar
My MagSafe sparks everytime - Philippine Mac Users Group
10 posts - 6 authors - Last post: 31 Mar 2008Guys, I seem to have a problem, well you see my MagSafe sparks everytime I plug it into a power source. I'm experiencing this problem at ...
www.philmug.ph › ... › Mobile Macs › Archives - Cached - Similar
@apple MagSafe failure sparking all over the place, not recalled ...1 Jan 2011 ... ryanol: @apple MagSafe failure sparking all over the place, not recalled? Not repairable 79 bucks later #applefail another design fail for ...
constantlycomplaining.com/.../@apple-magsafe-failure-sparking-all-over-place,-not-recalled%3F-not-repairable-79-bucks-later- - Cached
Great Northern Insurance Company sues Apple over fire-causing MagSafe2 Dec 2010 ... Over the past few years, Apple has been on the receiving end of more ... indicating that Apple's MagSafe adapters were prone to sparking and ...
www.edibleapple.com/great-northern-insurance-company-sues-apple-over-fire-causing-magsafe-adapter/ - Cached
Amazon.com: Apple MagSafe 60W Power Adapter for MacBook MA538LL/A ...Genuine Apple 60W MagSafe Power Adapter for MacBook A1184 · 3.9 out of 5 stars (11) .... like it was burning.. the covering on the cord melted off.. sparked ...
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Insurance company claims Apple's 'dangerous' MagSafe started fire ...
40 posts - 29 authors - Last post: 30 Nov 2010A newly filed lawsuit claims that Apple's MagSafe charger, ... Apple to heating, burning and sparking problems with its MagSafe adapters," ...
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Spark it up!!! "Apple announces Magsafe out of warranty ...
3 posts - 3 authors - Last post: 19 Aug 2008Info.: "This one concerns faulty Magsafe power adaptors that shipped with MacBook (13-inch Late 2006), MacBook (13-inch), ...
forums.macresource.com/read.php?1,546534,546743 - Cached

Envy DV7 laptop will not boot without the power cord being connected

My laptop won't boot on its own even when the battery indicator reads "fully charged (97%). If I have the power cord plugged into the computer (and the wall), it boots right away. Without the power cord, the "power indicator light" flashes once, the screen brightens to a lighter shade of gray, then it just shuts down.
I'm thinking I need to replace the battery but I thought it best to check with the experts first...................☺
Thanks!!
ETA..........I just saw the post about power cord failure. My power cord is one of those affected and I will be filling out the request for a replacement. Unfortunately my serial number is apparently located inside the battery compartment. I'm wondering if my cord has overheated and caused this boot problem with my computer.

Hello, @jksweeney
Welcome to the HP Forums.
I see that your having an issue with the power and your notebook. That you've applied to have the power cord replaced as it was part of the recall.
Please let me know when that has been taken care of if the issue remains. I will remain subscribe to this thread, so that I will be notified if you post again.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

My power cord isn't charging my powerbook g4

Okay, so my problems started a couple of weeks ago. I have a Powerbook g4, 15 inch. It's not brand new, I bought it off of ebay, but it worked fine for the first week that I had it, no problems. Then one day when I was using it I heard a "pop", and I smelled smoke. I picked up my power adapter, and realized that the smell was coming from it, where the cord that connects to the computer enters the adapter. I unplugged the cord from the wall, and then moved the adapter. When I did this, I heard another "pop" and the smell of smoke got stronger. I unplugged the cord from the laptop, and it continued to work fine, but I didn't have any way to charge it.
     I got another power cord, this one not Apple brand, and started using it. It seemed to charge the laptop when it was off, and supply power to it when it was on, although it didn't CHARGE when the computer was on, it just kept it from dying. After I had been using it for a while, though, the light behind the screen started to flash, and then it went out altogether. The screen didn't go completely dark, though, and I could still see what was on it if I strained my eyes. I managed to shut the computer down from the apple menu, and I left it alone for a little while. When I came back it started right up, but I had the same issue after I used the computer for a while. I showed my dad what was happening, and he pulled the power cord out of the computer when the screen started to flash. This stopped the flashing, but because this cord didn't charge the computer while the computer was on, the battery died within a few minutes of removing the power cord.
     Since then he's managed to charge the battery from MY powerbook in HIS powerbook (we have the same computer), but we haven't been able to get the battery to charge in my computer. Also, when he plugs his charger (Apple brand) into my computer the indicator light turns green, then orange, then red, and then goes off completely, all within the space of one or two minutes. When we completely remove the battery from my computer the indicator light stays green, but when I try to turn the computer on it doesn't work. The only thing that happens is the fan starts running, but there's no start up chime, and nothing on the screen.
     I don't know if I need to get a new battery, a new charger, or if something happened inside the computer when the old charger exploded, but I would really appreciate any insight! There's an Apple store nearby that I can take it to, but I'd like to be able to know what's important to tell them, and what's not, at the very least. Thanks!
- Jakie

That's inside and involved is usually at the iFixit repair manuals site. You can start at this link.
The board, which is a combination DC-in Sound board, as I recall, could be 922-6707 or 922-6963 with the second number applying to the Dual-Layer Optical Disc model.

Power cord breaks and possibly damages brand new Macbook Pro....

Okay, this is more of a complaint. I have been have TONS of problems with my power adapter, but I thought they might have been from a bit of misuse, and that I need to take better care of it. Well, last night, I was on my laptop and I look over and the light on the adapter wasn't on. I unplug it and plug it back in and it comes on. After about 10 seconds or so, it starts making a popping noise, and the light on the adapter AND my monitor on the laptop started flickering. After about 3 seconds of me in shock, the laptop turns off. I quickly unplugged it from the adapter and tried to turn it on. When it wouldn't turn on, I turned it over, opened the back, and took the battery out and put it back in. It thankfully came on. I am very unsatisfied with Apple. I JUST got this laptop this Christmas, and I was very lucky to get it, and the power adapter broke. There are no noticeable problems with my laptop but there could be on the inside. I have been having problems with it before. It crashes when I'm playing WoW, and sometimes does it on Warcraft 3, which is like 7 years old, all on the lowest video settings and using my 9600 card. I am very unsatisfied considering I thought I was buying a computer that would actually work like intended. I may have a faulty laptop/power cord, but that doesn't change the facts. If anyone actually knows where I can possibly return this laptop/get a new one if faulty/get a new power cable, please post.
P.S. I just read online that the crashing while gaming appears to be from the fans not responding quickly to it heating up. Apple, change this. I have been having problems with my Macbook Pro since I got it and would really appreciate to get a few of my problems fixed.

Before everyone starts jumping on this OP, you have to be aware that there is a RECALL on magsafe adaptors. Apple never announces these things in writing (although a search of their Knowledge Base will bring up the information about returning for exchange).
Take your MagSafe adapter to your local Genius Bar (you MUST make an appointment in advance). You do not need to take a box or a reciept. If your MagSafe adapter is broken, take it to the Genius Bar and they will swap it out for a new one. This applies to all Macbook and Macbook Pro owners and was originally for the early 2008 models, but has been extended through late 2008 as well, since they were also found to have some of the same stock.
Never just walk into an Apple Store and ask them about your adapter. You MUST make a Genius Bar appointment. If you just walk in, they are instructed to guide you directly to the accessories wall where you can purchase a new one. If you go through your Genius Bar they will swap it out.
You can also call Apple Care even if you are beyond your warranty period.

Fed up with malfunctioning power cords

So I've been using Apple computers steadily since 2006. I currently have two Macbook Pros, one 13" and one 17". Before that, I had a basic white 13" Macbook. It lasted a good long time, almost three years, but in that time I had two power cords melt near the power brick, to the point of not working no matter how much I wiggled the wires and the plug and braced the cord against things. I gather this was a problem with some of the older power cords, and that it has since been adjusted so that they don't wear out quite so soon. I don't recall all the details and numbers after the point where I got the newer 13", but I've since had another cord start to show signs of melting near the brick, a perfectly fine cord that was NOT melting instead become useless to me because two of the pins in the Magsafe plug receded into the surface they stick out of, and another one that is suffering from an unknown issue that may or may not have been caused by the laptop sliding off my bed onto the floor, landing on the plug side (and unplugging the cord via impact against the plug).
The point is, I have two laptops, and two cords, and both the cords are on their way towards death. I'm using the one that seemed to have started melting right now, and it's doing what the other melty ones did before they croaked, with a super high-pitched whine coming from the power brick, and a tendency to not provide power unless everything is just so. The other one is the one that may have some busted wires inside from the impact, but it's been fine for a couple of weeks until just a couple of days ago, when it ceased to work for several hours, for no apparent reason. They've both been finicky today, so I've been switching back and forth; on plugging one in when it hasn't been used for an hour or two, it tends to work fine, almost like they're both overheating to the point of not being able to provide power.
Actually I have a second point, which is that I would really like Apple to do something about this, but I'm way out from under the coverage period for both computers, and the automated phone system informed me that I'd have to pay $50 to get help because of that, which I'm not going to do. Okay, the one cord that was involved in the fall is technically on me, but the other FOUR malfunctioned all on their own, all within a year of getting them from new. Apple replaced the very first one, but didn't see any reason to do so with the others (that I was able to contact them about), and I wouldn't mind having to buy a new one for myself if it wasn't so frequent. They shouldn't be failing so soon, especially with the kinds of problems they're failing WITH.
I guess I need a question to make this post worthwhile; can someone suggest how I get in touch with Apple without having to shell out $50 that I don't have, and which could otherwise go towards a new cord, if they're not going to do anything about it? Otherwise; WHY are these cords doing this? 95% of the time I'm in bed with the laptop(s), the extension cord is plugged into the wall, the power brick is on the floor, and the skinny cord is coming up the side of my bed and into the laptop. There's no running over the cord with chair wheels, nothing sitting on it, it hardly ever gets moved or even stepped on (with my bare feet on the carpet). There is no stressor except the passage of time and an inability for the cords to deal with their own heat, apparently.

I just posted on this problem on another thread, before I found this one.
Personally, I am disgusted.
This is not a simple malfunction : it is a SERIOUS FIRE HAZARD!!
NOT a question of owners mistreating their Mac/Apple product but
A SERIOUS DESIGN/MATERIAL flaw.
Now that I have read this thread, I know I am not alone, as Apple support would have me believe.
The Store clerk (sorry I do not buy into the "Genious" thang) politely told me that somehow this
melted power cord was MY FAULT! Apparently, I have somehow "allowed" the cord to "bend" in
a direction that "stresses" the delicate item, and "caused" too much pressure at the junction which "made" the cord break.
GIVE ME A BREAK APPLE!!!! I do not care how pretty your power cord is!! I want it to last.
As I mentioned in my other post, I visit enough cafes to check this out. In fact i have told at least three people
a) not to leave this melted, wire exposed cord plugged in when it is out of their sight (FIRE HAZARD)
b) That they must attempt to at least tape the exposed wires.
Although, again, I DID tape mine and guess what? The standard industry electric tape DISOLVED the rubber on my cord.
What are we to do? Apple Support (yes, I appreciate their difficulties, and find them always very very polite has whezzled its way out of this question at least three times now!
OH - more on my "CrackBook" later...that's the OTHER Apple flaw I am spending much of my good time on trying to fix....
gosh I want to love you Apple! You're a nice guy, but NOT reliable marriage material!

Loose power cord FIXED

I had this same issue. And there are now over 100 posts on the problem With the slightest movement of the laptop the plug just fell out. I sent the laptop in to HP for a repair but the same problem returned. A new cord might help but the problem turned out to be the poor quality of HP parts. (The wifi card/driver was inferior too).
Here is the best solution. Rather then send HP any more money I tried a fix. I used the CUTTING BLADES on a common plier to VERY LIGHTLY crimp the plug on the power cord about 1/4 inch back from the tip. No need to even leave a mark on the plug, just use very light pressure all around the outer circumferance. Use a press it and test it approach until it holds and stays in the jack. Now the plug FINALLY stays in the jack as it should. You can be assured HP will not issue a recall, so do this. And don't buy HP again.

Well, I wound up exchanging the unit, sure that something was amiss. The salesperson and I checked the new unit to make sure I wouldn't have the same problem. We both noted that you need to really push it in hard, but then it is quite secure. So, chances are I just wasn't pushing the cord in hard enough with the original unit (I didn't want to damage anything). Anyway, onward & upward. Thanks for the help.

G3 power cord

I just recently purchased a G# off eBay. It does not include a power cord. I have checked on the internet, and it seems the cord wil cost more than the machine. Where is the best place to order parts for my G3?
Thanks.
G3 Lombard Other OS
Message was edited by: Ten-ten

Ten-ten,
Welcome to the Discussions.
If you have the Powerbook G3 Series Bronze Keyboard M5343 a.k.a. Lombard, you can probably find a good price on eBay for a used power adapter. The Powerbook 1400, 3400, any black G3, and first-generation iBook (clamshell) can all use the same 45 watt power adapter. Do NOT buy the M4402...it was recalled by Apple.
Go to eBay and select Computers and Networking > Apple,Macintosh Computers, then enter "45w power adapter" as your Search...I had 72 items found.

Touchsmart power cord problem

I've been having issues with my power cord staying connected. I received the recalled potion of power cord, but it's not the part I'm having the problem with. I have searched for replacement cords, but have been unable to find the right one. I need the portion of cord that connects to back of PC and has a black box at the other end. What is the actual name for this piece of the cord and any suggestions on where I can get a replacement?? Thanks!!

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are looking for a specific replacement cord for your desktop computer. I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number.
How Do I Find My Model Number or Product Number?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!

Does a Laptop Warranty Cover the Power Cord?

Hi, I bought a HP Envy Touchsmart 15 and it is still covered by warranty. However, I cannot find any support help online such as the support chat which I find very odd since I just used it about a month ago when my battery died! Where did all the support go?
Anyways, when I plug in my laptop, the LED by the power port does not come on, and my laptop will not charge or turn on at all. My battery is dead, but I know it works becasue it is less than a month old. Since my laptop will not run on AC power even with the battery removed, I feel the power cord is the problem.
I would really like to know if my warranty covers the power cord, and if so how do I contact HP, since there is absolutley no information when I go to "Contact Us" besides the consumer forums.
I am a ECE student at UT in Austin, and every day I go without a laptop is hurting my grades. So I need help ASAP

Hi
Yes, power cord, adapter are covered under limited warranty. HP would replace it for you if it's faulty.
Check warranty: http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&lc=en
These are what I could find to help you:
Contact HP: http://h22207.www2.hp.com/us-en/contact-hp
Contact HP in Texas:
http://m.hp.com/us/en/store-finder/find.do?type=authorized&searchType=LOCALAREA&displayedAddress=787...
Regards
Visruth
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I need a new power cord for my Mac book Pro its the T type mag connector. I don't need a Tech just a new cord. How do I buy one. The closest Aplle store is 75 miles away and I do not drive.

I need a new power cord for my Mac book Pro its the T type mag connector. I don't need a Tech just a new cord. How do I buy one. The closest Aplle store is 75 miles away and I do not drive.

Are you in the US? Order one from here: http://store.apple.com/us/browse/home/shop_mac/mac_accessories/power?mco=MTM3NjU xNDg
Or check out Best Buy.

Recall on Power Cords

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